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Login errors

I get an error when I enter my email address or password toggle
If you see an error after entering your email address or password when logging in to LINE for PC, you may have entered the wrong information.

Make sure that your login information is correct by following the steps below, then try logging in again.

1. Enter your email address and password on a notepad app. Make sure that:
• There are no extra spaces.
• Everything was entered in half-width characters.
• The characters were entered correctly (letters are case sensitive).
2. Copy the email address and password you entered on the notepad app.
3. Start LINE for PC, paste your email address and password into their respective fields, then log in.

After entering your password, click the eye icon and check that it was entered correctly.

If you've tried the method above but are still experiencing an issue, it's possible that the login information you entered is different from the information registered to your LINE account.

You can check your email address if you registered one on the smartphone version of LINE. For the steps to do so, see the Help article for Android or iOS.
Note: If you signed up for an account from LINE for PC, you won't be able to check your email address before logging in.


If you can't log in even though you've entered your email address correctly, you may have entered the wrong password. For the steps to change your password, see this Help article.

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Login and performance issues toggle
If you're having login or performance issues, first check which version of LINE you can use on your PC here, then try the following:

LINE for Windows and Mac
• Uninstall LINE for Windows or Mac and then reinstall it.
• Restart your computer. 
• Temporarily disable any firewalls or security software you have in place, or allow LINE to connect to the internet.
• Disable any resident or customization software such as WindowsBlinds.

LINE for Chrome
• Uninstall LINE for Chrome and then reinstall it.
• Update the Chrome browser.
Note: If you're using Chrome OS, please also try updating the OS.
• Disable background internet connected apps and extensions.
• Delete your cache and browsing history.

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I see an error related to the Allow login setting toggle
If you see the error when you log in to LINE for PC, follow the steps below on your smartphone.

1. Tap the Home/Friends tab > Settings > Account.
2. Turn Allow login ON.

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I see an error that says I am unable to log in due to network issues toggle
If you see an error that says "Unable to login due to network issues." when logging in to the PC version of LINE, it is possible you do not have a stable network connection.

Please refer to the following Help article.

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I see an error that says I am unable to be logged in toggle
If you see an error that says "We are currently unable to log you in." when logging in to the PC version of LINE, it is possible you do not have a stable network connection.

Please refer to the following Help article.

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I can't log in to LINE for PC toggle
If you're unable to log in to LINE for PC, see the Help article below for the issue you're having.






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A password error appears toggle
If you see a password error when logging in to LINE for PC, you may have accidentally entered the wrong information. Follow the steps below to make sure your login information is entered correctly and try logging in again.
Note: If you signed up for LINE on a smartphone, you can log in using your email address or via QR code.

1. Enter your password in a notepad app and make sure that:
- There are no extra spaces.
- You use half-width alphanumeric characters.
- Uppercase and lowercase characters are entered correctly. (Passwords are case-sensitive.)
2. Copy the password you entered.
3. Start LINE for PC and paste your password into the password field, then log in.

If you’re still unable to log in with the steps above, it’s possible that you entered the wrong password. You can change your password by following the steps in this Help article.

If you’re using LINE for Windows or Mac, you can display your password and check that it was entered correctly by clicking the icon next to the password field.

For information on the versions of LINE that can be used on PC, see this Help article.

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