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What is the Customer Care contact information for each country? toggle
LINE Pay Customer Care is handled separately by country.

Please refer to the link below which corresponds to the country of the phone number you registered with LINE.


If you are using a phone number for any other country, please contact us via the Inquiry Form.

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What is unauthorized use compensation? toggle
Unauthorized use compensation reimburses you for any damages caused by unauthorized use of your LINE Pay account.

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What should I do if I find that my account has been wrongfully used? toggle
If you find that your account has been wrongfully used, please inform us here. We will investigate the issue and get back to you with further questions.

To be eligible for unauthorized use compensation, you will need to file a police report first.

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Am I eligible for compensation if my account was used fraudulently? toggle

If your LINE or LINE Cash/Money account information was stolen and your account or Cash/Money balance was used fraudulently, you will be compensated for the damage incurred.

 

The compensation period covers the day we received your inquiry and goes back 30 days (for a total of 31 days). You can be compensated only in cases where your LINE Pay account was used fraudulently.

 

Compensation is not available if:

• The issue was a result of deliberate action or gross negligence by the user.

• The issue was the result of the device being misused.

• LINE determines compensation is not warranted for another reason that is not listed.

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What is the maximum amount coverable by unauthorized use compensation? toggle
For one incident (damages caused by one event or a sequence of events due to one reason), the maximum amount coverable is generally JPY 100,000.

However, if damages exceed JPY 100,000 for a LINE Money account, we can consider raising the maximum based on the usage situation and the findings of the police investigation.

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How can I view my LINE Points history? toggle
From the LINE Pay menu, tap Points > LINE Points History to check your points. Please note depending on your usage, it may take some time until you are issued points.

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Changes made to LINE Pay (August 2015) toggle
As of August 2015, the phone number and email address you registered to LINE will also be the same for your LINE Pay account.

The first time you log in to LINE Pay after this change, you will be asked to confirm and agree to it.

Additionally, please understand this specification will be in place if you sign up for a new LINE Pay account.

If you do not agree and want to delete your LINE Pay account, please contact us here.

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What should I do if I have a problem with LINE Pay? toggle
If you encounter a problem with LINE Pay, you may be able to resolve it by trying one of the following:

• Send an inquiry through the Inquiry Form.
• Add the LINE Pay official account as your friend > open the relevant chat room > tap LINEトークでヘルプ, and enter a keyword.
• Check the Help page here.

Note: The LINE Pay official account is only available in Japanese.

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