[Windows/Mac] About the Service Messages official account

General solutions for issues with LINE If you're having issues with LINE, first see if there are issues with the version of LINE you are using by checking the following Help content.

Downloading LINE for PC

If there is nothing wrong with the version of LINE you're using, please try the following troubleshooting tips for the platform you use LINE on.

Windows/Mac

• Uninstall LINE for Windows/Mac and then reinstall it.
• Restart your Windows PC or Mac.
• Temporarily disable any firewalls or security software you have in place, or allow LINE to connect to the internet.
• Disable any resident or customization software, such as WindowBlinds.

Chrome

• Uninstall LINE for Chrome and then reinstall it.
• Update the Chrome browser.
Note: If you're using Chrome OS, try updating the OS as well.
• Stop all applications running in the background and disable browser extensions.
• Delete your cache and browsing history.

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We've prepared tools to help you solve the issues you're having with LINE.

You can solve many questions and issues by making use of our Help articles. Be sure to give them a look before contacting us.

To check our Help articles:

LINE Help center

Our Help articles are like a user guide for LINE. They answer questions about not only configuring LINE settings, but also about solving issues in an easy-to-understand manner.

To make the answers you're looking for easy to find, we have FAQs that answer common inquiries and a search box at the top of the page to enter your questions or relevant keywords and bring up potential answers.

To ask a question via our Inquiry Forms:

Inquiry Form for the LINE app

Inquiry Form for services other than the LINE app (e.g. LINE Official Account)

Note: If you can't log in to your LINE account, select Continue without logging in.

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If LINE closes suddenly (crashes) or doesn't start, try the following troubleshooting tips.

Update the LINE app:

Issues may occur on older versions of the app, so please update the LINE app to the latest version.

Note: To use LINE on a Mac with the Apple M1 chip, you need to install version 6.5 or later of the LINE app.

Restart your PC:

Some issues can be resolved by restarting your PC.

Update your OS:

Issues may occur on older OSes. To check if there is a newer OS version available, follow the steps below.

On Windows:Go to Settings > Update & Security.

On Mac: Go to System Settings > General > Software Update.

Note: These steps and labels may differ depending on your OS version and device.

Disable your security software:

Temporarily disable any security software you have (e.g. antivirus, firewall) and check if you can use LINE.

Delete any unnecessary apps and data:

Your PC and the LINE app may not work as intended if your PC doesn't have enough storage space. Try using LINE again after deleting unnecessary data and freeing up some space.

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The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.

Note: LINE Customer Care will also reply to the email address you enter when you send your inquiry.

You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.

Note: For more information about the Service Messages official account, see this Help article.

Each of your inquiries will have one of the follow statuses.

• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.

• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.

• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).

Inquiries will appear in your history for one year from the date they are received.

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When you send an inquiry via the Inquiry Form, the Service Messages official account sends you a notification from LINE Customer Care to let you know that it was received.

Note: You'll get a notification if you send an inquiry from within LINE or a related service app, or if you send an inquiry while logged in to your LINE account.

Notifications are sent via chat message when your inquiry is received and when LINE Customer Care sends you a reply. To check your inquiries and replies, access My Inquiries in the notification message you received.

Note: The Service Messages official account cannot be blocked, and notifications from it cannot be turned off.

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General solutions

General solutions for issues with LINE

How to contact us if you're having problems with LINE

[Windows/Mac] LINE crashes or doesn't start

[Windows/Mac] About My Inquiries

[Windows/Mac] About the Service Messages official account

I sent an inquiry but didn't get a notification from the Service Messages official account

[Windows/Mac] I don't see my inquiry in My Inquiries

[Windows/Mac] I can't access My Inquiries