-
Issues
-
LINE usage environment/Settings
-
Transferring/creating a LINE account
-
LINE account/Profile
-
Paid items (e.g. stickers, emoji, Coins)
-
Friends/Groups
-
Chats/Calls
-
Notifications
-
OpenChat
-
Get more out of LINE
-
Security/Privacy
-
About Business Alliances
Chat safety/security
The message you received from the account named LINE is from an official account operated by LINE.
As part of our efforts to strengthen security, a message is sent when your account is transferred or tries to log in to LINE services.
The content of the notification message will differ depending on what your account is trying to do. See I got a message from the LINE official account for details.
If you suspect your LINE account was stolen, see the following Help article.
My LINE account was or may have been stolen (logged in to without my authorization)
As part of our efforts to strengthen security, a message is sent when your account is transferred or tries to log in to LINE services.
The content of the notification message will differ depending on what your account is trying to do. See I got a message from the LINE official account for details.
If you suspect your LINE account was stolen, see the following Help article.
My LINE account was or may have been stolen (logged in to without my authorization)
Was this page helpful?
Thank you for your feedback.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
We respect your privacy above all else and have accordingly put in place strict internal rules to protect transmitted data, such as your registered information (e.g. phone number, LINE ID, email address) and sent/received chat messages.
Also, we have filed a notice of our company being a telecommunications carrier. As such, we strictly adhere to the principle that the secrecy of communications must not be violated, as set forth in the Telecommunications Business Act and the Constitution of Japan.
For more details, see the LY Corporation Privacy Policy.
Also, we have filed a notice of our company being a telecommunications carrier. As such, we strictly adhere to the principle that the secrecy of communications must not be violated, as set forth in the Telecommunications Business Act and the Constitution of Japan.
For more details, see the LY Corporation Privacy Policy.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
This Help article explains how to report and deal with harassment in the LINE app, and about responding when your rights have been infringed upon.
Be advised
- We cannot respond if we cannot confirm the harassment.
- Report criminal acts (e.g. death threats, illegal sexual encounters, selling drugs) to the police.
Frequently asked questions about reporting harassment:
Note: We do not provide specific details about the violation, investigation results, or any actions we take.
Reporting harassment:
If you encounter harassment, report it in the following ways.
Note: Rest assured that if you report someone, they won't be notified that you did so.
To report someone in a chat:
1. Tap
at the top of a chat > Settings.
2. Tap Report.
3. Select your reason for reporting them, then tap Agree & send.
Useful info
For official accounts, you can also report them by selecting Report at the bottom of the relevant official account's profile page.
To report a chat message:
1. Tap and hold the message you want to report.
2. Tap Report.
3. Select your reason for reporting the message, then tap Agree & send.
4. Choose whether or not to block the sender.
at the top of the screen, select the participant you want to report > Next > Report.
2. Select your reason for reporting them, then tap Report.
3. Choose whether or not to remove the participant you reported.
You can remove users who exhibit disruptive and inappropriate behavior from meetings. See the following Help article for details.
Removing people from LINE meetings
Dealing with harassment (e.g. abuse, group invitations):
Preventing spam messages from friends
To prevent spam messages from a user you're already friends with, please block them. To prevent spam group invitations from a user you're already friends with, please block them and leave the group.
To prevent spam messages and group invitations from people in your friend recommendations (users you're not friends with)
To prevent spam messages and group invitations from people in your friend recommendations, see the following Help article.
Preventing chats from people you don’t know and group invitations
Useful info
If a spam email has been received at the email address you are currently using, please activate email filters or check the settings for your email rejection list. If you need assistance with configuring your email settings, please contact your email service provider directly.
Dealing with issues caused by Unicode (special characters or symbols):
If you're having issues caused by Unicode (special characters or symbols), perform the steps below from LINE for PC.
1. From the Chat list, right-click on the relevant chat.
2. Click Delete.
1. From the Group invitations list, right-click on the relevant group.
2. Click Decline.
1. From your friend list, right-click on the relevant group.
2. Click Leave.
1. From your friend list, right-click on the relevant friend.
2. Click Change friend’s name.
3. Click the name that appears, then edit and save it.
Reporting rights infringements:
If another user is infringing on your rights, please report it from the Inquiry Form.
Also, we need documentation (e.g. your health insurance card, certificate of residence, driver's license, passport) proving that you are the person whose rights were infringed upon to proceed with our response to the rights infringement. If you cannot provide the necessary documentation when you contact us, we will be unable to assist you. If you can provide the documentation, please contact us from the relevant Inquiry Form.
If it's possible that your LINE account is being used without authorization, please see the following Help article.
My LINE account was or may have been stolen
Be advised- Report criminal acts (e.g. death threats, illegal sexual encounters, selling drugs) to the police.
Topics covered
- Frequently asked questions about reporting harassment
- Dealing with harassment (e.g. abuse, group invitations)
- Dealing with issues caused by Unicode (special characters or symbols)
- Reporting rights infringements
Frequently asked questions about reporting harassment:
What will happen to the reported account or post?
We will determine whether the reported content violates our Terms of Use. If inappropriate activity is discovered, we will take measures in response to the activity in accordance with our Terms of Use. However, we are unable to take any measures if we determine that it didn't violate our terms.Note: We do not provide specific details about the violation, investigation results, or any actions we take.
Why didn't you take action even though I reported someone multiple times?
Reporting someone may not lead to us taking action if we determine that their activity hasn't violated our Terms of Use.Will the other user find out that I reported them?
The other user will not be informed that you reported them with the report feature.Reporting harassment:
If you encounter harassment, report it in the following ways.
How to report something from LINE
You can report spam or problematic messages and the people that send them from inside a chat.Note: Rest assured that if you report someone, they won't be notified that you did so.
To report someone in a chat:
1. Tap
at the top of a chat > Settings.2. Tap Report.
3. Select your reason for reporting them, then tap Agree & send.
Useful info1. Tap and hold the message you want to report.
2. Tap Report.
3. Select your reason for reporting the message, then tap Agree & send.
4. Choose whether or not to block the sender.
To report someone in a LINE meeting
1. Tap and hold the person you want to report > Report, or tap at the top of the screen, select the participant you want to report > Next > Report.2. Select your reason for reporting them, then tap Report.
3. Choose whether or not to remove the participant you reported.
You can remove users who exhibit disruptive and inappropriate behavior from meetings. See the following Help article for details.
Removing people from LINE meetings
Dealing with harassment (e.g. abuse, group invitations):
Preventing spam messages from friends
To prevent spam messages from a user you're already friends with, please block them. To prevent spam group invitations from a user you're already friends with, please block them and leave the group.
To prevent spam messages and group invitations from people in your friend recommendations (users you're not friends with)
To prevent spam messages and group invitations from people in your friend recommendations, see the following Help article.
Preventing chats from people you don’t know and group invitations
Useful infoIf you're having issues caused by Unicode (special characters or symbols), perform the steps below from LINE for PC.
For issues in 1-on-1 chats
Delete the chat history of the chat that has Unicode in it. To do so:1. From the Chat list, right-click on the relevant chat.
2. Click Delete.
For issues with group invitations
Decline the group invitation. To do so:1. From the Group invitations list, right-click on the relevant group.
2. Click Decline.
For issues with group chats
Leave the group. To do so:1. From your friend list, right-click on the relevant group.
2. Click Leave.
For issues with your friend list
Change your friend's display name. To do so:1. From your friend list, right-click on the relevant friend.
2. Click Change friend’s name.
3. Click the name that appears, then edit and save it.
Reporting rights infringements:
If another user is infringing on your rights, please report it from the Inquiry Form.
Also, we need documentation (e.g. your health insurance card, certificate of residence, driver's license, passport) proving that you are the person whose rights were infringed upon to proceed with our response to the rights infringement. If you cannot provide the necessary documentation when you contact us, we will be unable to assist you. If you can provide the documentation, please contact us from the relevant Inquiry Form.
For issues with LINE accounts
Access this Inquiry Form, fill in the necessary fields, then send your report.For issues with official accounts
Access this Inquiry Form, fill in the necessary fields, then send your report.If it's possible that your LINE account is being used without authorization, please see the following Help article.
My LINE account was or may have been stolen
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.