LINE

Making Payments

What payment methods can I use with LINE Pay? toggle
With LINE Pay, you can easily make payments with a credit card, debit card, or money you added to your LINE Pay balance.

You can also make debit payments with your linked bank account.
Note: Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

Accepted payment methods vary by merchant. Be sure to check each merchant’s payment page to see which options are available.

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Which services and stores accept LINE Pay? toggle
Please see this page for a list of merchants that accept LINE Pay. (Only available in Japanese.)

Payments that are not for LINE services can only be made using your LINE Pay balance.

When making payments at online stores for LINE services, you can use a credit card registered to LINE Pay or your LINE Pay balance. LINE Pay cards and virtual cards can be used at JCB affiliated merchants.

Google Pay can be used at merchants that accept QUICPay+ all over Japan. Please see here for details about QUICPay. (Website only available in Japanese.)

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Making online purchases with LINE Pay toggle
To purchase products using LINE Pay, please refer to the steps below.

If you are registered to LINE Pay
1. Select LINE Pay on the merchant's page when making a purchase.
2. LINE Pay will open on your smartphone.
3. From the payment screen, select your payment method, then tap Pay.
4. Enter your LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

You can make offline payments at some affiliated stores. See here for information.

If you are not registered to LINE Pay
1. Select LINE Pay on the merchant's page when making a purchase.
2. Register a phone number to your LINE account if you have not done so.
Note: You cannot make payments unless you have a phone number registered.
3. Enter your credit card details.
4. Select whether or not you wish to join LINE Pay.
Note: If you choose to join LINE Pay, enter a passcode.
5. Agree to the conditions.
6. Tap Pay.
Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

When the payment has been completed, you will receive a message on LINE from LINE Pay with the transaction details.

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Can I cancel an order? toggle
To cancel an order, please directly contact the shop that you made the purchase.

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The amount of my automatic payment was different than the last time toggle
Partnered companies such as merchants, card companies, and banks hold various promotions. If you have set automatic payments, depending on the details during a promotion, the amount that is charged may change from the amount you were previously charged. 

For more details please check the promotion period, awards, as well as the conditions for each promotion.

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Can I check the delivery status of my purchase? toggle
Please check the delivery status with the shop that you made the purchase.

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Has a transaction been completed if the Transaction Completed status says "Waiting…"? toggle
Transaction completed notifications are sent at the time a payment is made.

In cases where a merchant does not finalize the order after a payment is made, the payment will be canceled automatically.

If a payment is canceled, you will receive a notice about the cancellation and the order will be marked as canceled on your order history.

Finalized orders will have a date that appears for Transaction Completed.

If an order shows up as "Waiting...", it means it is in the final stages of being processed.

Note: The finalization process differs depending on the merchant; however, the results will be confirmed within a few hours.

You can view the results of a payment made by a merchant from your purchase history following the steps below:

1. From the main menu, tap Settings.
2. Tap Purchase History or Account Activity.

You can also view your payments via Notices.

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Can I make purchases without registering to LINE Pay? toggle
If you are a LINE user, you can use LINE Pay to make online purchases without additional registration.

For details on how to make purchases using LINE Pay, please see this article.

When a payment is completed, you will be sent a message on LINE from the LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly. 

Note: If you are not registered to LINE Pay and wish to make a purchase, you must agree to the following:

 For users registered with a Japanese phone number:

For users registered with a Taiwanese phone number:

For users registered with a Thai phone number:

For users registered with a phone number from any other country:

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I can't make purchases with my card toggle
If you're not able to make purchases with your card, it may be due to the following:

• Your card information is invalid.
• There was a temporary error.
• The fraud prevention system was activated.

Please check and verify whether your card can be used for online purchases, and that the card information was entered correctly.

If you are still experiencing issues after checking the above, please contact us via the relevant Inquiry Form based on the country code of your registered phone number.

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What is Scan used for? toggle
The Scan feature allows you to easily bring up the payment page to make purchases by scanning a code at some merchants' websites or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the app to make a payment.

1. From the LINE Pay main menu, tap Scan.
2. Scan the QR code posted at the store.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If the code was scanned successfully, the payment confirmation screen will appear.
Note: If you haven't set a LINE Pay passcode, you must set one after selecting the payment method.

4. Enter your passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following based on the country your phone number was issued from.

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How do I set the offline payment widget? toggle
With the offline payment widget, you can quickly access LINE Pay's Scan and My Code options from Notification Center on iOS without having to start the LINE app.

To set the offline payment widget, please follow the steps below.

1. Bring up Notification Center by swiping down from the top of your device's screen.
2. Tap Today.
3. Tap Edit at the bottom.
4. Tap the plus icon on the left side of LINE Pay.
5. Tap Done on the top right.

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Can I use LINE Pay at store locations? toggle
Yes, you can make payments at LINE Pay affiliated stores.

When you purchase an item, use your smartphone to scan the QR or bar code posted at the store to bring up the payment confirmation screen. Afterwards, enter your passcode to complete the transaction.

See here for a list of merchants that accept payments with LINE Pay (only available in Japanese).

To make payments: 
1. From the LINE Pay main menu, tap Scan.
2. Line up the QR code inside the frame.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number that appears with the QR code.

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What payment methods can be used with My Code? toggle
Only your LINE Pay balance or LINE Pay Bonus can be used to make payments using My Code.
Note: Credit cards cannot be used with My Code.

Be sure to add money to your LINE Pay balance beforehand.

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I can’t make a payment using My Code toggle
If you're unable to make a payment at a store that accepts My Code payments, it may be because:

• You're connecting to a Wi-Fi network
You may get a security error if you're connected to a store's Wi-Fi network. Disconnect from the Wi-Fi network and try making the payment once again.

• The code is old
Codes are only valid for five minutes. Tap Refresh and try making the payment once again with a new code.

• You don't have enough money in your LINE Pay balance
Try making a My Code payment again after adding money to your balance.
Note: You can check your balance from the My Code screen and the LINE Pay main menu.

• You didn't select a payment method
You need to select a payment method the first time you make a My Code payment. Select LINE Pay balance as your payment method, read the important notes, and tap OK.

• Your screen is too dark or the code is not fully displayed
Your code cannot be scanned if your screen's brightness is set too low. Make sure to increase the brightness before making a My Code payment.

Also, your code may not fully appear depending on the size of your smartphone's screen. In this case, adjust the screen so your code is displayed completely and it can be scanned.

• The cashier at the store didn't select LINE Pay
Tell the cashier again that you are paying with LINE Pay.

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What is My Code used for? toggle
The My Code feature allows you to make payments at stores by scanning your code.

1. From the main menu, tap My Code.
2. Show the generated code at the store.

Please note that your code will renew itself every 5 minutes.

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Can I use LINE Points when making a payment? toggle
You can use LINE Points to make the following payments:

Online payments
Choose to use LINE Points on the payment screen.

My Code payments
On the My Code payment screen, turn the LINE Points setting ON.
Note: Turning the LINE Points setting ON will prioritize making payments from your available LINE Point balance.

Please note that LINE Points cannot be used with LINE Pay card payments.

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If I cancel a payment made using LINE Points, will I get the LINE Points I used back? toggle
If you cancel a payment made using LINE Points, the amount used from your LINE Pay balance and Points will be refunded.
Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

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Can I specify the number of LINE Points I want to use in a payment? toggle
You can specify the number of LINE Points you want to use for online payments, but not for My Code payments.

If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

Please note that LINE Points cannot be used with LINE Pay card payments.

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The code reader can't read the barcode on a bill toggle
If you're having trouble scanning a barcode, try moving the camera a little closer or farther away.

LINE users with a Japanese phone number:
If the barcode still can't be read after trying the above, please make the payment at a participating location noted on the back of the bill.

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Scanning bills toggle
To pay public utility fees with LINE Pay:
1. From the LINE Pay main menu, tap Scan bill.
2. Read the instructions and important information, then tap Next.
3. Scan the barcode on the bill with the code reader.
4. Make sure the content displayed matches the content on the bill, then tap Pay.
5. Select your payment method, confirm the amount due, and tap Pay.
6. Enter your LINE Pay passcode.
7. Check everything on the payment confirmation screen, then tap OK.
Note: Depending on the payment recipient, service charges may apply. For more details, see here.

You can confirm your payment history by going to the LINE Pay main menu > Settings > Purchase History.

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Where can I make barcode payments? toggle
For information on locations that accept barcode payments, please see here. (Available in Japanese only.)

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I can't make Scan Bill payments toggle
If you can't make a payment using Scan Bill, please confirm that:

• Scan Bill payments are accepted by the bill issuer.
• The amount due does not exceed a set maximum payment limit. (Scan Bill cannot be used to make payments of JPY 50,000 or more with some bill issuers.)
• There are no issues with your smartphone's network connection.
• The payment is not overdue.

If any of the above apply to your situation, the bill payment cannot be made with LINE Pay. In this case, please make the payment at a participating location noted on the back of the payment slip.

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Can I get a receipt after making a barcode payment? toggle
Receipts are not issued for barcode payments. Please check your Purchase History on LINE Pay to confirm the details of your payment.

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Will I get LINE Pay Bonuses for Scan Bill payments? toggle
Yes, you will receive a Bonus that correspond to your level for Scan Bill payments.
Note: Some payment types, such as tax payments, are excluded.

For more information, see this Help article.

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Can I make barcode payments using a credit card? toggle
Barcode payments can only be made using your LINE Pay account balance.

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Can I make payments at physical store locations? toggle
You can make payments at the physical stores of LINE Pay merchants using the My Code payment method.

At some stores, you can make payments by scanning a code.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

There are two ways to make payments at physical store locations by scanning a code. For more information, please refer to the following Help articles.

Reading a store's code (Scan):

Showing the store your code (My Code):

iOS users can add the offline payment widget on the Notification Center. For information about setting up the offline payment widget, please see this Help article.

Android users can sign up for Google Pay and use it to make payments. For the steps to sign up for Google Pay, please see this Help article.

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I can't make payments using LINE Pay on my smartphone toggle
If a payment failed when using LINE Pay on your smartphone, please try the following:

• Update LINE to the latest version.

• If the payment screen does not display properly or closes midway with some apps or mobile browsers, the payment will not be properly completed. In such cases, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link at the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser (e.g. Safari), or another browser (e.g. Chrome).

• All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making a payment, you will need to start over from the beginning.

If you can't use Google Pay, please see this Help article.

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Are there service charges for scanning bills? toggle
Depending on the payment recipient, service charges may apply if it is explicitly written on the bill that the customer is responsible for paying them.

• Service charge (for bills under JPY 10,000): JPY 64
Note: Due to a change in Japan's consumption tax rate, this fee will increase to JPY 66 from October 1, 2019.

• Service charge (for bills over JPY 10,000): JPY 108
Note: Due to a change in Japan's consumption tax rate, this fee will increase to JPY 110 from October 1, 2019.

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Debit Payments toggle
Debit Payments are subtracted immediately from your bank account linked to LINE Pay.

You can make debit payments if the Bank Account option appears on the payment screen.

If you want to change the bank account you use for making debit payments, you can do so by selecting Change from the payment screen.

Important:
- Accepted bank accounts vary by merchant.
- If the Bank Account option doesn't appear on the payment screen, you will need to register a bank account by selecting Add.
- Due to enhanced security, you may be asked to upload documents for identity verification when linking a bank.

If your LINE Pay balance doesn't appear on the payment screen, it means you linked a bank account that cannot be used for that merchant. Please try again after adding a different bank account.

If you want to receive a refund for a payment that failed due to a bank’s delayed response, please contact us via the Inquiry Form.

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I can't make debit payments toggle
If you’re unable to make debit payments, see this Help article

Please note that a LINE Money account is required to make debit payments. For more information about LINE Money accounts, see this Help article.

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