Help center

Preventing unauthorized LINE logins (account theft)

There has been an increase in cases of unauthorized logins that were likely due to the use of easy-to-guess passwords. We strongly recommend changing the password you've set on LINE if it can be easily guessed or is also being used with another service.

If the email address registered to your LINE account is with a web-based email service like Gmail or Yahoo! Mail, changing the password registered to your email account will give you even more protection.

Note: For details about changing your password with other services, contact the relevant service provider.

See this Help article for information on creating a more secure password, or this Help article for the steps to check/change your password.

Note: Follow the steps in these Help articles on the smartphone version of LINE.

Do I have to agree to the Revisions to the LINE Corporation Privacy Policy?

The LINE Privacy Policy has been revised in accordance with the amended Japanese Act on the Protection of Personal Information, which is scheduled to go into effect in April 2022.

To continue using LINE in the future, you will need to agree to the Revisions to the LINE Corporation Privacy Policy.

A notice about these revisions will be displayed in the LINE app. Even if you choose not to agree, this notice will appear again after a certain amount of time. If you don't agree to the revised Privacy Policy, you'll see this notice every time you start LINE from March 28.

For details about what revisions were made, please see this page.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Using LINE on an iPad

You can use LINE on your iPad in the following ways.

• Use your LINE account on your regular device and your iPad

Enter the email address and password registered to your account, then tap Log in.

Note: To log in with a QR code, tap QR code login. For the steps to log in with a QR code, see this Help article.

• Create a new LINE account

Tap Create a new account or transfer an account from another device at the bottom of the screen.

To create a new LINE account with your phone number, see this Help article.

• Transfer your LINE account

Tap Create a new account or transfer an account from another device at the bottom of the screen. For more information, see the Help articles below.

Transferring your account with a phone number

Transferring your account with Facebook

Transferring your account with your Apple ID

Note: You can only use your Apple ID to transfer your account to another iOS device.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

An identity verification code appears when I log in to the iPad version of LINE

When logging in to LINE for the first time on your iPad, you will be asked to enter a verification code in the LINE app on your smartphone. This process will be required if you reinstall LINE on the same device.

To verify your identity, follow the steps below.
Note: Make sure you have the smartphone that you use with LINE on hand.

1. Log in to LINE on the iPad with your email address and password, or log in with QR code.

2. Check the verification code that appears.

3. Start the LINE app on your smartphone and enter the verification code shown on your iPad.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

Received notification but no message arrives

It may sometimes take a while for the actual message to be received (displayed) after the notification is received. If you are still having problems, please try the following steps.

1. Go back to the list of chats, then open the chat you are having problems with again.
2. Restart your device.
3. Update your LINE app from the URL below.
http://line.me/update

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

App does not start or crashes

If LINE is unable to start or closes suddenly (crashes), please try the following.

1. Update the app.
Issues may occur on older versions of the app. Please update to the latest version.
http://line.me/update

2. Restart your device.
Some issues are resolved by restarting your device. Steps may differ for each device. Please see your user manual for details.

3. Update your OS.
Issues may occur on older OSes. Please check if your OS has been updated to the latest version using the steps below.

iOS: Go to your device’s Settings > General > Software Update.

4. Check your network connection.
Please check if your device is properly connected to the network using your browser.

5. Delete unnecessary apps and data from your device.
The device may not function properly if there is not enough storage space left. Please delete any unnecessary apps or data.

Was this page helpful?

Thank you for your feedback.

Let us know if we can make it better.

Sorry about that. What went wrong?

The information was hard to follow.
The information wasn't accurate.
I needed a more detailed explanation.
The article was too long.
Other

LINE
TWITTER
FACEBOOK
LINK

LINE

Help center

Search Help articles

FAQs

Preventing unauthorized LINE logins (account theft)

Do I have to agree to the Revisions to the LINE Corporation Privacy Policy?

Using LINE on an iPad

An identity verification code appears when I log in to the iPad version of LINE

Received notification but no message arrives

App does not start or crashes

Category

Issues

Using LINE

Checking your registered information

Friends/Groups

Chats/Calls/Notifications

Purchasing/using stickers and emoji

LINE VOOM

Get more out of LINE

Safety/Security

About Business Alliances