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Adding and Withdrawing Money

What are the ways I can add money? toggle
You can add money to your LINE Pay balance the following ways:


Money cannot be added to your LINE Pay balance using a credit card. After registering your credit card information, it can only be used for making payments.

If you are using a LINE Pay card, you can add money directly the following ways:

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How do I add money from a bank account? toggle
In order to add money to your LINE Pay account, you need to apply and register each bank account for the linked bank account service.

To add money from a bank account, please refer to the steps below.
Note: If you have not set a LINE Pay passcode, you must set one after agreeing to the Terms of Use.

1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select the bank account you want to use.
3. Enter an amount and tap Add Money.
4. Enter your LINE Pay passcode.

If you do not have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications in the LINE Pay app.

Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank. In this case, a screen will appear for you to upload a photo of one of the following forms of ID:

- Driver's license
- Health insurance card
- Basic resident registration card (with a photo)
- Residence card
- Special permanent resident certificate

It may take up to a week for the verification of your identity to be approved. Please understand that you will not be able to add money from that bank until you are approved.

Related Help article:

Notice: New registrations are currently not being accepted for Bank of Fukuoka, Bank of Yokohama, Hiroshima Bank, Hokkaido Bank, Hokuriku Bank, Joyo Bank, Juroku Bank, Kumamoto Bank, North Pacific Bank, and Shinwa Bank. We'll make an announcement when the time for accepting new registrations again is decided.

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Banks that can be registered to add money to LINE Pay toggle
Currently, accounts with the following banking institutions can be linked to add money to a LINE Pay account (more are planned to be added in the future):



Tap or click the photo to enlarge it.

Note: Users that linked a Japan Post bank account before 12 pm on September 27, 2017 will not have their identities verified. Only users that linked their Japan Post bank accounts after 6 pm on September 27 will have their identities verified.

Notice: New registrations are currently not being accepted for Bank of Fukuoka, Bank of Yokohama, Hiroshima Bank, Hokkaido Bank, Hokuriku Bank, Joyo Bank, Juroku Bank, Kumamoto Bank, North Pacific Bank, and Shinwa Bank. We'll make an announcement when the time for accepting new registrations again is decided.

If you do not have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications in the LINE Pay app.

Related Help articles:

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What is Auto Deposit? toggle
Auto Deposit lets you automatically add money to your account once it dips below a set balance.

Please refer to the following steps to turn the Auto Deposit feature on:
1. From LINE Pay, tap Add Money > Auto Deposit.
2. Turn ON Auto Deposit.

Note: If you are using Japan Post Bank, you can use the Auto Deposit feature by using a LINE Money account. 

For more information, please see the Help article below:

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What is the linked bank account service? toggle
The linked bank account service lets you register your bank account to LINE Pay and add money from it to your LINE Cash or Money account.

See this Help article for a list of banks that can be registered to add money to LINE Pay.

Please also see the following list for information about processing times for linking a bank account.

Linking accounts from banks other than the following will be completed in real-time.

1 business day:
- Toho Bank (東邦銀行)

2 to 3 business days:
- Akita Bank (秋田銀行)
- Ashikaga Bank (常陽銀行)
- Bank of Fukuoka (福岡銀行)
- Fukui Bank (福井銀行)
- Hokuto Bank (北都銀行)
- Iyo Bank (伊予銀行)
- Keiyo Bank (京葉銀行)
- Kumamoto Bank (熊本銀行)
- North Pacific Bank (北洋銀行)
- Shiga Bank (滋賀銀行)
- Shinwa Bank (親和銀行)
- Shizuoka Bank (静岡銀行)
- Shonai Bank (荘内銀行)
- Tottori Bank (鳥取銀行)

Linking a bank account will also complete the identity verification process at the same time, automatically converting your LINE Cash account to a LINE Money account, which will give you access to a wide range of features.
Note: Users that linked a Japan Post bank account before 12 pm on September 27, 2017 will not have their identities verified. Only users that linked their Japan Post bank accounts after 6 pm on September 27 will have their identities verified.

Notice: New registrations are currently not being accepted for Bank of Fukuoka, Bank of Yokohama, Hiroshima Bank, Hokkaido Bank, Hokuriku Bank, Joyo Bank, Juroku Bank, Kumamoto Bank, North Pacific Bank, and Shinwa Bank. We'll make an announcement when the time for accepting new registrations again is decided.

Related Help articles:

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Why does it say that my info does not match when adding a bank account? toggle
The message will appear when adding a bank account if your user information differs from when you added a bank account previously, or when you verified your identity on LINE Pay. Please check the information you entered.

If your address or other information has changed since you last verified your identity, please follow the steps below.

1. Apply here to change your registered information. We will check your personal information and confirm your identity by mail.
2. After receiving mail from us, send us the code at the bottom using the Reply URL at the end of the email.

Once the above steps are complete, we will change your registered information. Please try adding a bank account after that is complete.

Please note that it may take up to a week for the postal identification confirmation process depending on the postal service.

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Can I add multiple bank accounts? toggle
Yes, you can add multiple bank accounts; however, you will have to follow the procedures for linking a bank account for each one you add.

For details about linking a bank account, please see this Help article.

for more details.

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What should I do if I can’t register my bank account? toggle
You can only register one bank account to add or withdraw money with one LINE Pay account.
Note: The same bank account cannot be registered to multiple LINE Pay accounts.

If you are still unable to register a bank account even after confirming the above, please contact us here.
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank. For details, please see this Help article.

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How do I add money with Pay-easy? toggle
You can add money with Pay-easy via ATM or online banking in JPY 1,000 increments.

Please refer to the following steps to add money:

ATM
1. Tap Add Money in LINE Pay.
2. Select Pay-easy, enter your name and amount, then tap Add Money to generate a Customer No.
Note:
- You must add money within 30 minutes of generating this number.
- If you have not set a passcode, you must set one after entering your name and the amount to add.
3. You will receive a notification on LINE after you apply to add money.
4. Go to an ATM and enter the Authorization No., Customer No., and Ref No., followed by the payment method to complete the transaction.

Online banking
1. Tap Add Money in LINE Pay.
2. Select Pay-easy, enter your name and amount, then tap Add Money to generate a Customer No.
Note:
- You must add money within 30 minutes of generating this number.
- If you have not set a passcode, you must set one after entering your name and the amount to add.
3. You will receive a notification on LINE after you apply to add money.
4. Log in to your online banking system and select Pay-easy, then enter the Authorization No., Customer No., and Ref No. to complete the transaction.

Note: The steps may differ depending on the type of ATM or the bank offering online banking. Please see this list of banks (only available in Japanese) and contact the relevant one for further details.

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How do I add money at convenience stores? toggle
You can add money at convenience stores in increments of JPY 1,000, and up to JPY 299,000 per transaction.

Participating stores:
Lawson, FamilyMart, Ministop, Seicomart, Circle K Sunkus, and others.
Note: This list may change depending on partnership agreements.

Additionally, when you add one of the amounts below, JPY 1 will be covered by LINE Pay.

JPY 2,000
JPY 5,000
JPY 10,000
JPY 30,000
JPY 100,000

The actual amount you pay will be JPY 1 less than the amount you choose. For example, if you add JPY 2,000, you'll be asked to pay JPY 1,999.
Note: This does not apply when adding money from Seven Bank ATMs and Lawson.

Please refer to the following steps to add money.
Note
- The steps may differ depending on the convenience store terminal. Please see here for more information. (This link is only available in Japanese.)
- Payment services are not offered for Daily Yamazaki.

1. Tap Add Money in LINE Pay.
2. Select Convenience Store Payment, enter your name and the amount, then tap Add Money to generate a Reservation No.
Note:
- The Reservation No. may be referred to differently depending on the convenience store used.
- You must add money within 30 minutes of generating this number.
- If you have not set a passcode, you must set one after entering your name and the amount.
3. You will receive a notification on LINE after submitting a request to add money.
4. Enter your Reservation No. at a convenience store terminal to print out an invoice slip.
5. Take the invoice slip to the cashier to complete the transaction.

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Are there limits to the amount of money that can be added, withdrawn, and paid for? toggle
Yes, there are limits set for both LINE Cash and LINE Money accounts.

Please see the following for more details.
Note: Every time you withdraw money from your LINE Money account balance, you will be charged a fee of JPY 216.


Tap or click to enlarge the image.

Related Help article:

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How to withdraw money toggle
If you have a LINE Money account, you can use your LINE Pay account to withdraw money.

If you have a LINE Cash account, you will not be able to withdraw money. By changing to a LINE Money account you can make withdrawals and have access to many other features. Please see this Help article for details.

To withdraw money, please follow the steps below.
Note
- If you have not set a LINE Pay passcode, you must set one when you register an account for withdrawals.
- See here for instructions on how to withdraw money from a Seven Bank ATM.

1. From the LINE Pay menu, tap Settings > Withdrawals.
2. Tap the account you wish to send money to, or tap Add Bank Account to register a new account.
Note: You can also withdraw money to bank accounts other than the banks that can be linked for adding money. In this case, please enter the name used to verify the account in Katakana.
3. Enter the amount you wish to withdraw and tap Withdraw Money.
4. Enter your LINE Pay passcode.

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Can I see the history for things like money I’ve added/withdrawn and for payments made? toggle
You can see your transaction details and the following LINE Pay account histories by going to Settings in LINE Pay.

- Account Activity
- Pay easy and Conv. Stores Activity (You can also view the information to add money from this page.)
- Credit Card Purchase History
- Balance Purchase History
- Money Requests History
- Payments made using your LINE Pay card

You can also view breakdowns of your LINE Pay transactions from the messages sent from LINE Pay's official account. Please note you can only view the transaction details in the messages sent from LINE Pay's official account if you made a payment without registering to LINE Pay.

You can also check your bank accounts for adding money or withdrawals and manage your credit cards from Settings in LINE Pay.

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I want to delete my registered bank account toggle
Please follow the steps below.

1. In LINE Pay, tap Settings > Bank Accounts or Withdrawals. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdrawals you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap OK. For iOS users, swipe right on the bank account name and tap Delete.

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Where can I check my balance? toggle
Your balance will appear in the LINE Pay main menu.

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I can't add money from my bank account toggle
If you’re having issues adding money from your bank account, it may be because:

• You tried during a time when money cannot be added.
• The registration process for your bank account had not yet been completed. (With some banks, it can take several business days until you can add money after registering an account.)
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank. In this case, you will not be able to add money until the documents have been approved. For details please see this Help article.
• You tried to add more than the limit for 1 day. (You can add up to JPY 100,000 from a bank account within a 24-hour period.)
• Your bank cannot be used with LINE Pay.

For a list of banks that can be linked with LINE Pay, see here.

Notice: New registrations are currently not being accepted for Bank of Fukuoka, Bank of Yokohama, Hiroshima Bank, Hokkaido Bank, Hokuriku Bank, Joyo Bank, Juroku Bank, Kumamoto Bank, North Pacific Bank, and Shinwa Bank. We'll make an announcement when the time for accepting new registrations again is decided.

There may also be a time lag of several minutes until your money is added. After adding money, make sure you're using a strong internet connection and check to see if the money was transferred after waiting a short time.

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Adding money to your LINE Pay balance from a Seven Bank ATM toggle
You can add money to your LINE Pay balance from a Seven Bank ATM.

Note:
- You can add money in increments of JPY 1,000 in cash only. The minimum you can add each time is JPY 1,000.
- There are different limits set for LINE Money and Cash accounts. Please see this page for more information.

To add money:
1. From the LINE Pay menu, tap the + icon or Add Money > SevenBank ATM > Next.
Note: You will be moved to the QR code reader screen.
2. From the Seven Bank ATM, select スマートフォン出金⋅入金 (smartphone withdraw/deposit) > the ご入金 (Deposit) option.
3. Scan the QR code that appears on the ATM to be shown a company number.
4. Enter the company number on the Seven Bank ATM.
5. Put the cash into the ATM.

Once you have finished adding money, the amount will show up in your LINE Pay balance in real time.
Important: After a transaction has been completed, it cannot be canceled.

You can also add money using your LINE Pay card. For more information, please see this link.

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Withdrawing money from a Seven Bank ATM toggle
If you have a LINE Money account, you can use your LINE Pay account to withdraw money. You will not be able to use this feature if you have a LINE Cash account.

By converting your account to a LINE Money account, you can make withdrawals and have access to many other features. Please see this Help article for details.

To withdraw money from a Seven Bank ATM, follow the steps below:

1. From the LINE Pay menu, tap Settings > Withdrawals > SevenBank ATM.
Note: You will be moved to the QR code reader screen.
2. From the Seven Bank ATM, select スマートフォン出金⋅入金 (smartphone withdraw/deposit).
3. Scan the QR code on the Seven Bank ATM screen, then enter your LINE Pay passcode.
Note: The company number and a one-time password (OTP) will appear on your smartphone screen.
4. Enter the company number and one-time password on the Seven Bank ATM.
5. Enter an amount between JPY 1,000 and JPY 10,000 to withdrawal.

You can also withdraw money using your LINE Pay card. For more information, please see here.

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What can I do at Seven Bank ATMs? toggle
You can use your smartphone (QR code) or LINE Pay card at Seven Bank ATMs to add money to your LINE Pay balance and withdraw money.

For more information, see the following Help articles:

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