LINE

Adding and Withdrawing Money

Adding money toggle
You can add money to your LINE Pay balance in the following ways:


Money can't be added to your LINE Pay balance using a credit card. After registering your credit card information, it can only be used for making payments.

If you're using a LINE Pay card, you can add money directly in the following ways:

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Adding money from a bank account toggle
In order to add money to your LINE Pay account, you need to apply and register each bank account for the linked bank account service.

To add money from a bank account, please refer to the steps below.
Note: If you have not set a LINE Pay passcode, you must set one after agreeing to the Terms of Use.

1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select the bank account you want to use.
3. Enter an amount and tap Add Money.
4. Enter your LINE Pay passcode.

If you do not have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications (the bell icon at the top left of the LINE Pay main menu).

Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank. In this case, a screen will appear for you to upload a photo of one of the following forms of ID:

- Driver's license
- Health insurance card
- Basic resident registration card (with a photo)
- Residence card
- Special permanent resident certificate

It may take up to a week for the verification of your identity to be approved. Please understand that you will not be able to add money from that bank until you are approved.

Related Help article:

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About the linked bank account service toggle
The linked bank account service lets you register your bank account to LINE Pay and add money from it to your LINE Cash or Money account.

See this Help article for a list of banks that can be registered to add money to LINE Pay.

Please also see the following list for information about processing times for linking a bank account.
Note: Linking accounts from banks other than the ones listed below will be completed in real-time.

1 business day:
- Toho Bank (東邦銀行)
- Yamanashi Chuo Bank (山梨中央銀行)

2 to 3 business days:
- Akita Bank (秋田銀行)
- Aomori Bank (青森銀行)
- Ashikaga Bank (足利銀行)
- Bank of Iwate (岩手銀行)
- Chiba Kogyo Bank (千葉興業銀行)
- Daishi Bank (第四銀行)
- Fukui Bank (福井銀行)
- Higo Bank (肥後銀行)
- Hokuetsu Bank (北越銀行)
- Hokuto Bank (北都銀行)
- Iyo Bank (伊予銀行)
- Keiyo Bank (京葉銀行)
- North Pacific Bank (北洋銀行)
- Shiga Bank (滋賀銀行)
- Shikoku Bank (四国銀行)
- Shimizu Bank (清水銀行)
- Shizuoka Bank (静岡銀行)
- Shonai Bank (荘内銀行)
- Tohoku Bank (東北銀行)
- Tottori Bank (鳥取銀行)

Linking a bank account will also complete the identity verification process at the same time, automatically converting your LINE Cash account to a LINE Money account, which will give you access to a wide range of features.
Note: Identity verification was not required for users that linked a Japan Post bank account before 12 pm on September 27, 2017. Only users that link Japan Post bank accounts after 6 pm on September 27 need to verify their identities.

Related Help articles:

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Banks that can be registered to add money to LINE Pay toggle
You can check the banking institutions that can currently be linked to add money to a LINE Pay account here. (This link can only be viewed from a smartphone.) More banks are being added at this time.

Important: Users that linked a Japan Post bank account before 12 pm on September 27, 2017 will not have their identities verified. Only users that linked their Japan Post bank accounts after 6 pm on September 27 will have their identities verified.

If you don't have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications (the bell icon at the top left of the LINE Pay main menu).

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When I try to link a bank account, I see a message that says my information doesn't match toggle
This message appears if the information you entered differs from the user information you registered when you verified your identity on LINE Pay. Please check the information you entered to ensure there are no mistakes.

If your address or other information has changed since you last verified your identity, please contact us via the Inquiry Form.

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Can I add multiple bank accounts? toggle
Yes, you can add multiple bank accounts; however, you will have to follow the procedures for linking a bank account for each one you add.

For details about linking a bank account, please see this Help article.

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Adding money from a Seven Bank ATM toggle
You can add money to your LINE Pay balance from a Seven Bank ATM.

Note:
- You can add money in increments of JPY 1,000 in cash only. The minimum you can add each time is JPY 1,000.
- There are different limits set for LINE Money and Cash accounts. Please see this page for more information.

To add money:
1. Use any of the following steps to go to the QR code reader screen:
- Tap "+" from the LINE Pay main menu.
- Tap Add Money > SevenBank ATM > Next.
- Tap SevenBank ATM > Add Money.
2. From the Seven Bank ATM, select スマートフォン出金⋅入金 (smartphone withdraw/deposit) > the 入金 (deposit) option.
3. Scan the QR code that appears on the ATM to be shown a company number.
4. Enter the company number on the Seven Bank ATM.
5. Put the cash into the ATM.

Once you've finished adding money, the amount will show up in your LINE Pay balance in real time.
Important: After a transaction has been completed, it cannot be canceled.

You can also add money using your LINE Pay card. For more information, please see this link.

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Adding money from FamiPorts toggle
You can add up to JPY 299,000 to your LINE Pay balance at a time in increments of JPY 1,000 at any FamilyMart convenience store from a FamiPort terminal.

To add money: 
1. Tap Add Money in the LINE Pay main menu.
2. Select FamiPort, enter your name and the amount you want to add, then tap Add Money.
3. Once a Registration No. and Reservation No. are generated, tap OK.
Note:
- You must add the money within 30 minutes.
- If you have not configured a LINE Pay passcode, you must do so after entering your name and the amount.
4. After submitting a request to add money, you'll receive a notification on LINE from the LINE ウォレット (LINE Wallet) official account with your reservation and registration numbers.
5. Print out a payment slip from a FamiPort terminal at a FamilyMart.
Note: For information on how to use FamiPorts, please see here. (This link is only available in Japanese.)
6. Show the payment slip at the register and pay.

Please note that you cannot use a LINE prepaid card to add money to your LINE Pay account.

JPY 1 will be covered by LINE Pay if you add one of the amounts below, so the amount you pay will be JPY 1 less than the amount you choose to add.(For example, if you add JPY 2,000, you'll be asked to pay JPY 1,999.)

Amounts:
JPY 2,000
JPY 5,000
JPY 10,000
JPY 30,000
JPY 100,000

It may take some time for the added amount to appear in your LINE Pay balance.

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Limits for adding, withdrawing, and spending money toggle
See below for the limits set for using LINE Cash and LINE Money accounts.
Note:
- Every time you withdraw money from your LINE Money account balance, you will be charged a fee of JPY 216.
- Due to a change in Japan's consumption tax rate, this fee will increase to JPY 220 from October 1, 2019.

Tap or click to enlarge the image.

Related Help article:

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Withdrawing your LINE Pay balance toggle
You can withdraw your LINE Pay balance after verifying your identity and converting to a LINE Money account.
Note:
- Your LINE Pay Bonus included in your LINE Pay balance cannot be withdrawn.
- Your balance can only be withdrawn to a bank account registered with the same name as your LINE Pay account.

When registering your bank account, enter the account holder name in Katakana.
Note: You can link an account from any financial institution in Japan.

For information about verifying your identity on LINE Pay, see this Help article.

To withdraw your LINE Pay balance, follow the steps below.
Note: For withdrawing money from a Seven Bank ATM, please see this Help article.

1. From the LINE Pay main menu, tap Settings > Withdrawals.
2. Tap the account you want to send money to, or tap Add Bank Account to register a new account.
3. Enter the amount you want to withdraw and tap Withdraw Money.
4. Enter your LINE Pay passcode.

You may not be able to withdraw from LINE Pay if it's after the bank's business hours or if their systems are undergoing maintenance.

Also, it may take some time for the amount withdrawn from your LINE Pay balance to appear in your bank account. If the deposit does not appear in your bank account within 24 hours of withdrawing it, please contact LINE Pay Customer Care from this Inquiry Form.

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Checking your history of added money, withdrawals, and payments toggle
You can confirm various LINE Pay transaction details/histories from the main menu on LINE Pay. Details can also be confirmed in the message sent from the LINE Pay official account when you make a transaction.

In addition, you can configure bank accounts for adding money/making withdrawals, manage credit cards, and use a variety of other features from Settings in LINE Pay.

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What can I do at Seven Bank ATMs? toggle
You can use your smartphone (QR code) or LINE Pay card at Seven Bank ATMs to add money to your LINE Pay balance and withdraw money.

For more information, see the following Help articles:

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Withdrawing money from a Seven Bank ATM toggle
If you have a LINE Money account, you can use your LINE Pay account to withdraw money.

You will not be able to use this feature if you have a LINE Cash account. By converting your account to a LINE Money account, you can make withdrawals and have access to many other features. Please see this Help article for details.

To withdraw money from a Seven Bank ATM, follow the steps below:

1. Use either of the following steps to go to the QR code reader screen:
- From the LINE Pay main menu, tap Settings > Withdrawals > Seven Bank ATM.
- Tap SevenBank ATM > Withdraw Money.
2. From the Seven Bank ATM, select スマートフォン出金⋅入金 (smartphone withdraw/deposit).
3. Scan the QR code on the Seven Bank ATM screen, then enter your LINE Pay passcode.
Note: The company number and a one-time password (OTP) will appear on your smartphone screen.
4. Enter the company number and OTP on the Seven Bank ATM.
5. Enter an amount between JPY 1,000 and JPY 10,000 to withdraw.

You can also withdraw money using your LINE Pay card. For more information, please see here.

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What should I do if I can’t register my bank account? toggle
You can only register one bank account to add or withdraw money with one LINE Pay account.
Note: The same bank account cannot be registered to multiple LINE Pay accounts.

If you are still unable to register a bank account even after confirming the above, please contact us here.
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank. For details, please see this Help article.

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What is Auto Deposit? toggle
Auto Deposit lets you automatically add money to your account once it dips below a set balance.

Please refer to the following steps to turn the Auto Deposit feature on:
1. From LINE Pay, tap Add Money > Auto Deposit.
2. Turn ON Auto Deposit.

Note: If you are using Japan Post Bank, you can use the Auto Deposit feature by using a LINE Money account. 

For more information, please see the Help article below:

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I want to delete my registered bank account toggle
Please follow the steps below.

1. In LINE Pay, tap Settings > Bank Accounts or Withdrawals. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdrawals you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap OK. For iOS users, swipe right on the bank account name and tap Delete.

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Where can I check my balance? toggle
Your balance will appear at the top of the screen from the Wallet tab on LINE.

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I can't add money from my bank account toggle
If you’re having issues adding money from your bank account, it may be because:

• You tried during a time when money cannot be added.
• The registration process for your bank account had not yet been completed. (With some banks, it can take several business days until you can add money after registering an account.)
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank. In this case, you will not be able to add money until the documents have been approved. For details please see this Help article.
• You tried to add more than the limit for 1 day. (You can add up to JPY 100,000 from a bank account within a 24-hour period.)
• Your bank cannot be used with LINE Pay.

For a list of banks that can be linked with LINE Pay, see here.

There may also be a time lag of several minutes until your money is added. After adding money, make sure you're using a strong internet connection and check to see if the money was transferred after waiting a short time.

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Adding money using QR Code/Barcode toggle
You can add money to your LINE Pay balance by scanning a QR Code/Barcode at AINZ & TULPE, LIPS and HIPS, or other AINZ stores.
Note: You can add a minimum of JPY 1 and a maximum of JPY 49,000 in cash only.

To add money:
1. From the LINE Pay menu, tap "+" > QR Code/Barcode.
Note: You may have to enter your passcode to proceed.
2. Show the generated code to the store clerk.
3. Pay the amount you want to add in cash.
4. Collect your receipt.

Once you've finished adding money, the amount will show up in your LINE Pay balance in real time.
Important: Once this transaction has been completed, it cannot be canceled.

You can also add money using your LINE Pay card. For more information, see here.

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