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Tarjeta Visa LINE Pay

Tarjeta Visa LINE Pay toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

A Visa brand credit card with all of the perks of LINE Pay, the Visa LINE Pay credit card can be used in over 200 countries and regions around the world.

Visa LINE Pay credit card perks
• Make payments at LINE Pay merchants without adding money to your LINE Pay balance in advance.
• Earn 3% back in Points for credit card purchases made in the first year.
• Earn Points for payments made with LINE Pay based on your LINE POINT CLUB level.

Annual credit card fee
JPY 1,250 (excluding tax)
Note:
- There is no annual fee for the first year.
- After the first year, you won't be charged the annual fee if you make at least one credit card purchase yearly.

Point rewards
You'll earn Point rewards after linking your Visa LINE Pay credit card to LINE Pay.
Note: You won't receive Points if your card is not linked to your LINE Pay account.

Transactions eligible for Point rewards
• Add & Pay purchases
Depending on your level, payments made at LINE Pay merchants using Add & Pay will earn back Points for 1-3% of your purchase total.

• Credit card purchases
Credit card purchases made at Visa merchants will earn back 3% of your purchase total as Points.
Note: This reward rate applies for the first year. For more information, see this Help article.

Related Help articles:

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¿Cómo puedo solicitar una tarjeta? toggle

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To apply for a Visa LINE Pay credit card, tap Apply for or register a new card under the "Visa LINE Pay credit card" banner. You can also apply for a card here (only available in Japanese).
Note: Minors must have the permission of a parent or guardian to apply.

A routine review is performed for all applications. Information about your review will be sent to the email address that you registered when applying for the card. If you are using any email filters, make sure to allow emails from the following domains:
• vpass.ne.jp
• smbc-card.com

For details about the application requirements, see this Help article.

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¿Cuáles son los requisitos para la tarjeta Visa LINE Pay? toggle

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 You must be 18 or older (excluding high school students) to apply for a Visa LINE Pay credit card.

Note:
- Minors must have the permission of a parent or guardian to apply.
- A routine review is performed for all applications.

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¿Cuánto tarda en llegar una tarjeta Visa LINE Pay? toggle

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After finishing the online application for your Visa LINE Pay credit card, the time it takes for the card to arrive will differ depending on which method you used for setting a bank account.

If you set the bank account online:
Your card will arrive about one week after you finished setting the bank account.

If you set the bank account via post:
Your card will arrive within two to three weeks of sending your bank account information.

For information on checking the status of your application review, see here (only available in Japanese).

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¿Cómo registro la tarjeta Visa LINE Pay en mi LINE Pay? toggle

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To register your Visa LINE Pay credit card to your LINE Pay account: 
1. From the LINE Pay main menu, tap Apply for or register a new card under "Visa LINE Pay credit card" > Link card.
2. Enter your card information.
3. Tap Add a card.

Note:
- You can also register your Visa LINE Pay credit card from Add Credit Card on the LINE Pay main menu.
- You will not earn Points until your Visa LINE Pay credit card is registered to your LINE Pay account.

Related Help article:

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¿Puedo registrar varias tarjetas Visa LINE Pay? toggle

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Only one Visa LINE Pay credit card can be added to a LINE Pay account.

If you're registering a newly issued Visa LINE Pay credit card to your LINE Pay account, make sure to delete the card that you were using previously first.

Related Help article:

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¿Qué son las Recargas Pay? toggle

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The Add & Pay feature lets you make payments with your Visa LINE Pay credit card right away, without the need to add money to your LINE Pay balance in advance. 

You can use Add & Pay to make online, Scan Bill, and code payments.
Note:
- Add & Pay cannot be used together with your LINE Pay balance/LINE Pay Bonus, or with a LINE Pay card or Google Pay (QUICPay+).
- Add & Pay may not be accepted at some merchants.

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¿Qué tipos de uso tiene la tarjeta? toggle

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You can use your Visa LINE Pay credit card:

At LINE Pay merchants
By registering a Visa LINE Pay credit card to your LINE Pay account, you can use Add & Pay to make code paymentsonline, and Scan Bill payments.

See this Help article for information on registering your credit card, and this Help article for details about Add & Pay. 

At Visa merchants
For information on how to use your Visa LINE Pay credit card at Visa merchants, see here (only available in Japanese).
Note: You will not earn Points if your Visa LINE Pay credit card isn't registered to your LINE Pay account.

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¿Cuál es el límite de uso de la tarjeta? toggle

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Spending limit for payments at Visa merchants
Check your limit on the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

LINE Pay spending limits
Check your limits by going to the LINE Pay main menu and tapping Settings > Balance Types and Limits.

If you've exceeded your Visa LINE Pay credit card limit, you cannot use Add & Pay to make payments at LINE Pay merchants. In this case, change your payment method to LINE Pay balance when using LINE Pay to make payments at LINE Pay merchants.
Note:
- You need to add money before you can make payments from your LINE Pay balance.
- Make sure you haven't exceeded your LINE Pay spending limits.

To change your payment method to your LINE Pay balance, go to the LINE Pay main menu and tap Add & Pay or Payment method in the middle of the screen.

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¿Puedo pagar las Recargas Pay en cuotas? toggle

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To set up installment or revolving payments, first complete a payment and then apply for あとから分割 (Pay with installments later) or あとからリボ (Make revolving payments later) on the Vpass online service offered for Sumitomo Mitsui credit card holders.
Note: You cannot choose to make installment or revolving payments before making a payment with LINE Pay.

For details about how to apply for each payment type, see the Vpass pages below (only available in Japanese).
Note: You'll need to log in to your Vpass account.

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Quiero saber cuales son las fechas de corte y de pago toggle

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For Add & Pay purchases
As a rule, the amounts for transactions completed between the first and last day of each month are withdrawn on the 26th of the following month.
Note: When the 26th is a Saturday, Sunday, or national holiday, the withdrawal date will be the next business day.

To check the "Transaction complete" date for a payment, go to the LINE Pay main menu, tap History, and select the payment.

For credit card purchases at Visa merchants
Check your payment details on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

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¿Cuándo recibiré mis Puntos? toggle

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The time it takes for you to receive your Points will vary depending on the payment method you used.

You can check the Points you've received by going to the LINE main menu > Wallet > LINE POINT CLUB > History.

For Add & Pay
Points are issued within a few days of the payment date. You'll receive a notification message from the LINE Wallet (LINEウォレット) official account when your Points are issued.

For credit card purchases at Visa merchants
Points are issued within a few days of the date you see in your history on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note:
- You'll need to log in to your Vpass account.
- You will not receive a notification message from the LINE Wallet official account when your Points are issued.

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Quiero comprobar el desglose de mis pagos con Visa LINE Pay toggle

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You can check your Visa LINE Pay credit card transaction history using either of the methods below.

To check payments made at LINE Pay merchants:
Go to the LINE Pay main menu and tap History.
Note: Transactions made with LINE Pay will also appear in your credit card usage history, but you will not be charged twice.

To check payments made at Visa merchants:
Check your history on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

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¿Puedo recargar Saldo LINE Pay con la tarjeta? toggle

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You cannot add money to your LINE Pay balance from a Visa LINE Pay credit card. However, by linking the card to LINE Pay, you can make payments at LINE Pay merchants without adding money in advance using Add & Pay.

Related Help article:

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¿Cuánto se tarda en recibir el reembolso de una operación cancelada? toggle

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It can take a few days or up to several months to receive refunds for canceled Add & Pay payments or card payments made at Visa merchants.
Note: The refund will not be made to your LINE Pay balance.

Also, a refund cannot be issued until the cancelation has been processed by the merchant. You can check the cancelation status for online payments in the relevant online service's purchase history.

For Add & Pay
Refunds are issued once a payment has a "Transaction complete" date in its Purchase Details. To check a payment's details, go to the LINE Pay main menu and tap History > the payment.

If you cancel a payment that used Points, the Points will be refunded along with the amount used from Add & Pay.

For credit card purchases at Visa merchants
Refunds will be issued in one of the following ways:
• The refund amount will be subtracted from the billed amount on the payment date, canceling out the payment amount.
• You will be charged on the payment date, then receive a refund on the payment date the following month.

For more information, see here (only available in Japanese).

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Hice un pago con la tarjeta pero no recibo los Puntos toggle

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Points are issued as described below.
Note: It can take a few days or up to several months to complete a transaction with some merchants.

For Add & Pay purchases
From the LINE Pay main menu, tap History and select a payment. Points will be issued within a few days of the "Transaction complete" date you see in the Purchase Details.
Note:
- Check the chat message sent by the LINE Wallet (LINEウォレット) official account to see how many Points you're scheduled to receive.
- The time it takes for the "Transaction complete" date to appear depends on the store or service.

For credit card purchases at Visa merchants
Points are issued within a few days of the date you see in your history on the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

To check the Points you have, go to the LINE main menu > Wallet > LINE POINT CLUB.

Points will not be issued for any purchases made with your Visa LINE Pay credit card before it has been registered to your LINE Pay account, so make sure to register your card before you start using it.

If you delete your Visa LINE Pay credit card from LINE Pay or register a new one before your Points are awarded, you may not be able to receive them as intended.

Additionally, some types of payments are not eligible to receive Points. See this Help article for details.

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No me llegan las notificaciones LINE de mis pagos con la tarjeta toggle

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You'll receive a notification via chat message from the LINEウォレット (LINE Wallet) official account when you make payments with Add & Pay. However, LINE notifications are not sent out when you make credit card purchases at Visa merchants.
Note: We plan to offer LINE notifications for credit card purchases sometime soon.

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¿Tengo que cancelar la tarjeta de débito LINE Pay para usar la de crédito? toggle

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No, you can apply for and use a Visa LINE Pay credit card while continuing to use your LINE Pay card.

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No puedo registrar la tarjeta en mi LINE Pay toggle

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If you are unable to register your Visa LINE Pay credit card to your LINE Pay account, make sure that:
• Your card number and other information was entered correctly.
• The card is not already registered to your account or another account.
• There is no reason why your card cannot be used normally.
Note:
- To check the status of your card, please contact Sumitomo Mitsui Card directly. For details, see here (only available in Japanese).
- If your card has been reissued, be sure to delete the card currently registered to your LINE Pay account before registering the new one.

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No puedo hacer Recargas Pay toggle

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Add & Pay cannot be used with the services below.

• LINE Pay card
• Google Pay
• Sending money
• Withdrawing money
• Wire transfers
• Split bill payments
• Financial services such as LINE Securities, BITMAX, LINE Pocket Money, and LINE Smart Invest

In addition, you may not be able to use Add & Pay at some LINE Pay merchants.

Make sure to check your LINE Pay and Visa LINE Pay credit card spending limits.

For information on LINE Pay limits, see this Help article.

For Visa LINE Pay credit card limits, check the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

If you cancel a payment, it can take a few days or up to two months for the cancelation to be reflected in your Visa LINE Pay credit card limits. Please understand that this is a specification of the credit card.

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¿Hasta cuándo recibiré el 3% de mis pagos con la tarjeta Visa LINE Pay? toggle

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The 3% back reward rate for Visa LINE Pay credit cards is currently scheduled to apply only for the first year.
Note: Plans regarding reward rates after the first year will be announced at a later time.

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¿Tengo que registrar la tarjeta en mi cuenta de LINE Pay? toggle

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You can use your Visa LINE Pay credit card to make purchases at Visa merchants without registering it to your LINE Pay account.
Note: You will not earn Points based on your level or for making credit card purchases at Visa merchants.

Related Help articles:
About LINE POINT CLUB (only available in Japanese)

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Qué hacer en caso de robo o pérdida de la tarjeta toggle

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If your card was stolen or lost
Suspend use of your card as soon as possible on the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: You'll need to log in to your Vpass account.

If you need your card reissued due to problems with the magnetic strip or other damage
Apply to have your card reissued from the Vpass online service (only available in Japanese).
Note: You'll need to log in to your Vpass account.

Before registering a newly issued Visa LINE Pay credit card to your LINE Pay account, make sure to delete the card that you were using previously.
Note: If your JCB brand LINE Pay card has been lost, stolen, or damaged, see this Help article.

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Quiero cancelar mi tarjeta Visa LINE Pay toggle

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You can cancel your Visa LINE Pay credit card via the Vpass online service offered for Sumitomo Mitsui credit card holders (only available in Japanese).
Note:
- You'll need to log in to your Vpass account.
- Canceling your Visa LINE Pay credit card doesn't delete your LINE or LINE Pay account.

Before canceling your credit card, be sure to confirm the information below.

If you have any pre-approved payments for a LINE Pay merchant
Your pre-approved payment contracts will be deleted with the cancelation of your credit card. Check the current status of your payments by going to the LINE Pay main menu and choosing Settings > Pre-approved payment.
Note: To change or cancel a pre-approved payment, contact the merchant that appears.

If your LINE POINT CLUB level is Platinum
Be aware that your level will drop to Gold or lower the month after you cancel your Visa LINE Pay credit card.
Note: You must have a Visa LINE Pay credit card added to your LINE Pay account for your level to be Platinum.

For information about the My Level program, see this Help article.

If your LINE Pay payment method is set to Add & Pay
After canceling your Visa LINE Pay credit card, you will no longer be able to use Add & Pay.

When making online, Scan Bill, or code payments at LINE Pay merchants, be sure to change the payment method in the LINE Pay main menu to LINE Pay balance.

For information on deleting your JCB brand LINE Pay card, see this Help article.

For details about deleting your LINE Pay account, see this Help article.

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Si elimino mi LINE Pay, ¿puedo seguir usando la tarjeta? toggle

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Deleting your LINE Pay account doesn't cancel your Visa LINE Pay credit card. You can keep using your card to make purchases at Visa merchants.
Note: You will not receive Points for purchases.

Related Help article:

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Si cancelo la tarjeta, ¿perderé mis LINE POINTS? toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

Canceling your Visa LINE Pay credit card doesn't delete your LINE or LINE Pay account, so you can still use any Points you've earned.

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¿Puedo cambiar el diseño de mi tarjeta? toggle

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You can apply for a different Visa LINE Pay credit card design from the Vpass online service for Sumitomo Mitsui credit card holders (only available in Japanese).
Note: There is a service fee of JPY 1,000 (excluding tax) for changing the design of your card.

We plan to start issuing the standard card designs (white, green, yellow, and black) from July of 2020.

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No puedo solicitar la tarjeta toggle

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See the information below for the issue you're experiencing.

If the Visa LINE Pay credit card application form doesn't open normally:
• Check the recommended specifications for the Sumitomo Mitsui Card website here (only available in Japanese).
• Try updating the LINE app to the latest version and restarting your device.

If you're having trouble filling out the form:
Please contact Sumitomo Mitsui Card's Visa LINE Pay Credit Card Enrollment Help Desk at 0120-999-048.
Note: Assistance is only available in Japanese.

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¿Cómo hago para modificar o cancelar la solicitud de tarjeta? toggle

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See this FAQ page on the Sumitomo Mitsui Card website (only available in Japanese).

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¿Puedo registrar la tarjeta en Google Pay o Apple Pay? toggle

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See the links below for details about registering your Visa LINE Pay credit card to other payment platforms.
Note: These links are only available in Japanese.


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¿Se aplican Puntos a los pagos con Apple Pay o Google Pay? toggle

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After registering your Visa LINE Pay credit card to Apple Pay or Google Pay, you will also earn Points for iD payments.

For details about registering your card to other payment platforms, see this Help article.

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Quiero solicitar una tarjeta familiar toggle

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With the Visa LINE Pay credit card, you can apply to have a family card issued for one family member for free.
Note: There is a JPY 400 (excluding tax) service charge for each additional family member.

A family card cannot be issued at the same time as your ordinary Visa LINE Pay credit card. After having an ordinary card issued, check the details on this page (only available in Japanese), log in to your Vpass account, and then apply for a family card.

Points earned for the use of a family card are issued to the LINE Pay account that is linked to the card.

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Quiero solicitar una tarjeta ETC toggle

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You can apply for an ETC (electronic toll collection) Visa LINE Pay credit card with no annual membership fees for the first year.
Note: There is an annual membership fee of JPY 500 (excluding tax) after the first year. However, the annual fee will be waived each year if you use the card to make ETC payments.

You can have the ETC card issued when you apply for an ordinary Visa LINE Pay credit card, or at a later date. If you have the ETC card issued later, make sure to check the details on this page (only available in Japanese) and log in to your Vpass account before applying.

Points earned for ETC card use are issued to the same LINE Pay account that is linked to your Visa LINE Pay credit card.

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¿Puedo usar mis Puntos o Saldo de LINE Pay para pagar el recibo de la tarjeta? toggle

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Visa LINE Pay credit card bill payments can only be made using the bank account that you specified when applying for your card.

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Pagos no compatibles con LINE POINTS toggle

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Points are not awarded for:
• Adding money to e-money/prepaid card/wallet services (e.g. WAON, nanaco, Edy, Suica, PASMO, ICOCA, Kyash).  
Note: This includes adding money to Mobile Suica and Mobile PASMO, as well as purchasing commuter passes.
• Purchasing cash vouchers.
• Purchasing financial products (e.g. mutual funds, stocks).
• One-time tax or insurance payments of over JPY 50,000.
• National pension plan payments.
• Charitable donations.
• Membership fee payments (e.g. for credit cards, electronic toll collection systems).
• Service charge payments (e.g. for revolving or installment credit card payments).
• Borrowing cash on credit.
• Other products and services that are specified as ineligible for Points when using the card.
Note: We cannot respond to inquiries about the eligibility of individual items.

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LINE POINT CLUB

¿Qué es LINE POINT CLUB? toggle

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LINE POINT CLUB is a special incentives program that earns you rewards for your level. Your LINE POINT CLUB level is determined based on how many Points you've earned in the past six months from your use of LINE services.

There are also additional rewards for using LINE services. You can find details about them here (only available in Japanese).

Related Help articles:
LINE POINT CLUB service details (only available in Japanese)
About your LINE POINT CLUB level (only available in Japanese)
Checking your LINE POINT CLUB level (only available in Japanese)

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¿Qué tipos de pagos se contabilizan para definiir mi nivel? toggle

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Any of the Points below that you've earned in the past six months count toward determining your level ("My Level").

• Points for making payments with LINE Pay

• Points from services other than LINE Pay

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¿Cuántos Cupones Reward puedo descargar? toggle

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The number of reward coupons that you can download in a month differs depending on your level.

You can check how many reward coupons you can download in a month by going to the Wallet tab and tapping LINE POINT CLUB > Reward coupons.

For more information about LINE POINT CLUB, see this Help article (only available in Japanese).

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¿Cuál es el periodo de validez de los Cupones Reward? toggle

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Reward coupons are valid from 10 am on the first of the month to 9:59 am on the first of the following month. Please be aware that you will no longer be able to use coupons after their validity period has ended.

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Quiero comprobar los Cupones Reward que descargué toggle

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You can check your downloaded coupons from My coupons on the LINE Pay main menu.

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No puedo descargar los cupones toggle

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If you can't download reward coupons, it may be because:

• There is a limit on the number of coupons that can be distributed or used.

• You already have the maximum number of coupons allowed for your level.

 

Important: If you delete your LINE Pay account after downloading coupons, you will not be able to download them again with a new LINE Pay account, even if they were unused.

 

If you can't use a coupon, see this Help article.

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Quiero eliminar los cupones que descargué toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Reward coupons cannot be canceled after they've been downloaded. Make sure to check the content of coupons before downloading them.

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No pude descargar todos los cupones este mes, ¿seguirán disponibles? toggle

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The availability period for reward coupons is from 10 am on the first of the month to 9:59 am on the first of the following month.

Any coupons that you are unable to download during this period will not carry over to the next month.

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Si cancelo mi LINE Pay, ¿qué pasa con mi nivel de LINE POINT CLUB? toggle

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When you delete your LINE Pay account, your level will stay the same until 9:59 am on the first of the following month.

Your level will be Gold or lower unless you sign up for LINE Pay again and register a Visa LINE Pay credit card to your account.

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¿Los Puntos se aplican a todos los pagos con LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

In LINE POINT CLUB, you will not receive Points for:
• Payments made with methods other than Add & Pay.
• Payments with a Visa LINE Pay credit card that isn't registered to your LINE Pay account.
• The portion of a purchase that was discounted with Points.
• The portion of a purchase that was discounted with a LINE Pay coupon (reward coupon).

For details about transactions that do not earn Points, see this Help article.

Related Help article:

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¿Qué es Visa LINE Pay? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

For information about the Visa LINE Pay credit card, see here.

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Registré una tarjeta Visa LINE Pay, pero mi nivel no cambia a Platino toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If your LINE POINT CLUB level is not Platinum even though you registered a Visa LINE Pay credit card to your LINE Pay account, it may be due to one of the following reasons.

• It's still the same month in which you registered your card.
Note: Your LINE POINT CLUB level will be updated after 10 am on the first day of the following month.
• You earned fewer than 5,000 Points in the past six months.

If your current level is Platinum and you accidentally delete your Visa LINE Pay credit card from your LINE Pay account or you need to delete your card because you were reissued a new one, your level will remain Platinum as long as you register a Visa LINE Pay credit card to your account by 9:59 am on the first day of the following month.
Note: You must also have fulfilled the condition of earning at least 5,000 Points in the past six months.

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Quiero información detallada sobre LINE POINT CLUB toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

For information about LINE POINT CLUB, see here (only available in Japanese).

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Programa de reembolso de pagos cashless (キャッシュレス⋅消費者還元制度)

¿Qué es el Programa de reembolso de pagos cashless (キャッシュレス⋅消費者還元制度)? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Note: The cashless payment rebate program ended on June 30, 2020.

To go along with the consumption tax rate increase that went into effect in October 2019, the Japanese government has initiated a program offering point rebates for cashless payments made at participating merchants until June 30, 2020. This measure is meant to help offset any decrease in demand, accelerate the use of cashless payment methods, and improve consumer convenience.

When you use LINE Pay, you'll get 5% back in Points for payments made at participating small and mid-size merchants, and 2% back for payments made at franchise stores.
Note: For information on the rebate rates for each merchant, see their in-store posters or notices.

Points are also issued for LINE POINT CLUB, so you can get a total of up to 8% back in rebates.

For online/card payments with a Visa LINE Pay credit card or iD payments, you'll receive discounts for purchases made from the following month instead of receiving Points.

For more details about using LINE Pay with the cashless payment rebate program, see here (only available in Japanese).

Related Help articles:

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¿Cómo puedo reconocer negocios con reembolso de pagos cashless (キャッシュレス⋅消費者還元制度)? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Note: The cashless payment rebate program ended on June 30, 2020.

Participating merchants will display the sticker shown below in their stores along with their rebate rates. For online stores, look for this mark on the merchant's website.

   

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¿Qué métodos de pago aplican para los reembolso de pagos cashless (キャッシュレス⋅消費者還元制度)? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Note: The cashless payment rebate program ended on June 30, 2020.

You can use the following payment methods for the cashless payment rebate program:
• LINE Pay code payments
• LINE Pay card
• Google Pay (QUICPay+)
• LINE Pay online payments

If you have a Visa LINE Pay credit card, the following transaction types are also eligible for the rebate program:
• Add & Pay payments at LINE Pay merchants
• Credit card payments at Visa merchants
• Payments at iD merchants

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No recibo los Puntos del reembolso de pagos cashless (キャッシュレス⋅消費者還元制度) toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Note: The cashless payment rebate program ended on June 30, 2020.

If you didn't receive Points for the cashless payment rebate program, check if:
• The payment was made after June 30, 2020.
• You used an acceptable payment method.
• You reached your limit for cashless payment rebates.
• The payment was canceled or refunded.

Note: At some convenience stores and other merchants, you may get an immediate 2% discount on your purchase instead of Points. You can confirm this by going to History from the LINE Pay main menu.

If you make payments with a LINE Pay card or Google Pay, your Points for them will be issued together at a later date.

For online/card payments with a Visa LINE Pay credit card or iD payments, you'll receive discounts for purchases made from the following month instead of receiving Points.

Related Help articles:

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¿Cuándo recibo los Puntos del reembolso de pagos cashless (キャッシュレス⋅消費者還元制度)? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Note:
- The cashless payment rebate program ended on June 30, 2020.
- Points will be awarded for payments made before July 1, 2020.

If you make a LINE Pay code payment (e.g. barcode, QR code) or use LINE Pay for an online payment, you'll get your Points the day after the payment is made.
Note: Points for LINE POINT CLUB will be issued separately.

Points for payments made with a LINE Pay card or Google Pay will be issued together at a later date.

For online/card payments with a Visa LINE Pay credit card or iD payments, you'll receive discounts for purchases made from the following month instead of receiving Points.

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¿Qué pasa si cancelo un pago con reembolso de pagos cashless (キャッシュレス⋅消費者還元制度)? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Note: The cashless payment rebate program ended on June 30, 2020.

If you cancel or get a refund for a cashless payment covered by the rebate program, you will lose any Points you received for it. You will also lose any Points that you received for LINE POINT CLUB separately.

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¿Cuál es el límite de Puntos de reembolso de pagos cashless (キャッシュレス⋅消費者還元制度)? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

Note: The cashless payment rebate program ended on June 30, 2020.


You can receive up to 30,000 Points each month from the total spent with all of your payment methods.

For information about which payment methods are accepted for the cashless payment rebate program, see this Help article.

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¿Con qué productos se aplica el reembolso de pagos cashless (キャッシュレス⋅消費者還元制度)? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

Note: The cashless payment rebate program ended on June 30, 2020.


If you make a purchase with a payment method that's accepted by the cashless payment rebate program, you'll receive Points for it.

To check whether or not you've received Points, go to the main menu on LINE and tap Wallet > LINE POINT CLUB > History.
Note: We cannot respond to inquiries about the eligibility of individual items.

For online/card payments with a Visa LINE Pay credit card or iD payments, you'll receive discounts for purchases made from the following month instead of receiving Points.

For information about which payment methods can be used with the rebate program, see this Help article.

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LINE Pay Bonus

¿Qué son los LINE Pay Bonus? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

LINE Pay Bonus is a type of point that can be used with LINE Pay. Bonuses are awarded to users for things like promotions.

You can use your LINE Pay Bonus for:
• My Code payments
• Online payments
• Scan Bill payments
Note: 
- You can also use your LINE Pay Bonus together with your LINE Pay balance and LINE Points.
- LINE Pay Bonuses cannot be used to pay for taxes and some utility fees.

You cannot use your LINE Pay Bonus for:
• LINE Pay card or QUICPay+ payments
• LINE Smart Invest
• LINE Insurance
• BITMAX
• LINE Pocket Money
• Coke ON Pay-compatible vending machines
• Tappiness vending machines
• LINE Pay's "Exchange Money" feature
• The "Currency exchange via Korean ATM" feature
• Withdrawing money
• Split bill payments
Note: LINE Pay Bonuses cannot be converted to your LINE Pay balance.

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¿Cómo puedo ganar Bonus? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

LINE Pay Bonuses are awarded for participating in LINE Pay and other LINE services promotions.
Note: You cannot add money to your LINE Pay Bonus.

Bonuses can also be sent between friends on LINE.

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¿Para qué sirven los Bonus? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can use your LINE Pay Bonus for LINE Pay payments or send it to friends on LINE.

Making payments with your LINE Pay Bonus
Your LINE Pay Bonus can be used for:
- My Code payments
- Online payments
- Scan Bill payments
Note: LINE Pay Bonuses cannot be used to pay for taxes and some utility fees.

If you have a LINE Pay Bonus when you make a payment, it will be used before your regular balance.

Example: Making a payment for JPY 1,000
If you have a LINE Pay Bonus worth JPY 500 and JPY 1,000 in your LINE Pay balance; the JPY 500 Bonus and JPY 500 from your LINE Pay balance will be used.
Note: You cannot specify how much of your LINE Pay Bonus to use.

If you use LINE Points together with your LINE Pay Bonus, your Points will be used first.

Sending your LINE Pay Bonus to a friend
To send your LINE Pay Bonus to a friend, go to the LINE Pay main menu and tap Send Money. What you can send will depend on your LINE Pay account type.

Line Cash account users:
You can send your LINE Pay Bonus to a friend, but not money from your LINE Pay balance.

Line Money account users:
If you have a regular LINE Pay balance and a LINE Pay Bonus, money from your LINE Pay balance will be sent first.
Note: You cannot specify how much money from your LINE Pay balance or LINE Pay Bonus to send.

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¿Cuál es el periodo de validez de los Bonus? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

 LINE Pay Bonuses will expire two years after the day they are received.

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¿Qué pasa si cancelo un pago? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you cancel a payment for the full amount, any part of your LINE Pay Bonus that was used will be refunded.

For partial cancelations of payments made with both your Bonus and LINE Pay balance, your LINE Pay balance will be refunded before your LINE Pay Bonus or LINE Points.
Note: You will lose any LINE Points you received from My Level for the canceled payment.

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Quiero comprobar mi historial de Bonus toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can check your history by going to the LINE Pay main menu and tapping LINE Pay Bonus History.

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¿Qué pasa si elimino o transfiero mi LINE Pay? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

Your LINE Pay Bonus is linked to your LINE and LINE Pay accounts.

For this reason, deleting your LINE or LINE Pay account will also delete your LINE Pay Bonus.
Note: LINE Pay Bonuses cannot be restored after they have been deleted.

If you change devices, you can keep using your LINE Pay information and Bonus by transferring your LINE account.

For information on how to transfer your LINE account, see this Help article.

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¿Cuál es el límite de uso de los Bonus? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

With LINE Pay, there are set limits to how much you can spend or send per day. These limits also include your LINE Pay Bonus.

For details about the maximum amount of money you can spend or send, see this Help article.

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LINE Pay

¿Qué es LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

LINE Pay is a smartphone digital wallet service offered by LINE. You can use it to shop both online and offline by adding money to your LINE Pay balance in advance or adding a credit card.

For details about using LINE Pay, see here (only available in Japanese).
Note: To sign up for LINE Pay, you need a LINE account that is registered with a Japanese phone number.

By verifying your identity, you can convert your LINE Cash account to a LINE Money account and get access to features for sending and withdrawing money.

Related Help articles:

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Quiero saber más sobre la Tarjeta LINE Pay y Google Play toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

For more information about LINE Pay cards and Google Pay, please refer to the LINE Pay card Help page.

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¿Qué medidas de seguridad tiene LINE Pay? toggle
Para evitar el uso ilícito por parte de terceros, en caso de perdida o robo de un dispositivo, es posible configurar una contraseña distinta de la de tu LINE. De esta manera puedes usar el servicio disfrutando de un alto nivel de seguridad. 

Para configurar la contraseña, sigue estos pasos:

1. Ve al menú principal de LINE Pay, y pulsa Configuración > Contraseña.
2. Activa Bloqueo con código.

Gracias a una encriptación de alto nivel, protegemos los datos personales y la información de pago al momento de la compra, contra fraudes electrónicos como suplantación de identidad, y hacemos doble verificación de la información registrada en LINE Pay y la del usuario.

Asimismo, al momento del pago, LINE Pay se abrirá en tu teléfono inteligente para que puedas realizar las operaciones necesarias. En la parte superior de la pantalla, se mostrarán los datos de tu perfil de LINE y podrás comprobar que el pago se está realizando con LINE Pay. (Estos datos de perfil no aparecerán si estás en un sitio fraudulento.)

Ahora, en caso de que pierdas tu teléfono, por favor, ponte en contacto con nosotros para que podamos suspender tu cuenta de LINE Pay. Si deseas suspender tu cuenta de LINE Pay, por favor consulta esta sección de Ayuda, y ponte en contacto con nosotros.

Recuerda que puedes volver a habilitar tu cuenta directamente desde tu teléfono inteligente.

Si perdiste tu tarjeta Visa LINE Pay o te la robaron, consulta aquí.

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¿Cuáles son los requisitos técnicos para usar el servicio? toggle
Los sistemas operativos recomendados para usar este servicio son los siguientes:

iPhone
- iOS 11.0 o superiores
 
Android 
- Android 5.0 o superiores

Navegadores
- Google Chrome: Versiones 30 o superiores
- Microsoft Internet Explorer: Versiones 11 o superiores
- Mozilla Firefox: Versiones 27 o superiores

Por otro lado, si deseas información más detallada sobre los requisitos técnicos para usar LINE, consulta aquí.

Ahora, en caso de que necesites configurar una contraseña nueva, te enviaremos un código de verificación a través de una llamada de voz, por lo que, será necesario que hayas registrado un número de teléfono que esté habilitado para recibir llamadas.

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¿Qué es LINE Cash y LINE Money? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

There are two types of LINE Pay accounts: LINE Cash and LINE Money. The features available depend on which account type you have.
Note: You can also make payments using LINE Pay without signing up for an account. For details, see this Help article.

LINE Cash account
When you sign up for LINE Pay, you get a LINE Cash account. With this account type, you can make purchases using your LINE Pay balance (once you've added money to it) or a registered credit card. You can also have a LINE Pay card issued, which can be used for making payments at JCB merchants.

A LINE Cash account also lets you:
• Request money from friends on LINE
• Request to split bills with friends on LINE
Note: You can only send requests with a LINE Cash account, and you cannot send money or pay split bills yourself.

LINE Money account
When you verify your identity with LINE Pay, your LINE Cash account becomes a LINE Money account.

In addition to the features of a LINE Cash account, a LINE Money account lets you:
• Send money to friends on LINE
• Make withdrawals from your LINE Pay balance
• Make wire transfers

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¿Cómo hago para usar LINE Money? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To use LINE Money, you need to first verify your identity.

From the LINE Pay main menu, tap Settings > Identity verification and choose one of the verification methods listed below.
Note: 
- If you haven't set a passcode, you'll need to set one after agreeing to the Terms of Use.
- Your request to verify your identity will be canceled if you unsuccessfully try to transfer your LINE account (e.g. after changing devices).

• Bank account verification
Verify your identity by linking your bank account to LINE Pay. See this Help article for details.

• Verify your identity online
Use any of the acceptable forms of ID mentioned below and follow the on-screen instructions to verify your identity.
Note:
- This option may not be available on some devices.
- You will need to take a photo of the side of your ID (laid flat). Refer to the video below for instructions on how to do so.


Use any of the following photo IDs when verifying your identity online:
- Driver's license
- 運転経歴証明書 (driving history certificate)
- Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
- Individual Number (My Number) card
Note: Individual Number notification cards are not accepted.
- Residence card
- Special permanent resident certificate

Once you've completed verifying your identity with the "Verify Your Identity Online" method, you'll receive a notification from the LINE Pay identity verification account and you'll be able to send money and use other LINE Money services.
Note: You need to use LINE version 9.7 or later (Android) to verify your identity with this option.

Important: As of February 14, 2020, we are no longer accepting identity verification applications via postcard.

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¿Se cobran comisiones por usar LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

There are no service charges for making payments with LINE Pay, adding money to your LINE Pay balance, or sending money to friends on LINE.

However, there are service charges for the following features:

• LINE Pay balance withdrawals: JPY 220 per withdrawal
• Wire transfers: JPY 176 per transfer
• Scan Bill payments
Note: For more information on Scan Bill payment service charges, see this Help article.

There are also separate service charges for merchants using LINE Pay. For details, see the LINE Pay Merchant website.

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Registro y cancelación de la cuenta

Quiero eliminar mi cuenta toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To delete your LINE Pay account: 
1. Go to LINE Pay > Settings > Delete account > Delete account.
2. Tap OK on the confirmation screen.

Important: Deleting your LINE Pay account will erase your account activity details, LINE Pay balance, and all of your other account information.

You will not be able to delete your account right away if:
• You've signed up for any LINE Pay services.
Before deleting your LINE Pay account, you need to delete/unlink the following services.
Note: Select a service for the steps to delete/unlink it. (These Help articles are only available in Japanese.)


• You still have incomplete transactions.
If you've sent money to LINE friends or made wire transfers, you cannot delete your LINE Pay account until all your transactions are complete. From the LINE Pay main menu, tap Send Money > Transfer history and make sure there are no pending transactions, then delete your LINE Pay account.

• Your LINE Pay account has been suspended.
Reactivate your LINE Pay account by following the steps in this Help article, then delete it.

• You have a LINE Pay balance of more than JPY 220.
Forfeit or withdraw your balance to a bank account, then delete your LINE Pay account.
Note:
- If you have a LINE Cash account, you can withdraw your balance after changing to a LINE Money account.
- Please understand that if you forfeit your balance, you will not be able to withdraw it after deleting your account.

• All of your payment transactions have not been finalized.
You cannot delete your LINE Pay account until all of your LINE Pay transactions (e.g. payments made with My Code or your LINE Pay card) are finalized.
Note: LINE Pay card transactions can take up to two months to be finalized from the time money is subtracted or refunded.

From the LINE Pay main menu, choose History and make sure that "Transaction Complete" appears for every transaction, then delete your LINE Pay account.
Note: Tap a transaction to check when it was made and completed, along with other details.

You cannot delete your LINE Pay account yourself if:
• You transferred your LINE account to an OS that is not supported by LINE Pay.
LINE Pay is not supported on OSes other than iOS and Android (e.g. Windows Phone).

• You transferred your LINE account using a phone number from a different country.

In these cases, please contact LINE Pay Customer Care and we will delete your LINE Pay account for you.
Note: If you have more than JPY 220 left in your LINE Pay balance, we will transfer your remaining balance to your registered bank account.

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Si elimino mi cuenta de LINE, ¿se eliminará la de LINE Pay? toggle
Si vas a eliminar tu cuenta de LINE, será necesario que te hayas dado de baja de LINE Pay o de lo contrario no será posible realizar la operación de cancelación.

Asimismo, si al cambiar de dispositivo no se pudo hacer la transferencia de cuenta correctamente, es posible que no se pueda usar LINE Pay. Consulta la opción que se adecúe a tu caso:

- Utilizo LINE Pay en Japón.
- Utilizo LINE Pay en otros países.

Por otro lado, si no puedes darte de baja de LINE Pay, consulta la opción que se adecúe a tu caso:
- Utilizo LINE Pay en Japón.
- Utilizo LINE Pay en otros países.

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¿Cómo me registro en LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To sign up for LINE Pay, start the LINE app and go to More > LINE Pay.
Note: You need to have an account that is registered with a Japanese phone number.

Accept all of the Terms of Use and Privacy Policies to complete the registration process.

You can also easily make purchases without signing up for LINE Pay. Please see this link for more details.

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¿Cómo hago para restringir el uso a menores de edad? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you want to restrict your child from using LINE Pay, please follow the steps in this article on your child’s smartphone.


If you are unable to perform the steps above on your child’s smartphone, or if you want to prevent your child from signing up for a LINE Pay account, please contact us here with the information below.

1. What is your information?
a. Name
b. Relationship with the minor in question 2 (E.g., Mother)

2. What is the information of the child using the device you want to delete the account from?
a. Name
b. Date of birth
c. Phone number registered to LINE
d. Email registered to LINE

Once we have confirmed all the information you provided, we will contact you again with a list of documents necessary. These include your family register and the bills from the mobile service carrier for your child’s phone number for the last three months.

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Cuenta

Se me olvidó la contraseña toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you've forgotten your passcode, you can reset it by following the steps below.

1. Tap Forgot your passcode? under the passcode input box.
2. Select one of the following methods for verifying your identity.

• Registered credit card
Note: You need to wait 24 hours after registering a credit card as your payment method.
• Registered LINE Pay card
• Registered bank account
Note: Your account will be restricted if you enter the wrong information five times. If this happens, you will not be able to reactivate your account yourself, so please contact us here.

3. Enter the required information for the verification method you chose and tap OK.
4. Tap OK on the pop-up notification about receiving the verification code phone call.
Note: You'll receive a phone call from 0120-926-348 to the phone number you registered with LINE and hear voice guidance.
5. Enter the verification code you received over the phone and tap OK.
6. Tap OK on the pop-up saying "Set a new passcode?" and reset your passcode.

Note:
- If you have a LINE Money account and use Japan Post Bank, you'll be asked for additional identity verification information for resetting your passcode. Be sure to enter your converted branch code and account number.
- For more information about converting the branch code and account number, please see this website. (Only available in Japanese)
- For LINE Cash account users, please contact us via this form.

If the steps to reset your passcode do not appear, but the screen to delete your account does:
For security reasons, you will not be able to reset your passcode if you don't have a credit card, LINE Pay card, bank account to add money to LINE Pay, or an email address registered to LINE Pay.

In this case, please delete your LINE Pay account from the "Delete LINE Pay Account" screen, then register for LINE Pay again.
Note: Upon re-registering, your previous purchase history will be deleted.

If you do not know or cannot use your registered phone number:
After updating to the latest version of LINE, register a phone number that can receive phone calls.

If you have a balance on your LINE Pay account but are unable to reset your passcode:
Please contact LINE Pay Customer Care.

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¿Para qué sirve el bloqueo con contraseña? toggle
El bloqueo con contraseña de LINE Pay es una medida de seguridad para proteger la información registrada y el Saldo que tengas en tu cuenta de LINE Pay, en caso de robo o pérdida de tu dispositivo. 

Para activar esta función, ve al menú principal de LINE Pay, y pulsa Configuración Contraseña.

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No quiero tener que poner mi contraseña toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can configure the passcode settings below by going to the LINE Pay main menu and tapping Settings > Passcode.
Note: These settings will also apply to the stand-alone LINE Pay app.

• Passcode verification for logins and payments
Turning this setting ON will require you to enter your passcode for:
- LINE Pay logins
- My Code payments
- Scan Bill payments
Note: You won't need to verify your passcode again if you use the same service within five minutes.

If this setting is turned OFF, you won't need to verify your passcode unless you spend JPY 300,000 or more in a single day.

• Use fingerprint (Android) or Use Touch ID/Face ID (iOS)
These features let you use biometrics instead of entering your passcode.

 

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Quiero reactivar mi LINE Pay toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you're unable to access your LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start LINE Pay and enter your LINE Pay passcode on the passcode input screen. 

If you have forgotten your LINE Pay account passcode, the steps to set a new one differ depending on your registered country (the country code of the phone number you registered to your LINE account). After confirming your country code, please refer to the following:

• If your registered country is Japan, see this article.
• If your registered country is Taiwan, see this article.
• For all other countries, see this article.

If you haven't set a LINE Pay passcode, you won't be able to reactivate your account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country
When you transfer your LINE account (using your registered email address or linked Facebook account), use of your LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your LINE Pay account is restricted, you can delete it yourself, or use your existing LINE Pay account again.

• Deleting your LINE Pay account
When you tap Reset account from the lockout screen, all of the information from the LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the LINE Pay account you were using before
Reinstall the LINE app, then log in using the same phone number you used for verification before. After verifying your account, start LINE and tap the Wallet tab > LINE Pay to use your LINE Pay account again.
Important:
- Before uninstalling the LINE app, we recommend backing up your chat history.
- For more information on verifying your account after reinstalling LINE, see this Help article.

• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.

You cannot access your account because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access your LINE Pay account. You will also be unable to use your LINE Pay account if you cancel your registered email address from your LINE account.

For more information on transferring your account, see this article.

If you cannot use your LINE Pay account because you changed devices, please contact us here.

You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a LINE Pay passcode, your LINE Pay account will be deactivated as a security measure. If you'd like to use LINE Pay again, please contact us here.

You cannot access your account because you forgot your passcode or are locked out of your account
If you forgot your passcode or are locked out of your account, see here.

If you enter the wrong card or bank account information more than five times when trying to reset your passcode, your LINE Pay account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above
Please contact us here.

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Me olvide la contraseña. ¿Cómo puedo cambiarla? toggle
Para poder cambiar tu contraseña es necesario que podamos comprobar tu identidad. 

Sin embargo, el proceso para comprobar la identidad varía según el país de origen del número de teléfono registrado en tu cuenta de LINE. Consulta la opción correspondiente al país que se adecúe a tu caso.

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No sé cuál es el número de teléfono ni el correo registrado en LINE Pay toggle
Según la modificación de las especificaciones del sistema de LINE Pay* (para más información consulta aquí), el correo electrónico y número de teléfono registrado en LINE Pay vería según la versión de LINE que utilices. 
*Las cuentas LINE Cash se pueden usar sin necesidad de registrar un correo electrónico.

Por favor, comprueba la versión de LINE que estás utilizando siguiendo este procedimiento:
- Ve a la sección Más (...), y pulsa Configuración > acerca de LINE.

Una vez que hayas comprobado tu versión de LINE, consulta la opción que se adecúe a tu caso:

Android
Para comprobar los datos registrados en LINE Pay, sigue estos procedimientos:

- Si utilizas una versión de LINE 5.4.1 o superior
Ve al menú principal de LINE, pulsa el botón con los 3 puntos, y pulsa Configuración > Cuenta.

- Si utilizas una versión de LINE 5.4.0 o inferior
Ve al menú principal de LINE Pay, y pulsa Configuración > Administración de datos.

iPhone
Para comprobar los datos registrados en LINE Pay, sigue estos procedimientos:

- Si utilizas una versión de LINE 5.3.1 o superior
Ve al menú principal de LINE, y pulsa Más > Configuración > Cuenta.

- Si utilizas una versión de LINE 5.3.0 o inferior
Ve al menú principal de LINE Pay, y pulsa Configuración > Mi información.

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¿Se puede usar desde varios dispositivos? toggle
Lo sentimos, pero LINE Pay no se puede usar simultáneamente desde varios dispositivos.

Ahora, para más información sobre cómo registrarte en LINE Pay, consulta la sección de Ayuda que se adecúe a tu caso:

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¿Se puede usar aunque cambie de dispositivo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

In the event you changed or repaired your device, you can continue using LINE Pay.

Select Log in after reinstalling the LINE app on your new device to transfer your LINE account. Your LINE Pay information will also be transferred automatically.

See here for steps on how to transfer your LINE account.

Please be aware that you will not be able to use LINE Pay after transferring your account in the following cases. If any of the following apply to your situation, please delete your LINE Pay account before changing devices.

• You are transferring your account to a device with an OS that does not support LINE Pay.
Note: Other than iOS and Android, OSes such as BlackBerry, Nokia, and Windows Phone are not supported.

• You are transferring your account to a device that does not support LINE Pay.
Note: Other than a smartphone, devices such as tablets are not supported.

• You are transferring your account with a phone number that was issued from another country.

If you transferred your LINE account with a phone number issued from a different country, see here.

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¿Cómo puedo reanudar el servicio? toggle
Los métodos para volver a habilitar el servicio varían según el país origen del número de teléfono registrado en tu cuenta de LINE. Por favor, consulta la opción que se adecúe a tu caso.

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Quiero cambiar el nombre o dirección registrada en mi cuenta toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

See the relevant information below after checking your Balance type. (You can find it by going to LINE Pay > Settings.)
Note: You can only apply to change your registered information from the smartphone you use with LINE Pay.

For LINE Money account holders:
• If you want to change your name or address, apply here. You'll need one of the following photo IDs:
- Driver's license
- 運転経歴証明書 (driving history certificate)
- Japanese passport
Note: Japanese passports without the "Information on Bearer" page are not accepted.
- Individual Number ("My Number") card
Note: Individual Number notification cards are not accepted.
- Residence card
- Special permanent resident certificate

• If you want to change or edit registered information other than your name and address, contact us via this Inquiry Form.

For LINE Cash account holders:
Please verify your identity. For more information, see this Help article.

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No puedo configurar la contraseña, ¿es necesario hacerlo? toggle
Para que puedas disfrutar de los servicios de LINE Pay de forma segura, es necesario configurar una contraseña de 6 dígitos.

Ahora. al establecer tu contraseña debes de tener en cuenta lo siguiente:

- No se puede incluir números repetidos.
- No se puede incluir una serie de 3 números consecutivos.
- No se puede utilizar los dígitos de tu número de teléfono registrado.

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No

Quiero cambiar de contraseña toggle
Si quieres cambiar de contraseña desde tu LINE Pay, sigue estos pasos:

1. Ve a la sección de Configuración de LINE Pay, y pulsa Contraseña > Cambiar contraseña
2. Introduce tu contraseña actual de LINE Pay.
3. Introduce la nueva contraseña. 

Ahora, como medida de seguridad,, te recomendamos evitar utilizar la misma contraseña para otros servicios onlne.

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Quiero suspender mi cuenta toggle
Si quieres suspender tu cuenta de manera urgente (perdida o robo de dispositivo), solicítalo desde aquí.

Ahora, registrarse en LINE Pay es totalmente gratis y no se incurrirá en gastos a menos que realices transacciones (pagos, envíos de dinero, etc.) por lo que, si actualmente no lo utilizas, no será necesario suspender tu cuenta o darte de baja.

Para más información sobre la suspensión de una cuenta, pulsa aquí.
Por otro lado, si quieres reactivar tu cuenta, solo será necesario que introduzcas tu contraseña desde tu teléfono inteligente.
Si te quieres dar de baja, consulta esta sección de Ayuda.

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Cambié de dispositivo y ya no puedo usar el servicio toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You won't be able to transfer your LINE Pay account if you aren't able to transfer your LINE account. To use LINE Pay on your new LINE account, you'll need to sign up for the service with a new account.

If you had a balance left over on your previous LINE Pay account, please apply to have it transferred via the Problem Report Form.

After you contact us from the form above, we'll assist you with the documents required for us to transfer your balance after we verify your phone number and other information.

Please understand that you won't be able to transfer the payment details from your previous LINE Pay account.

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Cargas y retiros

¿Puedo hacer una recarga con mi cuenta bancaria? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To add money to LINE Pay from a bank account, you need to apply to link each bank account that you want to use for the linked bank account service.

To add money from a bank account, follow the steps below.
Note: If you haven't set a LINE Pay passcode, you need to set one after agreeing to the Terms of Use.

1. From the LINE Pay main menu, tap Add Money > Bank Account.
2. Select the bank account that you want to use.
3. Enter an amount and tap Add Money.
4. Enter your LINE Pay passcode.

If you don't have sufficient funds in your bank account, the money will fail to be added and a message will appear in Notifications (the bell icon) at the top left of the LINE Pay main menu.

As an enhanced security measure, you may be asked to upload documents for identity verification when linking your bank account. In this case, a screen will appear for you to upload a photo of one of the following forms of ID: 
• Driver's license
• 運転経歴証明書 (driving history certificate)
• Individual Number ("My Number") card
Note: Individual Number notification cards are not accepted.
• Health insurance card
• Basic resident registration card (with a photo)
• Residence card
• Special permanent resident certificate

It may take up to a week for your identity verification to be approved. Please understand that you cannot add money from your bank account until this verification has been completed.

Related Help articles:

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¿Cómo puedo hacer una recarga? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can add money to your LINE Pay balance the following ways:

Money cannot be added to your LINE Pay balance using a credit card. After registering your credit card information, it can only be used for making purchases.

If you're using a LINE Pay card, you can add money directly in the following ways:

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¿Qué bancos puedo registrar para mis recargas? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can check the banking institutions that can currently be linked to add money to a LINE Pay account here. (This link can only be viewed from a smartphone.) More banks are being added at this time. More banks are being added at this time.

Important: Users that linked a Japan Post bank account before 12 pm on September 27, 2017 will not have their identities verified. Only users that linked their Japan Post bank accounts after 6 pm on September 27 will have their identities verified.

If you don't have sufficient funds in your bank account, the money will fail to be added and a message will appear under Notifications (the bell icon at the top left of the LINE Pay main menu).

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¿Qué es el servicio de transferencia bancaria? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The linked bank account service lets you register your bank account to LINE Pay and add money from it to your LINE Cash or Money account.

See this Help article for a list of banks that can be registered to add money to LINE Pay.

Please also see the following list for information about processing times for linking a bank account.
Note: Linking accounts from banks other than the ones listed below will be completed in real-time.

1 business day:
- Toho Bank (東邦銀行)
- Yamanashi Chuo Bank (山梨中央銀行)

2 to 3 business days:
- Akita Bank (秋田銀行)
- Aomori Bank (青森銀行)
- Bank of Iwate (岩手銀行)
- Chiba Kogyo Bank (千葉興業銀行)
- Daishi Bank (第四銀行)
- Fukui Bank (福井銀行)
- Hokuetsu Bank (北越銀行)
- Iyo Bank (伊予銀行)
- Keiyo Bank (京葉銀行)
- North Pacific Bank (北洋銀行)
- Shiga Bank (滋賀銀行)
- Shikoku Bank (四国銀行)
- Shimizu Bank (清水銀行)
- Shizuoka Bank (静岡銀行)
- Tohoku Bank (東北銀行)

Linking a bank account will also complete the identity verification process at the same time, automatically converting your LINE Cash account to a LINE Money account, which will give you access to a wide range of features.
Note: Identity verification was not required for users that linked a Japan Post bank account before 12 pm on September 27, 2017. Only users that link Japan Post bank accounts after 6 pm on September 27 need to verify their identities.

Related Help articles:

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¿Cómo hago para añadir crédito desde una tienda de conveniencia? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can add up to JPY 299,000 to your LINE Pay balance at a time in increments of JPY 1,000 at any FamilyMart convenience store from a FamiPort terminal.

To add money: 
1. Tap Add Money in the LINE Pay main menu.
2. Select FamiPort, enter your name and the amount you want to add, then tap Add Money.
3. Once a Registration No. and Reservation No. are generated, tap OK.
Note:
- You must add the money within 30 minutes.
- If you have not configured a LINE Pay passcode, you must do so after entering your name and the amount.
4. After submitting a request to add money, you'll receive a notification on LINE from the LINE ウォレット (LINE Wallet) official account with your reservation and registration numbers.
5. Print out a payment slip from a FamiPort terminal at a FamilyMart.
Note: For information on how to use FamiPorts, please see here. (This link is only available in Japanese.)
6. Show the payment slip at the register and pay.

Please note that you cannot use a LINE prepaid card to add money to your LINE Pay account.

JPY 1 will be covered by LINE Pay if you add one of the amounts below, so the amount you pay will be JPY 1 less than the amount you choose to add.(For example, if you add JPY 2,000, you'll be asked to pay JPY 1,999.)

Amounts:
JPY 2,000
JPY 5,000
JPY 10,000
JPY 30,000
JPY 100,000

It may take some time for the added amount to appear in your LINE Pay balance.

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¿Cómo hago para retirar saldo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can withdraw your LINE Pay balance after verifying your identity and converting to a LINE Money account.
Note:
- Your LINE Pay Bonus included in your LINE Pay balance cannot be withdrawn.
- Your balance can only be withdrawn to a bank account registered with the same name as your LINE Pay account.

When registering your bank account, enter the account holder name in Katakana.
Note: You can link an account from any financial institution in Japan.

For information about verifying your identity on LINE Pay, see this Help article.

To withdraw your LINE Pay balance, follow the steps below.
Note: For withdrawing money from a Seven Bank ATM, please see this Help article.

1. From the LINE Pay main menu, tap Settings > Withdrawals.
2. Tap the account you want to send money to, or tap Add Bank Account to register a new account.
3. Enter the amount you want to withdraw and tap Withdraw Money.
4. Enter your LINE Pay passcode.

You may not be able to withdraw from LINE Pay if it's after the bank's business hours or if their systems are undergoing maintenance.

Also, it may take some time for the amount withdrawn from your LINE Pay balance to appear in your bank account. If the deposit does not appear in your bank account within 24 hours of withdrawing it, please contact LINE Pay Customer Care from this Inquiry Form.

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¿Hay límites al hacer pagos, recargas y retiros de dinero? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The limits for adding, withdrawing, and spending money differ depending on whether you are using a LINE Cash or LINE Money account. See the image below for details.
Note: There is a service fee of JPY 220 each time you withdraw money from your LINE Money account balance.

Tap or click to enlarge the image.

Depending on your account's usage, the actual amounts may be lower than the ones shown in the above image. To check your limits, go to the LINE Pay main menu > Settings > Balance Types and Limits.

For information on how to verify your identity to use LINE Money, see the Help articles below.

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No

¿Dónde puedo ver el desglose de las recargas, retiros y pagos? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, you can confirm various LINE Pay transaction details/histories from the main menu on LINE Pay. Details can also be confirmed in the message sent from the LINE Pay official account when you make a transaction.

In addition, you can configure bank accounts for adding money/making withdrawals, manage credit cards, and use a variety of other features from Settings in LINE Pay.

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No puedo registrar una cuenta bancaria toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you can't link a bank account to LINE Pay, it may be due to one of the following reasons.

• Your LINE Pay account information and your bank account information don't match.
If your information on LINE Pay is different from the information registered to your bank account, update your information on LINE Pay.

 • The bank account is linked to another LINE Pay account.
The same bank account cannot be linked to more than one LINE Pay account. If you want to link your bank account to a different LINE Pay account, contact us here.

Also, due to enhanced security on LINE Pay, you may be asked to submit documents for identity verification or verify your identity with your smartphone. In either of these cases, follow the onscreen guidance to complete the verification process.

If you still can't link your bank account after checking the information above, contact us here.

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¿Para qué sirve el depósito o recarga automática? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Auto Deposit lets you automatically add money to your account once it dips below a set balance.

Please refer to the following steps to turn the Auto Deposit feature on:
1. From LINE Pay, tap Add Money > Auto Deposit.
2. Turn ON Auto Deposit.

Note: If you are using Japan Post Bank, you can use the Auto Deposit feature by using a LINE Money account. 

For more information, please see the Help article below:

¿Te ha sido útil?

No

Quiero eliminar el registro de una cuenta bancaria toggle
Para eliminar el registro de una cuenta bancaria, sigue estos pasos:

1. Abre LINE Pay, y pulsa Configuración > Cuenta de banco (Cuenta bancaria) o Retiros.
2. Mantén pulsado el nombre de la cuenta que quieres eliminar, y pulsa Sí.
(Si usas un dispositivo con iOS, desliza la cuenta bancaria en cuestión y pulsa Eliminar.)

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No

¿Dónde puedo ver mi saldo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

LINEメインメニュー[ウォレット]の画面上部または、LINE Payアプリのコード支払い画面に残高が表示されます。

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Quiero vincular mi cuenta bancaria, pero me sale que los datos no coinciden toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

This message appears if the information you entered differs from the user information you registered when you verified your identity on LINE Pay. Please check the information you entered to ensure there are no mistakes.

If your address or other information has changed since you last verified your identity, please contact us via the Inquiry Form.

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¿Puedo registrar más de una cuenta bancaria? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, you can add multiple bank accounts; however, you will have to follow the procedures for linking a bank account for each one you add.

For details about linking a bank account, please see this Help article.

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No

No puedo hacer una recarga con mi cuenta bancaria toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

If you’re having issues adding money from your bank account, it may be because:

• You tried during a time when money cannot be added.
• The registration process for your bank account had not yet been completed. (With some banks, it can take several business days until you can add money after registering an account.)
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank. In this case, you will not be able to add money until the documents have been approved. For details please see this Help article.
• You tried to add more than the limit for 1 day. (You can add up to JPY 100,000 from a bank account within a 24-hour period.)
• Your bank cannot be used with LINE Pay.

For a list of banks that can be linked with LINE Pay, see here.

Notice: New registrations are currently not being accepted for Hiroshima Bank. We'll make an announcement when the time for accepting new registrations again is decided.

There may also be a time lag of several minutes until your money is added. After adding money, make sure you're using a strong internet connection and check to see if the money was transferred after waiting a short time.

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No

¿Cómo hago una recarga desde un cajero SEVEN BANK? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You can add money to your LINE Pay balance from a Seven Bank ATM.

Note:
- You can add money in increments of JPY 1,000 in cash only. The minimum you can add each time is JPY 1,000.
- There are different limits set for LINE Money and Cash accounts. Please see this page for more information.

To add money:
1. Use any of the following steps to go to the QR code reader screen:
- Tap "+" from the LINE Pay main menu.
- Tap Add Money > SevenBank ATM > Next.
- Tap SevenBank ATM > Add Money.
2. From the Seven Bank ATM, select スマートフォン出金⋅入金 (smartphone withdraw/deposit) > the 入金 (deposit) option.
3. Scan the QR code that appears on the ATM to be shown a company number.
4. Enter the company number on the Seven Bank ATM.
5. Put the cash into the ATM.

Once you've finished adding money, the amount will show up in your LINE Pay balance in real time.
Important: After a transaction has been completed, it cannot be canceled.

You can also add money using your LINE Pay card. For more information, please see this link.

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Quiero hacer una recargarga en una máquina de tickets de Tokyu toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can add money to your LINE Pay balance from a ticket machine at any station on a Tokyu Railways line.
Note:
- The machines only accept paper bills.
- You can add money in increments of JPY 1,000. The minimum you can add each time is JPY 1,000.
- There are different limits set for LINE Money and Cash accounts. See this page for details.

To add money:
1. From the main menu screen on the ticket machine, tap Use QR code or barcode > Add credit to your smartphone payment app.
2. Once the QR code appears, scan it by starting LINE and tapping the Wallet tab > the code reader to the right of your balance at the top of the screen.
3. After your smartphone screen changes, tap Proceed to Payment on the ticket machine screen.
4. Insert the amount you want to add in paper bills into the ticket machine.
5. Tap Add credit on the ticket machine.
6. If you chose to have a transaction statement issued, be sure to take your receipt.

After you've added money, your LINE Pay balance will be updated in real time.
Important: Once a transaction has been completed, it cannot be canceled.

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Quiero hacer un retiro en efectivo de un cajero Seven Bank toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

If you have a LINE Money account, you can use your LINE Pay account to withdraw money.

You will not be able to use this feature if you have a LINE Cash account. By converting your account to a LINE Money account, you can make withdrawals and have access to many other features. Please see this Help article for details.

To withdraw money from a Seven Bank ATM, follow the steps below:

1. Use either of the following steps to go to the QR code reader screen:
- From the LINE Pay main menu, tap Settings > Withdrawals > Seven Bank ATM.
- Tap SevenBank ATM > Withdraw Money.
2. From the Seven Bank ATM, select スマートフォン出金⋅入金 (smartphone withdraw/deposit).
3. Scan the QR code on the Seven Bank ATM screen, then enter your LINE Pay passcode.
Note: The company number and a one-time password (OTP) will appear on your smartphone screen.
4. Enter the company number and OTP on the Seven Bank ATM.
5. Enter an amount between JPY 1,000 and JPY 10,000 to withdraw.

You can also withdraw money using your LINE Pay card. For more information, please see here.

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No

¿Qué transacciones están disponibles en un cajero Seven Bank? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You can use your smartphone (QR code) or LINE Pay card at Seven Bank ATMs to add money to your LINE Pay balance and withdraw money.

For more information, see the following Help articles:

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No

¿Cómo hago una recarga con un código QR o de barras en AINZ & TULPE? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You can add money to your LINE Pay balance by scanning a QR Code/Barcode at AINZ & TULPE, LIPS and HIPS, or other AINZ stores.
Note: You can add a minimum of JPY 1 and a maximum of JPY 49,000 in cash only.

To add money:
1. From LINE Pay, tap Add > QR code/Barcode.
Note: You may need to enter your passcode to proceed.
2. Show the generated code to the store clerk.
3. Pay the amount you want to add in cash.
4. Collect your receipt.

After you've finished adding money, the amount will show up in your LINE Pay balance in real time.
Note: Once this transaction has been completed, it cannot be canceled.

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Quiero aumentar el límite de uso toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

With a LINE Money account, you can raise your limits for adding money from a bank account, withdrawing money, and sending money after verifying your identity using the "Verify with your smartphone" method.
Note: As of February 14, 2020, we are no longer accepting identity verification applications via postcard.

If you have a LINE Cash account, you'll need to verify your identity and convert to a LINE Money account first.
Note: For details about the different limits for using the service and how to change your account type, see this Help article.

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