LINE

Topics covered

- Requirements for using biometric logins

- Preparations for logging in with biometrics

- Steps for logging in with biometrics

- Disabling (turning off) logins with biometrics

Requirements for using biometric logins:
To use biometric logins, the smartphone with biometrics registered to it needs to meet our system requirements.

To log in with biometrics, you need:
• LINE version 11.15.0 or later.
• An iPad or a Windows or Mac device (to use with logins on LINE for iPad or LINE for PC).

Preparations for logging in with biometrics:
To be able to log in to your LINE account on an iPad or PC using biometrics, you need to configure the following settings on your device beforehand.

On iOS:

1. Register Face ID or Touch ID on your iPhone.
2. From your device's Settings, tap LINE and turn ON Face ID or Touch ID.

On Android:

1. Register your biometric information to your smartphone.
2. Allow biometrics to be used for logins in the LINE app.
Note: For details, check your phone manufacturer's website.

After configuring your device's settings, open the LINE app, then:
1. Tap the Home tab > Settings > Account.
2. On iOS: Tap Face ID/Touch ID > Enable.
On Android: Tap Link next to Device unlock method > Enable.

You'll know setup is complete when you see Unlink next to Face ID/Touch ID or Device unlock method.

Steps for logging in with biometrics:
Important: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

When logging in to LINE with biometrics for the first time:
1. Open LINE for iPad or LINE for PC.
2. On LINE for iPad: Enter your phone number and select Log in with smartphone.
On LINE for PC: Select Log in with my smartphone and enter the phone number registered to your LINE account.
3. Select Show verification code.
4. Open the smartphone version of LINE.
5. Select the Home tab > Settings > Account > Pair a new device.
6. Enter the verification code that appears on LINE for iPad or LINE for PC into your smartphone.
7. Authenticate the login with biometrics on your smartphone when prompted to do so.

When logging in after the first time:
1. Open LINE for iPad or LINE for PC.
2. On LINE for iPad: Enter your phone number and select Log in with smartphone.
On LINE for PC: Select Log in with my smartphone and enter the phone number registered to your LINE account.
3. Open the smartphone version of LINE.
4. Authenticate the login with biometrics on your smartphone when prompted to do so.

“Login successful!” will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.

Disabling (turning off) logins with biometrics:
1. Tap the Home tab > Settings > Account.
2. On iOS: Tap Face ID/Touch ID > Disable.
On Android: Tap Unlink next to Device unlock method > Disable.

When you disable biometrics for logging in to LINE, you'll be logged out of your account on iPad and PC. To use your account on an iPad or PC again, log in with your email address and password or with a QR code. To log in to your LINE account using an email address and password, tap Home > Settings > Account > and turn ON Log in with password.

If you don't remember logging in, follow the steps below to turn the Allow login setting OFF.

1. Tap the Home tab > Settings > Account.

2. Turn Allow login OFF.