Search Help articles
- Help center
- Chats/Calls/Notifications
- Notifications
- Notification basics
-
Issues
-
Creating/transferring a LINE account
-
Managing LINE account
-
Purchasing/using items
-
Friends/Groups
-
Chats/Calls/Notifications
-
OpenChat
-
Get more out of LINE
-
Security/Privacy
-
About Business Alliances
Notification basics
Refer to the steps below to configure your LINE notification settings.
Note: These steps and labels may differ depending on your OS version and device.
To configure notifications in the LINE app:
1. Tap the Home tab > Settings > Notifications.
2. Turn Notifications ON.
3. Turn In-app sounds, In-app vibration, or any of the other settings ON or OFF as needed.
To configure notifications on your device:
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Allow Notifications ON and configure each of the other settings.
2. Turn Notifications ON.
3. Tap Notification settings.
4. Turn All LINE notifications ON.
5. Tap Message notifications.
6. Turn Show notifications ON.
7. Turn each item on or off by tapping it.
2. Tap Mute or Unmute.
1. Tap the Home tab > Settings > Notifications.
2. Turn Notifications ON.
3. Turn Mentions ON or OFF.
Useful info
- If this setting is turned on, you'll be notified whenever you're mentioned in a chat, even if chat notifications are turned off.
- If the person you're chatting with is using the Silent messaging feature available in LINE Labs, you will not receive notifications when they send you chat messages.
2. Turn LINE Pay/LINE Pay notifications ON or OFF.
2. Select the app you want to configure notification settings for.
Note: If the app doesn't have an on/off toggle switch, the screen for the next step will be shown.
3. Turn Messages and Notifications ON or OFF.
Note: These steps and labels may differ depending on your OS version and device.
LINE notification settings
iOS
You must configure notifications in both the LINE app and on your device to receive notifications without issue.To configure notifications in the LINE app:
1. Tap the Home tab > Settings > Notifications.
2. Turn Notifications ON.
3. Turn In-app sounds, In-app vibration, or any of the other settings ON or OFF as needed.
To configure notifications on your device:
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Turn Allow Notifications ON and configure each of the other settings.
Android
1. In the LINE app, tap the Home tab > Settings > Notifications.2. Turn Notifications ON.
3. Tap Notification settings.
4. Turn All LINE notifications ON.
5. Tap Message notifications.
6. Turn Show notifications ON.
7. Turn each item on or off by tapping it.
Chat notification settings
1. Tap the menu icon at the top of a chat.2. Tap Mute or Unmute.
Chat mention notification settings
To configure notifications for the mention feature, which lets you send messages to specific members or the whole group:1. Tap the Home tab > Settings > Notifications.
2. Turn Notifications ON.
3. Turn Mentions ON or OFF.
Useful info- If the person you're chatting with is using the Silent messaging feature available in LINE Labs, you will not receive notifications when they send you chat messages.
Notification settings by feature
Configuring LINE Pay notifications
1. In the LINE app, tap the Home tab > Settings > Notifications.2. Turn LINE Pay/LINE Pay notifications ON or OFF.
Configuring LINE authorized app notifications
1. Tap the Home tab > Settings > Notifications > Authorized apps.2. Select the app you want to configure notification settings for.
Note: If the app doesn't have an on/off toggle switch, the screen for the next step will be shown.
3. Turn Messages and Notifications ON or OFF.
Was this page helpful?
Thank you for your feedback.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
You can make detailed adjustments to your settings, such as the appearance of the screen showing notifications, your notification sound, and muting notifications for just a certain time.
For more information on how to configure your notifications, see Basic notification settings.
2. Tap Sound.
3. Choose your preferred notification sound.
2. At the top of the screen, turn Notifications and Notification settings ON.
3. Tap Add LINE notification sounds to device.
4. Tap Message notifications and turn Show notifications ON.
5. Tap Sound and select a notification sound.
Useful info
- LINE notification sounds cannot be installed on some devices.
- On some devices the notification sound set for the device may play instead of the LINE notification sound.
- To use LINE notification sounds, tap Add LINE notification sounds to device.
- To delete the LINE notification sounds added to your device, tap Remove LINE notification sounds from device.
2. Tap Mute, then select either Mute for one hour or Mute until 8 am.
To restart notifications, tap Mute, then select Unmute or Off.
1. In the LINE app, tap the Home tab > Settings > Notifications.
2. Turn Message previews ON or OFF.
To configure pop-up notification display settings:
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Adjust the settings you want to change.
Useful info
The profile icons of users that send you messages will appear in pop-up notifications on iOS 15 or later with LINE version 11.18.0 or later. If you want to hide user profile icons in pop-up messages, turn Show profile icons OFF.
Note: These steps and labels may differ depending on your OS version and device.
To configure it on your device:
1. On your device, tap Settings.
2. Tap Security & location.
3. Under Device Security, tap Lock screen preferences.
4. Select any lock screen notification settings other than "Don't show notifications at all."
To configure it in LINE:
1. Tap the Home tab > Settings > Notifications.
2. At the top of the screen, make sure that Notifications and Notification settings are turned ON.
3. Tap Message notifications.
4. Configure each of the following settings:
• Turn Show notifications ON.
• Tap Importance and select Medium or over.
• Tap Lock screen and select anything other than Don't show notifications at all.
For more information on how to configure your notifications, see Basic notification settings.
Changing your notification sound
iOS
1. In the LINE app, tap the Home tab > Settings > Notifications.2. Tap Sound.
3. Choose your preferred notification sound.
Android
1. In the LINE app, tap the Home tab > Settings > Notifications.2. At the top of the screen, turn Notifications and Notification settings ON.
3. Tap Add LINE notification sounds to device.
4. Tap Message notifications and turn Show notifications ON.
5. Tap Sound and select a notification sound.
Useful info- On some devices the notification sound set for the device may play instead of the LINE notification sound.
- To use LINE notification sounds, tap Add LINE notification sounds to device.
- To delete the LINE notification sounds added to your device, tap Remove LINE notification sounds from device.
Temporarily muting notifications
1. In the LINE app, tap the Home tab > Settings > Notifications.2. Tap Mute, then select either Mute for one hour or Mute until 8 am.
To restart notifications, tap Mute, then select Unmute or Off.
Changing the display of pop-up notifications
You can set whether to show LINE message previews on your device's screen when you receive a notification.iOS
To display message previews in pop-up notifications:1. In the LINE app, tap the Home tab > Settings > Notifications.
2. Turn Message previews ON or OFF.
To configure pop-up notification display settings:
1. Tap your device's Settings > Notifications.
2. Tap LINE in your list of apps.
3. Adjust the settings you want to change.
Useful infoAndroid
To display message notifications on your device's lock screen, you need to turn lock screen preferences ON in your device's Settings, and then turn LINE notifications ON. For the detailed steps, please see below.Note: These steps and labels may differ depending on your OS version and device.
To configure it on your device:
1. On your device, tap Settings.
2. Tap Security & location.
3. Under Device Security, tap Lock screen preferences.
4. Select any lock screen notification settings other than "Don't show notifications at all."
To configure it in LINE:
1. Tap the Home tab > Settings > Notifications.
2. At the top of the screen, make sure that Notifications and Notification settings are turned ON.
3. Tap Message notifications.
4. Configure each of the following settings:
• Turn Show notifications ON.
• Tap Importance and select Medium or over.
• Tap Lock screen and select anything other than Don't show notifications at all.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
This Help article will explain the messages sent from the LINE official accounts of companies you aren't friends with.
Useful info
If you received a message not from a company's official account but from someone you don't know, try the steps in Preventing chat messages from people you don't know and group invitations.
About the icons used for LINE official accounts:
The name of a company's official account has a gray, blue, or green icon next to it, and the type can be distinguished by the icon color. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.
About messages from the official accounts of companies you didn't add as friends:
You may get notification messages from the official accounts of companies. These are messages for things like package delivery dates and when bills are due.
These notification messages let you receive helpful information without having to add the official accounts of individual companies as friends on LINE.
How notification messages work:
Companies request to send messages on LINE based on their customers' phone numbers that they have on file. A notification message will be sent if we've confirmed at the time of sending that:
• The phone number the company has on file matches your phone number registered to LINE.
• Your LINE account allows notification messages.
• Your LINE account has not blocked the company's official account.
For security reasons, we use a special method to change (encrypt) the phone numbers sent to us by companies. We only use the relevant information to send messages to the correct user, and delete the information immediately after finishing confirmation.
Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.
Note: You may need to verify your identity with your phone number via an official account that we operate to have these notification messages sent to you.
About messages to verify your phone number:
The message to verify your phone number is for verifying your phone number regularly (every 180 days) to confirm that the phone number registered to your LINE account is the same as your currently contracted phone number.
Note: Once verified, the message won't be sent again for 180 days.
The phone number shown in the phone number verification message is shown in the following format: (international calling prefix)(country code)(phone number, minus any 0 at the beginning).
Note: To protect your privacy, only part of your phone number is shown (e.g. a Japanese phone number of “070-0000-0000” would be shown as “+817****00000”).
If your phone number registered to LINE is different from your currently contracted phone number:
• You'll become unable to receive helpful notification messages (e.g. package delivery dates, bills that are due) from the official accounts of companies.
• You may suddenly become unable to use LINE.
For the steps to check or change the phone number registered to your account, see the following Help article.
Changing your phone number
Turning off notification messages:
If you don't want to receive notification messages, do either of the following.
• Turn OFF notification messages.
• Block the relevant LINE official account.
Note: The “LINE” official account is our system account and cannot be blocked.
Useful infoTopics covered
- About the icons used for LINE official accounts
- About messages from the official accounts of companies you didn't add as friends
- How notification messages work
- About messages to verify your phone number
- Turning off notification messages
About the icons used for LINE official accounts:
The name of a company's official account has a gray, blue, or green icon next to it, and the type can be distinguished by the icon color. To make sure that a notification message is from an official account, check to make sure it has an icon with one of these colors.
About messages from the official accounts of companies you didn't add as friends:
You may get notification messages from the official accounts of companies. These are messages for things like package delivery dates and when bills are due.
These notification messages let you receive helpful information without having to add the official accounts of individual companies as friends on LINE.
How notification messages work:
Companies request to send messages on LINE based on their customers' phone numbers that they have on file. A notification message will be sent if we've confirmed at the time of sending that:
• The phone number the company has on file matches your phone number registered to LINE.
• Your LINE account allows notification messages.
• Your LINE account has not blocked the company's official account.
For security reasons, we use a special method to change (encrypt) the phone numbers sent to us by companies. We only use the relevant information to send messages to the correct user, and delete the information immediately after finishing confirmation.
Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.
Note: You may need to verify your identity with your phone number via an official account that we operate to have these notification messages sent to you.
About messages to verify your phone number:
The message to verify your phone number is for verifying your phone number regularly (every 180 days) to confirm that the phone number registered to your LINE account is the same as your currently contracted phone number.
Note: Once verified, the message won't be sent again for 180 days.
The phone number shown in the phone number verification message is shown in the following format: (international calling prefix)(country code)(phone number, minus any 0 at the beginning).
Note: To protect your privacy, only part of your phone number is shown (e.g. a Japanese phone number of “070-0000-0000” would be shown as “+817****00000”).
If your phone number registered to LINE is different from your currently contracted phone number:
• You'll become unable to receive helpful notification messages (e.g. package delivery dates, bills that are due) from the official accounts of companies.
• You may suddenly become unable to use LINE.
For the steps to check or change the phone number registered to your account, see the following Help article.
Changing your phone number
Turning off notification messages:
If you don't want to receive notification messages, do either of the following.
• Turn OFF notification messages.
• Block the relevant LINE official account.
Note: The “LINE” official account is our system account and cannot be blocked.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
To change your settings for receiving notification messages, follow the steps below on the smartphone version of LINE.
Note: For more information on how notification messages work, see the following Help article.
1. Tap the Home tab > Settings.
2. Tap Privacy.
3. Tap Provide usage data.
Note: If you're using an Android device and don't see Provide usage data, try restarting your device after changing its language settings (e.g. from the current language to Japanese and back).
4. Tap LINE notification messages.
5. Turn Allow LINE notification messages ON or OFF.
Turning Allow LINE notification messages off will make it so you are unable to receive notification messages from any company's official account.
If you don't want to get notification messages from the official account of a certain company, please block that company's official account.
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
By tapping Notifications (the bell icon) at the top of the Home tab, you can see all of the updates to your Home.
You can configure the types of notifications you receive by tapping the settings icon at the top of the Notifications screen.
In Notifications, you can check the following information.
Friend updates
• Friends you've added/friends who have added you
• New friend recommendations
Updates about Favorited friends
• Changed display names
• New profile photos/profile cover photos
• Updated status messages
Note: To add someone to your Favorites, tap the star icon on their profile screen.
Group updates
• Group invites
• Groups you're in that all of the members have joined
• Groups you're in that new members have joined
• Likes and comments on note posts
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.