LINE

Help

Chat Security

Unknown login notifications toggle
You will receive a notification when you log in to LINE, LINE STORE or some of LINE’s related app services. If you received a login notification even though you did not log in to any of the above, we recommend that you take the following precautions. 
Disable logins from other devices
By turning off Allow Login, you will not be able to log in to other versions of LINE such as PC, iPad, etc.

1. Go to the More tab > tap Settings > Accounts.
2. Turn off Allow Login.

Settings



We also recommend changing your password. To change your password, please see this article.

If you do not recall logging in to your LINE account, a third party may have entered your email address and password.

If you received notifications even though you did not log in to your account, please see the set of instructions below that correspond to your situation.

I. If you can still use your LINE account
A third party may have attempted to log in to your LINE account from another smartphone. Please change your password.

To change your password, please see this article.

II. If you can no longer use your LINE account
A third party may be using your LINE account. You can retrieve your LINE account by logging in to it again on the smartphone you have been using it on within 24 hours of receiving the notification.

To log in to your account, please follow the steps below.

1. Start LINE and tap Log in.
2. Enter the email address and password registered to your account and tap OK, or select Login with Facebook. Please change your password after logging in.

Was this page helpful?

Yes No

Possibility of messages being viewed by third parties toggle
As messages sent in chats are covered by the law governing privacy of communications, no LINE employee or third party, besides the chat participants themselves, will be able to view them. LINE treats the chat history and other information of its users as important personal information, and handles them with the maximum level of security possible.

Was this page helpful?

Yes No

Preventing messages from strangers toggle
To prevent messages from strangers, please refer to the measures below.

Block Messages from Non-Friends
1. Go to the More or "..." tab > Settings > Privacy.
2. Turn on Filter Messages.

Settings



Stop Others from Automatically Adding You
If you do not want to be displayed as a friend or friend recommendation on the accounts of people who have your phone number, please follow the steps below.

1. Go to the More or "..." tab > Settings > Friends.
2. Turn off "Allow Others to Add."

Settings



Stop Others from Adding You by ID
1. Go to the More or "..." tab > Settings > Privacy.
2. Turn off "Allow Others to Add by ID."

Allow Others to Add by ID Settings



If you receive messages from strangers on LINE, please block them using the steps below.

1. Tap the "V" button at the top right of the chat.
2. Tap Block.

Was this page helpful?

Yes No

Blocking LINE GAME messages toggle
To block messages from LINE GAME apps, please follow the steps below.

1. Go to the More or "..." tab > Settings > Notifications > Authorized Apps.
2. Tap the game you wish to block messages from.
3. Turn off Receive Messages and/or Receive Notifications.

If you turn off Receive Messages, you will not receive messages but will continue to receive any gifts your friends send you.

If you turn off Receive Notifications, you will still receive LINE messages, but will not be notified when they arrive.

Settings

Was this page helpful?

Yes No

Help Center