- The Keep service is scheduled to end at 2 pm on Wednesday, August 28, 2024 (UTC+9).
- The Keep Memo chat where you can temporarily save content will remain available after the Keep service ends.
- Please back up the content you've saved in Keep by August 28, 2024.
- For more details, see About the end of the Keep service.
Keep is a storage service that lets you save content (e.g. photos, videos, text, files) in LINE. You can also easily share your saved content with friends.
To check the content you've saved in Keep, click the Friends tab > Keep to the right of your display name. For other methods to access Keep, and for information about the storage period/capacity for Keep, see the following Help articles.
Keep Memo is your own personal chat that only you can see.
Note: If you don't see the Keep Memo chat, update LINE to the latest version.
The Keep Memo chat cannot be renamed and its profile picture cannot be changed. Also, it does not have features like Notes and Albums, and it cannot be deleted or duplicated.
Be advised
Photos, videos, and other files sent in chats (including Keep Memo) are only saved on our servers for a certain amount of time. After the storage period has ended, you will not be able to view, download, or send/receive the relevant content.
Note: We cannot disclose how long files are stored on our servers.
For the basics of using Keep Memo, see below.
Sending items to Keep Memo
To send items to Keep Memo, use one of the methods below.
• Click the Chats tab > Keep Memo, then send text, links, images, photos, videos, or other files.
• Click Send to Keep Memo under the item, or right-click (Control + click on Mac) an item that was shared in a chat, and click Send to Keep Memo.
• Click an official account's profile icon > the share icon > select Keep Memo > Share.
Pinning your Keep Memo chat at the top of your chat list
1. From the Chats tab, select Keep Memo, and right-click (Control + click on Mac).
2. Click Pin chat.
Opening your hidden Keep Memo chat
1. Click "..." at the bottom of the main menu > Settings.
2. Click Chats.
3. From Hidden chats, click Unhide next to Keep Memo.
Deleting items from Keep Memo
1. Click the Chats tab > Keep Memo.
2. Right-click (Control+click on Mac) the item you want to delete.
3. Click Delete > Delete, or Unsend > Unsend.
Note: You can unsend messages in chats within 24 hours of sending them.
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Most items can be saved in Keep for any length of time.
There is a storage period of 30 days only for files larger than 50 MB. The number of days remaining will appear on these files every day in your item list in Keep.
Keep has a storage capacity of 1 GB.
Item restrictions
• Photos and files: No restrictions
• Videos: Up to 5 minutes
• Text: Up to 10,000 characters
If you can't save something in Keep, check your available storage capacity.
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If you cannot upload files, please check the following:
- Check if you are over Keep's storage capacity of 1GB. Please allow for sufficient storage space in order to use Keep.
- Check whether the image file size is larger than 20GB or if the image quality is over 10,000 × 10,000 pixels. If the image exceeds those specifications, you will not be able to upload the file.
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Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.