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Registering Your Email

Why am I not getting my password reset email? toggle
If you are having trouble receiving your password reset email, please check the following:

1. Is the registered email address correct?
2. Are you entering the same email address as the one you registered?
3. Is the password reset email in your spam inbox or filtered to any other folders?
4. Do you have any email filters active? If you do, please try again after temporarily disabling them.
e.g., "Do not receive emails from __________"
5. Do you have domain filters active? If you do, please include “line.me” to the list of accepted domains.
6. Does your email address conform to existing RFC standards?
The following are examples that do not conform to RFC standards:

- Email addresses with a dot (.) before the @ sign: abcd.@xxx.com
- Email addresses with more than one dot in a row: ab..cd@xxx.com
- Email addresses starting with a hyphen: -abcd@xxx.com

7. Have you recently reset your password?
Your password may not reset properly if you make multiple password reset requests within a short period of time. Please wait 24 hours before requesting for another password reset email.

If you are trying to carry over a LINE account linked with your Facebook account, you can do so using your Facebook credentials. Please see [2] Carrying over your account using Facebook on the following Help page.

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What is email registration? toggle
After registering an email and password to your LINE account on your smartphone, you can carry over all your previous LINE account information when you change your mobile device or phone number by performing LINE User Login on the new device or phone number. You will also be able to use the PC version of LINE and LINE Store in regions where it is available.

Your friends list, purchased items, and game results are associated with your LINE account. To prevent any disappointment, please register an email address at your earliest convenience if you have not done so yet.

Please see the following for a detailed guide on email registration.

How do I register an email?
https://help.line.me/line/android/categoryId/10000315?contentId=10002449&lang=en

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How do I register an email address? toggle
You can register an email by following the steps below. Please note that the steps may vary slightly depending on the device you are using.

1. Go to “...” > Settings, or Settings.
2. Tap Accounts.
3. Tap Email Registration.
4. Enter your email address and password, and tap Email verification or OK.
5. Enter the verification code received or tap the URL in the email.
6. Tap OK to finish email registration.

If your mailer app launches after tapping Email verification or OK:
1. Tap OK on the pop-up.
2. Select a mailer app that uses the email address you wish to register.
3. Send the email. If you are unable to send blank emails, please enter “LINE” into the body text.

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Checking your email addresss toggle
To view your registered email address, please refer to the following steps:

1. Tap the menu icon > settings > accounts > email registration.
2. Your registered email address will appear under Change Your Email.

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How do I change my registered email address? toggle
You can change your email address by following the steps below:
Steps may vary slightly depending on the device you are using.

1. Go to "⋅⋅⋅"> Settings, or tap Settings
2. Tap Accounts
3. Tap Email Registration > Change Your Email
4. Enter your registered email address and password, then tap Confirm or OK
5. Enter your new email and password, then tap Change Your Email or OK
6. Enter the verification code you received, or click on the URL
7. Once verification is completed, tap Confirm or OK

If you are having trouble registering, there is a possibility that there may be spaces in the email address or password you entered, as some devices are programmed to input spaces automatically. Please ensure there aren't any spaces.

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Why am I not getting any confirmation at my registered email address? toggle
If you are not receiving a confirmation email, please check the following.

1. Is the registered email address correct?
2. Is the password reset email in your spam inbox or filtered to any other folders?
3. Do you have any email filters active? If you do, please try again after temporarily disabling them.
e.g., Do not receive emails from __________.
4. Do you have domain filters active? If you do, please include “naver.jp” to the list of accepted domains.

After checking the above, please restart your device and try registering an email address again.

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I registered an invalid email address. What should I do? toggle
Please do the following to unregister your email address.

1. Tap More on the main menu bar (or "..." at the top right for Windows Phone users).
2. Tap Settings.
3. Tap Accounts.
4. Tap Change Your Email or Email Account Registration.
5. Tap Cancel Registration.
6. Enter your password and tap OK.
7. Tap Cancel Registration or OK.

Once you see the pop-up message informing you of the cancellation, your email registration has been cancelled.

If you have forgotten your password:
Tap Change Your Password and tap "Forgot your password?" below the OK button. This will send a temporary password to your inbox.

If you are unable to receive the temporary password, please refer to the following page for more help.

If you have forgotten your password and registered an invalid email address:
Please visit this help page inside the LINE app on your smartphone, fill in your details in the Problem Report Form, and send us an inquiry.

To get to the help page inside the LINE app, tap More on the main menu bar, followed by Settings, then Help. For Windows Phone users, tap "..." at the top right of the main screen, followed by Settings, then Help.

We can only reply to inquiries sent to us using the steps above. Thank you for your kind understanding and cooperation.

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How do I change my password? toggle
1. Go to More > Settings > Accounts. (This link is only valid when accessed from a smartphone.)
2. Tap Email Registration or Email Account Registration.
3. Tap Change Your Password.
4. Enter your current password and tap OK.
5. Enter your new password twice and tap OK.

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Apply to cancel registered email address toggle
This information is for users who have forgotten their password, cannot receive the password reset email and wish to cancel their registered email address. If you know your password, you can cancel or change your registered email address. 

See this article to change your email address

See this article if you forgot your password

We can cancel your registered email address and password on your behalf. Only your email address and password will be cancelled. Your friends list, chat history, purchase history etc. will not be deleted.

To register another email address and password, you will need to do this yourself. 


If you cannot use the relevant LINE account, after the email address has been cancelled, you will not be able to register a new email address and password. In this case, you will not be able to carry over your account with an email address and password. Please be careful when changing devices. 

Please note that you can only register an email address and password on the smartphone version of LINE. You cannot register them on other versions such as the PC version of LINE.

To cancel your registered email address, please follow the steps below. Please be sure to follow the steps below on the account you wish to cancel the email address from. If you are not able to use the relevant LINE account, you will not be able to cancel the email address.

1. Start LINE and tap More > Settings > Help.
2. Tap Check/change registered information > Email address & password
3. Under Check your email address and password, tap Registered email address no longer available and forgot password.
4. Tap Apply to cancel registered email address.
5. Answer the questions and tap SEND.

We will require some time to confirm all details to cancel your email address. Once the cancellation has been completed, we will contact you at the email address indicated in the Reply Email field on your contact form.

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