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Adding and Withdrawing

What are the ways I can add money? toggle
You can add money to your LINE Pay balance the following ways:


Money cannot be added to your LINE Pay balance using a credit card. After registering your credit card information, it can only be used for making payments for goods.

If you are using a LINE Pay card, you can directly add money the following ways:

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Adding money from a bank account toggle
To add money to your LINE Pay account, you need to apply and register each bank account for the linked bank account service.

To add money from a bank account, please refer to the steps below:

 1. From the LINE Pay menu, tap Add Money > Bank Account.
2. Select the bank account you wish to use.
3. Enter an amount and tap Add Money.
4. Enter your LINE Pay passcode.

If you do not have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications in the LINE Pay app.

Related Help article:

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How do I add money from a deposit account? toggle
By adding money to your deposit account, you are adding money to your LINE Pay balance.

Your deposit account must be a Japan Net Bank account, but you can add money from any bank account. Please note that you can only add up to JPY 100,000 at a given time and a transfer fee set by each bank will apply.

Please follow the steps below.

1. Tap Add.
2. Tap Deposit Account.
3. Add money to the bank account number that appears.
4. After the money is added, it will show up in your LINE Pay balance. Depending on the time you add money, it may show up the following business day.

If you selected the wrong deposit account to add money to, please contact the bank the money was added from to amend your transaction.

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Banks that can be registered to add money to LINE Pay toggle
Currently, accounts with the following banking institutions can be linked to add money to a LINE Pay account (more are planned to be added in the future):

- Mizuho Bank (みずほ銀行)
- Sumitomo Mitsui Banking Corporation (SMBC) (三井住友銀行)
- Bank of Tokyo-Mitsubishi UFJ (三菱東京UFJ銀行)
- Resona Bank (りそな銀行)
- Saitama Resona Bank (埼玉りそな銀行)
- Bank of Yokohama (横浜銀行)
- Iyo Bank (伊予銀行)
- Shiga Bank (滋賀銀行)
- Hyakugo Bank (百五銀行)
- Bank of Fukuoka (福岡銀行)
- Shinwa Bank (親和銀行)
- Akita Bank (秋田銀行)
- Juroku Bank (十六銀行)
- Kumamoto Bank (熊本銀行)
- Chiba Bank (千葉銀行)
- North Pacific Bank (北洋銀行)
- Hachijuni Bank (八十二銀行)
- Tottori Bank (鳥取銀行)
- Shizuoka Bank (静岡銀行)
- Ehime Bank (愛媛銀行)
- Hyakujushi Bank (百十四銀行)
- Hokkaido Bank (北海道銀行)
- Hokuriku Bank (北陸銀行)
- Joyo Bank (常陽銀行)
- Ashikaga Bank (足利銀行)
- Toho Bank (東邦銀行)
- Hiroshima Bank (広島銀行)
- Keiyo Bank (京葉銀行)
- Japan Post Bank (ゆうちょ銀行)
Note: Identity verification will not be completed if you link a Japan Post Bank account.

If you do not have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications in the LINE Pay app.

Related Help articles:

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What is Auto Deposit? toggle
Auto Deposit lets you automatically add money to your account once it dips below a set balance.

Please refer to the following steps to turn the Auto Deposit feature on:
1. From LINE Pay, tap Add Money > Auto Deposit.
2. Turn ON Auto Deposit.

Note: If you are using Japan Post Bank, you can use the Auto Deposit feature by using a LINE Money account. 

For more information, please see the Help article below:

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What is the linked bank account service? toggle
The linked bank account service lets you register your bank account to LINE Pay and add money from it to your LINE Cash or Money account.

Please see here for a list of banks you can register to LINE Pay.

The registration process will take one business day for Hyakugo Bank and two to three business days for Iyo, Shiga, and Akita banks. For all other banks, the registration process will be completed in real time.

Your identity will be verified at the same time the registration process is completed so your LINE Cash account will automatically be converted into a LINE Money account giving you access to a variety of features. 

Note: If you register a Japan Post bank account, identity verification will not be completed and your account will not be converted to a LINE Money account.

Related Help articles:

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Why does it say that my info does not match when adding a bank account? toggle
The message will appear when adding a bank account if your user information differs from when you added a bank account previously, or when you verified your identity on LINE Pay. Please check the information you entered.

If your address or other information has changed since you last verified your identity, please follow the steps below.

1. Apply here to change your registered information. We will check your personal information and confirm your identity by mail.
2. After receiving mail from us, send us the code at the bottom to us using the Reply URL at the end of the email.

Once the above steps are complete, we will change your registered information. Please try adding a bank account after that is complete.

Please note that it may take up to a week for the postal identification confirmation process depending on the postal service.

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Can I add multiple bank accounts? toggle
Yes, you can. However, you need to apply to add or send money for each of them. Please see this article for more details.

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I can't link my bank account toggle
You can only link your bank account with one LINE Pay account in order to use it to add or withdraw money. You cannot link the same bank account with multiple LINE Pay accounts.

If you are still unable to link your bank account after checking the above, please contact us here.

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How do I add money with Pay-easy? toggle
You can add money with Pay-easy via ATM or online banking in JPY 1,000 increments.

Please refer to the following steps to add money. 

ATM
1. Tap Add Money in LINE Pay.
2. Select Pay-easy, enter your name and amount, then tap Add Money to generate a Customer No. (You will have 30 minutes to make the payment).
3. After submitting a request to add money, you will receive a notification on LINE.
4. Go to an ATM and enter the Authorization No., Customer No., and Ref No. followed by the payment method to complete the transaction.

Online banking
1. Tap Add Money in LINE Pay.
2. Select Pay-easy, enter your name and amount, then tap Add Money to generate a Customer No.
(You will have 30 minutes to make the payment).
3. After submitting a request to add money, you will receive a notification on LINE.
4. Log in to your online banking system and select Pay-easy, then enter the Authorization No., Customer No., and Ref No. to complete the transaction.

Please note the steps may differ depending on the type of ATM and the bank running online banking. Please refer to the following link, and contact the relevant bank for further details (Mizuho Bank Pay-easy service is not supported).

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How do I add money at convenience stores? toggle
You can add money at convenience stores in JPY 1,000 increments, and up to JPY 299,000 per transaction.

Participating stores are Lawson, FamilyMart, Ministop, Seicomart, and Circle K Sunkus stores. Please note this list may change depending on partnership agreements.

If you add the following amounts, JPY 1 of the amount will be covered by LINE Pay. Please note that this does not include Lawson Deposit. Therefore the actual transfer amount will be the following minus JPY 1.
Amounts: JPY 2,000, JPY 5,000, JPY 10,000, JPY 30,000, JPY 100,000
E.g. If you add JPY 2,000, the actual transfer amount will be JPY 1,999.

Please refer to the following steps to add money. 

1. Tap Add Money in LINE Pay.
2. Select Convenience Store Payment, enter your name and amount, then tap Add Money to generate a Reservation No.
The Reservation No. may be referred to differently depending on the convenience store used.
(You will have 30 minutes to make the payment).
3. After submitting a request to add money, you will receive a notification on LINE.
4. Enter your Reservation No. at a convenience store terminal to print out an application slip.
5. Take the application slip to the cashier to complete the transaction.

Please note the steps may differ depending on the convenience store terminal. Please refer to the following link (7-Eleven, Daily Yamazaki payment services are not supported).

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Are there limits to the amount of money that can be added, withdrawn, and paid for? toggle
Yes, there are limits set for both LINE Cash and LINE Money accounts.

Please see the following for more details.
Note: Every time you withdraw money to your designated bank account from your LINE Money account balance, you will be charged a fee of JPY 216.

You will be charged a separate transfer fee when transferring money to your Deposit Account.


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Related Help article:

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How do I withdraw money? toggle
If you are using a LINE Money account, you can use your LINE Pay account to withdraw money. The daily withdrawal limit is JPY 100,000.

If you have a LINE Cash account, you will not be able to withdraw money. Please convert to a LINE Money account to get access to withdrawals and many other features.

Please refer to this Help article for details.

Please follow the steps below to withdraw money.

1. Go to Settings > Withdrawals in LINE Pay.
2. Tap the account you wish to send money to, or tap Other Bank. You can also withdraw money to bank accounts other than accounts that can be linked to add money to. In this case, please enter the name used to verify the account in Katakana.
3. Enter the amount you wish to withdraw and tap Withdraw Money.
4. Enter your LINE Pay passcode.

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Can I check my add money, withdrawal, and payment history? toggle
You can see your transaction details and the following LINE Pay account histories by going to Settings in LINE Pay.

- Account Activity
- Pay easy and Conv. Stores Activity (You can also view the information to add money from this page.)
- Credit Card Purchase History
- Balance Purchase History
- Money Requests History
- Payments made using your LINE Pay card

You can also view breakdowns of your LINE Pay transactions from the messages sent from LINE Pay's official account. Please note you can only view the transaction details in the messages sent from LINE Pay's official account if you made a payment without registering to LINE Pay.

You can also check your bank accounts for adding money or withrawals and manage your credit cards from Settings in LINE Pay.

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I want to delete my registered my bank account toggle
Please follow the steps below.

1. In LINE Pay, tap Settings > Bank Accounts or Withdraw. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdraw you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap Yes. For iOS users, swipe right on the bank account name and tap Delete.

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Where can I check my balance? toggle
Your balance will appear in the LINE Pay main menu.

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