The My Inquiries page shows the inquiries you've sent to LINE Customer Care, as well as all the replies you've received.
Note: LINE Customer Care will also reply to the email address you enter when you send your inquiry.
You can access My Inquiries from the link in the notification that you receive from the Service Messages official account.
For more information about the Service Messages official account, see this Help article
Each of your inquiries will have one of the follow statuses.
• Pending: This status shows that your inquiry has been received by LINE Customer Care, or that we sent you a reply asking for additional information.
• Answered: This status shows that LINE Customer Care has sent an answer to your inquiry.
• Closed: This status appears when an inquiry does not need to be answered (because it was a duplicate, or for another reason).
Inquiries will appear in your history for one year from the date they are received.
Let us know if we can make it better.