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Making Payments

Which payment methods are offered by LINE Pay? toggle
With LINE Pay, you can easily make payments with a credit or debit card
* Available payment methods and the use of prepaid services differ by country.
* Available payment methods differ by merchant. Check with each merchant’s page to see which options are available.

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Which services and stores accept LINE Pay? toggle
You can use LINE Pay on LINE STORE or with other LINE Pay merchants. 

To check whether LINE Pay is an available method of payment at a merchant's store, look for the LINE Pay logo that should be displayed on the payment screen. 

You can make easy and convenient payments by selecting LINE Pay.


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Can I cancel an order? toggle
To cancel an order, please directly contact the shop that you made the purchase.

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What should I do if there is a problem with Rabbit LINE Pay? toggle
Partnered companies such as merchants, card companies, and banks hold various promotions.
If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged. 

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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Can I check the delivery status of my purchase? toggle
Please check the delivery status with the shop that you made the purchase.

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How do I make a purchase? toggle
To purchase products using LINE Pay, please refer to the steps below.

If you are registered to LINE Pay
1. Select LINE Pay on the merchant's page when making a purchase.
2. LINE Pay will open on your smartphone.
3. From the payment screen, select your payment method, then tap Pay.
4. Enter your LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, then be required to take further steps to complete the order.

You can make offline payments at some affiliated stores. See here for information.

If you are not registered to LINE Pay
1. Select LINE Pay on the merchant's page when making a purchase.
2. Register a phone number to your LINE account if you have not done so.
Note: You cannot make payments unless you have a phone number registered.
3. Enter your credit card details.
4. Select whether or not you wish to join LINE Pay.
Note: If you choose to join LINE Pay, enter a passcode.
5. Agree to the conditions.
6. Tap Pay.
Note:
- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.
- When the payment has been completed, you will receive a message on LINE from LINE Pay with the transaction details.

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Why can't I make payments using LINE Pay on my smartphone? toggle

If a payment failed to process when using LINE Pay on your smartphone, please try the following:

 

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome. 

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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Has a transaction been completed if the Transaction Completed status says "Waiting…"? toggle
Transaction completed notifications are sent at the time a payment is made.

In cases where a merchant does not finalize the order after a payment is made, the payment will be canceled automatically.

If a payment is canceled, you will receive a notice about the cancellation and the order will be marked as canceled on your order history.

Finalized orders will have a date that appears for Transaction Completed.

If an order shows up as "Waiting...", it means it is in the final stages of being processed.

Note: The finalization process differs depending on the merchant; however, the results will be confirmed within a few hours.

You can view the results of a payment made by a merchant from your purchase history following the steps below:

1. From the main menu, tap Settings.
2. Tap Purchase History or Account Activity.

You can also view your payments via Notices.

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Can I make purchases without registering to LINE Pay? toggle
If you are a LINE user, you can use LINE Pay to make online purchases without additional registration.

For details on how to make purchases using LINE Pay, please see this article.

When a payment is completed, you will be sent a message on LINE from the LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly. 

Note: If you are not registered to LINE Pay and wish to make a purchase, you must agree to the following:

 For users registered with a Japanese phone number:

For users registered with a Taiwanese phone number:

For users registered with a Thai phone number:

For users registered with a phone number from any other country:

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I can't make purchases with my card toggle
If you are not able to make purchases on your card, it may be due to the following:

- Your card information is invalid.
- There was a temporary error.
- The fraud prevention system was activated.

Please check and verify whether your card can be used for online purchases, as well as checking that the card information was entered correctly.

If you are still experiencing issues after checking the above, please contact us via the relevant form according to the country code of your registered phone number.

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Can I make payments at physical store locations? toggle
Yes, you can make payments at some stores by scanning a code.
Note: The only method of payment available for countries and regions other than Japan, Taiwan, and Thailand is with a credit card.

There are two methods to make payments at physical store locations by scanning a code. For more information, please refer to the following Help articles:

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What is Scan used for? toggle
The Scan feature allows you to easily bring up the payment page to make purchases by scanning a QR code at some merchants' websites or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the app to make a payment.

1. From the main menu, tap Scan.
2. Scan the QR code posted at the store. If you are unable to scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.
3. If you scanned the code successfully, the payment confirmation screen will appear.
4. Enter your passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following Help article:

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What is My Code used for? toggle
The My Code feature allows you to make payments at merchant stores by scanning your QR code.

1. From the main menu, tap My Code.
2. Select your payment method. 
Note: If you are using the service outside of Japan, Taiwan, or Thailand, you can only use credit cards as your method of payment.
3. Show the staff the code that appears.

For steps on how to make a payment using the scan feature, please refer to the following Help article:

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