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Login errors

I get an error when I enter my email address or password toggle
If you see an error after entering your email address or password when logging in to the PC version of LINE, it’s possible you may have accidentally entered the wrong information.

Please try the following to make sure there are no mistakes with your login information and try logging in once again.

1. Enter your email address and password on a notepad app and make sure:
• There are no extra spaces
• Everything was entered in half-width characters
• Characters were entered correctly as letters are case sensitive

2. Copy the email address and password you entered on a notepad app.
3. Start the PC version of LINE and paste your email address and password into their respective fields, then log in.

After entering your password, click the eye icon and check to make sure it was entered correctly.

If you are unable to resolve the issue with the above information, it’s possible the login information you entered is different from the actual information registered with your LINE account.

If you registered an email address on the smartphone version of LINE, you can check it by referring to the following Help article relevant to your device.
Important: Users who made an account by signing up from the PC version of LINE will not be able to check or change their email address before logging in.


If you’re still unable to log in with the correct email address, it’s possible you may have accidentally entered the wrong password. In this case, please refer to the following Help article to change your password:


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Logging in and performance issues toggle
If you are having logging in or performance issues, first check which version of LINE you can use on your PC here, then try the following:

Windows and Mac version of LINE
• Uninstall the PC or Mac version of LINE and then reinstall it.
• Restart your computer. 
• Temporarily disable any firewalls or security software you have in place or allow LINE to connect to the internet.
• Disable any resident or customization software such as WindowsBlinds.

Windows 10 version of LINE
• Update the Windows 10 version of the LINE app.
• Restart your PC.
• Temporarily disable any firewalls or security software you have in place or allow LINE to connect to the internet.
• Disable any resident or customization software such as WindowsBlinds.

Chrome version of LINE
• Uninstall the Chrome version of LINE and then reinstall it.
• Update the Chrome browser.
Note: If you're using Chrome OS, please also try updating the OS.
• Disable background internet connected apps and extensions.
• Delete your cache and browsing history.

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I got an error regarding the Allow Login setting toggle
If you encounter an error related to the Allow Login setting when logging in to the PC version of LINE, please turn this setting ON from your smartphone.

1. Go to More > tap Settings > Account.
2. Turn the Allow Login setting ON.

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I see an error that says I am unable to log in due to network issues toggle
If you see an error that says "Unable to login due to network issues." when logging in to the PC version of LINE, it is possible you do not have a stable network connection.

Please refer to the following Help article.

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I see an error that says I am unable to be logged in toggle
If you see an error that says "We are currently unable to log you in." when logging in to the PC version of LINE, it is possible you do not have a stable network connection.

Please refer to the following Help article.

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I can't log in to the PC version of LINE toggle
If you are unable to log in to the PC version of LINE, please refer to the following Help article that is relevant to your situation.

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Why did a phone number/password error appear? toggle
If you see a phone number/password error when logging in to the PC version of LINE, you may have accidentally entered the wrong information.

Check the following to make sure there are no mistakes with your login information and try logging in once again.
Note: You can only log in using your phone number if you signed up for LINE on PC.

If you signed up for LINE on a smartphone, you can log in using your email address or QR code.

1. Enter your phone number and password in a notepad app.
Make sure:
- There are no extra spaces.
- Everything was entered in half-width characters.
- Characters were entered correctly (letters are case sensitive).

2. Copy the phone number and password you entered.
3. Start the PC version of LINE and paste your phone number and password into their respective fields, then log in.

If you’re still unable to log in with the steps above, it’s possible your password was entered incorrectly.

To change your password, please see this Help article.

If you’re using the Windows or Mac version of LINE, click the icon next to the password field after entering your password to display it and make sure it’s correct.

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