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Issues
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LINE usage environment/Settings
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Transferring/creating a LINE account
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LINE account/Profile
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Paid items (e.g. stickers, emoji, Coins)
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Friends/Groups
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Chats/Calls
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Notifications
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OpenChat
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Get more out of LINE
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Security/Privacy
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About Business Alliances
Account transfer methods
You need to transfer your LINE account in order to continue using LINE with the same one when you change your smartphone or restore it to its factory settings.
If you do not transfer your LINE account, all data including your friends, groups, chat history, and purchase history will be lost.
You will need to transfer your LINE account if:
• You purchased a new smartphone.
• You restored your smartphone to factory settings or changed it because the previous one was lost or broken.
• You reinstalled LINE.
Please see the information below that matches your current situation.
Preparing to transfer your LINE account
Making preparations beforehand ensures that the account transfer process goes smoothly and allows you to restore the chat history you had before transferring your account.
If you can't use your LINE account on your old device, you will not be able to prepare to transfer it. In any case, we recommend preparing regularly for unexpected situations such as loss, damage, changing smartphone models, or restoring your device to factory settings.
Follow the flowchart below, then refer to the corresponding number in the table beneath it for further details.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Be advised
Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
My friends or groups disappeared
My stickers, themes, or Coins disappeared
If you do not transfer your LINE account, all data including your friends, groups, chat history, and purchase history will be lost.
You will need to transfer your LINE account if:
• You purchased a new smartphone.
• You restored your smartphone to factory settings or changed it because the previous one was lost or broken.
• You reinstalled LINE.
Please see the information below that matches your current situation.
I want to know more about preparations for transferring LINE accounts
If you can still use your LINE account on your old device, you can prepare to transfer it. See the following Help article for details.Preparing to transfer your LINE account
Making preparations beforehand ensures that the account transfer process goes smoothly and allows you to restore the chat history you had before transferring your account.
If you can't use your LINE account on your old device, you will not be able to prepare to transfer it. In any case, we recommend preparing regularly for unexpected situations such as loss, damage, changing smartphone models, or restoring your device to factory settings.
I want to know more about the methods for transferring LINE accounts
The method for transferring your LINE account will differ depending on whether you can currently use the account on your smartphone.Follow the flowchart below, then refer to the corresponding number in the table beneath it for further details.
Be advised
No. |
Details |
 |
If you have your previous and new device and you can use LINE (e.g. send chat messages) on your previous device, you can transfer your LINE account with an easy transfer QR code. See Transferring your account with an easy transfer QR code and transfer your LINE account. |
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If you are transferring your LINE account using the same phone number as the one you registered previously, but you cannot use LINE (e.g. send chat messages) on your previous device or you no longer have your previous device, see Transferring your LINE account with a phone number. |
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If you are transferring your LINE account with a different phone number or an Apple ID/Google account, see the Help article below for your transfer method. Transferring your LINE account with a different phone number Transferring your LINE account with your Apple ID/Google account |
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We're sorry to say that in your situation, there is no way to transfer your LINE account. In this case, please create a new LINE account.
Be advised |
I'm having issues when transferring my LINE account
Follow the flowchart below, then refer to the corresponding number in the table beneath it for further details.
Be advisedNo. |
Details |
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If you're having issues transferring your LINE account with an easy transfer QR code, see I'm having issues with easy transfer QR codes. |
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If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account.
Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS. 
Useful info |
|
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An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. First, try logging in with another Apple ID/Google account. If you're unable to log in with the information of another account, try logging in with your phone number. If you're unable to log in with a phone number or an Apple ID/Google account, you won't be able to transfer your LINE account. In this case, please sign up for a new LINE account.
Be advised |
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If you see an error message while transferring your LINE account, see I get an error when signing up/transferring my account. |
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If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. For more details, see I verified my phone number, but I see someone else's name. |
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If you're having issues on the "Enter verification code" screen, please see I'm not receiving the verification code text message with the phone number I entered. |
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If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation.
|
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If you have an email address registered to LINE that you can receive emails with, see I'm not receiving the password reset or email address registration completion email. |
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If you've linked an Apple ID or Google account to LINE, tap either Continue with Apple or Continue with Google on the account transfer method selection screen to begin transferring your LINE account. Transferring your LINE account with your Apple ID/Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3. |
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The information below applies in the following conditions. • You're no longer able to use (receive emails with) the email address you registered to LINE. • You didn't link an Apple ID or Google account to your LINE account. If you still can't verify your account after trying the password you think was registered to it, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information. |
I'm having issues after transferring my LINE account
My chat history didn't get transferredMy friends or groups disappeared
My stickers, themes, or Coins disappeared
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You can use this feature on your main device (primarily a smartphone).
You can transfer your LINE account to a new device in a snap using an easy transfer QR code.
Useful info
To transfer your account with an easy transfer QR code, you need to:
• Have your previous and new device on hand.
• Have both devices connected to the internet.
• Be able to use LINE (e.g. send chat messages) on your previous device.
• Have LINE installed on your new device.
Restoring your chat history
If you're transferring your account to a device with the same OS as before (Android to Android/iPhone to iPhone), your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.
To transfer more than the last 14 days of chat history, back it up beforehand.
If you're transferring your account to a device with a different OS (Android to iPhone/iPhone to Android), only your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.
To transfer your account with an easy transfer QR code:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with QR code > Scan QR code.
Note: If you're asked to allow photo or video access, you need to do so to proceed.
3. Open LINE on your old device and tap Settings > Easy transfer QR code under Backup and transfer.
4. Scan the QR code on your previous device with your new device.
5. On the "Did you just scan this QR code?" pop-up, put a check next to "Yes, I scanned the QR code myself" and tap Continue.
Note: You may need to verify your identity on your previous device if you had a passcode or unlock method set.
6. On your new device, tap Log in on the Log in as [your profile name] screen.
7. If you backed up your chat history and your new device is using the same OS as before, choose whether or not to restore your chat history.
Note: If your new device is running a different OS than your old one, tap Skip for now.
8. Make sure you're logged in to LINE on your new device. (Once your data has finished syncing, you will automatically be logged out of LINE on your old device.)
9. For users in Hong Kong, Japan, Korea, Taiwan, and Thailand, if you changed your phone number when transferring your account, refer to Changing your phone number and update your registered phone number with the new one.
Useful info
If an error occurs with an easy transfer QR code, see I'm having issues with easy transfer QR codes.
You can transfer your LINE account to a new device in a snap using an easy transfer QR code.
Useful info• Have your previous and new device on hand.
• Have both devices connected to the internet.
• Be able to use LINE (e.g. send chat messages) on your previous device.
• Have LINE installed on your new device.
If you're transferring your account to a device with the same OS as before (Android to Android/iPhone to iPhone), your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.
To transfer more than the last 14 days of chat history, back it up beforehand.
If you're transferring your account to a device with a different OS (Android to iPhone/iPhone to Android), only your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.
To transfer your account with an easy transfer QR code:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with QR code > Scan QR code.
Note: If you're asked to allow photo or video access, you need to do so to proceed.
3. Open LINE on your old device and tap Settings > Easy transfer QR code under Backup and transfer.
4. Scan the QR code on your previous device with your new device.
5. On the "Did you just scan this QR code?" pop-up, put a check next to "Yes, I scanned the QR code myself" and tap Continue.
Note: You may need to verify your identity on your previous device if you had a passcode or unlock method set.
6. On your new device, tap Log in on the Log in as [your profile name] screen.
7. If you backed up your chat history and your new device is using the same OS as before, choose whether or not to restore your chat history.
Note: If your new device is running a different OS than your old one, tap Skip for now.
8. Make sure you're logged in to LINE on your new device. (Once your data has finished syncing, you will automatically be logged out of LINE on your old device.)
9. For users in Hong Kong, Japan, Korea, Taiwan, and Thailand, if you changed your phone number when transferring your account, refer to Changing your phone number and update your registered phone number with the new one.
Useful infoWas this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can use this feature on your main device (primarily a smartphone).
Important: This option is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Useful info
If an issue occurs when transferring your LINE account with a phone number, see Information on transferring LINE accounts and resolving transfer issues.
If you're transferring your LINE account with a different phone number, see Transferring your LINE account with a different phone number.
To transfer your LINE account using a phone number, make preparations to transfer it, then follow the steps below.
To transfer your LINE account with a phone number:
1. Open LINE and tap Log in.
2. Tap Log in with another method > Log in with phone number > Continue.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.
Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
6. Enter your password and tap.
Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
7. On the ”Did you back up your chat history?” screen, tap Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
8. For Android users, choose your preferred account from Select your Google account, then tap OK.
9. Tap Restore chat history.
10. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your old device.
- See About the backup PIN to set one up.
11. On the "Your chat history is being restored" screen, tap Continue.
12. Choose whether to add friends from your device's contacts, then tap.
13. For users in Japan, choose whether to verify your age.
Note: The age verification screen will appear if you have not verified your age.
14. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
Important: This option is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Useful infoIf you're transferring your LINE account with a different phone number, see Transferring your LINE account with a different phone number.
To transfer your LINE account with a phone number:
1. Open LINE and tap Log in.
2. Tap Log in with another method > Log in with phone number > Continue.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
6. Enter your password and tap
.Note: If you forgot your password, see [When transferring your LINE account] If you forgot your password.
7. On the ”Did you back up your chat history?” screen, tap Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
8. For Android users, choose your preferred account from Select your Google account, then tap OK.
9. Tap Restore chat history.
10. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your old device.
- See About the backup PIN to set one up.
11. On the "Your chat history is being restored" screen, tap Continue.
12. Choose whether to add friends from your device's contacts, then tap
.13. For users in Japan, choose whether to verify your age.
Note: The age verification screen will appear if you have not verified your age.
14. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
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- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
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You can use this feature on your main device (primarily a smartphone).
To transfer your LINE account with your Apple ID or Google account, see the steps below.
Useful info
If you can still use your previous LINE account, please make the necessary preparations when transferring your account.
Note: Depending on your situation, what you actually see on your smartphone may vary from the contents of this page..
1. Open LINE on your new device and tap Log in.
2. Tap Log in with another method and choose one of the following options, then follow the on-screen instructions and log in.
- Continue with Apple > Continue with Apple
- Continue with Google > Continue with Google
Note: For users in Thailand, check the box to confirm that you're 11 years of age or older.
See The “How to finish transferring your account” screen appeared if it applies to your situation.
3. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.
4. On the "Did you back up your chat history?" screen, tap Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
5. For Android users, choose your preferred account from Select your Google account, then tap OK.
6. Tap Restore chat history.
7. Enter your backup PIN.
8. On the "Your chat history is being restored" screen, tap Continue.
9. Confirm the "Regarding Usage of Your Information" consent screen.
To transfer your LINE account with your Apple ID or Google account, see the steps below.
Useful info1. Open LINE on your new device and tap Log in.
2. Tap Log in with another method and choose one of the following options, then follow the on-screen instructions and log in.
- Continue with Apple > Continue with Apple
- Continue with Google > Continue with Google
Note: For users in Thailand, check the box to confirm that you're 11 years of age or older.
See The “How to finish transferring your account” screen appeared if it applies to your situation.
3. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.
4. On the "Did you back up your chat history?" screen, tap Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
5. For Android users, choose your preferred account from Select your Google account, then tap OK.
6. Tap Restore chat history.
7. Enter your backup PIN.
8. On the "Your chat history is being restored" screen, tap Continue.
9. Confirm the "Regarding Usage of Your Information" consent screen.
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The method for transferring a LINE account with a different phone number differs depending on the country you live in. Please select the steps for where you currently live.
Users that live in Hong Kong, Japan, Korea, Taiwan, or Thailand
To transfer your LINE account with a different phone number, make preparations to transfer it, then follow the steps below.To transfer your LINE account with a different phone number:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with another method > Log in with phone number > Continue.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.Note:
- For users in Thailand, you can only proceed to the next screen if you're at least 11 years old.
- For users in Korea, you can only proceed to the next screen if you're at least 14 years old and you've agreed to the Terms and Conditions of Use and Privacy Policy.
- For users in European Economic Area (EEA) member countries, you can only proceed to the next screen if you're at least 16 years old and you've agreed to the Privacy Policy.
4. Enter the verification code you received via text message.
Note:
- On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
- If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me > Next.
5. On the "Do you already have an account?" screen, tap Yes, transfer my account.
6. Select a login method.
7. Enter the phone number or email address registered to your account, then tap
.8. Enter your password and tap
.Note: If you forgot your password, see Registering/changing/checking your password.
9. Continue verification on the "How to finish transferring your account" screen.
Note: See The "How to finish transferring your account" screen appeared for details.
10. Confirm the LINE account that is displayed and tap Log in.
11. On the ”Did you back up your chat history?” screen, tap Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device. If you want to restore your chat history, be sure to back them up on your old device before transferring your account.
12. Tap Restore chat history.
13. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your previous device.
- See Setting a PIN code to set one up.
14. On the "Your chat history is being restored" screen, tap Continue.
15. Choose whether to add friends from your device's contacts, then tap
.16. For users in Japan, choose whether to verify your age.
Note: If you've already verified your age, this screen will not appear.
17. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, the screens from steps 9 and 17 will not appear.
See also:
I verified my phone number, but I see someone else's name
Users that live in other countries
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0.You cannot transfer your LINE account with a different phone number than the one registered to your LINE account.
If you're using a different phone number on a new device, you can change your phone number on your previous device, then transfer your LINE account with your phone number or refer to the steps in the following Help article to transfer your account.
Transferring your LINE account with your Apple ID/Google account
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If you can't receive text messages or phone calls (e.g. because you're using a data-only plan or a SIM card provided by a carrier other than LINE Mobile, or you don't have a contracted phone number), you can transfer your LINE account using one of the methods below.
Transfer your account with an easy transfer QR code
To use an easy transfer QR code, you need to be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.
Using this method will transfer the last 14 days of your chat history, even if you don't back up your chats in advance.
Note:
- To transfer more than the last 14 days of your chat history, you need to back up your chat history in advance and transfer your account to a device with the same OS as before (Android to Android/iPhone to iPhone).
- If you can no longer use your old device, there will be no way to transfer your chat history to a device with a different OS.
For more information, see the following Help article.
Transferring your account with an easy transfer QR code
Transfer your LINE account with your Apple ID or Google account
You can transfer your account with your Apple ID or Google account by following the steps below.
1. On your old device, link your Apple ID or Google account.
2. Turn the Skip 2-step authentication setting ON.
3. Back up and transfer your chat history.
4. Open LINE on your new device and transfer your account with your Apple ID or Google account.
Transfer your account with an easy transfer QR code
To use an easy transfer QR code, you need to be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.
Using this method will transfer the last 14 days of your chat history, even if you don't back up your chats in advance.
Note:
- To transfer more than the last 14 days of your chat history, you need to back up your chat history in advance and transfer your account to a device with the same OS as before (Android to Android/iPhone to iPhone).
- If you can no longer use your old device, there will be no way to transfer your chat history to a device with a different OS.
For more information, see the following Help article.
Transferring your account with an easy transfer QR code
Transfer your LINE account with your Apple ID or Google account
You can transfer your account with your Apple ID or Google account by following the steps below.
1. On your old device, link your Apple ID or Google account.
2. Turn the Skip 2-step authentication setting ON.
3. Back up and transfer your chat history.
4. Open LINE on your new device and transfer your account with your Apple ID or Google account.
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You still need to transfer your LINE account after restoring from an iTunes or iCloud backup. To do so, follow the steps below.
1. Start LINE.
2. Tap Verify on the identity verification required screen.
3. Enter your registered email address and password, then tap OK.
Note: If you forgot your password, see Registering/changing/checking your password.
If you see the “How to finish transferring your account” screen and you:
• Can still use your previous device, turn on the Skip 2-step authentication setting, then tap Continue on your new device.
• Can’t use your previous device, tap Get account transfer code and enter the verification code that is sent to your registered phone number by text message.
If you see the Update notice screen:
Tap Verify phone number or Continue with Apple.
If you have any issues transferring your account, see the following Help articles.
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Important: This feature is only available to users in Japan.
Even if you used Galaxy's Smart Switch to transfer your data, you still need to manually transfer your LINE account.
To transfer your LINE account, refer to the steps below.
Useful info
When transferring data from iOS to a Galaxy device, you can transfer the following items.
• Text messages
• Stickers
• Call history
• Photos
• Videos
• Files
To transfer your LINE account:
1. Start LINE.
2. On the Welcome back screen that appears, tap either Continue with Google, Continue with Apple, or Log in with phone number.
4. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
> OK.
4. Enter the verification code you received via text message.
Note: On some devices, the verification code is entered automatically. In this case, skip to the next step.
5. Enter your password and tap.
Note: If you forgot your password, see Registering/changing/checking your password.
6. Choose whether to add friends from your contacts, then tap.
7. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
If you have any issues while transferring your LINE account, refer to How to use the new Smart Switch. If the issue remains unresolved, contact Samsung for assistance.
Note: The above links are only available in Japanese.
Even if you used Galaxy's Smart Switch to transfer your data, you still need to manually transfer your LINE account.
To transfer your LINE account, refer to the steps below.
Useful info• Text messages
• Stickers
• Call history
• Photos
• Videos
• Files
1. Start LINE.
2. On the Welcome back screen that appears, tap either Continue with Google, Continue with Apple, or Log in with phone number.
If you selected Continue with Google/Continue with Apple
3. Follow the on-screen instructions to log in.4. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
If you selected Log in with phone number
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap > OK.4. Enter the verification code you received via text message.
Note: On some devices, the verification code is entered automatically. In this case, skip to the next step.
5. Enter your password and tap
.Note: If you forgot your password, see Registering/changing/checking your password.
6. Choose whether to add friends from your contacts, then tap
.7. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
If you have any issues while transferring your LINE account, refer to How to use the new Smart Switch. If the issue remains unresolved, contact Samsung for assistance.
Note: The above links are only available in Japanese.
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Let us know if we can make it better.
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