If you're not receiving notifications, it may be due to one of the reasons below.
• The Notifications setting is turned OFF.
• You're using LINE Official Account Manager for web browsers and the LINE Official Account app at the same time.
You may not receive notifications in the LINE Official Account app when using LINE Official Account Manager for web browsers with the same LINE Business ID.
If you want to receive notifications in the app while also using LINE Official Account Manager for web browsers, you need to change your settings by following the steps below.
Note: You can only change these settings from the LINE Official Account app.
1. From the menu icon at the top left of the screen, tap User settings.
2. Tap Notifications.
3. At the bottom of the screen, tap Choose notifications.
4. Under Chat, turn ON New messages while using web manager.
If you've changed your settings but still cannot receive notifications, please contact us via
this Inquiry Form.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.