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What is the Customer Care contact information for each country? toggle
LINE Pay Customer Care is handled separately in each country.

Please refer to the link below which corresponds to the country of the phone number you have registered with LINE.


If you are using a phone number for any other country, please contact us via the Problem Report Form.

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What is unauthorized use compensation? toggle
Unauthorized use compensation reimburses you for any damages caused by unauthorized use of your LINE Pay account.

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What should I do if I find that my account has been wrongfully used? toggle
If you find that your account has been wrongfully used, please inform us here. We will investigate the issue and get back to you with further questions.

To be eligible for unauthorized use compensation, you will need to file a police report first.

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What kind of cases are eligible for unauthorized use compensation? toggle

If your LINE, LINE Cash, or LINE Money account is stolen by a third party, and your LINE Cash or Money account or the LINE Cash or Money in the account is used without your authorization, you will be compensated for the damages suffered.

However, you will only be compensated for damages starting 30 days before the day we process your application, and ending 31 days after the day. You will not be compensated in the following cases.

- Deliberate or gross negligence on the part of the user
- Erroneous or improper use of the device on the part of the user
- Other activities deemed inappropriate by LINE 

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What is the maximum amount coverable by unauthorized use compensation? toggle
For one incident (damages caused by one event or a sequence of events due to one reason), the maximum amount coverable is generally JPY 100,000.

However, if damages exceed JPY 100,000 for a LINE Money account, we can consider raising the maximum based on the usage situation and the findings of the police investigation.

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How can I view my LINE Points history? toggle
From the LINE Pay menu, tap Points > LINE Points History to check your points. Please note depending on your usage, it may take some time until you are issued points.

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About changes to LINE Pay (August 2015) toggle
The following specifications have changed for LINE Pay (applicable for all LINE Pay supported countries):

The registered phone number and email address for your LINE account will also be registered with LINE Pay.

The first time you log in to LINE Pay after these changes are put into effect, you will be asked to agree to the new specifications (for LINE on Android version 5.4.1 or later and LINE on iOS version 5.3.1 or later). For users registering to LINE Pay for the first time, please note by registering, you are agreeing to these specifications.

If you do not agree to these changes and wish to unregister from LINE Pay, please contact us here.

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What should I do if I have a problem with LINE Pay? toggle
If you encounter a problem with LINE Pay, you may be able to resolve it by trying one of the following:

- Send an inquiry through the Problem Report Form.
- Add the LINE Pay official account as your friend > open the relevant chat room > tap LINEトークでヘルプ, and enter a keyword.
- Check the Help page here.

Note: The LINE Pay official account is only available in Japanese.

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