Please see the information below that matches your current situation.
Be advised
You cannot create a new LINE account on LINE for PC. To use LINE for PC, create a new account on a smartphone or iPad. If you can't use LINE on your smartphone, you will not be able to log in to LINE for PC.
To continue using the same LINE account you've been using up to this point, please transfer it to another smartphone.
If you can't log in to LINE for PC but can still use LINE on your smartphone, see the section below for the issue you're having.
I get an error when I enter my email address or password
If you see an error after entering your email address or password when logging in to LINE for PC, you may have entered the wrong information. Follow the steps below to make sure your login information is entered correctly and try logging in again.
1. Enter your email address and password on a notepad app. Make sure that:
• There are no extra spaces.
• You use half-width alphanumeric characters.
• Uppercase and lowercase letters are entered correctly.
2. Copy the email address and password that you entered on the notepad app.
3. Start LINE for PC, paste your email address and password into their respective fields, then log in.
On Windows/Mac:
After entering your password, click the eye icon next to it and check that it was entered correctly.
If you've tried the method above but are still unable to resolve the issue, it's possible that the login information you entered is different from the information registered to your LINE account.
Refer to the following Help content and check your registered email address with the smartphone version of LINE, or reset your password.
I see an error related to the Allow login setting
If you see the error when you log in to LINE for PC, follow the steps below on your smartphone.
1. Tap the Home tab > Settings > Account.
2. Turn ON Allow login.
I see an error that says I am unable to log in
If you see an error that says "Unable to log in due to network issues" or "Unable to log in at this time" when logging in to LINE for PC, it's possible you don't have a stable network connection.
I was suddenly logged out of LINE for PC
You may be logged out of LINE for PC if:
• Your LINE account was logged in to from another PC.
• Your email address, password, or phone number was changed from the smartphone version of LINE.
Note: This only applies to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
• You were logged out of LINE for PC from Devices on the smartphone version of LINE.
• Your account was deleted or transferred on the smartphone version of LINE.
• Device unlock method was disabled on the smartphone version of LINE.
• Letter Sealing was enabled on the smartphone version of LINE.
• A network error or glitch occurred.
• LINE for PC is idle for a certain amount of time.
If you are logged out of LINE for PC, please try logging in again.
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