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What kind of service is LINE Pay? toggle
LINE Pay is a payment service that allows you to make purchases from LINE Pay merchants, as well as send money and split bills with your LINE friends.

You can also use your credit card to make payments after a simple setup. If you sign up for LINE Cash (a type of LINE Pay account), you can make payments with your balance, as well as use the Request Money and Split Bill with other users.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account and gain access to features to send and withdraw money.
Note: To sign up for LINE Pay, you need to have a LINE account that is registered with a Japanese phone number.

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I want to know more about LINE Pay cards toggle
For more information about LINE Pay cards, please refer to the following Help articles.

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Why is LINE Pay displayed on my More tab when I never signed up for it? toggle
The appearance of the LINE Pay icon on the More tab does not mean that you are registered to the service.

To use LINE Pay, you need to go to the More tab and tap LINE Pay, then enter the required information to sign up for LINE Pay in addition to your LINE account information (e.g., email address and password).

If you see the sign up screen when you tap the LINE Pay icon, it means that you are not registered to the service.

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What are the recommended system specifications? toggle
For system specifications, we recommend using smartphones running the following OSes:

iPhone: iOS 7.0 or later

Android: Android OS 4.0.3 or later


Please note that when resetting your passcode, you will need to receive a verification code via voice call. For this reason, you must have a phone number that is able to receive voice calls registered to your LINE account.

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Do I have to pay any service charges when using LINE Pay? toggle
No, users can add money, send money, and pay using LINE Pay at no charge.

However, when withdrawing LINE Money, a service fee of JPY 216 will be charged per transaction.

Furthermore, merchants are charged a separate service charge. Please see the LINE Pay Merchant website for details.

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Is LINE Pay safe? toggle
You can protect your LINE Pay account by setting a separate passcode from your LINE account in order to prevent unauthorized use by third parties. This ensures a higher level of security so you can be assured that your account is safe, even if your device is lost or stolen.
Note: If you have not set a LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock: 

1. From the LINE Pay menu, tap Settings > Passcode(PIN).
2. Turn Passcode(PIN) Lock ON.

LINE Pay uses high-level encryption features to protect personal and payment information from phishing attacks, and user information is matched with the registered information on LINE Pay for confirmation. When a payment is made, LINE Pay will start on your smartphone and the payment will be completed once you yourself complete the process on your device. Your LINE profile information will appear at the top of the screen, and you can confirm the payment will be made with LINE Pay.
Note: Your profile information will not appear on phishing sites.

If you lose your smartphone, simply contact us and we will deactivate your LINE Pay account. If you wish to reactivate your account, you can do so directly from your smartphone.

To deactivate your LINE Pay account, please apply after seeing this page.

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What is LINE Cash and LINE Money? toggle
There are two types of LINE Pay accounts - LINE Cash and LINE Money. You can make purchases from LINE Pay merchants without registering to LINE Pay. Please see this article for more details.

LINE Cash
This is the account you get when you first register to LINE Pay. In addition to registering your credit and debit cards, you can charge your LINE Pay account at locations such as convenience stores to use for purchases. You can also request money and request to split bills from your LINE friends. Please note that you can only make requests with a LINE Cash account, and you cannot actually send money.

LINE Money
By verifying your identity, you can convert your LINE Cash account to a LINE Money account and gain access to the following features:

1. Send money to LINE friends.
2. Withdraw your LINE Pay balance to a bank account.

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Verifying your identity to use LINE Money toggle
To use LINE Money, you need to first verify your identity. 
Note: If you haven't set a passcode, you must set one after agreeing to the Terms of Use.

Linking a bank account
1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select your bank from the list.
Note: Identity verification is not available for those who linked a Japan Post Bank account before 12 pm on September 27, 20017. Only users who have linked a Japan Post Bank account after 6 pm on September 27 can verify their identities.
3. Enter the required information.
Note:
- Make sure to enter the name of the owner of the bank account.
- If you have a middle name that appears in the name registered to your bank account, please enter it in either the first or last name field.

After selecting your bank, please complete the respective registration process. If you have any questions about the steps on the bank website, please contact the bank directly for assistance.

Once your account is linked with your bank account, your identity will be verified in real time and you can start using LINE Money.
Note: The registration process will be completed in real time with any selected bank.

For more details about bank accounts you can link and the linked bank account service, please see the following article:

Important: As of September 27, 2017 we are no longer verifying identities using photos of users’ IDs.

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