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Plan and Payment Related Changes

Changing your payment method toggle
To change your payment method, please follow the steps below.
Note: If you change your payment method to credit card (for users in Japan, Taiwan, Thailand, and Indonesia only), please make sure you have a phone number registered on the LINE app.

LINE@ app
1. In the LINE@ app, go to the Manage tab > Business Store
Note: If you are using an iOS device, please access the Business Store from the browser on your device.
2. Tap the service you wish to change the payment method for.
3. Tap Change Payment Method.
4. Choose your preferred method of payment.
5. Enter the required information.

LINE@ Manager for PC
• Premium ID
1. From the LINE@ Manager for PC, click Account Information > Registered Information > Change Payment Method.
2. Choose your preferred method of payment.
3. Enter the required information.

• Paid plan
1. From the LINE@ Manager for PC, click Account Information > Price Plan > Change Payment Method.
2. Choose your preferred method of payment.
3. Enter the required information.

Once the change has been completed, your previous payment method will be canceled and the new one will be used for future payments.
Note: If you are using both a Premium ID and a monthly plan, after changing your payment method for one of the services, please be sure to also change the payment method for the other service.

For more information on changing your payment method, please see this Help article.

If you accidentally disabled automatic renewal for a paid plan, you can continue using it by once again registering your payment details from Change Payment Method within the same month. In this case, you will be charged with the newly registered payment method the following month.

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How to change the Paymaster toggle
To change the Paymaster, please follow the steps below.

LINE@ app
1. From the LINE@ app, go to the Manage tab > Manage Members & Accounts > Manage Members > Paymaster.
2. Select a new Paymaster and tap Save.
Note: If the user you want to select does not show up on the list, go to Manage Members > Members to add a new user.

LINE@ Manager for PC
1. Click Settings > Manage User Authorizations.
2. From Change Paymaster > select a user to be the new Paymaster, then click Set Paymaster.

If you are currently using paid services, automatic payments will be halted. After the change, have the new Paymaster change the payment method.

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What is the Change Payment Method option? toggle
If you perform any of the following, you will need to change the payment method in order to continue using any paid services that you are currently using.

• You changed the paymaster.
• Any registered information on LINE Pay was changed, when LINE Pay is registered as your payment method for any services.
• You changed the credit card registered to LINE Pay, when LINE pay is registered as your payment method for any services.

Important:
- Please be sure to change the payment method for each service before the next scheduled automatic renewal date.
- If you do not change the payment method, the automatic renewal for your paid services will not be processed and use of those services will be halted.
- If paid services are halted, your Premium ID will become invalid, and your monthly plan will revert to a free plan.


LINE@ app
1. Log in to the LINE@ app from the paymaster's account, after it was changed.
2. Tap Manage > Business Store > Usage Conditions > Change Payment Method.
Note: If you are using an iOS device, please access the Business Store from the browser on your device.

LINE@ Manager for PC
• Premium ID
1. From the LINE@ Manager for PC, click Account Information > Registered Information > Change Payment Method.
2. Choose your preferred method of payment.
3. Enter the required information.

• Paid plan
1. From the LINE@ Manager for PC, click Account Information > Price Plan > Change Payment Method.
2. Choose your preferred method of payment.
3. Enter the required information.

Note: If you are a LINE@ user in Japan, Taiwan, and Thailand you will be able to change your payment method when doing the steps above.


After changing your payment method, please check your payment history from Purchase History. The process for changing your payment method is complete if the payment history, including the date and time your payment method was changed, appears. If you do not see the payment history, please try again. Please note that the Change Payment Method button will always appear, even after you have changed it.

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Changing your plan toggle
To change a plan you purchased, please refer to the following steps:

LINE@ app
1. In the LINE@ app, go to the Manage tab > Business Store
Note: If you are using an iOS device, please access the Business Store from the browser on your device.
2. Tap Monthly Plan.
3. Choose your desired plan.
4. Select Change Plan.
5. Confirm the details and select OK.

LINE@ Manager for PC
1. Go to Account Information on LINE@ Manager for PC > check your desired plan from Price Plan.
2. See the Terms of Use, then check the box next to Monthly Plan Terms of Use.
3. Click Change to Plan.
4. Confirm the details and click OK.

After following the steps above, you will be asked to choose your method of payment.

Note: For more information on payment methods, please see this article.

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Canceling a plan toggle
To cancel a purchased plan, please refer to the following steps:

LINE@ app
1. In the LINE@ app, go to the Manage tab > Business Store
Note: If you are using an iOS device, please access the Business Store from the browser on your device.
2. Tap Monthly Plan.
3. Select the monthly plan you are currently using.
4. Tap Disable Automatic Renewal.

LINE@ Manager for PC
1. Go to Account Information on LINE@ Manager for PC > click Price Plan.
2. Click Disable Automatic Renewal.
3. Confirm the details and click OK.

Disabling automatic renewal will cancel the next month's payment and your plan will revert to a free plan the following month.

Note:
- If you selected to pay with a credit card when you made your purchase, the registered credit card will be deleted after disabling automatic renewal.
- You will not be prorated for the days you did not use your plan. For this reason, we recommend canceling your plan at the end of the month.

If you accidentally disabled automatic renewal for a paid plan, you can continue using it by once again registering your payment details from Change Payment Method within the same month.

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Canceling a Premium ID toggle
To cancel a Premium ID, please refer to the following steps:

LINE@ app
1. In the LINE@ app, go to the Manage tab > Business Store
Note: If you are using an iOS device, please access the Business Store from the browser on your device.
2. Tap Premium ID.
3. Tap Stop.

LINE@ Manager for PC
1. From the LINE@ Manager for PC screen, click Account Information > Registered Information.
2. Click Expiration date and payment information for Premium ID.
3. Click Disable Automatic Renewal.
4. Confirm the details and click OK.

Please be aware that canceling your premium ID will immediately cause it to become invalid. Also, if you selected to pay with a credit card when you made your purchase, the registered credit card will be deleted after your Premium ID is canceled.

If you wish to use a Premium ID again, please purchase it once more. Purchasing a Premium ID within the same month of canceling one will incur a separate charge.

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Checking your registered credit card toggle
The steps to check your registered credit card will differ depending on the method of payment you used.

Payments made with LINE Pay
1. Start LINE Pay from the LINE app.
2. Tap Add Credit Card.

The last four digits of the credit card number and the card brand will be displayed.

Payments made with a credit card
LINE@ app
1. In the LINE@ app, go to the Manage tab > Business Store.
Note: If you are using an iOS device, please access the Business Store from the browser on your device.
2. Tap Purchase History.

LINE@ Manager for PC
From the LINE@ Manager for PC, click Account Information > Purchase History.

The last four digits of the card number and the brand of the card you used to make a payment will be displayed next to the purchased service.

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Changing your registered credit card toggle
The steps to change your registered credit card will differ depending on the method of payment you used.

Please be aware that changing your credit card will cancel automatic payments for any paid services purchased with the relevant card. After the change, be sure to change the payment method.


Payments made with LINE Pay
Please refer to the Help page here for details.

Payments made with a credit card
LINE@ app
1. In the LINE@ app, go to the Manage tab > Business Store
Note: If you are using an iOS device, please access the Business Store from the browser on your device.
2. Tap the service you are using.
3. Tap Change Payment Method.
4. Select Credit Card, then enter the details of your new card.

LINE@ Manager for PC
• Premium ID
1. From the LINE@ Manager for PC, click Account Information > Registered Information > Change Payment Method.
2. Select Credit Card, then enter the details of your new card.

• Paid plan
1. From the LINE@ Manager for PC, click Account Information > Price Plan > Change Payment Method.
2. Select a plan and click Change Payment Method.
3. Select Credit Card, then enter the details of your new card.

After you have registered your new card, the details of your old card will be deleted.

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How to delete a registered credit card toggle

You can delete the details of your registered credit card by either cancelling a paid service, changing the payment method or changing the registered credit card which will delete the details of your old card.


Please be aware that by canceling your purchased Premium ID it will become invalid.

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