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    FAQs

    Why am I unable to use the stickers that I purchased?

    I'm having trouble adding LINE Credit

    Stickers displayed on LINE STORE and the LINE app are different.

    Why are items in my Purchase History not showing up in the LINE GAME app?

    Adding LINE Credit with a prepaid card

    I entered my email address and password correctly but can't log in

    Services

    What kind of service is LINE STORE?

    Purchasing and sending items as gifts

    Where can I use the items purchased from LINE STORE?

    Can free items be purchased from LINE STORE?

    I can't purchase LINE Game/Family App items

    What is the wish list used for?

    How to use your wish list

    How to share your wish list

    I can’t play Daily Chance

    About bonus Credit

    Login

    Logging in to LINE STORE

    Once I log in, will my account stay logged in?

    Which countries and regions is LINE STORE available in?

    Can I delete my account?

    Receiving a login notification you don't remember

    I entered my email address and password correctly but can't log in

    I see a verification code when logging in

    Payments

    Available payment methods

    What kind of service is PayPal?

    Why am I unable to select a payment method or a friend to gift the item to?

    About LINE Pay

    LINE Credit

    Prepaid Cards

    LINE prepaid cards

    Adding LINE Credit with a prepaid card

    I used my LINE prepaid card, but my Coin balance didn't increase

    I'm having trouble adding LINE Credit

    Returns/Payment Errors

    If I make a mistake and purchase the wrong item, can I get my money back?

    An error occurred during purchase. What should I do if I can't purchase the item?

    Stickers

    Sending stickers as gifts

    Why am I unable to use the stickers that I purchased?

    Stickers displayed on LINE STORE and the LINE app are different.

    I have an issue with a creators' sticker set being sold

    Custom stickers

    Editing captions for custom stickers

    Message stickers

    Editing message stickers

    LINE Stickers Premium

    About LINE Stickers Premium

    LINE Stickers Premium courses/plans

    Payment methods you can use to purchase plans (courses)

    Purchasing a LINE Stickers Premium subscription plan

    Recommended system specifications for using LINE Stickers Premium

    What countries can I use LINE Stickers Premium in?

    About Student plans

    My student plan expired

    About the free trial

    Changing your course/plan

    Canceling a subscription

    What's the latest I can cancel my plan (course) subscription before being charged?

    Until when can I use my subscription after canceling it?

    Restoring a canceled plan while it's still valid

    Canceling your subscription during the free trial

    Checking if stickers, emoji, and themes are offered with LINE Stickers Premium

    How many Premium sticker/emoji sets and themes can I have?

    Checking the Premium sticker/emoji sets and themes you've downloaded

    About the LINE Stickers Premium Deluxe course

    About the LINE MUSIC free sticker plan

    Canceling your LINE MUSIC free sticker plan

    I couldn't sign up for the LINE Stickers Premium for LINEMO plan

    About LINE Stickers Premium for LINEMO

    Canceling your LINE Stickers Premium for LINEMO plan

    LINE PLAY

    Can I get the LINE PLAY event bonuses for purchases on LINE STORE?

    Can I buy LINE Extra Hearts on LINE STORE?

    LINE GAME

    Why are items in my Purchase History not showing up in the LINE GAME app?

    Are purchases in LINE STORE eligible for bonus events in LINE GAME apps?

    Emoji

    Sending emoji to friends as gifts

    I can't use the emoji I purchased

    I can't purchase emoji

    Themes

    Sending themes as gifts

    Themes displayed on LINE STORE and the LINE app are different

    I have an issue with a creators' theme being sold

    About changes to theme splash screens (with LINE version 12.5.0 or later and themes sold from April 2022)

    LINE Credit Rewards

    About LINE Credit rewards

    Where to check your LINE Credit rewards

    Ineligible items

    Are reward rates fixed?

    I haven't received a LINE Credit reward I earned

    Help center

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