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Unauthorized Logins

Account stolen toggle

If your LINE account was stolen by someone logging in without your authorization, please contact us with the details using the Problem Report Form. We will delete the account to prevent any further unauthorized use. 

 

If you had any items, we can restore them after confirming they were on your old account. 

 

The following can be restored:

• The right to use your paid items, such as LINE stickers and themes (including those received as gifts)
• Your purchase history and Coin balance
• Your LINE STORE Credit balance 

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How to protect your account from unauthorized logins toggle
There have been many cases where unauthorized third parties have logged in to internet services using email addresses and passwords leaked from other services. Please note that no information registered to LINE, such as phone numbers, email addresses, and passwords, have been compromised.

If you are using the same email address and password for LINE as another service, we strongly recommend changing your password.


Reported cases of unauthorized logins
The following types of messages are often sent by a third party when an account is stolen. If you receive messages asking you to do any of the following from a friend, it is possible their account may have been stolen:

• Help me buy prepaid cards
 Help me buy iTunes cards
 I’m in trouble and need you to transfer money to my bank account

As they may change the content of their messages at any time, you should also suspect if your friend’s account has been stolen in the following cases:

 The messages don't sound like the way your friend talks
 A friend whom you have not spoken to for a long time suddenly asks you for money
 The friend's language is unnatural

Your friend’s account was stolen
If you suspect that your friend’s account may have been stolen, please contact them outside of LINE (in person, by text, by phone, or on a social network) to let them know.

Your account was stolen
If you are suddenly unable to access your account even though you did not make any changes to it, or if your friend contacts you to let you know that your account has been stolen, please see the following article:


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