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Adding and Withdrawing

What are the ways I can add money? toggle
You can add money to your LINE Pay balance the following ways:


Money cannot be added to your LINE Pay balance using a credit card. After registering your credit card information, it can only be used for making payments for goods.

If you are using a LINE Pay card, you can directly add money the following ways:

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How do I add money from a bank account? toggle
To add money to your LINE Pay account, you need to apply and register each bank account for the linked bank account service.

To add money from a bank account, please refer to the steps below.
Note: If you have not set a LINE Pay passcode, you must set one after agreeing to the Terms of Use.

1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select the bank account you wish to use.
3. Enter an amount and tap Add Money.
4. Enter your LINE Pay passcode.

If you do not have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications in the LINE Pay app.

Related Help article:

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How do I add money from a deposit account? toggle

We will be ending the service to add money from a deposit account on October 31, 2017. 

Please be aware that you will not be able to make money transfers from this date. 

 

From September 13, 2017, we will no longer issue new deposit account numbers, and the numbers for users who were already issued one will no longer be displayed. 

 

If you plan on transferring money before October 31, 2017 please write down your account information for reference.



By adding money to your deposit account, you are adding money to your LINE Pay balance.

Your deposit account must be a Japan Net Bank account, but you can add money from any bank account.
Note:
- You can only add up to JPY 100,000 at a time.
- A transfer fee set by each bank will apply.

To add money, please see the following steps:

1. Tap Add Money.
2. Select Deposit Account.
3. Add money to the bank account number that appears.
4. After the money is added, it will show up in your LINE Pay balance.
Note: Depending on the time you add money, it may show up the following business day.

If you have not set a LINE Pay passcode, you will need to set one. After setting a passcode, you'll be able to use the deposit account.

If you selected the wrong deposit account to add money to, please contact the bank the money was added from to amend your transaction.

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Banks that can be registered to add money to LINE Pay toggle
Currently, accounts with the following banking institutions can be linked to add money to a LINE Pay account (more are planned to be added in the future):



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Note:
- Make sure to enter the name of the owner of the bank account. 
- If you have a middle name that appears in the name registered to your bank account, please enter it in either the first or last name field. 

Notice: New registrations are currently not being accepted for Bank of Fukuoka, Shinwa Bank, Kumamoto Bank, Bank of Yokohama, Hokkaido Bank, Hiroshima Bank, and Hokuriku Bank. We'll make an announcement when the time for accepting new registrations again is decided.

If you do not have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications in the LINE Pay app.

Related Help articles:

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What is Auto Deposit? toggle
Auto Deposit lets you automatically add money to your account once it dips below a set balance.

Please refer to the following steps to turn the Auto Deposit feature on:
1. From LINE Pay, tap Add Money > Auto Deposit.
2. Turn ON Auto Deposit.

Note: If you are using Japan Post Bank, you can use the Auto Deposit feature by using a LINE Money account. 

For more information, please see the Help article below:

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What is the linked bank account service? toggle
The linked bank account service lets you register your bank account to LINE Pay and add money from it to your LINE Cash or Money account.

See this Help article for a list of banks that can be registered to add money to LINE Pay.

Please also see the following list for information about processing times for linking a bank account.

Linking accounts from banks other than the following will be completed in real-time.

1 business day:
- Toho Bank (東邦銀行)

2 to 3 business days:
- Akita Bank (秋田銀行)
- Ashikaga Bank (常陽銀行)
- Fukui Bank (福井銀行)
- Hokuto Bank (北都銀行)
- Iyo Bank (伊予銀行)
- Keiyo Bank (京葉銀行)
- North Pacific Bank (北洋銀行)
- Shiga Bank (滋賀銀行)
- Shizuoka Bank (静岡銀行)
- Shonai Bank (荘内銀行)
- Tottori Bank (鳥取銀行)
- The Bank of Fukuoka (福岡銀行)
- Kumamoto Bank (熊本銀行)
- Shinwa Bank (親和銀行)

Linking a bank account will also complete the identity verification process at the same time, automatically converting your LINE Cash to a LINE Money account, which will give you access to a wide range of features.
Note: If you link a Japan Post Bank account, the identity verification process will not be completed and your account will not change to a LINE Money account.

Notice:New registrations are currently not being accepted for Bank of Fukuoka, Shinwa Bank, Kumamoto Bank, Bank of Yokohama, Hokkaido Bank, Hiroshima Bank, and Hokuriku Bank. We'll make an announcement when the time for accepting new registrations again is decided.

Related Help articles:

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Why does it say that my info does not match when adding a bank account? toggle
The message will appear when adding a bank account if your user information differs from when you added a bank account previously, or when you verified your identity on LINE Pay. Please check the information you entered.

If your address or other information has changed since you last verified your identity, please follow the steps below.

1. Apply here to change your registered information. We will check your personal information and confirm your identity by mail.
2. After receiving mail from us, send us the code at the bottom using the Reply URL at the end of the email.

Once the above steps are complete, we will change your registered information. Please try adding a bank account after that is complete.

Please note that it may take up to a week for the postal identification confirmation process depending on the postal service.

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Can I add multiple bank accounts? toggle
Yes, you can. However, you need to apply to add or send money for each of them. Please see this article for more details.

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I can't link my bank account toggle
You can only link your bank account with one LINE Pay account in order to use it to add or withdraw money. You cannot link the same bank account with multiple LINE Pay accounts.

If you are still unable to link your bank account after checking the above, please contact us here.

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How do I add money with Pay-easy? toggle
You can add money with Pay-easy via ATM or online banking in JPY 1,000 increments.

Please refer to the following steps to add money:

ATM
1. Tap Add Money in LINE Pay.
2. Select Pay-easy, enter your name and amount, then tap Add Money to generate a Customer No.
Note:
- You must add money within 30 minutes of generating this number.
- If you have not set a passcode, you must set one after entering your name and the amount to add.
3. You will receive a notification on LINE after you apply to add money.
4. Go to an ATM and enter the Authorization No., Customer No., and Ref No., followed by the payment method to complete the transaction.

Online banking
1. Tap Add Money in LINE Pay.
2. Select Pay-easy, enter your name and amount, then tap Add Money to generate a Customer No.
Note:
- You must add money within 30 minutes of generating this number.
- If you have not set a passcode, you must set one after entering your name and the amount to add.
3. You will receive a notification on LINE after you apply to add money.
4. Log in to your online banking system and select Pay-easy, then enter the Authorization No., Customer No., and Ref No. to complete the transaction.

Note: The steps may differ depending on the type of ATM or the bank offering online banking. Please see this list of banks (only available in Japanese) and contact the relevant one for further details.

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How do I add money at convenience stores? toggle
You can add money at convenience stores in increments of JPY 1,000, and up to JPY 299,000 per transaction.

Participating stores: Lawson, FamilyMart, Ministop, Seicomart, Circle K Sunkus, and others
Note: This list may change depending on partnership agreements.

If you add the following amounts, JPY 1 of the amount will be covered by LINE Pay.
Note: This does not include Lawson Deposit.

For this reason, the actual amount you pay will be the following minus JPY 1.
Amounts: JPY 2,000, JPY 5,000, JPY 10,000, JPY 30,000, JPY 100,000
E.g. If you add JPY 2,000, you'll be asked to pay JPY 1,999.

Please refer to the following steps to add money:

1. Tap Add Money in LINE Pay.
2. Select Convenience Store Payment, enter your name and the amount, then tap Add Money to generate a Reservation No.
Note:
- The Reservation No. may be referred to differently depending on the convenience store used.
- You must add money within 30 minutes of generating this number.
- If you have not set a passcode, you must set one after entering your name and the amount to add.
3. You will receive a notification on LINE after submitting a request to add money.
4. Enter your Reservation No. at a convenience store terminal to print out an application slip.
5. Take the application slip to the cashier to complete the transaction.

Note: The steps may differ depending on the convenience store terminal. Please see the following link for more information (Payment services are not offered for 7-Eleven and Daily Yamazaki).

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Are there limits to the amount of money that can be added, withdrawn, and paid for? toggle
Yes, there are limits set for both LINE Cash and LINE Money accounts.

Please see the following for more details.
Note: Every time you withdraw money to your designated bank account from your LINE Money account balance, you will be charged a fee of JPY 216.

You will be charged a separate transfer fee when transferring money to your Deposit Account.


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Related Help article:

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How do I withdraw money? toggle
If you have a LINE Money account, you can use your LINE Pay account to withdraw money.

If you have a LINE Cash account, you will not be able to withdraw money. Please change to a LINE Money account to be able to make withdrawals and have access to many other features.

Please refer to the Help article here for details.

To withdraw money, please follow the steps below.
Note: If you have not set a LINE Pay passcode, you must set one when you register an account for withdrawals.

1. From the LINE Pay menu, tap Settings > Withdrawals.
2. Tap the account you wish to send money to, or tap Add Bank Account to register a new account.
Note: You can also withdraw money to bank accounts other than those that can be linked to add money to. In this case, please enter the name used to verify the account in Katakana.
3. Enter the amount you wish to withdraw and tap Withdraw Money.
4. Enter your LINE Pay passcode.

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Can I see the history for things like money I’ve added/withdrawn and for payments made? toggle
You can see your transaction details and the following LINE Pay account histories by going to Settings in LINE Pay.

- Account Activity
- Pay easy and Conv. Stores Activity (You can also view the information to add money from this page.)
- Credit Card Purchase History
- Balance Purchase History
- Money Requests History
- Payments made using your LINE Pay card

You can also view breakdowns of your LINE Pay transactions from the messages sent from LINE Pay's official account. Please note you can only view the transaction details in the messages sent from LINE Pay's official account if you made a payment without registering to LINE Pay.

You can also check your bank accounts for adding money or withdrawals and manage your credit cards from Settings in LINE Pay.

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I want to delete my registered bank account toggle
Please follow the steps below.

1. In LINE Pay, tap Settings > Bank Accounts or Withdrawals. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdrawals you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap OK. For iOS users, swipe right on the bank account name and tap Delete.

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Where can I check my balance? toggle
Your balance will appear in the LINE Pay main menu.

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I can't add money from my bank account toggle
If you’re having issues adding money from your bank account, it may be because:

• You tried during a time when money cannot be added.

• The registration process for your bank account had not yet been completed. (With some banks, it can take several business days until you can add money after registering an account.)
Notice: New registrations are currently not being accepted for Bank of Fukuoka, Shinwa Bank, Kumamoto Bank, Bank of Yokohama, Hokkaido Bank, Hiroshima Bank, and Hokuriku Bank. We'll make an announcement when the time for accepting new registrations again is decided.

• You tried to add more than the limit for 1 day. (You can add up to JPY 100,000 from a bank account within a 24-hour period.)

• Your bank cannot be used with LINE Pay.

For a list of banks that can be linked with LINE Pay, see here.

There may also be a time lag of several minutes until your money is added. After adding money, make sure you're using a strong internet connection and check to see if the money was transferred after waiting a short time.

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