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If LINE tags aren't firing, make sure that:

• The tag entered properly.

A tag won't be tracked properly if its details have been modified.

• Your tag manager is configured correctly (if you're using one).

Note: For information about adding tags and configuring tag firing options with a tag manager, please contact the service provider directly.

• You're not using a URL shortening service.

Your website may not be tracked properly if you use a URL shortening service.

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To check a tag's status from LINE Official Account Manager for web browsers:

1. Click Tracking (LINE tags).

2. Check the codes under Status.

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You can insert a number of base codes from different accounts in a single URL, but we recommend that you do not use the same account's base code more than once.

Please be aware that adding the same base code multiple times in a URL may affect tracking.

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A conversion code may have been inserted in a page without a conversion point. Make sure that your conversion codes are inserted in the appropriate pages.

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You can check the results for each message you send by setting a custom conversion for each message you want to track.

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LINE tags aren't firing

Checking a LINE tag's status

Can I insert more than one base code in the same page?

Conversions were counted even though none occurred

Changing the tracking point for separate messages