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About Business Alliances
Friend safety/security
Can someone see my profile if I have their phone number but they don’t have mine?
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Someone I don't know invited me to a group
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How LINE uses the information in your device's contacts
• When you sign up for LINE and select OK at the “Your Address Book will be sent to LINE’s server” prompt.
• When you turn ON Auto-add friends in your settings or tap the refresh icon next to Last auto-add and select OK at the “Your Address Book will be sent to LINE’s server” prompt.
LINE adds mutual contacts in your device's contacts to your friend list automatically. If only one of you has the other added as a contact, the one who has the contact information on their device will be added to the other's Friend recommendations, and the recommended person will be added to the other's friend list.
Your own phone number and phone numbers obtained from your device's contacts will not be disclosed and will be protected as follows:
• Your contact information will be used only if you agree to the terms & conditions of LINE when signing up. The terms and conditions describe when and how LINE will use your personal information.
• If you agree to allow LINE to find your friends, the telephone numbers in your device's contacts will be encrypted and securely sent to our servers.
• We use encrypted text when comparing your information with existing user information.
For more information about our privacy policy, see here.
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How information from your device's contacts is stored on LINE's servers
When you agree to allow LINE to find your friends, the phone numbers in your device's contacts are sent to our servers, where they are encrypted and securely stored.
For information about our privacy policy, see here.
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Someone is impersonating me on LINE.
If we find those users, they will appear in the user's [Friends] list under the names registered in the user's phonebook.
Therefore if you have stopped using your number and someone else obtains it, a third party may be registered on your friends' [Friends] list under your name.
Please ensure that your friends do not have you registered under multiple phone numbers/mobile email addresses within their phonebook, and also check that they have not saved you under any details which are out of date such as previous phone numbers.
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Can other people view my Friends list?
Preventing your contacts list information from being sent to LINE
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Preventing others from adding you
If you don't want to be automatically added as a friend by someone who has your phone number, follow the steps below.
Note: These steps will not affect existing friends.
1. Go to the Home tab > Settings.
2. Tap Friends.
3. Turn OFF Allow Others to Add.
Tap here to open the Settings menu from your smartphone.
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Preventing ID search
To prevent others from being able to search for your ID:
1. Go to the Home tab > Settings > Profile.
2. Turn OFF Allow others to add me by ID.
Tap here to access the Profile menu from your smartphone.
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Blocking accounts that appear in your friend recommendations
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Blocking accounts
- Blocking an account doesn't completely remove it as a friend or friend recommendation. If you'd like to do so, see this Help article.
- If you want to block the account on LINE VOOM as well, see this Help article.
To block an account:
1. Tap the Home tab > your friend list.2. Tap and hold the name of the account that you want to block.
3. Tap Block > Block.
To unblock an account:
1. Tap the Home tab > Settings.Note: Tap here to open Settings from your smartphone.
2. Tap Friends.
3. Tap Blocked accounts.
4. Tap the account you want to unblock.
5. Tap Unblock > Unblock.
Note: It may take some time for the changes to be applied.
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Deleting hidden or blocked accounts
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