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Topics covered

- Default folders

- Enabling/disabling chat folders

- [Windows/Mac] Adding and organizing chat folders

Default folders
These folders automatically categorize your chats into one of the folders listed below.
Note: A folder may not appear if you don't have any chats to go in it.

• All: Shows all of your chats
• Friends: Shows 1-on-1 chats with your friends
• Groups: Shows your group chats
• OpenChats: Shows all of your OpenChats
Note: OpenChat is only available in Japan, Taiwan, and Thailand.
• AI: Shows your chats with AI services (Windows/Mac only)
• Official accounts: Shows official account chats

Enabling/disabling chat folders
1. Click at the bottom of the main menu > Settings.
2. Click Chats.
3. Under Chat folder, uncheck the box next to Enable chat folders to turn the feature OFF, or check it to turn the feature ON.

[Windows/Mac] Adding and organizing chat folders
In addition to the default folders, you can create your own folders and organize your chats for any purpose (e.g. based on family, work, friends). To add and organize chat folders, see the following sections.

Creating new folders

To create a new folder:
1. To the right of your available chat folders, click the edit icon.
2. Click .
3. Enter a folder name, select the chats you want to add to the chat folder, and click Add.
4. Click .

Note: You can create up to 10 new chat folders.

Renaming folders

Note: Default folders (e.g. All, Friends, Groups, AI, Official accounts, OpenChats) cannot be renamed.

To rename a folder:
1. Right-click the tab of the chat folder you want to rename.
2. Click Change folder name.
3. Enter a new folder name.

Reordering folders

1. To the right of your available chat folders, click the edit icon.
2. Click and hold a folder, then drag and drop it to your preferred location.

Adding chats to folders

Note:
- Chats cannot be manually added to default folders (e.g. All, Friends, Groups, AI, Official accounts, OpenChats).
- OpenChat is only available in Japan, Taiwan, and Thailand.

To add chats to a folder:
1. Right-click the tab of the chat folder that you want to add a chat to.
2. Click Add chat.
3. Select the chat you want to add to the chat folder and click Add.

Note: You can add up to 100 chats to a chat folder.

Moving chats from default folders to folders you created

To move a chat to another chat folder, use one of the following methods.
• Select the chat you want to move, then drag and drop it in your preferred chat folder.
• Right-click the chat that you want to move, click Move to, select your preferred chat folder.
Note:
- Chats cannot be moved between default folders (e.g. All, Friends, Groups, AI, Official accounts, OpenChats).
- OpenChat is only available in Japan, Taiwan, and Thailand.

Moving chats from folders you created to default folders

1. Right-click the tab of the chat folder that has the chat you want to move.
2. Click Remove chat.
3. Select the chat you want to move and click Remove.

Deleting folders

Note:
- Default folders (e.g. All, Friends, Groups, AI, Official accounts, OpenChats) can't be deleted.
- OpenChat is only available in Japan, Taiwan, and Thailand.

To delete a chat folder:
1. Right-click the chat folder you want to delete.
2. Click Delete folder > Delete.

Note: Any chats that are in a chat folder when it's deleted will automatically be moved to your default folders.