LINE

Help

About Logging In/Out

Logging in and out

Logging in to LINE for PC toggle
You can log in to LINE for PC with the following methods.

Was this page helpful?

Yes No

How do I log out of the PC version of LINE? toggle
To log out of the PC version of LINE, please follow the steps below: 

1. Click the cogwheel icon.
Note: For the Chrome version of LINE, click the down arrow next to LINE on the top of the screen.
2. Click Log out.

If you are logged in to the PC version of LINE with an account you created on the smartphone app, you can also log out from the smartphone version by following the steps below: 

1. Tap More > Settings.
2. Tap Account > Devices.
3. Tap Log out.

Was this page helpful?

Yes No

I was suddenly logged out of LINE on PC toggle
You may be logged out of the PC version of LINE if:

• Your account was logged in to from another PC.
• The email address and password used to log in to your account were changed on the smartphone version of LINE.
• You were logged out from the smartphone version of LINE.
• The account was deleted from the smartphone version of LINE.
• You were disconnected from the network.
• You didn't use the app for a certain amount of time.

Was this page helpful?

Yes No

An identity verification code appears toggle
We have added enhanced security to LINE for PC to prevent unauthorized LINE logins.

If you see a verification code when you log in to LINE for PC, you will need it to verify your identity on the smartphone version of LINE.

To verify your identity:
1. Start LINE for PC.
2. Log in using your email address or the QR code option.
Note: The verification code will appear on LINE for PC after entering your email address and password or scanning the QR code.
3. Start LINE on your smartphone and enter the verification code that appears on LINE for PC.

Was this page helpful?

Yes No

Logging in to LINE on your iPad or PC using your smartphone's unlock method toggle
See below for the steps to log in to LINE using your smartphone's unlock method.

When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Select Show verification code.
4. Start the smartphone version of LINE.
5. Select the Home/Friends tab > Settings > Account > Pair a new device.
6. Enter the six-digit verification code that appears on LINE for iPad or LINE for PC into your smartphone.
7. Use your smartphone's unlock method when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.
Note: For details about the content of this notification, see this Help article.

For more information about your smartphone's unlock method, see this Help article.

For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article.

Was this page helpful?

Yes No

Required settings for logging in to LINE for iPad or PC with your smartphone's unlock method toggle
To be able to log in to your LINE account on an iPad or PC using your smartphone's unlock method, you need to: 
• Set an unlock method on your smartphone.
• Allow your smartphone's unlock method to be used for logins in the LINE app. 

Setting an unlock method on your smartphone
For iOS:

For Android:
Check your phone manufacturer's website for details on how to set an unlock method.

Note: LINE will never save your unlock method.

Allowing your smartphone's unlock method to be used for logins in the LINE app
1. Tap the Home/Friends tab > Settings > Account.
2. Tap Face ID/Touch ID for iOS or Device unlock method for Android > Enable

You'll know setup is complete when you see Unlink in the field for Face ID/Touch ID or your smartphone's unlock method.

Using your smartphone unlock method to log in is more secure because you are the only person who can use it.

You can increase your account security even more by not allowing logins with an email address and password. To only allow your account to be logged in to with your smartphone's unlock method or a QR code, tap the Home/Friends tab > Settings > Account and turn Log in with password OFF.
Note: Turning Log in with password OFF will not log you out of any devices you're already logged in to.

Was this page helpful?

Yes No

Disabling your smartphone's unlock method for logging in to LINE toggle
To disable your smartphone's unlock method for logging in to LINE: 
1. Start the smartphone version of LINE.
2. Tap the Home/Friends tab > Settings > Account.
3. Tap Face ID/Touch ID for iOS or Device unlock method for Android > Disable.

When you disable your smartphone's unlock method for logging in to LINE, you'll be logged out of your account on iPad and PC. To use your account on an iPad or PC again, log in with your email address and password or with a QR code.

Was this page helpful?

Yes No

About using your smartphone's unlock method to log in to LINE toggle
You can log in to LINE more securely by using your own device unlock method that you've set up on your smartphone.

To use this login method, you must: 
• Be using LINE version 10.18.0 or later.
• Be able to log in to LINE for iPad or LINE for PC (for Windows or Mac).

For the recommended system specifications, see this Help article.

Using your smartphone unlock method to log in is more secure because you are the only person who can use it. The device unlock methods that are available depend on your OS, and include facial and fingerprint recognition.
Note: LINE will never save your unlock method.

Related Help articles:

Was this page helpful?

Yes No

Removing locks on your smartphone's unlock method toggle
If you make too many failed attempts at using your smartphone's unlock method, you will be locked out from using it. To remove a lock on your smartphone's unlock method, follow the steps below for your device.

Removing locks on iPhones
If Touch ID or Face ID are locked, you'll be prompted to enter your passcode when logging in. Enter your passcode and log in again with Touch ID or Face ID.

Removing locks on Android smartphones
If there is a lock on your biometric authentication method (e.g. fingerprint, eye, face), you can remove it with the PIN code or unlock pattern you set on your smartphone.

Important: Be sure to use the passcode configured on your smartphone, which is not the same as the passcode lock for LINE.

Was this page helpful?

Yes No

Logging in with an email address

I forgot my password toggle
If you forgot your registered password, there is no way to check it. Please change your password on the smartphone version of LINE.
Note: After setting your new password, be sure to keep it safely so you don't forget it.

1. Start the smartphone version of LINE.
2. Tap the Home tab > Settings > Account.
3. Tap Password.
4. Enter your new password, then tap Change password.
Note: In some cases, you may be required to enter your smartphone's unlock method.

If you're trying to transfer your account and don’t have access to your old device, see this Help article.

Was this page helpful?

Yes No

Logging in automatically toggle
On the Windows and Mac versions of LINE, you can log in automatically without having to enter your email address and password every time.
Note: Use this on your own PC to protect your personal information.

On the login screen, check the Log me in automatically option or follow the steps below:

1. Log in from the PC version of LINE.
2. Click the settings icon > Settings.
3. Click Basic > check the box for Log me in automatically under Login Settings.

Was this page helpful?

Yes No

I'm not receiving the password reset email toggle
Please check the following if you are not receiving the password reset email:

- Is your registered email address entered correctly?
- Did you enter an email address different from your registered one?
- Are you trying to send the password reset email repeatedly within a short period of time?

Note: You may not be able to receive the password reset email properly if you repeatedly sent a request for it. Please wait over 24 hours before sending a request again.

- Has the email been delivered to your spam, junk, or other folders?
- Do you have spam filters in place that block emails with URLs or that were sent from a PC? If so, please disable them.
- Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.

- Does the email address you are using comply to RFC standards? 

The following are examples of email addresses that do not comply to RFC standards:

- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com
- Addresses with consecutive dots (.): ab..cd@xxx.com
- Addresses that begin with a hyphen (-): -abcd@xxx.com

Was this page helpful?

Yes No

Logging in to your account if you can't use your registered email address toggle
If you don't remember your password and can't use your registered email address, you will not be able to log in using that email address.

However, if you're using the smartphone version of LINE, you can log in to your account: 

• By changing your registered email address.
- Android users, see here.
- iOS users, see here.

• By changing your password.
- Android users, see here.
- iOS users, see here.

Was this page helpful?

Yes No

Logging in with an email address toggle
To log in to LINE for PC with an email address, you must first register an email address with the device that you normally use LINE on. For the steps to register an email address, see this Help article.

After registering your email address, follow the steps below.
Note: If you haven't installed LINE for PC, you can download it here.

1. Start LINE for PC.
2. Enter your registered email address and password, then select Log in.

If you're logging in for the first time or have reinstalled LINE, you may also need to complete the following steps:
3. Check the four-or-six-digit verification code that appears.
4. Start LINE on your smartphone and enter the verification code (four or six digits) that appears on LINE for PC.
5. On your smartphone, select Verify > OK.

Was this page helpful?

Yes No

Registering an email address toggle
You cannot register an email address from LINE for PC. Please register an email address on the smartphone version of LINE by following the steps for Android or iOS.

Was this page helpful?

Yes No

I forgot my registered email address toggle
To check your registered email address: 
1. Start LINE for PC.
2. Log in via QR code.
3. Click "..." > Settings.
Note: When using LINE for Chrome, click the down arrow next to LINE at the top of the screen.
4. Check your email address under Email on the Basic tab.

You won't be able to check your email address from a PC if you can't log in to LINE for PC. In this case, check your email address on the smartphone version of LINE by following the steps for Android or iOS.

Was this page helpful?

Yes No

Logging in with a QR code

Logging in with a QR code toggle
If you haven't registered an email address with LINE, you can log in to LINE for iPad or LINE for PC by scanning a QR code.

To log in with a QR code: 
1. Start LINE for iPad or LINE for PC.
2. If you're logging in to LINE for iPad, select Other ways to log in.
3. Open the QR code reader in LINE on your smartphone.
4. Scan the QR code that appears on LINE for iPad or LINE for PC.
5. Select Log in.

For the steps to open the QR code reader in LINE on your smartphone, see the Help article for Android or iOS.

In some cases, a screen may appear asking you to verify your identity. If this screen appears, you can log in after entering a verification code by following the steps in this Help article.

Was this page helpful?

Yes No

It says that my QR Code is invalid. What shall I do? toggle
If your QR code is no longer valid, click the arrow icon to generate a new one to log in.

Was this page helpful?

Yes No

I can't log in with a QR code toggle
Please try the following if you are unable to log in to the PC version of LINE with a QR code.

Update the smartphone version of LINE via the URL below.


If the QR code is not showing up properly, please refer to the following Help article and check your PC usage environment.

Was this page helpful?

Yes No

Login errors

I get an error when I enter my email address or password toggle
If you see an error after entering your email address or password when logging in to LINE for PC, you may have entered the wrong information.

Make sure that your login information is correct by following the steps below, then try logging in again.

1. Enter your email address and password on a notepad app. Make sure that:
• There are no extra spaces.
• Everything was entered in half-width characters.
• The characters were entered correctly (letters are case sensitive).
2. Copy the email address and password you entered on the notepad app.
3. Start LINE for PC, paste your email address and password into their respective fields, then log in.

After entering your password, click the eye icon and check that it was entered correctly.

If you've tried the method above but are still experiencing an issue, it's possible that the login information you entered is different from the information registered to your LINE account.

You can check your email address if you registered one on the smartphone version of LINE. For the steps to do so, see the Help article for Android or iOS.
Note: If you signed up for an account from LINE for PC, you won't be able to check your email address before logging in.


If you can't log in even though you've entered your email address correctly, you may have entered the wrong password. For the steps to change your password, see this Help article.

Was this page helpful?

Yes No

Login and performance issues toggle
If you're having login or performance issues, first check which version of LINE you can use on your PC here, then try the following:

LINE for Windows and Mac
• Uninstall LINE for Windows or Mac and then reinstall it.
• Restart your computer. 
• Temporarily disable any firewalls or security software you have in place, or allow LINE to connect to the internet.
• Disable any resident or customization software such as WindowsBlinds.

LINE for Chrome
• Uninstall LINE for Chrome and then reinstall it.
• Update the Chrome browser.
Note: If you're using Chrome OS, please also try updating the OS.
• Disable background internet connected apps and extensions.
• Delete your cache and browsing history.

Was this page helpful?

Yes No

I see an error related to the Allow login setting toggle
If you see the error when you log in to LINE for PC, follow the steps below on your smartphone.

1. Tap the Home/Friends tab > Settings > Account.
2. Turn Allow login ON.

Was this page helpful?

Yes No

I see an error that says I am unable to log in due to network issues toggle
If you see an error that says "Unable to login due to network issues." when logging in to the PC version of LINE, it is possible you do not have a stable network connection.

Please refer to the following Help article.

Was this page helpful?

Yes No

I see an error that says I am unable to be logged in toggle
If you see an error that says "We are currently unable to log you in." when logging in to the PC version of LINE, it is possible you do not have a stable network connection.

Please refer to the following Help article.

Was this page helpful?

Yes No

I can't log in to LINE for PC toggle
If you're unable to log in to LINE for PC, see the Help article below for the issue you're having.






Was this page helpful?

Yes No

A password error appears toggle
If you see a password error when logging in to LINE for PC, you may have accidentally entered the wrong information. Follow the steps below to make sure your login information is entered correctly and try logging in again.
Note: If you signed up for LINE on a smartphone, you can log in using your email address or via QR code.

1. Enter your password in a notepad app and make sure that:
- There are no extra spaces.
- You use half-width alphanumeric characters.
- Uppercase and lowercase characters are entered correctly. (Passwords are case-sensitive.)
2. Copy the password you entered.
3. Start LINE for PC and paste your password into the password field, then log in.

If you’re still unable to log in with the steps above, it’s possible that you entered the wrong password. You can change your password by following the steps in this Help article.

If you’re using LINE for Windows or Mac, you can display your password and check that it was entered correctly by clicking the icon next to the password field.

For information on the versions of LINE that can be used on PC, see this Help article.

Was this page helpful?

Yes No

Help Center
TOP