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FAQs

Logging in to LINE on your iPad or PC using your smartphone's unlock method toggle
See below for the steps to log in to LINE using your smartphone's unlock method.

When logging in to LINE with your smartphone's unlock method for the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Select Show verification code.
4. Start the smartphone version of LINE.
5. Select the Home/Friends tab > Settings > Account > Pair a new device.
6. Enter the six-digit verification code that appears on LINE for iPad or LINE for PC into your smartphone.
7. Use your smartphone's unlock method when prompted to do so.

When logging in after the first time:
1. Start LINE for iPad or LINE for PC.
2. Enter the phone number registered to your LINE account and select Log in with smartphone.
3. Start the smartphone version of LINE.
4. Use your smartphone's unlock method when prompted to do so.

"Login successful!" will appear when you're logged in. The LINE official account will also send a login notification message to you in the smartphone version of LINE.
Note: For details about the content of this notification, see this Help article.

For more information about your smartphone's unlock method, see this Help article.

For information on how to set up LINE so you can use your smartphone's unlock method for logging in, see this Help article.

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Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home/Friends tab > Settings > Account.
2. Tap Password.
3. Enter your new password twice, then tap Change password.
Note: If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your password.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

You can also watch this video to learn how to configure your settings.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article.

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How Points are exchanged for Coins toggle
When you purchase an item, your Points are automatically exchanged for Coins at a rate of 1 Coin per 2 Points.
Note: Your Points will not be exchanged if you've already purchased enough Coins to buy an item.

The Point exchange rate may differ depending on the country you're using LINE in. You can view the various rates here.

The Coins you've purchased and the amount of Coins that can be exchanged from your current Point balance will appear in your Coin balance. If you want to check your Coin balance, see here.

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Data that can be transferred toggle
For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:
• Friends and groups
• Notes and albums
• Profile settings (profile photo, display name, status message, ID)
• Timeline/profile posts
• Content saved in Keep (excluding content in your Keep Memo chat)
• The right to use your LINE stickers and themes (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point balances
• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:
• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

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What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services like YouTube)
• Location information
• 1-on-1 voice/video calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

For information about verifying your identity to use Letter Sealing on LINE for PC, see this Help article.

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Phone numbers that cannot be verified toggle
To verify your phone number, your device needs to be able to receive text messages or phone calls. 
Note: Even if your device meets these requirements, LINE accounts cannot be created or transferred with a virtual phone number.

If you can't create or transfer an account with your preferred phone number, use a different phone number that is provided by a mobile service provider.
Important: If you verify a phone number that is already registered to another LINE account, that account will be deleted.

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Transferring your LINE account with a phone number toggle
Before transferring your LINE account with your phone number, be sure to:

When you're all ready, transfer your LINE account by following the steps below: 
1. On your new device, open LINE and tap Log in.
2. Tap Log in with phone number.
3. Select your country, enter your phone number, and tap the arrow.
4. Enter the six-digit verification code that's sent to you via text message.
5. Tap Yes, that's my account.
6. Enter your password and tap the arrow.
7. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your old device before transferring your account.
8. Choose whether to add friends from your device's contacts, then tap the arrow.

If your phone number will change when you transfer your LINE account, see this Help article.

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Creating a new account toggle
You need a device that can receive text messages or phone calls to create a new LINE account.

To create a new account:
1. Open LINE and tap Sign up.
2. Confirm the Terms and Conditions of Use and Privacy Policy, then enter your phone number and tap the arrow.
3. Enter the verification code you received via text message.
Note: If you see a message that says "Welcome back, XXXX!" after entering the verification code, tap No, that's not me.
4. Tap No, create a new account.
5. Enter a name, set a profile photo, and tap the arrow.
6. Create a password and tap the arrow.
7. Choose whether to add friends from your device's contacts, then tap the arrow.

If you see someone else's name after verifying your phone number, see this Help article.

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About Letter Sealing key fingerprints toggle
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chat rooms.

If your key fingerprint matches your friend's, it means your chat is securely encrypted. To check whether your key fingerprints match, follow the steps below.
Note: Key fingerprint confirmation is optional.

1. Tap the menu icon at the top of the chat screen.
2. Tap This chat is protected with Letter Sealing at the bottom of the screen.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing" doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, follow the steps in this Help article.

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Registering an email address toggle
Registering an email address to your LINE account makes it possible for you to reset your password in the case that you forget it. 

To register an email address: 
1. Tap the Home/Friends tab Settings > Account > Email address.
2. Enter an email address, then tap Next.
3. Enter the verification code or tap the URL in the email that was sent to you > OK.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

You can also watch this video to learn how to configure your settings.

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