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Email address/Password
Creating a password
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Setting a secure password
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I can't receive the verification email when registering my email address
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Unlocking the screen that appears when trying to change your email address or password
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Registering/changing/checking your registered email address
Registering an email address to your LINE account makes it possible for you to reset your password in case you forget it. To register, change, or check your email address, refer to the following sections.
Registering an email address
1. Tap the Home tab > Settings > Account > Email address.Note: Tap here to go to your Account settings from your smartphone.
2. Enter an email address, then tap Next.
3. Enter the verification code, or tap the URL in the email you receive > OK.
If you're not receiving the verification email when you register your email address, see the following Help article.
I can't receive the verification email when registering my email address
Changing your registered email address
1. Tap the Home tab > Settings > Account.2. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter a new email address, then tap Next.
4. Enter the verification code or tap the URL in the email you receive.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your email address.
If you're not receiving the verification email when you verify your email address, see the following Help article.
I can't receive the verification email when registering my email address
Checking your registered email address
1. Tap the Home tab > Settings > Account.Note: Tap here to go to your Account settings from your smartphone.
2. Tap Email address.
3. Your email address will appear under Change your email.
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I'm not receiving the password reset email
There are a few reasons why you may not be receiving the email to reset your LINE password or the email to finish registering your email address.
Useful info
You will be restricted from registering your email address for a certain amount of time if you repeatedly have a verification code sent. In this case, please try again after at least 24 hours have passed.
To resolve the issue, please check all of the following details.
1. Check if an email address is registered to LINE.
The password reset email is sent to the email address registered to LINE. You won't receive a password reset email if you don't have an email address registered to LINE. When you register an email address to LINE, you're sent an email containing a verification code with "LINE Email Address Verification Message" as the subject line.
Email address registration is completed by entering the verification code contained in the above email or tapping the enclosed link.
If you received an email with the above subject line and registered the email address to LINE, please enter the email address you received the above email at.
If you haven't received or can't confirm the email, it's possible you don't have an email address registered to LINE. If you don't remember your password and you don't have an email address registered, you won't be able to log in with your phone number. In this case, please try another login method.
2. Check if you entered your email address registered to LINE correctly.
If the email address you entered is different from your email address registered to LINE, you won't receive the reset email. Enter your email address correctly while making sure that:
• You are careful entering characters that are similar (e.g. the letter "o" and the number "0").
• Uppercase and lowercase letters are entered correctly.
If you saw an error message when you entered your email address, please check the email address you entered because it's possible that:
• You used full-width alphanumeric characters.
• There were spaces included.
• You used more than one dot in a row (e.g. ab..cd@example.com).
• You used a hyphen at the beginning (e.g. -abcd@example.com).
• You used a dot just before the @ sign (e.g. abcd.@example.com).
3. Check all of your email folders.
Check if the password reset email with "[LINE] Password reset for LINE" as the subject line, was misplaced in your spam folder or other non-inbox folder.
4. Check your email settings.
If you have filters in place, such as ones that block emails containing URLs or block emails from PCs, please try disabling them.
If you have domain filters in place, please add "line.me " to your list of accepted domains.
5. Resend the email.
After you check the potential issues above, send the password reset email again, and check if you receive it. If you don't receive the email, you won't be able to log in with your phone number. In this case, please try another login method.
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Checking/changing your password
There is no way to directly check the password you need to transfer your LINE account. If you forgot your password, refer to either of the following steps and change it.
Note: Be sure to write your new password down so you don’t forget it.
If you still have your old device
1. Tap the Home tab > Settings > Account.2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lower case letters
- Numbers
- Symbols
Go to your Account settings (in the LINE smartphone app)
If you don't have your old device
Important:- The following information only applies to LINE accounts created with LINE versions earlier than 13.11.0.
- You will not be able to reset your password if you haven't registered an email address to your LINE account.
To change your password:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with phone number.
3. Check the Terms and Conditions of Use and Privacy Policy, then enter your phone number and tap the arrow > OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap Send.
8. Rest your password by following the email that was sent to the email address you entered.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lower case letters
- Numbers
- Symbols
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