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Friends and Groups

FAQ

FAQ

I receive the message “The account you are trying to add cannot accept any more friends” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

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Automatically adding friends from contacts toggle
To automatically add the contacts saved on your phone as LINE friends, please see the settings below.

Your LINE Settings:
1. Go to the More or “…” tab > Settings, or tap the Settings link below.
2. Tap Friends.
3. Turn on Add Friends or “Auto Add Friends.”
If the option is already turned on, tap the refresh button next to the last synced date to manually sync your contacts.

Settings



If any of your contacts are not added, please check the following.

- Is your friend hidden or blocked?
1. Go to the More or “…” tab > Settings, or tap the Settings link below.
2. Tap Friends.
3. Tap Hidden Users or Blocked Users.
Settings
If you find the friend on either of the lists above, tap Edit then Display or Unblock. If you have removed the friend, you will not find them on either list.

- Are your friend’s settings correct?
You will not be able to automatically add your friend in the following cases.

1. If they have “Allow Others to Add” turned off.
However, they may be shown in your friend recommendations. Please see the following.
Friend Recommendations
2. If they are registered using Facebook and did not verify their phone number
3. If they are using a device that does not have a phone number (e.g., iPad, iPod touch, or tablet)

If any of your friends cannot be added automatically, you can add them manually using the steps in the following article.
Adding Friends

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Restoring removed friends toggle
If you have removed a friend and want to add them back to your friends list, you cannot use the auto add feature to do so. This means that even if you go to the More tab > Settings > Friends, and tap the icon next to Last Auto Add, the friend will not be added back to your friends list.

Please add the friend manually using ID search, QR code, or “Shake it!”.

Please see the following article about how to add friends manually.
Adding Friends Manually

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Friend is not who they are displayed as toggle
If you added the friend by syncing your contacts, the name they are saved as in your phone's list of contacts will be displayed. The display name they have set for themselves on LINE will be displayed under their name in your contacts in a smaller font on the profile pop-up.

For this reason, if your friend cancels the phone number you have in your contacts, or if the number in your contacts is wrong, a different person (the current owner of that phone number) will be displayed on your LINE friends list in your friend’s name.

If any of the following cases apply, please check your friend’s phone number by contacting them using a means other than LINE.

If the Issue is Happening on Your Device
- An account with your name is appearing on your friends list
Please check if you have yourself saved in your contacts with an old phone number.
- A friend who does not use LINE is appearing on your friends list
Please check if your friend’s phone number in your contacts is correct, and if you still have their old phone number.
- The name of a friend on your friends list suddenly changed
Please check if you have changed their name in your contacts.
- You tried chatting with a friend, but they turned out to be a different friend
Please check if you have added multiple phone numbers for that friend in your contacts.

If the Issue is Happening on Your Friend’s Device
- You are told by a friend that they see your account even though you don’t have a LINE account
Please check if your friend has an old phone number of yours in their contacts.
- You signed up for a new phone number, and were displayed as a friend on the LINE accounts of strangers
The strangers may have the previous owner of your phone number in their contacts.
- Another account with your name is displayed on your friend’s friends list
Please check if your friend has an old phone number of yours in their contacts.

Removing Friends

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Friends disappeared toggle
If All Your Friends Have Disappeared
You may have minimized your friends list. Please tap the light gray bar that says “Friends (number)” on the Friends tab to display all your friends again.

If Only Some of Your Friends Have Disappeared
When a friend deletes their LINE account, they will be removed from your friends list. To find out about your friend’s usage status, please check with them directly.

Please also check if you have blocked or hidden the friend that has disappeared using the steps below.

1. Go to the More or “…” tab > Settings, or tap Settings below.
2. Tap Friends.
3. Tap Hidden Users or Blocked Users.

Settings

Please note that you will not be able to see your friends on the lists above if you have already removed them. Please add them again.

If some of your friends disappeared after you changed to a new device, please see the following.
Carrying Over Accounts

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Friends

Friends

What are friends? toggle
Friends are your contacts on LINE. By adding someone as a friend, you can chat with them and invite them to groups. If you are mutual friends, you can also make voice calls with each other (only supported on some devices).

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How friends are initially added after installing toggle
Phone numbers saved in your contacts of friends who are already registered to LINE are added as friends automatically when you first sign up. To prevent automatically adding friends and being added as a friend, please turn off Add Friends or “Auto Add Friends,” and “Allow Others to Add” when signing up.

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Maximum number of friends toggle
You can add up to 5,000 friends.

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Adding Friends

Issues with Adding Friends

I receive the message “The account you are trying to add cannot accept any more friends” toggle
There is a limit on the number of users you can add as a friend, and who can add you as a friend.

If the message “Sorry, the account you are trying to add cannot accept any more friends” appears when you try to add a user, the user has been added by many other users, so you cannot add them as a friend.

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Cannot add friends using ID Search toggle
If you are having issues with adding friends using ID search, please check the following settings.

If Your Friend Cannot Find Your ID
1. Go to the More or “…” tab > Settings > Profile, or tap Profile below.
2. Turn on “Allow Others to Add by ID.”

Profile

If You Cannot Find Your Friend’s ID
Your friend may not have enabled “Allow Others to Add by ID.” Please ask them to check their settings.

To prevent abuse of the ID search feature, we suspend its use when you search too many times in a given period of time. We cannot provide any details about how long your account is suspended for due to security reasons.

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Cannot add friends using "Shake it!" toggle
When using "Shake it!", your friend will not be added until “Friend Added!” is displayed after both you and your friend tap Add. Please see the following if you are having trouble adding friends using “Shake it!”.

Please note that you need to turn on Location Services or GPS to use “Shake it!”. If your location is not shown correctly after doing so, please try restarting your device.

Steps to Add Friends Using “Shake it!”
1. Go to the More or “…” tab > Add Friends, or tap Add Friends below.
2. Tap “Shake it!”.
3. Both you and your friend should shake your phones, or just tap the screen.
4. Tap each other’s names on the list that appears.
5. Tap Add.
6. Check that “Friend Added!” is displayed.

Add Friends

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Cannot add friends using QR code toggle
If you are unable to scan a QR code, please ask your friend to go to More > Profile > QR Code, tap the three dots at the top right of the page, then select “Generate New QR Code.”

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Adding Friends

Adding friends using ID Search toggle
You can add friends by searching for their LINE IDs.

1. Go to the More or “…” tab > Add Friends, or tap Add Friends below.
2. Tap “Search by ID.”
3. Enter your friend’s ID.

Add Friends

If you are unable to search for your friend’s ID, please see the following article.

Cannot Add Friends Using ID Search

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Adding friends using QR code toggle
You can add friends by having them scan your QR code, or you can scan theirs.

Steps for Your Friends to Scan Your QR Code:
1. Tap “Display QR Code” below.
2. Get your friend to scan it with their QR code reader.
3. You will become friends once your friend taps Add.

Display QR Code



Steps for You to Scan Your Friends’ QR Code
1. Tap “Scan QR Code” below.
2. Scan your friend’s QR code.
3. Tap Add to become friends.

Scan QR Code



You can also send your QR code via email by going to Add Friends > Invite.

Inviting Friends

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Adding friends using "Shake it!" toggle
The “Shake it!” feature uses your location to add friends who are near you.

Steps to Add Friends Using “Shake it!”
1. Go to the More or “…” tab > Add Friends, or tap Add Friends below.
2. Tap “Shake it!”.
3. Make sure that Location Services or GPS is turned on for both you and your friend, then shake your phones or tap the screen.
4. Tap each other’s names on the list that appears.
5. Tap Add.

Add Friends



If you are already friends, the LINE logo will be displayed. Select the friend you want to add from the users that appear in the results, and tap Add. Once the status changes from “Waiting...” to “Friend Added!”, you will become LINE friends.

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Adding chat members as friends toggle
To add someone whom you are already chatting with as a friend, please follow the steps below.

1. Tap the group name or members’ names at the top of the chat.
2. Tap the row of icons that appears.
3. A list of members in that chat will be displayed. Tap the user you want to add, then Add.

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Adding friend recommendations as friends toggle
1. Tap Friend Recommendations below.
2. Tap the “+” button to the right of the friend you want to add.

Friend Recommendations

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Add friends via phone number search toggle
As of LINE version 5.6.0, a feature has been added allowing you to add friends by searching their phone numbers. Please note, the "Allow Others to Add" setting will need to be turned on.

Please follow the steps below to add friends by searching their phone numbers.

1. Tap More > Add Friends or tap the Open Add Friends Screen link below.
2. Tap ID/Phone No.
3. Select Phone number.
4. Enter your friend's phone number.

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Exclude certain friends in your contacts list from being automatically added toggle
You can exclude certain friends from being automatically added by adding # in front of their name in your contacts list.
This feature applies to LINE version 5.6.0 or later.

To exclude certain friends from being automatically added:
1. Add a # in front of their name in your contacts list. Be sure to enter # as a half-width character.
E.g. #John Smith

2. Automatically add friends from Settings.

Please be aware of the following:
- Friends who are already added as friends on LINE will not be deleted, even if you add a # in front of their name.
- The names displayed for friends who are already added as friends on LINE will change if you add a # in front of their name.
- Friends you exclude by adding a # to their name will still appear in the Call tab.

If you wish to only add a few friends from your contacts list, you can do so by searching their phone numbers.

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People Nearby

What is People Nearby? toggle
People Nearby is a feature that allows you to search users around your current location and make new friends. Please note that the use of People Nearby and making friend requests is only available for LINE versions 6.5.0 and later.

From the LINE app, tap More > People Nearby, to start using this new feature.

You will be able to see the profile photos and distance of other users who are also using People Nearby from your location as well as send out a friend request to users who interest you. If they accept your friend request, you will be able to start exchanging messages with each other.

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Do I have to allow access to my location information on Android? toggle
People Nearby uses your current location to help you find new friends near you. For this reason, you need to allow the app to access your location information.

If you have Location Services turned OFF on your device, or if you have not allowed LINE to access your location, please refer to the following steps:

For users with Android OS version 6.0 or later
Please carry out the following based on the pop-ups that appear:
1. From LINE, go to More > People Nearby.
2 - a) From the "Allow Location Access" pop-up message, tap Allow.
2 - b) From the "Enable Location Services" pop-up message, tap Go to Settings and turn ON location services from the settings menu on your device.

For users with a version of Android OS earlier than 6.0
1. Go to More > People Nearby > from the "Enable Location Services" pop-up message, tap Go to Settings.
2. Turn ON location services from the settings menu on your device.

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What should I do if I do not want to share my location? toggle
If you do not want to share your location, tap the settings icon at the top of the People Nearby screen to disable location sharing.

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Friend Recommendation Settings

Friend Recommendation Settings

How friend recommendations work toggle
Reasons Why Users are Displayed as Friend Recommendations
- They have your phone number in their contacts, but you do not have theirs.
- They know your ID and searched for you using it.
- They are in a group or multi-person chat that you are also in, and added you from the members list.
- A friend of yours sent your contact info to them in a chat, and they added you.
Please note that when a friend sends you as a contact, the recipient can only see your LINE display name, profile photo, and “What’s Up?” message.
- They added you using the URL in an invitation email, or with your QR code.

How you were added by that recommended friend may be stated in the following cases.
- They added you using your phone number.
- They added you using your QR code.
- They added you using your LINE ID.

It will not be stated in the following cases.
- They are in a group that you are also in and added you from it.
- A friend of yours sent your contact info to them, and they added you.

If you have “Auto Add Friends” turned on, and someone in your contacts is displayed under Friend Recommendations, they may have the following settings configured.
Auto Add Friends: On
Allow Others to Add: Off

The names displayed in your friend recommendations are the LINE display names they configure. If you are not sure who someone in your friend recommendations is, please check with them directly.

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Preventing others from adding you toggle
If you do not want to be automatically added as a friend by someone who has your phone number, please follow the steps below. These steps will not affect existing friends.

1. Go to the More or “…” tab > Settings, or tap Settings below.
2. Tap Friends.
3. Turn off “Allow Others to Add.”

Settings

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Preventing ID Search toggle
To prevent others from searching for your ID, please follow the steps below.

1. Go to the More or “…” tab > Settings > Profile, or tap Profile below.
2. Turn off “Allow Others to Add by ID.”

Profile

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Filtering messages from non-friends toggle
To filter messages from users who are not your friends, please follow the steps below.

1. Go to the More or “…” tab > Settings, or tap Settings below.
2. Tap Privacy.
3. Tap Filter Messages.

Settings

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Blocking friend recommendations toggle
You can block users on your Friend Recommendations list using the steps below.

1. Go to More > Add Friends.
2. Tap the user you wish to block.
3. Tap Block.

It may take a while for the changes to take effect.

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The Friends List

The Friends List

Blocked or removed friend still appearing in game rankings toggle
The reason may differ for each game. Please start the game and contact the LINE GAME team using the inquiry form found inside the app.

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Friends List Settings

About Hiding, Blocking and Deleting

Hiding friends toggle
The following happens when you hide a friend.
- You can still receive chat messages from them.
- They will not be displayed on your friends list, and will be moved to the Hidden Users list.
- You will see their profile and Timeline updates.

Hiding a user does not remove them completely as a friend or friend recommendation. To do so, please see the following article.
Removing a Friend

Steps to Hide a Friend
1. Go to the Friends tab.
2. Tap the three dots at the top right, then “Edit Friends List.”
3. Select the friends you want to hide.
4. Tap Hide.



Steps to Unhide a Hidden Friend
1. Go to the More or “…” tab > Settings, or tap Settings below.
2. Tap Friends.
3. Tap Hidden Users.
4. Tap Edit to the friend you want to show again.
5. Tap Display to unhide the friend.

Settings


It may take a while for the changes to take effect.



To archive a chat, please see the following article.
Archiving Chats

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Blocking friends toggle
The following happens when you block a friend.
- You will no longer receive chat messages or voice and video calls from them.
- They will be moved from your friends list to your Blocked Users list.

Blocking a user does not remove them completely as a friend or friend recommendation. To do so, please see the following article.
Removing a Friend

Steps to Block a Friend
1. Go to the Friends tab.
2. Tap the three dots at the top right, then “Edit Friends List.”
3. Select the friends you want to block.
4. Tap Block.



Steps to Unblock a Friend
1. Go to the More or “…” tab > Settings, or tap Settings below.
2. Tap Friends.
3. Tap Blocked Users.
4. Tap Edit to the friend you want to unblock.
5. Tap Unblock.

Settings

It may take a while for the changes to take effect.

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Removing friends toggle
Removing a friend deletes them from your friends list, and unlike blocking, cannot be undone. Please be careful when removing a friend you cannot contact otherwise.

Before you remove a friend, you need to hide or block them
Hiding Friends
Blocking Friends

Steps to Remove a Friend
1. Go to the More or “…” tab > Settings, or tap Settings below.
2. Tap Friends.
3. Tap Hidden Users or Blocked Users.
4. Tap Edit by the user you want to remove.
5. Tap Remove.

Settings

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About Other Settings

Friend's names and profile photos toggle
Display names
How your friend's name will appear on your LINE account will depend on your or your friend's settings. There are three possibilities:

1. If you added the friend by syncing your contacts list, the name registered in your device's contacts list will be displayed.

2. If you added the friend by ID search, Shake it!, or QR code (methods other than syncing your contacts list) the name your friend set on their LINE account will be displayed.

3. If you manually changed the friend's name on your friend's list, the manually changed name will appear. This will change the friend's name on your friend's list only.


Profile photo
Your friend's profile photo will be the one that they set from their profile screen.
You can change your own profile photo but you cannot change your friend's profile photo.

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Changing your display name or profile photo toggle
Steps to Change Your Display Name
1. Tap Profile below.
2. Tap Display Name.
3. Enter the display name you want to change to, then tap Save.

Profile



Steps to Change a Friend’s Display Name
1. Go to the Friends tab.
2. Tap the friend whose name you want to change.
3. Tap the pencil icon on the profile pop-up.
4. Enter a name and tap Save.



Changing Your Profile Photo
1. Tap Profile below.
2. Tap the image at the top left, then select where you want to upload the photo from.
3. Trim the photo if necessary, then tap OK.

Profile

You cannot change your friends’ profile photos.

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Contact name displayed differently toggle
If a LINE friend is registered using their phone number, the name that they are saved with in your contacts will be displayed. If they are not registered using their phone number, the display name they set in LINE will be displayed.

If you add a friend who is saved in your contacts using their ID, the display name they set in LINE will be displayed.

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Display names do not appear properly toggle

If the friend whose name does not appear properly is saved in your device's contacts list, it is possible their name contained an emoji when it was saved.


Check your contacts list. If your friend's name was saved with an emoji, please try deleting it.


If the issue persists after trying the above, please refer to the following steps:

1. Go to More > Settings.
2. Tap Friends.
3. Turn ON Auto-add friends

Note: If the option is already turned ON, tap the refresh icon next to the last synced date to manually sync your contacts.


Tap here to open the Settings menu from your smartphone.


 

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Inviting Friends

Inviting Friends

Inviting friends toggle
You can invite friends who have yet to sign up for LINE using the steps below.

1. Go to More > Add Friends > Invite.
2. Select whether to invite your friend by SMS or email.
3. If you selected SMS, friends without the LINE icon displayed by their name can be invited. If you selected email, friends with the “Invite” icon displayed by their name can be invited.
4. Select the friend you want to invite and tap Invite.



Important Notes
- Invitations will be sent using the SMS or email feature on your device. If your friends do not receive the invitations that you send, please check with your mobile service carrier or email service provider.
- The invitation message will include your LINE display name.

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About Groups

About Groups

Creating groups toggle
You can create groups to chat about the same topic with multiple friends. Unlike multi-person chats, you can name groups and also use posts and albums. Members of a group can also add one another as friends or chat individually. Please follow the steps below to create a group.

1. Go to the More or “…” tabs > Add Friends > “Create a Group.”
2. Enter a name for the group, then select the friends you want to add.
3. Tap Save.
4. An invitation will be sent to the friends you added. If they select Join, they will become members of the group. Until they do so, they will be shown in the Pending section.

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Inviting new friends to a group toggle
1. Go to the group chat you want to invite new friends to.
2. Tap “V”.
3. Tap “Invite.”
You can also use the “Add” button on the group’s main page.

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Maximum friends per group toggle
You can invite up to 499 friends per group, excluding yourself.

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Canceling a group invitation toggle
You can cancel a group invitation by following the steps below.

1. From the group main page, tap Members.
2. Tap Edit.
3. Tap Delete next to the member's name.

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Accidentally declining a group invitation toggle
If you want to be invited to the group again, please tell a member to cancel your invitation and then invite you again.

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Viewing group posts and albums toggle
- Tap the group you want to view the posts or albums for on your friends list, then Posts or Album on the group profile.
- Tap the posts icon at the top right of the group chat.
- Tap the Timeline menu icon at the top right of the Timeline, then the icon of the group you want to view the posts or albums for.

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Creating group notes toggle
You can create group notes by following the steps below.

To post notes from a group:
1. Tap a group under the Friends tab.
2. Tap Notes.
3. Tap the pencil icon on the bottom right of the screen.



To post notes from Timeline:

1. Tap Timeline.

2. Tap the pencil icon on the upper right of the screen.

3. Tap Friends, Public, or Only Me on the top of the screen to open the Privacy Settings.

4. Tap the group you wish to post to.



 

If you wish to post an image, you can also use the Album feature, which is specifically for posting and viewing images.

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Adding photos to an album toggle
You can add photos to an album by following the steps below.

1. Go to the main page of a group.
2. Tap Album.
3. Tap the album you wish to post an image in.
4. Tap the + button on the upper right of the screen.

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Visibility of group posts on timeline to LINE friends toggle
Group posts on your Timeline are only visible to members of the group. Non-members will not be able to see them.

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Deleting group notes toggle
You can only delete group notes that you created. You can do so by following the steps below.

1. Tap the group you wish to post to under the Friends tab.
2. Tap Notes.
3. Tap the post you wish to delete.
4. Tap the edit button (the three dots icon) at the upper right of the screen.
5. Tap Delete.

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Deleting a group album toggle
1. Go to the Friends tab, then select the album you want to delete.
2. Tap Albums followed by the album you want to delete.
3. Tap the triangle next to the album name, then Delete Album.

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Saving photos from a group album toggle
1. Go to the Friends tab.
2. Select the group.
3. Tap Albums.
4. Select the photos you want to save from the album.
5. Tap Save.

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Deleting a group post created using a previous account toggle
You cannot delete posts, Likes, or comments made using an old account. To delete a comment posted using a previous account, you will need to ask the author of the post it is attached to help you. To delete a Like made using a previous account, the post it is attached to needs to be deleted.

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Deleting photos from a group album toggle
Important Notes
- Deleted data cannot be restored.
- If you delete something, a notification will be sent to the group chat notifying other members that you did so.

Steps to Delete Photos from a Group Album
1. Go to the Friends tab.
2. Tap the group name.
3. Tap Albums.
4. Tap to open a photo you want to delete.
5. Tap and hold the image.
6. Tap Remove.

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Renaming an album toggle
1. Go to the Friends tab.
2. Tap the name of the friend or group.
3. If the album is with an individual friend, tap Chat > “V” > Albums. If the album is with a group, tap Albums.
4. Tap the album you want to rename.
5. Tap the album name. If no album name is set, the date it was created will be shown instead.
6. Tap Rename Album.
7. Enter a new name and tap Save.

Album names must be between 1 and 20 characters. The same name cannot be used for multiple albums.

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Maximum number of albums toggle
Maximum albums per group: 100
Maximum photos per album: 1,000
Maximum photos per upload: 100

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Leaving a group toggle
Your notes, albums, and photos will not be deleted if you leave a group. If there is any data you wish to delete, please do so before leaving the group.

When a group member deletes their account or leaves the group, a message saying "(friend's display name) left the group." will appear.

To leave a group:
1. Tap the name of the group you wish to leave.
2. Tap Group chat.
3. Tap the V icon.
5. Tap Leave > OK.



Once all members of a group leave, all data that was posted in it will be deleted. In this case, the data cannot be restored.

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Display when declining a group invitation toggle
Even if you decline a group invitation, you will still be displayed as a pending member in the group. To have yourself removed from the group completely, the friend who invited you will need to cancel your invitation.

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Viewing posts added to a group before joining toggle
Newly added group members will be able to see all posts and albums added to the group before they joined, but not previous chat messages.

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Deleting posts by previous group members toggle
You cannot delete data posted by members who have left the group.

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Deleting a group or group members toggle
A group is deleted automatically when all members leave. If there are multiple members in the group, you will need to remove all of them using the steps below before the group can be deleted.

1. Go to the Friends tab.
2. Tap the group you want to delete.
3. Tap the member icons, Posts, or Albums.
4. Tap Members.
5. Tap Edit, then Remove next to each member.



Once you are the only member left, tap “Leave this Group” to leave the group and delete it.

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Help Center