LINE Help Center

Besides text, you can send content in chats and share content you received.

Topics covered
- Sending content other than text in chats
- Sharing messages, photos, videos, and files in chats with friends

Sending content other than text in chats:
Aside from text, you can send the following content in chats.

Stickers and emoji

You can send stickers that can express your feelings using only illustrations, and emoji along with text (with some exceptions).

Photos, videos, documents, and audio files on your PC

To send a file saved on your PC in a chat:
1. Open the chat you want to send the file to.
2. Open the folder where the file you want to send is saved.
3. Click and drag the file to the chat you want to send it.
4. Check the Send files preview window and click Send.

Useful info

On the Send files preview window, you can:
• Click and hold reorder icon

to the left of a file, then drag it to rearrange its order if you're sending multiple files.
• Click trash icon

to the right of a file to cancel sending it.
• Add more files by dragging them to the Send files preview window.

You can also send a file by clicking the Send file icon at the bottom of a chat, selecting a file, and clicking Open.

If the file type you are sending is not supported, you can send it as a zip file.

Screenshots

To send a screenshot, follow the steps below.
Note: You cannot use the screenshot feature if the Capture screen icon is grayed out, such as when interacting with an official account.

Windows/Mac

1. From the main menu, click Chats

.
2. Select the chat where you want to send a screenshot.
3. Click the Capture screen icon at the bottom of the text box.
4. Drag and select the area you want to take a screenshot of, then click check mark

.
5. Press Enter or Alt + Enter (Command + Enter on Mac) to send.
Note: You can send up to 20 screenshots at a time.

You can also take screenshots by clicking the Capture screen icon from the main menu. To send a screenshot to a chat, click

and select who you want to send the screenshot to > Share, and press Enter or Alt + Enter (Command + Enter on Mac) to send.

Chrome

1. From the main menu, click Chats

.
2. Select the chat you want to send a screenshot.
3. Click the Capture screen icon at the bottom of the text box.
4. Select what you want to take a screenshot of from either Chrome Tab, Window, or Entire Screen, then click Share.
5. Specify the desired area for the screenshot on the screen you selected, then click the capture screen icon.

Sharing messages, photos, videos, and files in chats with friends:
1. Open a chat.
2. Click Share under the photo, video, or file you want to share.
Note: To share messages, right-click the message you want to send, then click Share.
3. Select who you want to forward the content to, then click Share.

On Windows/Mac: You can share photos, videos, and files by dragging them to an open chat or a chat in your chat list.

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Be advised

Once a message is unsent or deleted, it cannot be restored.

Unsending a message is a feature that lets you remove a message from both your and the recipient's chat within 24 hours of sending it. In contrast, deleting a message differs from unsending in that it is a feature that only removes the message from your chat.

The differences between unsending and deleting a message are as follows.

	Unsending a message	Deleting a message
Applicable content	The following content that you sent Note: Content that was already deleted from a chat cannot be unsent.	All of the following content sent or received in the relevant chat
Applicable content	Messages, stickers, photos, videos, voice messages, URLs, contact information, location information, and files
Affected devices	All devices used by you and others in the chat (including PCs and tablets)	Only the device on which the action is performed
Result of action	The content will be removed from the chat for both you and anyone in it.	The content will be removed from the chat for you only.
Time restriction	Only within 24 hours of the content being sent Note: After 24 hours have passed, the Unsend option will no longer be shown.	At any time
Notice to other users	A message saying "(Your name) unsent a message" will appear in the chat.	No one will be notified.

See the following sections for the steps to unsend or delete messages.

Unsending messages

1. Right-click the message you sent that you want to unsend.
2. Click Unsend > Unsend.
Note: After you unsend a message, a notice will appear for everyone in the chat showing that you removed it.

[Windows/Mac] Deleting messages

1. Right-click the message you want to delete.
2. Click Delete > Delete.

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To react to (e.g. like) or reply to a specific message, see the information below.

Topics covered
- Reacting to specific messages
- [Windows/Mac] Replying to specific messages

Reacting to specific messages:
You can show how you feel about chat messages using special emoji reactions.

After someone sends a chat message, you can react to it for up to seven days.

To react to a chat message:
1. Move your mouse cursor over the message you want to react to.
2. Click reaction icon

.
3. Select a reaction.

Click the reactions directly below a message to see the full list of who reacted to it.

To undo your own reaction, click reaction icon

, then click the same reaction again.
Note: You cannot remove your friends' reactions.

[Windows/Mac] Replying to specific messages:
1. Right-click the message you want to reply to.
2. Click Reply.
3. Enter text/emoji or choose a sticker, then send your message.

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To check a message's sent status and which messages are read/unread, see the following information.

Topics covered
- Checking a chat message's sent status
- About Read receipts and Unread messages below
- Marking all unread messages as read

Checking a chat message's sent status:
If there is an issue with a chat message that you sent, one of the following icons will appear. (Messages that were sent successfully will have no icon or will show the read mark next to them.)

This icon may appear if your network connection is unstable. Try sending your message when you have a strong network connection.

resend icon

If your message couldn't be sent due to a network error, a button to resend it will appear. After letting some time pass, try sending the message again by clicking resend icon

or Resend.

exclamation point icon

This icon appears next to messages that were sent while an error was occurring with the server for sending/receiving messages. After letting some time pass, try sending the message again by clicking the chat with exclamation point icon

>

or Resend.

About Read receipts and Unread messages below:
About Read receipts:
When a friend sees a message you sent them on LINE, Read will appear to the left of that message. In group chats, numbers displayed next to Read (e.g. Read 2) indicate the number of people who have seen your message.

Because some devices display the Read notification when a message is received, seeing the notification does not necessarily mean that the person has viewed the chat message.

Also, the time that appears next to Read is the time you sent the message, not the time someone checked it.

Please use Read receipts as an approximate guide to whether or not your messages have been seen.

About Unread messages below:
"Unread messages below" appears in chats with one or more unread messages. It shows where your Read messages end and your Unread messages begin.

Marking all unread messages as read:
To mark all your unread messages as read at once, follow the steps below.

To mark all the messages in a certain chat as read:
1. From the main menu, click Chats

2. Right-click the chat where you want to mark all messages as read.
3. Click Mark all as read.

[Windows/Mac] To mark all chats as read:
1. From the main menu, click Chats

2. Click

to the right of the search bar > Mark all as read.

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You can check all of the content that has been shared in a chat at once. Just click options icon

at the top of the chat screen and select Photos & videos, Files, or Links.

From Photos & videos:
Click check mark

on the top right of the photo or video to share it with other chats or download it to your PC. You can also jump to the message in which a photo or video was sent by moving your cursor over the photo or video and clicking See in chat.

From Links:
Click a link to go to that website. You can also jump to the message in which a link was sent by moving your cursor over the link and clicking See in chat. If you want to copy a link, move your cursor over the link and click copy icon

.

From Files:
Click a file to save it to your PC. You can also jump to the message in which a file was sent by moving your cursor over the file and clicking See in chat.

Items such as photos, videos, files, and links shared in a chat can be sent to Keep Memo. For information about Keep Memo and how to send items to it, see the following Help article.

[Windows/Mac] About Keep Memo

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To use LINE chats more effectively, see the following sections.

Topics covered
- Searching messages/chats/friends/groups
- [Windows/Mac] Announcing sent/received chat messages, polls, or events to other members
- [Windows/Mac] Translating chats
- Managing your chat list
- Inserting line breaks/Changing the chat message Send key
- [Windows/Mac] Formatting chat messages
- [Windows/Mac] Keeping a chat displayed on top at all times

Searching messages/chats/friends/groups:
By using the search feature, you can easily find specific messages in a chat, as well as specific chats, messages, friends, or groups in your chat list. For more information, see the following sections.

Searching for specific messages in a chat

1. Open the chat and click search icon

at the top of the screen.
2. Enter what you want to search for in the text box.

You can also search through messages for a specific date by clicking calendar icon

to select a specific date.

Searching for specific chats/messages/friends/groups in the chat list

You can use keywords to search for specific chats/messages/friends/groups in the chat list. To do so, see the steps below.
Note: Groups that specific friends are in also appear in search results.

1. Click the search field at the top of the chat list.
2. Enter what you want to search for in the text box.
Note: To get the best search results, enter a keyword that's at least two characters long.

[Windows/Mac] Announcing sent/received chat messages, polls, or events to other members:
You can announce messages you've sent and received, polls you created, and events so they permanently appear at the top of a chat.

To do so:
1. Right-click the message, poll, or event you want to announce.
2. Click Announce.

[Windows/Mac] Translating chats:
1. Open a chat and right-click the message you want to translate.
2. Click Translate.
3. Select the original language from the drop-down box on the left, and the target language from the drop-down box on the right.
Note: If you selected Detect language, the original language will be determined automatically.
4. Click Translate.

Chat messages can be translated to and from the following languages:
Arabic, Chinese (Simplified and Traditional), English, German, Hindi, Indonesian, Japanese, Korean, Myanmar language, Persian, Portuguese, Russian, Spanish, Thai, and Vietnamese
Note: Depending on the original language, the number of translatable languages may differ.

Click Copy icon

at the bottom of each language screen to copy the content, or click

at the bottom of each language screen to share the content with other chats/save it to your Notes.

Managing your chat list:
You can manage your chat list by pinning specific chats to the top or sorting its order, making it easier to find the chats you need.

Pinning certain chats to the top of the chat list
You can pin your favorite chats so they always appear at the top of your chat list.

To pin/unpin a chat:
1. Click Chats

.
2. Right-click the chat you want to pin/unpin, and then click Pin chat/Unpin chat.
Note: You can also pin/unpin chats in each of your folders if you're organizing your chats with chat folders.

[Windows/Mac] Changing how chats are sorted
1. From the main menu, click Chats

.
2. Click

to the right of the search field > Unread messages or Time received.

Using chat folders
Chat folders allow you to organize your chats into All, Friends, Groups, Official Accounts, OpenChats, and AI. For more information about chat folders, see the following Help article.

About chat folders
Note: OpenChat is only available in Japan, Taiwan, and Thailand.

Inserting line breaks/Changing the chat message Send key:
The way to insert line breaks will vary depending on your Send key settings.

	To send messages	To insert line breaks
Windows/Mac/Chrome	Enter	Shift + Enter
Windows/Chrome	Alt + Enter	Enter
Mac	Command + Enter	Enter (Return)

To change the Send key for chat messages:
1. At the bottom of the main menu, click Settings icon

> Settings.
2. Click Chats.
3. Under Chats, select your preferred setting next to Send key.

[Windows/Mac] Formatting chat messages:
You can use text formatting when you enter your messages in a chat. See below for a list of the available formatting options and information on how to use them.
Note: Your messages will appear formatted after you send them in a chat.

Formatting	Method	Example
Bold	Enter a half-width or full-width space and a half-width asterisk (*) before and after a word or phrase.	Wanna have the birthday party tomorrow night ?
Italic	Enter a half-width or full-width space and a half-width underscore (_) before and after a word or phrase.	_Yeah!_ Let's meet at my place.
Strikethrough	Enter a half-width or full-width space and a half-width tilde (~) before and after a word or phrase.	How does ~3:00~ 5:00 sound for today's appointment?
Emphasizing text	Enter a half-width or full-width space and a half-width backtick (`) before and after a word.	Hello everyone. I'd like to schedule the meeting for `3 pm` . Does that time work for you?`
Emphasizing paragraphs	Enter a half-width or full-width space and three half-width backticks (```) before and after a sentence.	Hello everyone. ```I'd like to schedule the meeting for 3 pm. Does that time work for you?```

Useful info

You can also use text formatting by selecting the text you want to format and clicking the Bold icon

,

,

, or the Text block icon that appears at the top of the text.

[Windows/Mac] Keeping a chat displayed on top at all times:
1. From the main menu, click Chats

.
2. Double-click or right-click the chat you want displayed on the top > Open in separate window.
3. Click menu icon

at the top of the chat.
4. Click Keep window on top.

To stop having a chat be displayed on top, click menu icon

at the top of the chat > Keep window on top (in green text).

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To customize your chat wallpaper and display settings for URL previews, see the following sections.

[Windows/Mac] Setting chat wallpapers

To set a chat wallpaper:
1. Click menu icon

at the top of the chat > Background Settings.
2. Click either Color, Illustration, or Photos.
3. If you selected Color or Illustration: Click on a color or design of your choice.
If you selected Photos: Move the mouse cursor over plus icon

, and click Select file or Capture screen.
Note:
- If you selected Photos, you can choose how the photo is displayed and adjust its transparency.
- To exit the Background Settings screen, tap X icon

at the top right of the window.

Setting URL previews

To show or hide URL previews for links shared in chats:
1. At the bottom of the main menu, click Settings icon

> Settings.
2. Click Chats.
3. Check the box under URL previews.

Previews will appear for links shared in chats after this setting is turned on.
Note: In order to generate URL previews, links shared in chats are also sent to LINE's servers.

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Hiding a chat refers to the feature that temporarily removes a chat from the chat list. In contrast, deleting a chat not only temporarily removes it from the chat list but also deletes its previous chat history.

Useful info

After hiding or deleting a chat, it will automatically reappear when a new message is received.

Topics covered

- Differences between hiding and deleting chats

- How chats are affected on other devices

- Methods for hiding, unhiding, and deleting chats

Differences between hiding and deleting chats:
See the following chart for the differences between hiding and deleting a chat.

	Hiding a chat	Deleting a chat
Result of action	The chat will no longer be shown on your chat list.	The chat will no longer be shown on your chat list and its previous chat history will be completely deleted.
Notice/impact to other users	None	None
Unhiding the chat's history	You can check the chat's history by unhiding the chat.	It cannot be restored because it has been deleted.
When receiving new messages	All messages, including previously shared messages, will appear.	Only new messages will appear.

How chats are affected on other devices:
Hiding a chat
If you're using multiple devices (e.g. smartphone, iPad) with the same account, how a chat appears or behaves on other devices will vary depending on which device you hid it on.

Examples of a how a chat appears and behaves:
• If you hide a chat on your PC, it will not be hidden on your smartphone or iPad.

See the following chart for details.

Device a chat was hidden on
		Smartphone	iPad	PC
What happens to a chat on:	Smartphone	-	Hidden	Not hidden
	iPad	Hidden	Hidden	Not hidden
	PC	Not hidden	Not hidden	Hidden

Deleting a chat
If you're using multiple devices (e.g. smartphone, iPad) with the same account, deleting a chat will delete it on all of your devices.

Methods for hiding, unhiding, and deleting chats:
See the following sections for the steps to hide, unhide, and delete chats.

Hiding chats

1. From the main menu, click Chats

.
2. Right-click the chat you want to hide.
3. Click Hide > Hide.

Unhiding chats

1. Click

at the bottom of the main menu > Settings > Chats.
2. Under Hidden chats, click Unhide next to the chat you want to unhide.

Deleting chats

1. From the main menu, click Chats

.
2. Right-click the chat you want to delete.
3. Click Delete > Delete.
Note: You cannot delete the Keep Memo chat.

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To save or delete your chat history, follow the steps below.

Saving chat history

1. From the main menu, click Chats

.
2. Click or double click the chat you want to save.
3. Click options icon

at the top of the screen.
4. Click Save chat.
Note:
- Only the messages that currently appear in the chat will be saved.
- The chat history will be saved as a text (.txt) file.

While the contents of the chat are being saved,

will appear at the top of the chat screen, allowing you to check the progress of your download.

Deleting all of your chat history

1. Click

at the bottom of the main menu > Settings.
2. Click Chats.
3. Under Delete data, click Delete under Chat history.

Be advised

Deleted chat history cannot be restored.

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LINE

Help center

Search Help articles

Chat basics

Chat basics

Sending and sharing messages

Unsending/deleting messages

Reacting/replying to messages

Checking which chat messages were sent and which are read/unread

[Windows/Mac] Checking all of the photos, videos, files, and links shared in a chat

Getting more out of chats

Customizing chats (design, display settings)

Hiding/unhiding/deleting chats

Creating groups from multi-person chats

[Windows/Mac] Saving/deleting chat history

Starting 1-on-1 chats