Hiding/deleting chats

Hiding a chat refers to the feature that temporarily removes a chat from the chat list. In contrast, deleting a chat not only temporarily removes it from the chat list but also deletes its previous chat history.
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After hiding or deleting a chat, it will automatically reappear when a new message is received.

Topics covered

Differences between hiding and deleting chats

How chats are affected on other devices

Methods for hiding, unhiding, and deleting chats



Differences between hiding and deleting chats:
See the following chart for the differences between hiding and deleting a chat.


Hiding a chat Deleting a chat
Result of action The chat will no longer be shown on your chat list. The chat will no longer be shown on your chat list and its previous chat history will be completely deleted.
Notice/impact to other users None None
Unhiding the chat's history You can check the chat's history by unhiding the chat. It cannot be restored because it has been deleted.
When receiving new messages All messages, including previously shared messages, will appear. Only new messages will appear.


How chats are affected on other devices:
Hiding a chat
If you're using multiple devices (e.g. smartphone, iPad) with the same account, how a chat appears or behaves on other devices will vary depending on which device you hid it on.

Examples of a how a chat appears and behaves:
• If you hide a chat on your PC, it will not be hidden on your smartphone or iPad.

See the following chart for details.

Device a chat was hidden on
Smartphone iPad PC
What happens to a chat on: Smartphone - Hidden Not hidden
iPad Hidden Hidden Not hidden
PC Not hidden Not hidden Hidden

Deleting a chat
If you're using multiple devices (e.g. smartphone, iPad) with the same account, deleting a chat will delete it on all of your devices.


Methods for hiding, unhiding, and deleting chats:
See the following sections for the steps to hide, unhide, and delete chats.

Hiding chats 1. From the main menu, click Chats.
2. Right-click the chat you want to hide.
3. Click Hide > Hide.

Unhiding chats 1. Click menu icon at the bottom of the main menu > Settings > Chats.
2. Under Hidden chats, click Unhide next to the chat you want to unhide.

Deleting chats 1. From the main menu, click Chats.
2. Right-click the chat you want to delete.
3. Click Delete > Delete.
Note: You cannot delete the Keep Memo chat.

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