LINE

Making Payments

What payment methods can I use with LINE Pay? toggle
With LINE Pay, you can make payments easily with a credit or debit card. You can also add money to your LINE Pay balance and use it to make payments.

Note: Accepted payment methods will vary by merchant. Be sure to check each merchant’s payment page to see which options are available.

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Which services and stores accept LINE Pay? toggle
You can make purchases using LINE Pay at affiliated LINE Pay merchants.

At LINE service merchant sites, you can use a credit card registered to LINE Pay or your LINE Pay balance to make payments.

For non-LINE service merchants, you can only make payments using your LINE Pay balance.

Please refer to this page for a list of affiliated merchants. (Only available in Japanese)

You can make My Code payments at some affiliated merchant stores. See here for information.

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Can I cancel an order? toggle
To cancel an order, please directly contact the shop that you made the purchase.

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The amount of my automatic payment was different than the last time toggle
Partnered companies such as merchants, card companies, and banks hold various promotions. If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged. 

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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How do I make a purchase? toggle
To purchase products using LINE Pay, please refer to the steps below.

If you are registered to LINE Pay
1. Select LINE Pay on the merchant's page when making a purchase.
2. LINE Pay will open on your smartphone.
3. From the payment screen, select your payment method, then tap Pay.
4. Enter your LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, then be required to take further steps to complete the order.

You can make offline payments at some affiliated stores. See here for information.

If you are not registered to LINE Pay
1. Select LINE Pay on the merchant's page when making a purchase.
2. Register a phone number to your LINE account if you have not done so.
Note: You cannot make payments unless you have a phone number registered.
3. Enter your credit card details.
4. Select whether or not you wish to join LINE Pay.
Note: If you choose to join LINE Pay, enter a passcode.
5. Agree to the conditions.
6. Tap Pay.
Note:
- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.
- When the payment has been completed, you will receive a message on LINE from LINE Pay with the transaction details.

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Why can't I make payments using LINE Pay on my smartphone? toggle

If a payment failed to process when using LINE Pay on your smartphone, please try the following:

 

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome. 

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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Has a transaction been completed if the Transaction Completed status says "Waiting…"? toggle
Transaction completed notifications are sent at the time a payment is made.

In cases where a merchant does not finalize the order after a payment is made, the payment will be canceled automatically.

If a payment is canceled, you will receive a notice about the cancellation and the order will be marked as canceled on your order history.

Finalized orders will have a date that appears for Transaction Completed.

If an order shows up as "Waiting...", it means it is in the final stages of being processed.

Note: The finalization process differs depending on the merchant; however, the results will be confirmed within a few hours.

You can view the results of a payment made by a merchant from your purchase history following the steps below:

1. From the main menu, tap Settings.
2. Tap Purchase History or Account Activity.

You can also view your payments via Notices.

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Can I make purchases without registering to LINE Pay? toggle
If you are a LINE user, you can use LINE Pay to make online purchases without additional registration.

For details on how to make purchases using LINE Pay, please see this article.

When a payment is completed, you will be sent a message on LINE from the LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly. 

Note: If you are not registered to LINE Pay and wish to make a purchase, you must agree to the following:

 For users registered with a Japanese phone number:

For users registered with a Taiwanese phone number:

For users registered with a Thai phone number:

For users registered with a phone number from any other country:

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I can't make purchases with my card toggle
If you're not able to make purchases with your card, it may be due to the following:

• Your card information is invalid.
• There was a temporary error.
• The fraud prevention system was activated.

Please check and verify whether your card can be used for online purchases, and that the card information was entered correctly.

If you are still experiencing issues after checking the above, please contact us via the relevant Inquiry Form based on the country code of your registered phone number.

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Can I make payments at physical store locations? toggle
Yes, you can make payments at some stores by scanning a code.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

There are two ways to make payments at physical store locations by scanning a code. For more information, please refer to the following Help articles.
Note: The steps to use the following methods will vary depending on the country the phone number you are using the service with was issued from.

Reading a store's code (Scan):

Showing the store your code (My Code):

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What is Scan used for? toggle
The Scan feature allows you to easily bring up the payment page to make purchases by scanning a code at some merchants' websites or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the app to make a payment.

1. From the LINE Pay main menu, tap Scan.
2. Scan the QR code posted at the store.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If the code was scanned successfully, the payment confirmation screen will appear.
Note: If you haven't set a LINE Pay passcode, you must set one after selecting the payment method.

4. Enter your passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following based on the country your phone number was issued from:

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Can I use LINE Pay at store locations? toggle
Yes, you can make payments at LINE Pay affiliated stores.

When you purchase an item, use your smartphone to scan the QR or bar code posted at the store to bring up the payment confirmation screen. Afterwards, enter your passcode to complete the transaction.

See here for a list of merchants that accept payments with LINE Pay (only available in Japanese).

To make payments: 
1. From the LINE Pay main menu, tap Scan.
2. Line up the QR code inside the frame.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number that appears with the QR code.

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What is My Code used for? toggle
The My Code feature allows you to make payments at stores by scanning your code.

1. From the main menu, tap My Code.
2. Show the generated code at the store.

Please note that your code will renew itself every 5 minutes.

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What payment methods can be used with My Code? toggle
You can only use your LINE Pay balance to make purchases using My Code.
Note: Credit cards cannot be used with My Code.

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I can’t make a payment using My Code toggle
If you are unable to make a payment at a store that accepts My Code payments, one of the following reasons is possible:

• The code is old.
Codes are renewed every 5 minutes. If you are using a screenshot of the code screen, please make sure 5 minutes have not elapsed since the code was generated.

• You do not have enough money in your LINE Pay balance.
If you do not have enough money in your LINE Pay balance, please try making a My Code payment again after adding money. You can check your balance from the main menu on LINE Pay.

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Can I use LINE Points when making a payment? toggle
You can use LINE Points to make the following payments:

Online payments
Choose to use LINE Points on the payment screen.

My Code payments
On the My Code payment screen, turn the LINE Points setting ON.
Note: Turning the LINE Points setting ON will prioritize making payments from your available LINE Point balance.

Please note that LINE Points cannot be used with LINE Pay card payments.

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If I cancel a payment made using LINE Points, will I get the LINE Points I used back? toggle
If you cancel a payment made using LINE Points, the amount used from your LINE Pay balance and Points will be refunded.
Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

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Can I specify the number of LINE Points I want to use in a payment? toggle
You can specify the number of LINE Points you want to use for online payments, but not for My Code payments.

If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

Please note that LINE Points cannot be used with LINE Pay card payments.

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Scanning bills toggle
To pay public utility fees with LINE Pay:

1. From the main menu on LINE, tap Wallet > Scan bill.
2. Read the instructions and important information, then tap Next.
3. Scan the barcode on the bill with the Code Reader.
4. Make sure the content displayed matches the content on the bill, then tap Pay.
5. Select your payment method, confirm the amount due, and tap Pay.
6. Enter your LINE Pay passcode.
7. Check everything on the payment confirmation screen, then tap OK.
Note: Depending on the payment recipient, service charges may apply. See here for more details.

You can confirm your payment history by going to the LINE Pay main menu > Settings > Purchase History.

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The code reader can't read the barcode on a bill toggle
If you're having trouble scanning a barcode, try moving the camera a little closer or farther away.

LINE users with a Japanese phone number:
If the barcode still can't be read after trying the above, please make the payment at a participating location noted on the back of the bill.

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Where can I make barcode payments? toggle
For information on locations that accept barcode payments, please see here. (Available in Japanese only.)

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I can't make barcode payments toggle
If you can't make a barcode payment, please make sure of the following:

• The location where you're trying to make the payment accepts barcode payments.
• The amount due does not exceed the maximum payment limit.
Note: Some participating locations may have maximum payment limits.
• There are no issues with your smartphone's network connection.
• The payment is not overdue.

If you find issues with any of the above, the payment cannot be made with LINE Pay. In this case, please make the payment at a participating location noted on the back of the payment slip.

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Are there service charges for scanning bills? toggle
Depending on the payment recipient, service charges may apply if they are explicitly written on the bill that the customer is responsible for paying.

- Service charge (for bills under JPY 10,000): JPY 64
- Service charge (for bills of JPY 10,000 or more): JPY 108

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