LINE

Registro y cancelación de la cuenta

Quiero eliminar mi cuenta toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To delete your LINE Pay account: 
1. Go to LINE Pay Settings > Delete Account > Delete Account.
2. Tap OK on the confirmation screen.

Important: Deleting your LINE Pay account will erase your account activity details, LINE Pay balance, and all of your other account information.

You will not be able to delete your account right away if:
• You've signed up for LINE Insurance.
Delete your LINE Pay account after canceling your LINE Insurance. For the steps to do so, see this Help article (only available in Japanese).

• You've signed up for LINE Smart Invest.
Delete your LINE Pay account after unlinking the LINE Smart Invest app. For the steps to do so, see this Help article (only available in Japanese).

 • You still have incomplete transactions (for sending money or wire transfers).
If you've sent money to LINE friends or made wire transfers, you cannot delete your LINE Pay account until all your transactions are complete. From the stand-alone LINE Pay app, tap Send Money > Transfer history and make sure there are no pending transactions, then delete your LINE Pay account.

• Your LINE Pay account has been suspended.
Reactivate your LINE Pay account by following the steps in this Help article, and then delete it.

• You have a LINE Pay balance of more than JPY 220.
Forfeit or withdraw your balance to a bank account, then delete your LINE Pay account.
Note:
- If you have a LINE Cash account, you can withdraw your balance after changing to a LINE Money account.
- Please understand that if you forfeit your balance, you will not be able to withdraw it after deleting your account.

• Your payment transactions have not been finalized.
You cannot delete your LINE Pay account until all of your LINE Pay transactions (e.g. payments made with My Code or your LINE Pay card) are finalized.
Note: LINE Pay card transactions can take up to two months to be finalized from the time money is subtracted or refunded.

From the LINE Pay main menu, choose History and make sure that "Transaction Complete"" appears for every transaction, then delete your LINE Pay account.
Note: By tapping a transaction you can check when it was made and completed, along with other details.

You cannot delete your LINE Pay account yourself if:
• You transferred your LINE account to an OS not supported by LINE Pay.
LINE Pay is not supported on OSes other than iOS and Android (e.g. Windows Phone).

• You transferred your LINE account using a phone number from a different country.

In these cases, please contact LINE Pay Customer Care and we will delete your LINE Pay account for you. We will transfer your remaining balance to your registered bank account if you have more than JPY 220 left in your LINE Pay balance.

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Si elimino mi cuenta de LINE, ¿se eliminará la de LINE Pay? toggle
Si vas a eliminar tu cuenta de LINE, será necesario que te hayas dado de baja de LINE Pay o de lo contrario no será posible realizar la operación de cancelación.

Asimismo, si al cambiar de dispositivo no se pudo hacer la transferencia de cuenta correctamente, es posible que no se pueda usar LINE Pay. Consulta la opción que se adecúe a tu caso:

- Utilizo LINE Pay en Japón.
- Utilizo LINE Pay en otros países.

Por otro lado, si no puedes darte de baja de LINE Pay, consulta la opción que se adecúe a tu caso:
- Utilizo LINE Pay en Japón.
- Utilizo LINE Pay en otros países.

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¿Cómo me registro en LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To sign up for LINE Pay, start the LINE app and go to More > LINE Pay.
Note: You need to have an account that is registered with a Japanese phone number.

Accept all of the Terms of Use and Privacy Policies to complete the registration process.

You can also easily make purchases without signing up for LINE Pay. Please see this link for more details.

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¿Cómo hago para restringir el uso a menores de edad? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you want to restrict your child from using LINE Pay, please follow the steps in this article on your child’s smartphone.


If you are unable to perform the steps above on your child’s smartphone, or if you want to prevent your child from signing up for a LINE Pay account, please contact us here with the information below.

1. What is your information?
a. Name
b. Relationship with the minor in question 2 (E.g., Mother)

2. What is the information of the child using the device you want to delete the account from?
a. Name
b. Date of birth
c. Phone number registered to LINE
d. Email registered to LINE

Once we have confirmed all the information you provided, we will contact you again with a list of documents necessary. These include your family register and the bills from the mobile service carrier for your child’s phone number for the last three months.

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