LINE

Signing Up and Leaving

How do I sign up for LINE Pay? toggle
To sign up for LINE Pay, start the LINE app and go to Wallet > LINE Pay.
Note: You need to have an account that is registered with a Japanese phone number.

Accept all of the Terms of Use and Privacy Policies to complete the registration process.

You can also easily make purchases without signing up for LINE Pay. Please see this link for more details.

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Deleting your LINE Pay account toggle
To delete your LINE Pay account: 
1. Go to LINE Pay > Settings > Delete account > Delete account.
2. Tap OK on the confirmation screen.

Important: Deleting your LINE Pay account will erase your account activity details, LINE Pay balance, and all of your other account information.

You will not be able to delete your account right away if:
• You've signed up for any LINE Pay services.
Before deleting your LINE Pay account, you need to delete/unlink the following services.
Note: Select a service for the steps to delete/unlink it. (These Help articles are only available in Japanese.)


• You still have incomplete transactions.
If you've sent money to LINE friends or made wire transfers, you cannot delete your LINE Pay account until all your transactions are complete. From the LINE Pay main menu, tap Send Money > Transfer history and make sure there are no pending transactions, then delete your LINE Pay account.

• Your LINE Pay account has been suspended.
Reactivate your LINE Pay account by following the steps in this Help article, then delete it.

• You have a LINE Pay balance of more than JPY 220.
Forfeit or withdraw your balance to a bank account, then delete your LINE Pay account.
Note:
- If you have a LINE Cash account, you can withdraw your balance after changing to a LINE Money account.
- Please understand that if you forfeit your balance, you will not be able to withdraw it after deleting your account.

• All of your payment transactions have not been finalized.
You cannot delete your LINE Pay account until all of your LINE Pay transactions (e.g. payments made with My Code or your LINE Pay card) are finalized.
Note: LINE Pay card transactions can take up to two months to be finalized from the time money is subtracted or refunded.

From the LINE Pay main menu, choose History and make sure that "Transaction Complete" appears for every transaction, then delete your LINE Pay account.
Note: Tap a transaction to check when it was made and completed, along with other details.

You cannot delete your LINE Pay account yourself if:
• You transferred your LINE account to an OS that is not supported by LINE Pay.
LINE Pay is not supported on OSes other than iOS and Android (e.g. Windows Phone).

• You transferred your LINE account using a phone number from a different country.

In these cases, please contact LINE Pay Customer Care and we will delete your LINE Pay account for you.
Note: If you have more than JPY 220 left in your LINE Pay balance, we will transfer your remaining balance to your registered bank account.

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Will my LINE Pay account be deleted automatically if I delete my LINE account? toggle
If you are registered with LINE Pay, you will not be able to delete your LINE account without deleting your LINE Pay account beforehand.

Please note your LINE Pay account may become inaccessible if your account is not carried over properly when changing devices.

If you changed devices and are unable to use your account, please refer to the article relevant to your registered country:

- For Japan, see this article.
- For all other countries, see this article.

If you are having trouble deleting your LINE Pay account, please refer to the article relevant to your registered country:

- For Japan, see this article.
- For all other countries, see this article.

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Can I stop my child, who is a minor, from using LINE Pay? toggle
If you want to restrict your child from using LINE Pay, please follow the steps in this article on your child’s smartphone.


If you are unable to perform the steps above on your child’s smartphone, or if you want to prevent your child from signing up for a LINE Pay account, please contact us here with the information below.

1. What is your information?
a. Name
b. Relationship with the minor in question 2 (E.g., Mother)

2. What is the information of the child using the device you want to delete the account from?
a. Name
b. Date of birth
c. Phone number registered to LINE
d. Email registered to LINE

Once we have confirmed all the information you provided, we will contact you again with a list of documents necessary. These include your family register and the bills from the mobile service carrier for your child’s phone number for the last three months.

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