LINE

LINE Pay

LINE Pay

¿Qué es Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Rabbit LINE Pay is a payment service that allows you to make purchases from Rabbit LINE Pay merchants, as well as send money and split bills with your LINE friends.

You can easily make payments with a credit card/debit card by registering it with Rabbit LINE Pay. If you open an account, you can also make payments using money you add to your balance.

For more information, please see here.

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No

¿Cuáles son los requisitos técnicos para usar LINE Pay? toggle
Para usar LINE Pay, es necesario que cuentes con un dispositivo iPhone o Android que cumpla con los siguientes requisitos:
(Recuerda que es posible que LINE Pay no funcione de manera correcta en tabletas.)

iOS
- Dispositivos con versiones de iOS 12.0 o superiores.

Android
- Dispositivos con versiones de Android 7.0 o superiores.

Navegadores
- Google Chrome: Versiones 30 o superiores.
- Microsoft Internet Explorer: Versiones 11 o superiores.
- Mozilla Firefox: Versiones 27 o superiores.

Ahora, si utilizas LINE con un número de teléfono japonés y tienes dificultades para vincular tu cuenta bancaria, intenta actualizar el navegador de tu dispositivo o prueba con otro que haya sido actualizdo.

Por otro lado, si deseas información más detallada sobre los requisitos técnicos para usar LINE, consulta aquí.

Ahora, en caso de que necesites configurar una contraseña nueva, te enviaremos un código de verificación a través de una llamada de voz, por lo que, será necesario que hayas registrado un número de teléfono que esté habilitado para recibir llamadas.

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¿Se cobran comisiones por usar Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

There is no service charge for using the Rabbit LINE Pay, except for some merchants. Please recheck condition of merchants directly.

However, there is a fee (15 THB) each time you withdraw money from your Rabbit LINE Pay balance to your bank account.

Note: You will be charged 15 THB for each withdrawing but the first four withdrawing of each month will become a cash back to your Rabbit LINE Pay wallet.

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Me aparece Rabbit LINE Pay en ”Más”, pero yo no me he registrado toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The Rabbit LINE Pay icon appearing under the More tab does not mean that you are signed up for the service.

To use Rabbit LINE Pay, you need to go to More, tap Rabbit LINE Pay, agree to the terms of use, then create a Rabbit LINE Pay account. You will need to set a different passcode for Rabbit LINE Pay, but the service uses the same email address and phone number registered to your LINE account.

If you see the signup screen when you tap the Rabbit LINE Pay icon, it means that you are not registered to the service.

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¿Rabbit LINE Pay es seguro? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can protect your Rabbit LINE Pay account by setting a separate passcode from your LINE account in order to prevent unauthorized use by third parties. This ensures a higher level of security so you can be assured that your account is safe, even if your device is lost or stolen.
Note: If you have not set a Rabbit LINE Pay passcode, please do so to ensure that you can use the service safely and securely.

By switching on the passcode lock, you can protect important information such as your balance and card information.

To set your passcode lock: 

1. From the Rabbit LINE Pay menu, tap Settings > Passcode(PIN).
2. Turn Passcode(PIN) Lock ON.

Rabbit LINE Pay uses high-level encryption features to protect personal and payment information from phishing attacks, and user information is matched with the registered information on Rabbit LINE Pay for confirmation. When a payment is made, Rabbit LINE Pay will start on your smartphone and the payment will be completed once you yourself complete the process on your device. Your LINE profile information will appear at the top of the screen, and you can confirm the payment will be made with Rabbit LINE Pay.
Note: Your profile information will not appear on phishing sites.

If you lose your smartphone, simply contact us and we will deactivate your Rabbit LINE Pay account. If you wish to reactivate your account, you can do so directly from your smartphone.

To deactivate your Rabbit LINE Pay account, please apply after seeing this page.

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Me cobraron una comisión por uso en el extranjero toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Some card companies may charge you an international transaction fee if you make a purchase with a merchant from a country other than the one your Rabbit LINE Pay account is registered in.

E.g. If a Rabbit LINE Pay user in Thailand makes a purchase at a shop from a country outside of Thailand, they may be charged an international transaction fee.

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Registro y cancelación de la cuenta

¿Cómo me registro en Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Start the LINE app and tap More > Rabbit LINE Pay, and agree to each of the Terms of Use to complete the sign up process.

 

When you sign up, you will need to register your name and your Thai National ID Card number to verify your identity as required by law.

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¿Necesito ser ciudadano tailandés para abrir una cuenta de saldo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, foreigners living in Thailand can enable their balance.

After entering your name and ID Card Number, read and agree to the Terms and Conditions of Use to enable your balance.

You can hold a maximum balance of THB 5,000 in your account.

Note:
- You can view more of your ID card details by tapping the "?" mark on the ID Card field.
- Entered personal information will only be used when verifying your identity.
- Once information has been entered and registered, it cannot be corrected. Be sure to enter accurate information.

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No

¿Cómo puedo eliminar mi cuenta de Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can delete your Rabbit LINE Pay account from the Settings menu by following the steps below:

1. In Rabbit LINE Pay, go to Settings > Delete Rabbit LINE Pay Account Delete Rabbit LINE Pay Account
2. Tap OK on the confirmation message

Note: Deleting your  account will delete your entire transaction history and promotion coupons. You can't restore your data once it has been deleted. 

Please note that you will not be able to delete your account immediately in the following cases:

• There are transactions pending
You will be able to delete your account after the transaction is completed.

• Your account is deactivated
You will be able to delete your account after reactivating it. See the following Help article for more information:


• You have more than THB 15 left in your account
You can delete your account if you choose to forfeit your balance, or after you withdraw it.

Please note that once you forfeit your balance, you will not be able to withdraw it.

• You have a negative balance
If you have a balance of less than THB 0, please delete the account after you complete all remaining payments for the account.

You will not be able to delete the account yourself in the following cases:

• You transfer your account to an OS not supported by Rabbit LINE Pay.
Note: Only iOS and Android OS are supported. Other OSes, including BlackBerry, Nokia, and Windows Phone are not supported.

• You transfer your LINE account with a phone number from another country

If any of the above apply, you will be able to delete your account after contacting Customer Care and verifying your identity.

If you have a Rabbit LINE Pay balance more of than the THB 15 withdrawal fee, we can transfer the balance to a bank account of your choosing. Please note that the chosen bank account must be in your name.

Rabbit LINE Pay Customer Care
Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily) 
Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

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No quiero que mi hijo use Rabbit LINE Pay toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you are unable to delete the Rabbit LINE Pay account directly from your child's smartphone, and you want them to stop using Rabbit LINE Pay, please contact us at Rabbit LINE Pay Customer Care. We will help you with the required procedures and documents.

Rabbit LINE Pay Customer Care
Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily) 
Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

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No

¿Por qué tengo que registrar mis datos para crear una cuenta de Saldo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

As required by the Bank of Thailand, you need to register your National ID Card number when opening a Rabbit LINE Pay account.

Your registered information is used for verification that is necessary for some services, such as making payments with your LINE Pay balance. Please be assured that your information is encrypted and protected using strict security measures.

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Si elimino mi cuenta de LINE, ¿se eliminará la de Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Before you can delete your LINE account, you will first need to delete your Rabbit LINE Pay account.

Additionally, if your LINE account is not carried over correctly when changing devices, your Rabbit LINE Pay account may become inaccessible.

If you changed devices and are unable to access your account, please see here.
If you are unable to delete your Rabbit LINE Pay account, please see here.

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Cuenta

Se me olvidó la contraseña toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you forget your LINE Pay password, please set a new password according to each case. 

Case 1: Email is registered with LINE and credit card is linked to Rabbit LINE Pay.
Case 2: Email address is not registered with LINE but credit card is linked to Rabbit LINE Pay.
For case 1&2 please follow the steps below.

For foreigners, if you do not have a card registered to Rabbit LINE Pay, you will not be able to reset your passcode. In this case, please contact us here.

1. Tap Forgot your passcode? found under the passcode input box.
2. Select a verification method to verify your identity.
To verify your identity, choose one of the following:
- Registered credit card (you must wait 24 hours after registering the card as your payment method)
- Thai Citizen ID Card
Note: If you incorrectly enter your registered card information five times when resetting your passcode you will not be able to resume using your account. In this case, please contact us here.
3. Please enter the required information for the relevant verification method you chose and tap OK.
4. Tap OK on the notification pop-up on the screen to receive the verification code by phone call. If you are unable to use your registered phone number, update to the latest version of LINE and register a phone number that is able to receive voice calls.
5. Enter the verification code that is issued via TTS (Text-to-Speech) to your phone number registered on LINE and tap OK.
6. If registering an email with LINE but not having a credit card linked to Rabbit LINE Pay, the system will send a temporary password to the email address registered with LINE, then enter the temporary password on the screen. 
7. There will be a message indicating Do you want to set a new password? Please select OK to continue creating a new password.

Other cases other than the above or if you encounter problems during the process, you can request to reset the password at Inquiry Form.
1. Select service Rabbit LINE Pay
2. Select category Register / Cancel service / Forgotten password
3. Details, select Forgot password
Complete with attaching documents to verify ownership of the Rabbit LINE Pay account (selfie photo while holding an ID card) and proof of ownership of a mobile phone number (if any).

When the team has done all process, you will receive a link to reset your password via LINE message. The link is valid for 30 minutes only.

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Quiero reactivar mi Rabbit LINE Pay toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you are unable to access your Rabbit LINE Pay account, please refer to the section below on how to reactivate it which applies to your situation.

The account was deactivated upon your request
You can reactivate it on your smartphone. To reactivate your account, start Rabbit LINE Pay and enter your Rabbit LINE Pay passcode on the passcode input screen.

If you haven't set a Rabbit LINE Pay passcode, you won't be able to reactivate the account yourself. In this case, please contact us here.

You transferred your LINE account using a phone number from a different country
When you transferred your LINE account (using your registered email address or the Facebook account it is linked with), use of your Rabbit LINE Pay account will be restricted if you verify your LINE account with a phone number from a country different from the one it was previously verified with. This is in order to protect your account's payment information. If your Rabbit LINE Pay account is restricted, you can delete it yourself, or use your existing Rabbit LINE Pay account again.

• Deleting your Rabbit LINE Pay account
When you tap Reset Account from the lockout screen, all of the information from the Rabbit LINE Pay account you had been using until now will be deleted, and you can register again.

• Using the Rabbit LINE Pay account you had been using again
Reinstall the LINE app, then use the phone number you had been using for verification again when you log in. After verifying your account, you can use the Rabbit LINE Pay account you had been using again by going to More > Rabbit LINE Pay from the LINE app.

• If you cannot reset your account and are having issues using it
Please contact us again after referring to this page.

You changed to a device that is not supported by Rabbit LINE Pay
Rabbit LINE Pay can only be used on Android or iOS smartphones. If you transfer your LINE account to a device running either Android or iOS, you will be able to use Rabbit LINE Pay again.

You transferred your account without setting a passcode and your account was deactivated
If you transferred your LINE account without setting a Rabbit LINE Pay passcode, your Rabbit LINE Pay account will be deactivated as a security measure. If you'd like to use Rabbit LINE Pay again, please contact us here.

You cannot access Rabbit LINE Pay because you changed your device
When transferring your LINE account to a new device, if you accidentally created a new account or deleted your account, you will not be able to access Rabbit LINE Pay even if the device is supported. To use the service again, please delete your existing Rabbit LINE Pay account and sign up once more. Please request to delete your account here.

You cannot access your account because you forgot your passcode or are locked out of your account
If you entered the wrong card information or Reference No. more than five times when trying to reset your passcode, your account will be restricted and you will be unable to reactivate it yourself. In this case please contact us here.

You cannot access your account for reasons other than the above
Please contact us here.

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Me olvide la contraseña. ¿Cómo puedo cambiarla? toggle
Para poder cambiar tu contraseña es necesario que podamos comprobar tu identidad. 

Sin embargo, el proceso para comprobar la identidad varía según el país de origen del número de teléfono registrado en tu cuenta de LINE. Consulta la opción correspondiente al país que se adecúe a tu caso.

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No

¿Se puede usar aunque cambie de dispositivo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, you can continue using Rabbit LINE Pay even if you change to a new device.


Install LINE on your new device and log in via Log in to carry over your LINE account. This will automatically carry over your Rabbit LINE Pay account information.

However, you will not be able to use Rabbit LINE Pay in the following cases, even if you carry over your LINE account. If the below applies please delete your Rabbit LINE Pay account before changing devices.

1. If you carry over your LINE account to a device operating on an OS not supported by Rabbit LINE Pay. OSes other than iOS and Android are not supported, including BlackBerry, Nokia, and Windows Phone.
2. If you carry over your LINE account to a device not supported by Rabbit LINE Pay. Devices other than a smartphone, such as tablets, are not supported.
3. If you carry over your LINE account to a phone number of a different country.

The Rabbit LINE Pay features available differ by country.
If you carried your account over to a phone number of a different country, your Rabbit LINE Pay account will automatically become inaccessible. In this case, you will no longer be able to use your Rabbit LINE Pay account, even if you carry over your account to a phone number of your previous registered country.

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Cambié de dispositivo y ya no puedo usar el servicio toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you create a new account instead of selecting Log in after changing to a new device, repairing your device, or reinstalling LINE, your Rabbit LINE Pay account information will not be transferred. You will need to sign up for Rabbit LINE Pay once again.

Please note that you will not be able to sign up for a new Rabbit LINE Pay account if your previous account has a negative balance or has any transactions pending. In this case, please contact Rabbit LINE Pay Customer Care.

Rabbit LINE Pay Customer Care
Phone: 02-026-3779 (Business hours: 07:00 AM - 10:00 PM Daily) 
Rabbit LINE Pay CS Official Account: Add friend here (Business hours: 07:00 AM - 10:00 PM Daily)

If your previous Rabbit LINE Pay account had a positive balance, you can transfer it after verifying the credit card or bank account you registered to your previous Rabbit LINE Pay account. Please call the Rabbit LINE Pay Customer Care number above if you are unable to verify your registered information.


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No

¿Cómo puedo reanudar el servicio? toggle
Los métodos para volver a habilitar el servicio varían según el país de origen del número de teléfono registrado en tu cuenta de LINE. Por favor, consulta la opción que se adecúe a tu caso.

¿Te ha sido útil?

No

¿Se puede usar desde varios dispositivos? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

Rabbit LINE Pay cannot be used on multiple devices at the same time.

¿Te ha sido útil?

No

No sé cuál es el número de teléfono ni el correo registrado en Rabbit LINE Pay toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The phone number and email address registered to your Rabbit LINE Pay account will differ depending on which version of LINE you are using. In LINE go to Home > Settings > LINE to check the app version. To confirm the phone number and email address registered to your Rabbit LINE Pay account, follow the steps which apply to you.

LINE for Android
Version 5.4.1 or later - in LINE go to Home > Settings > Account
Version 5.4.0 or earlier - in Rabbit LINE Pay go to Settings > Registered Information

LINE for iOS
Version 5.3.1 or later - in LINE go to Home > Settings > Account
Version 5.3.0 or earlier - in Rabbit LINE Pay go to Settings > Registered Information

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¿Para qué sirve el bloqueo con contraseña? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Setting a Rabbit LINE Pay passcode will protect your Rabbit LINE Pay account in the event that your mobile phone is lost or stolen.

To protect information such as your Rabbit LINE Pay balance and card details, please follow the steps below.

1. From Rabbit LINE Pay go to Settings > Passcode.
2. Switch ON Toggle Passcode.

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No puedo configurar la contraseña, ¿es necesario hacerlo? toggle
Para que puedas disfrutar de los servicios de LINE Pay de forma segura, es necesario configurar una contraseña de 6 dígitos.

Ahora. al establecer tu contraseña debes de tener en cuenta lo siguiente:

- No se puede incluir números repetidos.
- No se puede incluir una serie de 3 números consecutivos.
- No se puede utilizar los dígitos de tu número de teléfono registrado.

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Quiero suspender mi cuenta toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To deactivate your account in the case of an emergency, such as if you lost your device, please apply here.

Please note that Rabbit LINE Pay accounts are free, and no money will be moved unless you use Rabbit LINE Pay to make payments or send money. There is no need to deactivate or delete your account if you will not be using it for a period of time.

To reactivate your account, simply enter your passcode on your smartphone. For more details, please see this article.

If you wish to delete your account instead of deactivating it, please see this article.

¿Te ha sido útil?

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¿Cómo cambio la contraseña? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can change your passcode from the Rabbit LINE Pay Settings.

Steps to change your passcode:
1. Go to Rabbit LINE Pay Settings.
2. Tap Passcode.
3. Tap Reset Passcode.
4. Enter your current passcode.
5. Enter your new passcode.

To ensure the security of your account, please use a different passcode for Rabbit LINE Pay from other services, and change it regularly.

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Cargas y retiros

¿Cómo hago una recarga? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can add money via the following methods. Please see the relevant Help article for more details.

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¿Puedo hacer una recarga con mi cuenta bancaria? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Currently, accounts from the following banks can be linked to Rabbit LINE Pay:

• Siam Commercial Bank (SCB)
• Bangkok Bank (BBL)
• KASIKORNBANK (KBank)
• Krungthai Bank (KTB)
• TMB Bank (TMB)
• Bank of Ayudhya (BAY)

To add money:
1. From the Rabbit LINE Pay main menu, tap Add Money > Bank Account.
2. Select a registered bank account or register a new one.
3. Enter an amount and tap Add Money.
4. Enter your Rabbit LINE Pay passcode.

If your Rabbit LINE Pay balance is not linked to a bank account, please see the methods for adding money below.

Siam Commercial Bank (SCB)
In the Rabbit LINE Pay app
1. From the main menu, tap Add Money > Bank Account.
2. On the bank select screen, tap Siam Commercial Bank and enter the personal information you want to link to Rabbit LINE Pay.
3. Tap Next, then on the Terms and Conditions of Use screen tap Accept > OK.
4. A one-time password (OTP) will be sent to your mobile phone.
5. Enter the OTP and complete linking your account.

Bangkok Bank (BBL)
In the Rabbit LINE Pay app
1. From the Rabbit LINE Pay main menu, tap Add Money > Bank Account.
2. Select BBL Bank.
3. Enter your ATM or debit card information, then select I'm not a robot.
4. Complete the CAPTCHA verification and continue.
5. Enter your phone number and the information from your Thai national ID card registered with Bangkok Bank.
6. Enter the OTP that was sent to you by text message.
7. Tap the button to confirm your registration.
8. Wait until your registration is processed.
 
KASIKORNBANK (KBank)
From a KBank ATM
1. Select Apply for all services/SMS transaction alert/K-Mobile Banking/Other.
2. Select Register Direct Debit/Auto Top Up.
3. Select Register Direct Debit > Specify Company ID.
4. Select the account type.
5. Enter the 5-digit Company ID (80432) and select Correct.
6. Enter the 10-digit Reference No. and select Correct > Confirm.
7. Check that the information is correct and select Confirm Transaction.
8. A message will appear when the KBank and Rabbit LINE Pay accounts have been successfully linked. The link will be completed on the next business day. 
Note: Please check the notification you receive on the LINE app.

Krungthai Bank (KTB)
In the Rabbit LINE Pay app
1. From the main menu, tap Add Money Bank Account.
2. On the bank select screen, tap Krungthai Bank.
3. Choose to register a Netbank or Card account. 
4. On the Terms & Conditions screen, tap Accept > OK.
5. Enter the required information, then tap Log in.
6. Enter the information again and verify your identity.
7. Tap Get New OTP to receive an OTP. After entering it, tap Next.
8. Check that the information you entered is correct and tap Confirm.
9. Complete linking your Krungthai Bank Account.

TMB Bank (TMB)
In the Rabbit LINE Pay app
1. From the main menu, tap Add Money > Bank Account.
2. On the bank select screen, select TMB Bank.
3. On the Terms & Conditions screen, tap Agree > OK.
4. Enter the required information. 
5. Enter your ATM Pin.
6. Enter the information again and tap Confirm.
7. Enter the OTP that is sent to your registered phone number and tap Confirm.
8. Complete linking your TMB Bank account.

Bank of Ayudhya (BAY)
In the Rabbit LINE Pay app
1. From the main menu, tap Add Money > Bank Account
2. On the bank select screen, select  Bank of Ayudhya
3. Select Agree to accept the terms of service.
4. Enter Krungsri Online username, password and  birth date.
5. Check your bank account number and phone number, then select Next
6. Enter the OTP sent to your registered phone number, then select Next
7. Check the information and select Confirm
8. Complete linking your Krungsri bank account


¿Te ha sido útil?

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¿Puedo recargar de otra forma? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, you can also add money via mobile banking, internet banking, at ATMs, Boonterm Kiosks, and the My Code feature. 

Please see the steps in below links.

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No

¿Puedo registrar más de una cuenta bancaria? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, you can register more than one bank account; however, for BBL bank accounts you can only register up to five accounts.

¿Te ha sido útil?

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No puedo registrar una cuenta bancaria toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you are unable to register your bank account, please double check the information you are entering and try again.

 

Foreigners using Rabbit LINE Pay can register bank accounts from the following three banks:

 

TMB Bank (TMB)

Register from the Rabbit LINE Pay app

 

Bangkok Bank (BBL) and Kasikornbank (KBank)

Register at an ATM

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No

Quiero eliminar el registro de una cuenta bancaria toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Please follow the steps below.

1. In Rabbit LINE Pay, tap Settings > Bank Accounts or Withdrawals. Please note by selecting Bank Accounts, you can only see the bank accounts you have registered to add money, and by selecting Withdrawals you can see all bank accounts you have registered.

2. For Android users, tap and hold the account name you wish to delete and tap OK. For iOS users, swipe right on the bank account name and tap Delete.

¿Te ha sido útil?

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¿Hay límites para hacer recargas? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The limits to add money for each bank are as follows for Thai citizens:

Bangkok Bank
If adding money via ATM, online or mobile banking:
Minimum: THB 300
Maximum: THB 49,999

KASIKORNBANK
If adding money via ATM, online or mobile banking:
Minimum: THB 300
Maximum: THB 5,000

Siam Commercial Bank
Minimum: THB 300
Maximum via SCB Direct Debit: THB 20,000
Maximum via SCB ATM: THB 49,999
Maximum via SCB Easy Net/SCB Mobile Banking: THB 3,000

The limits to add money for foreigners living in Thailand are as follows:

Applicable to all banks
Minimum: THB 300
Maximum: THB 5,000

Note: The maximum amount of money that can be added a day is THB 10,000.

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¿Cómo puedo comprobar mi historial de recargas y retiros? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

In Rabbit LINE Pay, you can see these details under Settings > Account Activity.

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No

¿Cómo hago un retiro de dinero? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Please follow the steps below

1. From the Rabbit LINE Pay menu, tap Settings > Withdrawals.
2. Select the account you wish to withdraw to, or select a new withdrawal account and enter the account number.
3. Enter the amount you wish to withdraw and tap Withdraw Money.
4. Enter your Rabbit LINE Pay passcode.
The money will be deposited into the designated account within two days of the withdrawal date.

Note:
- There is a fee of THB 15 per withdrawal.
- If you have not set a Rabbit LINE Pay passcode, you must set one when you register an account for withdrawals.
- Processing times may vary depending on the bank.
- Users are required to make a reserve for the withdrawal fee of 15 THB per each transaction, not including the amount that is withdrawn which will receive a refund of the withdrawal fee to Rabbit LINE Pay wallet the next working day.
- Users will receive a cash back of 4 withdrawal fees / month / Rabbit LINE Pay account to Rabbit LINE Pay wallet.
- If there is a 5th withdrawal transaction onwards, the system will collect a withdrawal fee of 15 baht / transaction.
- Effective on 16 December 2019 
- If the Rabbit LINE Pay password has not been set, it is necessary to set up the Rabbit LINE Pay password when registering a bank account for withdrawal.

¿Te ha sido útil?

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¿En cuanto tiempo se procesa una solicitud de retiro? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Your money will be transferred to the bank account you selected within two business days of requesting the withdrawal, depending on the bank you're using.

¿Te ha sido útil?

No

¿Hay límites para los retiros en efectivo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The daily withdrawal limits for Thai citizens are as follows:

For all banks
Minimum: THB 100
Maximum: THB 49,999

Note:
- There are no limits to the number of times you can withdraw money per day; however, the daily total cannot exceed THB 100,000.
- There is a service fee of THB 15 every time you withdraw money.

The withdrawal limits for foreigners living in Thailand are as follows:

For all banks
Minimum: THB 100
Maximum: THB 5,000

Note:
- There are no limits to the number of times you can withdraw money per day; however, the daily total cannot exceed THB 10,000.
- There is a service fee of THB 15 every time you withdraw money.

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¿Se cobran comisiones al hacer recargas o retiros? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

There are no fees to add money to Rabbit LINE Pay except at some top up Kiosks.(Boonterm Kiosk and Termsabuyplus Kiosk). However, there is a fee of THB 15 each time you withdraw money from your Rabbit LINE Pay balance.

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¿Cómo hago una recarga con mi Código? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can add money to your balance using the My Code feature on Rabbit LINE Pay by following the steps below: 

1. From the LINE app tap More > Rabbit LINE Pay.
2. Enter your Rabbit LINE Pay passcode.
3. Tap My Code.
4. Scan your code at the store's QR code reader.
Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.
5. Pay for the amount you want to add in cash.

You can charge your Rabbit LINE Pay balance at the following stores:
- McDonald: Available at 254 branches nationwide
- Kerry Express Parcel Shop: Available at over 350 branches nationwide
- Bangkok Skytrain (BTS) - All stations
- Food Center:Paragon Food hall, The Mall Bangkae, The Mall Bangkapi, The Mall Thapra, The Mall Ngamwongwan, Emporium, Emquatier,and Century Food Center
- TST Tower Building (1st Floor)
- AIS Shop and Serenade Shop 140 branches nationwide
- Telewiz Shop 426 branches nationwide
- CenPay's Counter available at over 1,800 branches nationwide : FamilyMart, Central Food Hall and Tops, Central, Robinson, B2S, Officemate, Thai Watsadu, baan&BEYOND, Power Buy, Segrafedro, Matsumoto Kiyoshi,and Supersports

Note:
* Adding money using the My Code feature can only be done at physical store locations with QR code readers.
* The maximum and minimum amounts of money you can add using the My Code feature are as follows:
Minimum per transaction: THB 100
Maximum per transaction: THB 4,000
Maximum per day: THB 49,999

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¿Cómo hago un Auto Top-up? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can set up Rabbit LINE Pay to top up money into your Rabbit LINE Pay E-Wallet automatically when the balance falls below a minimum amount you set.
Note: You need to link a bank account with your Rabbit LINE Pay E-wallet before activating this function.

To activate Auto Top-up:
1. On the main menu, choose Add Money Auto Top-up.
2. Choose a bank account and switch it ON.
3. Enter your minimum balance and top-up amounts.
Note:
- Minimum top-up amount: THB 500
- Maximum top-up amount: THB 5,000

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Siam Commercial Bank (SCB) toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

Adding Money to Rabbit LINE Pay E-Wallet via Siam Commercial Bank (SCB)

Mobile Banking
1. Log in on SCB Mobile Banking and select Top Up. 
2. Select the bank account, then enter the 10-digit Rabbit LINE Pay Reference No.
3. Enter the amount then tap Confirm to receive a one-time password (OTP).
4. Enter the OTP and tap Confirm to complete the transaction.

Internet Banking
1. Select Payment > Payment & E-Bill Top Up.
2. Select Rabbit LINE Pay (If you have not added Rabbit LINE Pay as a biller, add the Biller Account from the Merchant/Utility menu).
3. Check if all of the information is correct.
4. Enter the amount, then select Confirm to receive a one-time password (OTP).
5. Enter the OTP and select Confirm to complete the transaction.

ATM 
1. Enter the ATM password.
2. Select Bill Payment > Rabbit LINE Pay.
3. Select the account type.
4. Enter the Reference No and Top-up amount (THB).
5. Review and complete the top-up.

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Bangkok Bank (BBL) toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

Adding Money to Rabbit LINE Pay E-Wallet via Bangkok Bank (BBL)

Mobile Banking
1. Log in and select Top Up > Rabbit LINE Pay.
2. Enter your Rabbit LINE Pay e-wallet reference no., enter the amount and tap Next.
3. Tap Confirm to complete the transaction.

Internet Banking
1. Log in and select Payments/Top Up.
2. At the Pay To screen, select Rabbit LINE Pay (if you have not added Rabbit LINE Pay as a payee, select Add New Payee to add).
3. Select the bank account and enter the 10-digit Rabbit LINE Pay Reference No.
4. Enter the amount and select Confirm to receive a one-time password (OTP).
5. Enter the OTP and select Confirm to complete the transaction.

ATM
1. Select BILL PAYMENT/MOBILE TOP UP/EASY PASS TOP UP/OTHER SERVICE.
2. Select BILL PAYMENT/MOBILE TOP UP/EASY PASS TOP UP.
3. Select the account type Savings or Current.
4. Select the service category Others > Top Up.
5. Select Rabbit LINE Pay.
6. Enter the Reference No. and select Correct.
7. Enter the amount and select Confirm.
8. Check the details and select Confirm to complete the transaction. Please make sure to keep your receipt.

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KASIKORNBANK (KBank) toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

Adding Money to Rabbit LINE Pay E-Wallet via KASIKORNBANK (KBank)

Mobile Banking
1. Tap Top Up > Other Top Up > Rabbit LINE Pay.
2. Enter the Rabbit LINE Pay Reference No., then enter the amount and tap Pay.
3. Check if all the information is correct and tap Confirm to complete the transaction.
 
Internet Banking
1. Log in and select Payment Service.
2. Enter the information in the fields marked with a *.
3. Select Other under Business Type.
4. Choose the company name Rabbit LINE Pay (80427).
5. Select the bank account and enter the Rabbit LINE Pay Reference No.
6. Select Save Payment Form.
7. Enter the OTP and create a payment form.
8. At Top Up Money, select Top Up Other Top Up.
9. Select the form you created.
10. Check if the information is correct and enter the amount.
11. Select Pay > Confirm to complete the transaction.
 
ATM
1. Enter your ATM password.
2. Select Top-up/Mobile Bill Payment.
3. Select Other Top Up > Payroll Card/Cash Card Rabbit LINE Pay.
4. Select the account type.
5. Enter the 10-digit Rabbit LINE Pay Reference No. in the Card No. field.
6. Enter the amount.

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Boonterm Kiosk toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

Adding Money to Rabbit LINE Pay E-Wallet via Boonterm Kiosk

1. Go to a Boonterm Kiosk.
Note: You cannot use Boonterm Kiosks at 7-Eleven, BTS stations, or Tesco Lotus.
2. Select เติม Wallet และ ซื้อรหัสบัตร (top up wallet & purchase card code).
3. Select เติม Wallet (top up wallet).
4. Select Rabbit LINE Pay.
5. Enter your cell phone number to receive a confirmation text message.
6. Enter the 10 digit Rabbit LINE Pay Ref no.
7. Select the amount to top up.
Note: There will be a service charge.
8. Review the information that shows up on the screen.
9. Check to see if the amount to top up matches.

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Termsabuyplus Kiosk toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

Adding Money to Rabbit LINE Pay E-Wallet via Termsabuyplus Kiosk

1. Select icon "สติกเกอร์ไลน์/Wallet/เกมส์"
2. Select icon "เติมเงิน Rabbit LINE Pay"
3. Input Rabbit LINE Pay Ref no.(10 digits)
4. Select amount to top up
5. Input mobile number for for getting the top up results via sms 
6. Review & confirmation transaction before top up
7. Insert money to top up TernSabuyPlus Kiosk
8. Complete transaction and show results

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Tarjeta de crédito

No puedo registrar mi tarjeta de crédito toggle
Si a pesar de haber introducido correctamente los datos de tu tarjeta, no puedes registrarla, por favor comprueba lo siguiente:
(Si estás experimentando problemas para registrar tu tarjeta Visa LINE Pay, consulta aquí.)

- Si tu tarjeta está habilitada para realizar pagos online.
- Si tu tarjeta está habilitada para ser utilizada fuera de su país de expedición.
- Si estás utilizando una tarjeta corporativa.
(Se pueden usar tarjetas corporativas, aunque es posible que existan restricciones según el tipo de negocio y pagos online. Para más información, consulta con la compañía que expidió tu tarjeta de crédito.)

Por otro lado, si quieres actualizar los datos de una tarjeta registrada en tu cuenta de LINE Pay, será necesario que primero la elimines siguiendo estos pasos:

1. Ve a la sección de Configuración en el menú de LINE Pay, y pulsa Tarjeta de crédito.
2. Pulsa la X en la parte superior derecha de la tarjeta en cuestión.

Ahora, si te apareció un mensaje indicando que superaste el número de intentos de registro permitidos, pulsa aquí.

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¿Qué tarjetas de crédito son válidas? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The credit or debit cards that can be registered to LINE Pay are VISA, Mastercard, or JCB. Please note depending on the card type, the issuing country and the store, the card may not be available for use.

You can check whether your registered card can be used on the payment screen.

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Perdí la tarjeta que había registrado toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you have lost your card, please contact your card company directly.

Once your card company cancels your card, making payments with it on Rabbit LINE Pay will be restricted. You will continue to be able to pay using other cards on your account.

If you find your card again after reporting it lost, please contact your card company again about reactivating it. If you are able to reactivate it, you will be able to use it on Rabbit LINE Pay again.

If you have the card reissued, please register the new card on Rabbit LINE Pay.

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¿Se puede revisar el desglose de los pagos con la tarjeta registrada? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You will receive a message from the Rabbit LINE Pay official account with the details of your Rabbit LINE Pay transactions.

 

You can also go to Rabbit LINE Pay > Settings > Credit Card Purchase History to see your purchase history.

If you made a payment without registering to Rabbit LINE Pay, you can only check the transaction details in the message sent from the Rabbit LINE Pay official account.

 

From the Settings menu, there are many features you can use including managing your credit card.

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¿Cómo pago con la tarjeta registrada? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

After choosing a product from a participating merchant (such as LINE STORE), select Rabbit LINE Pay as the payment method when checking out. Then select the card you wish to use on the Rabbit LINE Pay payment screen on your device.

Note:

- You need to use your smartphone to complete the payment process.

- If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.

 

We plan for the number of merchants where you can use Rabbit LINE Pay to continue to expand even more in the future. Please understand that the merchants which accept Rabbit LINE Pay vary by country.


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Expiró la tarjeta que había registrado toggle
If your registered credit or debit card is expired when making a purchase, you will receive a notice that says the purchase cannot be completed because the card is expired. 

If your card is expired, please contact your card company to issue a new one. When you receive a new card, check the 16 digit number on the new card. If it is the same number as the expired card, we recommend deleting the details of the expired card registered in Rabbit LINE Pay's system before binding a new one.

For steps on how to delete a card registered on Rabbit LINE Pay, please refer to the following Help article based on the country and region you are using LINE in.

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¿Cómo registro o elimino una tarjeta? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

On the top page of Rabbit LINE Pay, tap New Card or Settings > Credit Cards to add or delete cards.

Adding Credit and Debit Cards
Enter the credit card number, expiration date, and CVC to add the card. You can add multiple cards and select the one you use most often as your main card. Visa, MasterCard, and JCB debit cards can also be used.

Please note that some cards may not be accepted by some merchants or countries.

Deleting Credit and Debit Cards
Go to the Rabbit LINE Pay Settings menu and select the credit card to delete it. The transaction history for deleted cards will not be deleted.

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Registré mi tarjeta y me llegó un SMS indicando un pago toggle
El SMS que recibiste forma parte del proceso de verificación al momento de registrar una tarjeta en tu cuenta. (No incurrirás en gastos.)

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¿Cuántas tarjetas puedo registrar? toggle
Es posible registrar hasta 4 tarjeta por cada cuenta.

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¿Para qué es la verificación de tarjeta en LINE Pay? toggle
Es un servicio de verificación de identidad implementado por las compañías de tarjetas para evitar el uso ilícito de las tarjetas de crédito al realizar pagos en el que se utiliza el sistema "3DSecure"*.
* El nombre utilizado para este sistema puede variar según la compañía de tarjetas.

Al hacer la verificación, tu tarjeta será registrada en LINE Pay y podrás realizar pagos con tan solo introducir tu contraseña.
(Si utilizas LINE Pay en Taiwán, consulta esta página.)

Recuerda que la conexión utilizada para comprobar la disponibilidad de la verificación de tarjeta en LINE Pay es totalmente segura.

Si la compañía de tarjetas que utilizas ofrece el servicio de 3DSecure, podrás utilizarlo sin problemas en LINE Pay aunque no lo hayas registrado previamente. (En caso de que tu compañía de tarjetas no ofrezca este servicio, lo sentimos pero no será posible registrarte en LINE Pay.)

Por otro lado, debes de tener en cuenta que para comprobar la validez de una tarjeta, se realizará un pago por un monto mínimo, el cual se reembolsa automáticamente.

Si tienes problemas con la verificación, consulta esta sección de Ayuda.

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No puedo finalizar la verificación de tarjeta en LINE Pay toggle
Si no pudiste finalizar la verificación, por favor, comprueba la opción que se adecúe a tu caso:

Me sale que pruebe con otra tarjeta o que no se pudo realizar la verificación
En ese caso, es posible que las funciones del sistema 3DSecure de tu compañía de tarjetas sean diferentes al de LINE Pay. Por favor, compruébalo directamente con la compañía que utilizas.

Ahora, recuerda que en caso de que tu compañía de tarjetas no ofrezca este servicio, no será posible registrarte en LINE Pay. Para más información sobre la verificación, consulta esta sección de Ayuda.

Olvidé la contraseña para verificar mi tarjeta o no recibí la OTP (One time password)
LINE Pay utiliza el sistema 3DSecure establecido por cada compañía de tarjetas, por lo que te recomendamos consultarlo directamente con tu compañía de tarjetas.

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Transferencia y solicitud de envío

¿Puedo hacer transacciones un amigo que vive en el extranjero? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You cannot send and request money or split bills with friends who are registered to LINE with a phone number from another country.

Additionally, you cannot use those features with friends if the following applies.

- They are suspended from using Rabbit LINE Pay.
- You have blocked them or they have blocked you.

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¿Puedo enviar dinero a un Amigo que no use Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, you can send money to a LINE friend who is not signed up for Rabbit LINE Pay. Your friend can accept the money you sent them after they sign up.

However, if your friend does not sign up for Rabbit LINE Pay within seven days of the money being sent, it will be cancelled and the amount will be returned to the sender.

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Si hago una solicitud de envío o pago compartido, ¿cuándo se refleja en el saldo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

After submitting a request to send money or split a bill, the exchange will show up in both you and your friends’ LINE Pay balance the moment your friend sends the requested amount.

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¿Cómo compruebo el historial de envíos y pagos compartidos? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

You can see your history by going to the Rabbit LINE Pay main menu > Settings > Account Activity.

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¿Puedo hacer transacciones con un amigo aunque no esté registrado en Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Only users who are signed up for Rabbit LINE Pay can use these features.

After signing up, opening a Rabbit LINE Pay balance account will allow you to use all features such as sending and requesting money, and splitting bills with friends.

If you do not have a Rabbit LINE Pay balance account, you will only be able to request money and request to split bills with friends.

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¿Cómo se usa la función de compartir la cuenta? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

With the Split Bill feature you can request or send money to your LINE friends for the divided amount.

Please follow the steps below to request to split a bill.

1. In Rabbit LINE Pay, tap Split Bill.
2. Select the friends to split the bill with. Please make sure you are sending the request to the right friends.
3. Tap Select.
4. Enter the total amount and tap Next.
5. Check the amount for each person and tap Next.
6. Enter an optional message, sticker or image and tap Split Bill.

After going through the above steps, the message will be sent to your friends. After your friends send money, each of your balances will be updated.

If the total amount cannot be split evenly between the number of friends, the requested amount will be rounded up automatically and the person who requested to split the bill will receive the rounded up amount.
E.g. THB 1,000/3 people = THB 334 + THB 334 + THB 334 (total amount adjusted to THB 1,002)

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¿Cómo hago un envío de dinero? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Please refer to the following steps to send money:

1. In Rabbit LINE Pay, tap Send Money.
2. Select the friend you want to send money to then tap Select.
3. Enter the desired amount in Transfer Amount then tap Next.
Note: There will be no charge for sending money.
4. Enter an optional message, select a sticker or image, then tap Send money.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after you are asked to enter a message.
5. Enter your Rabbit LINE Pay passcode.

The message will be sent to your friend and the amount will appear in their Rabbit LINE Pay balance.

You can also send money to friends who haven't signed up for Rabbit LINE Pay. After your friend signs up for Rabbit LINE Pay, they can receive the amount that was sent to them. If they do not sign up within seven days of the money being sent, it will be canceled and the amount will be returned to the sender.

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¿Cómo hago solicitudes de envío? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Request money on Rabbit LINE Pay is a feature which allows you to ask your LINE friends to send money to your Rabbit LINE Pay account.

The steps to request money are as follows.

1. In Rabbit LINE Pay, tap Request Money.
2. Tap the friend you wish to request money from then tap Select.
3. Enter the desired amount in Transfer Amount then tap Next.
4. Enter an optional message, sticker or image and tap Request Money.

The message will be sent to your friend and when your friend sends the money you requested, the amount will be reflected in both of your balances.

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¿Hay límites en los envíos de dinero? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The limits on sending money for Thai citizens are as follows:

Minimum: None
Maximum: THB 49,999 per transaction

Note: You can send money as many times you like per day; however, the daily total cannot exceed THB 49,999.

The limits on sending money for foreigners living in Thailand are as follows:

Minimum: None
Maximum: THB 5,000 per transaction

Note: You can send money as many times you like per day; however, the daily total cannot exceed THB 10,000.

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Transacciones

¿Qué formas de pago hay en Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

With Rabbit LINE Pay, you can make payments with credit and debit cards, as well as the money you have added to your Rabbit LINE Pay balance.

Payment limits when using your Rabbit LINE Pay balance
Per payment: THB 49,999
Total per day: THB 99,999

To add money to your Rabbit LINE Pay balance, please see the following Help articles.

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¿Dónde se puede usar Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You can use Rabbit LINE Pay at affiliated merchants, popular online shops, and physical stores including McDonald's, Kerry Express, Mr. Shake, and Ochaya.

You can also make direct payments from the app for donations, electric bill payments (Metropolitan Electricity Authority), LINE Games, your mobile balance, AIS Postpaid payments, and more.

We plan for the number of merchants where you can use Rabbit LINE Pay to keep expanding in the future.

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¿Cómo puedo cancelar una transacción? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

 

To cancel a transaction, please contact the store where you purchased the product or service.

Please contact the card issuer directly for details regarding the processing time for your refund.

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¿Qué es Pagos automáticos? toggle
Es una función que te permite realizar pagos en negocios afiliados online y máquinas dispensadoras a LINE sin necesidad de introducir tu contraseña.
(Recuerda que para usar esta función será necesario que aceptes los términos correspondientes al realizar tu primer pago.)

Al realizar tu primer pago, podrás elegir entre los disintos métodos de pago que ofrece el servicio, tales como Saldo LINE Pay, Recargas Pay o Pagos débito usando tu cuenta bancaria dependiendo de cada negocio.

Si haces pagos en negocios participantes del programa LINE POINTS, también es posible configurar tu cuenta para priorizar el uso de Puntos en tus pagos.

Ten en cuenta que si quieres cambiar los ajustes de prioridad para el uso de Puntos, será necesario que desactives la función de Pago automático de los ajustes de LINE Pay y vuelvas a establecer la configuración correspondiente.

Ahora, si no puedes realizar los ajustes mencionados anteriormente, comprueba los ajustes necesarios de la aplicación o sitio web del negocio afiliado en cuestión.

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¿Por qué no puedo hacer pagos con mi tarjeta de crédito registrada en LINE Pay? toggle
Es posible que no se pueda realizar un pago en los siguientes casos:

- Los datos de la tarjeta no son correctos.
- Ha ocurrido una falla temporal en el sistema.
- El sistema de seguridad del servicio ha sido activado.

Por favor, comprueba si tu tarjeta está habilitada para hacer pagos en línea y si los datos introducidos son correctos.

Ahora, si a pesar de haber comprobado lo mencionado anteriormente, sigues experimentando problemas, por favor ponte en contacto con nosotros seleccionando la oipción que se adecúe a tu caso:

(Ten en cuenta que solo ofrecemos soporte en inglés.)


Si experimentas problemas con las Recargas Pay, consulta aquí.

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¿Puedo utlizar LINE Pay en establecimientos comerciales? toggle
Sí. Puedes usar la función para escanear códigos QR y de barras de LINE Pay para realizar tus pagos en los negocios que estén afiliados a este servicio en Japón y Tailandia. (En otros países solo se puede realizar pagos con tarjeta de crédito.)

Realiza tus pagos usando uno de estos métodos*:
*Los métodos varían dependiendo del país del número de teléfono que utilizas para usar este servicio.

Escanear el código de un establecimiento comercial

Mostrar tu código de LINE Pay para realizar un pago 

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¿Cómo hago una compra con Rabbit LINE Pay? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Please follow the steps below to make purchases using Rabbit LINE Pay.

If you are registered to Rabbit LINE Pay:
1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. Rabbit LINE Pay will start up on your smartphone.
3. From the payment screen, select your payment method, then tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
4. Enter your Rabbit LINE Pay passcode, then tap OK.
Note: Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.

If you are not registered to Rabbit LINE Pay:
1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. If you have not registered a phone number to your LINE account, register your phone number now.
Note: You cannot make payments unless you have a phone number registered to your LINE account.
3. Enter your credit card details.
4. Select whether or not you want to join Rabbit LINE Pay.
Note: If you choose to join Rabbit LINE Pay, set a passcode.
5. Agree to the conditions.
6. Tap Pay.
Note:
- Depending on the merchant, you may be taken to the payment completion page, where you will be required to take further steps to complete the order.
- When the payment has been completed, you will receive a message on LINE from Rabbit LINE Pay with the transaction details.

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¿Cómo hago pagos con mi Código? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

 

To make payments at physical store locations using the My Code feature from the Rabbit LINE Pay app, please refer to the steps below:
 
1. From the Rabbit LINE Pay main menu, tap My Code.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one when you select My Code.
2. Select a payment method, then tap OK.
3. Scan your code at the store's QR code reader.
Note: If the QR code reader cannot read your code, please show the 12-digit number under the barcode to the store staff and have them enter it directly.
4. After your code is read, a payment confirmation pop-up will appear on your smartphone.

Important:
• From LINE version 6.6 and later, you’re no longer required to enter your LINE Pay passcode for purchases under TBH 1,000.
• If you’re using a version of LINE earlier than 6.6, you will need to enter your passcode when you use My Code.

The maximum and minimum amounts you can make payments for are as follows:
Minimum per day: THB 1
Maximum per day: THB 99,999
Maximum per transaction: THB 49,999
Minimum per transaction: THB 1

Note: Adding money using the My Code feature can only be done at physical store locations with QR code readers.

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¿Quiero hacer un pago con Rabbit LINE Pay sin tener que registrarme? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

If you're a LINE user, you can use Rabbit LINE Pay to make online purchases without additional registration.

If you make a payment without registering, you won't be able to use your Rabbit LINE Pay balance for payments, or check your payment history like registered users can.

When a payment is completed, you'll be sent a message on LINE from the Rabbit LINE Pay official account with the transaction details.

For inquiries about delivery status or order cancellation, please contact the merchant you made the purchase from directly.
Note: If you are not registered to Rabbit LINE Pay and want to make a purchase, you must agree to the following:

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No se pudo hacer el pago con Rabbit LINE Pay en mi teléfono toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

 

If a payment failed to process when using Rabbit LINE Pay on your smartphone, please try the following:

 

- Update LINE to the latest version.

- If with some apps or mobile browsers the payment screen does not display properly or closes midway, the payment will not be properly completed. In such a case, please select Continue on the payment pending screen that appears directly after making the payment. If the Continue button does not respond, please log in to LINE from the link on the bottom of the screen. After logging in to LINE and tapping the notification message that appears, the Rabbit LINE Pay payment screen will appear. If the link to the login screen does not work, please use your device's browser such as Safari, or another browser such as Chrome.

- All payments need to be completed within 20 minutes. If more than 20 minutes have passed since you started making the payment, you will need to start over from the beginning.

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¿Para qué sirve Mi cód.? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)​

 

The My Code feature allows you to make payments with Rabbit LINE Pay at merchant stores by scanning your code.

1. From the Rabbit LINE Pay main menu, tap My Code.
2. Select your payment method.
Note: If you're using the service outside of Japan and Thailand, you can only use credit cards as your method of payment.

3. Show the staff the code that appears.
Note: If you haven't set a Rabbit LINE Pay passcode, you'll have to set one when you select My Code.

For steps on how to make a payment using the Scan feature, please refer to the following Help article:

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El estado de transacción sale "En espera", dentro de la notificación de pago. ¿Por qué? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

 

Transaction completed notifications for Rabbit LINE Pay are sent at the time a payment is made.

In cases where a merchant does not finalize the order after the payment was made, the payment will be automatically canceled.

If the payment is canceled, you will receive a notice about the cancelation and the order will be marked as canceled on your order history.
If you see a date for Transaction Completed, then the order was finalized.

If the order says "Waiting...", it is means it in the final stages of being processed.
The finalization process differs depending on the merchant, however the results will be confirmed hours later.

You can confirm the results of a payment made by a merchant from your payment history on Rabbit LINE Pay.

Steps to check your payment history
1. In Rabbit LINE Pay tap Settings > Credit Card Purchase History or Purchase History.
You can also confirm via Notices.

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¿Para qué sirve Esc.? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)​

 

The Scan feature allows you to easily bring up the payment page to make purchases with Rabbit LINE Pay by scanning a code at some Rabbit LINE Pay merchant's website or physical store locations.

When you purchase an item, scan the QR or bar code posted at the store with the Rabbit LINE Pay app to make a payment.

1. From Rabbit LINE Pay main menu, tap Scan.
2. Scan the QR code posted at the store.
Note: If you can't scan the code, tap Enter Code Number at the bottom of the screen and manually enter the code number.

3. If you scanned the code successfully, the payment confirmation screen will appear.
Note: If you haven't set a Rabbit LINE Pay passcode, you must set one after selecting a payment method.

4. Enter your Rabbit LINE Pay passcode to complete the transaction.

For steps on how to make a payment using the My Code feature, please refer to the following Help article:

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¿Cómo se paga la factura de la luz? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

 

You can pay an electric bill from either the main menu on Rabbit LINE Pay or from a bill alert as follows:

Rabbit LINE Pay
1. From the main menu, tap Utility Bills > Metropolitan Electricity Authority.
2. Enter the CA No. > tap OK.
3. Confirm your e-statement > tap Pay.
Note: To view more information, tap Details.
4. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
5. Enter your passcode.
6. Confirm the final payment amount > tap Pay.

Bill Alert
1. Tap the link from the bill alert message sent to you on LINE.
2. Confirm your e-statement > tap Pay.
Note: To view more information, tap Details.
3. Select your method of payment > tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must set one after selecting the payment method.
4. Enter your passcode.
5. Confirm the final payment amount > tap Pay.

Note: A service fee of THB 10 will be added.

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¿Cómo configuro Bill alerts? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

 

To receive bill alerts, search the CA No. to bring up the e-statement screen and turn ON the setting to receive bill alerts for CA.

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¿Cuántas cuentas se pueden registrar en Bill Alert? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

 

You can set to receive bill alerts for up to 10 accounts.

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¿Puedo pagar solo una parte de la factura? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

 

No, you cannot make partial payments. You can only make payments for the total amount indicated on your billing statement.​

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Hice un pago usando mis Puntos, ¿me devuelven los Puntos si lo cancelo? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

When you cancel a payment, any Points that you used will be refunded along with the amount used from your LINE Pay balance.
Note: In the case of partial cancelations, your LINE Pay balance refund will be prioritized.

Keep in mind that if you are refunded Points that have already expired, you'll only be able to use them until they expire again at around 5 am the following day.

If you have a Japanese LINE Pay account and used Points with Add & Pay, see this Help article.

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No puedo usar mis Puntos simultáneamente al hacer un pago toggle

(Lo sentimos, este artículo solo está disponible en inglés.)​

 

LINE Points cannot be used for payments at some merchants.

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No puedo escanear mi recibo de pago toggle

​(Lo sentimos, este artículo solo está disponible en inglés.)

 

If you're having trouble scanning a barcode, try moving the camera a little closer or further away.
Note: With an Android device, you can rotate the camera and scan the barcode horizontally.

Also, if you're using LINE with a Japanese phone number, you may not be able to make your payment due to one of the reasons mentioned in this Help article.

If you see an error, try using another payment method at a store written on the back of the bill.

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Quiero saber cuál es el estado del envío toggle
En ese caso, será necesario que lo consultes directamente con el negocio en el que realizaste tu compra.

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¿Puedo utilizar LINE Pay en establecimientos afiliados fuera del país? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can make My Code payments outside of Japan at stores that have the LINE Pay logo.
Note:
- Only a registered credit card can be selected as a payment method for LINE Pay overseas.
- You cannot use LINE Points or coupons at overseas merchants.

When having your QR code/barcode scanned at the register:
 • The barcode generated will be for making transactions in the country that is detected using your device's location.
 • You can select your country manually by tapping the flag icon at the bottom of the My Code payment screen if the country does not automatically change.

When scanning a merchant's QR code:
 • Make your payment by selecting the credit card registered to your LINE Pay account.

Important: At this time, people visiting Japan cannot make payments with LINE Pay at Japanese LINE Pay merchants. We are working hard to make more payment methods available as soon as possible.

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¿Dönde compruebo el desglose de los pagos hechos con Puntos? (artículo en inglés) toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can check the Points you used in the notification after you make a payment. You can also see a breakdown of payments under Purchase History in Rabbit LINE Pay.

To check your breakdown payment in Purchase History:

1. Go to Rabbit LINE Pay main menu > Purchase History
2. Choose the payment you wish to check for the Purchase Details.
Note: You can check the payment total and Points used separately.You will also receive a notification with the details if a payment made using LINE Points is canceled.

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¿Puedo usar mis Puntos para pagos en establecimientos comerciales? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can also use LINE Points instead of cash when using Rabbit LINE Pay to make payments at some offline stores (such as Kerry Express, McDonald's, Burger King and Etc.).

After registering a credit card to Rabbit LINE Pay, you can choose to use your LINE Point balance first by going to Rabbit LINE Pay > tap My Code LINE Points.

If you don't have enough Points for the payment, your registered card or Rabbit LINE Pay balance will be used.

For offline stores that do not accept LINE Points, your registered card or Rabbit LINE Pay balance will be used for the entire payment amount.

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Quiero usar mis Puntos para un pago online toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

You can use LINE Points instead of cash to make payments on the following websites.
Note: The conversion rate for LINE Points is 1 Point for THB 1.

- LINE STORE
- LINE GIFTSHOP (with over 1000 products)
- Over 500 online & Offline stores that accept Rabbit LINE Pay payments
- Under the Use tab in LINE Points

LINE Points can be exchanged for a wide range of goods. You can also try your hand at roulette on the Android version.

To make payments on online stores using LINE Points, please see the following steps.
Note: You need to register a credit card to Rabbit LINE Pay before hand.

1. Select Rabbit LINE Pay on the merchant's page when making a purchase.
2. Access the payment confirmation screen > Enter the amount of Points you wish to use in the Pay with Points box.
3. Check the payment details > choose Pay
4. Enter your Rabbit LINE Pay passcode.
5. Confirm the payment amount > Pay

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Si cancelo un pago hecho con Puntos, ¿me los devuelven? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If a payment made using LINE Points is canceled, the payment amount made with your credit card or Rabbit LINE Pay balance will be reimbursed first, followed by the amount of LINE Points used.

For example, in the case that your payment total is THB 1,000, and you used THB 800 from your credit card and 200 LINE Points:
If the order is canceled, THB 800 will be refunded to your credit card, and 200 LINE Points will be added back to your Point balance.

Note: Even if LINE Points are refunded, their expiration date does not change.


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Quiero usar Puntos para hacer un pago con Mi código, ¿puedo definir la cantidad? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

Can I specify the number of LINE Points I want to use in a payment?

You can specify the number of LINE Points you want to use for online payments, but not for My Code payments.If the LINE Points setting is turned ON, payments will be made from your available LINE Points first, and then the remaining amount will be deducted from your credit card or Rabbit LINE Pay balance. If you don't want to use your Points, you can turn the LINE Points setting OFF on the My Code payment screen.

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Cupones

¿Qué tipos de cupones existen? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

We offer coupons that can be used for discounts when making payments at LINE Pay merchants. Coupons are either for a specified amount (e.g. THB 500 off) or a certain percent off (e.g. 10% off).

We plan to keep expanding the number of merchants where coupons can be used in the future.

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No me aparecen mis cupones toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

A coupon will not appear if it expired or was withdrawn.

To see which coupons can no longer be used, go to My coupons and tap Expired coupons.

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¿Cómo hago para usar un cupón? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You can use coupons that you receive on LINE for purchases made using Rabbit LINE Pay.
Note: Coupons can only be used for online payments.

To use coupons:
1. On the Rabbit LINE Pay payment screen, tap Search.
2. Choose the coupon you want to use, then tap OK.
3. Check your new total (with the coupon discount applied).
4. If you’re using LINE Points, enter the amount you want to use.
5. Select your payment method.
6. Check each item on the payment confirmation screen and the amount, then tap Pay.

Coupon discounts are deducted from the item's original price.
For example: If you want to use a 10% off coupon for an item that is THB 300, you’ll get a discount for THB 30 off and only pay THB 270.

For more information on using coupons from different payment screens, please refer to the following details:

How to use a coupon when paying with a QR code
1. From the Rabbit LINE Pay main menu, tap Scan.
2. Scan the store's QR code.
3. Enter the amount to pay, then tap Request Payment. Confirm the amount and tap OK.
4. On the payment screen, select a coupon by tapping Search on the right of the Coupons field.
5. Check the discount you received from the coupon, then tap Pay.
6. That's all there is to it!

How to use a coupon when paying with My Code
1. From the Rabbit LINE Pay main menu, tap My Code.
2. On the My Code screen, select a coupon by tapping Search on the right of the Coupons field.
3. Select one under Available Coupons and tap OK.
4. Show the cashier the coupon details and the discount you received, then select your payment method.
5. Cashier scan QR code
6. That's all there is to it!

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¿Dónde puedo comprobar el historial de uso de mis cupones? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

To see which coupons you used, go to the LINE Pay main menu, tap History, then select a payment. Any coupon you used will appear on the Purchase Details screen.

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¿Puedo usar un cupón después de haber hecho un pedido? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

Coupons cannot be used for orders that have already been made.

If you'd like to use a coupon after making an order, please cancel the order and make the order again using the coupon.
Note: Please understand that some payments cannot be canceled.

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Si cancelo un pedido, ¿puedo volver a utilizar el mismo cupón? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

If a payment for an order is canceled, you can use the same coupon as long as it hasn't expired. 
Example: If you used a coupon that expires on December 20 for a payment canceled on December 10, you can use that coupon again until December 20.

However, you won't be able to use a coupon again if it has expired.
Example: If you used a coupon that expires on December 20 for a payment canceled on December 31, you cannot use that coupon again.

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No puedo usar mi cupón toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You cannot use coupons when making payments if:
• The discount amount is greater than the payment total.
Coupons for a specified amount cannot be used if the discount is greater than the price of the item you're trying to purchase.

• The discount amount is greater than the maximum discount limit.
Coupons for a certain percent off cannot be used if the discount amount exceeds the maximum amount possible for a discount. The maximum discount limit is stated on the coupon.
Example: If a 10% off coupon has a maximum discount limit of THB 500, you cannot use it to purchase an item for THB 10,000 (for a discount of THB 1,000) .

• The coupon has been made unavailable.
Coupons cannot be used if they have been withdrawn or suspended.

• The coupon you selected is not accepted by the merchant.

• You have already used the coupon, or it has expired.

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¿En qué negocios puedo usar los cupones? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You can see which coupons can be used at different merchants in the My coupons section of the LINE Pay main menu.

We currently offer coupons that can be used for discounts with specific merchants, and plan to keep expanding the number of merchants where coupons can be used in the future.

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¿Cómo puedo comprobar la fecha de expiración de un cupón? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You can see each coupon's expiration date in the My coupons section of the LINE Pay main menu. In addition to expiration dates, you can also see where each coupon is accepted and other relevant information.

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AIS Postpaid

¿Puedo el recibo de teléfono de otras personas? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, you can easily pay phone and AIS Fibre bills for family members or friends.

Be sure to enter the correct phone or internet number to avoid accidentally paying for someone else's bill.

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¿Cómo hago para pagar el recibo de teléfono? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

To pay a phone or AIS Fibre bill through Rabbit LINE Pay:

1. From Rabbit LINE Pay, tap AIS.
2. Enter the phone or internet number and the amount you want to pay, then tap Payment.
Note: The phone or internet number used for your most recent payment will automatically appear.
3. Select your payment method and tap Pay.
Note: If you have not set a Rabbit LINE Pay passcode, you must do so after selecting the payment method.
4. Enter your Rabbit LINE Pay passcode.
5. Check the payment details and tap Pay to confirm.

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¿Puedo pagar solo una parte de la cantidad requerida? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

Yes, you can. However, partial payments must be for at least THB 100.

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¿Cuáles son los límites para los pagos? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

The minimum and maximum amounts are as follows:

Minimum: THB 100
Maximum: THB 50,000

If your billing amount is THB 90, you can pay THB 100 and extra THB 10 will be deducted from the following month's bill.

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Pagué el recibo de un número equivocado toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you accidentally made a payment with the wrong phone or internet number, please contact Rabbit LINE Pay.

 

Be sure to provide us with information including the phone or internet number that was used, the date the payment was made, and the payment amount so we can look into it.

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He pagado más de lo requerido en el recibo toggle
(Lo sentimos, este artículo solo está disponible en inglés.)

If you paid more than the billing amount, the overpaid amount will be deducted from next month's bill.

For more information, please contact the AIS call center (1175).

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Rabbit Rewards

¿Cómo hago para vincular mi Rabbit LINE Pay con Rabbit Rewards? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

You can link your Rabbit LINE Pay account with Rabbit Rewards by following the steps below:

1. From the Rabbit LINE Pay main menu, tap Rabbit Rewards.
2. After reading and understanding the terms and conditions of use, tap Agree.
3. Choose the method below that matches your situation to finish linking your account with Rabbit Rewards.

If you already have a Rabbit Rewards account:
1. Log in to your Rabbit Rewards account.
2. Tap Allow to link your Rabbit LINE Pay account.

If you don't have a Rabbit Rewards account:
1. Choose to sign up for a Rabbit Rewards account.
Note: Your email address and phone number will be automatically retrieved from your LINE account.
2. Fill in the required information, read and agree to the terms and conditions of use, then tap Register.
3. Check your email inbox for the email from Rabbit Rewards.
Note: If you don't see the email, check to see if it was sent to your spam folder.
4. Access the verification URL in the email and complete the registration.
5. After being redirected to the Rabbit Rewards page, tap the LINE icon.
6. When you're asked to add the LINE Rabbit Rewards official account as a friend, tap Allow.

After you add the official account as a friend, you'll receive a welcome message from LINE Rabbit Rewards.

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Ocurrió un problema con Rabbit Rewards Points toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

If you have any issue when using Rabbit Rewards, please use one of the following:

Rabbit Rewards Call Center: 02-618-3777

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¿Cuáles son los requisitos para ganar Rabbit Rewards Points al usar E-Wallet? toggle
(Lo sentimos, este artículo solo está disponible en inglés.)​

In order to get Rabbit Rewards points, you need to have:

• An active LINE account
• An active Rabbit LINE Pay account
• The LINE Rabbit Rewards official account added as a friend (and it can't be blocked)
• Your Rabbit LINE Pay account linked with Rabbit Rewards

The conditions for receiving points from Rabbit Rewards are as follows:

Making payments at physical retail stores:
When you make a payment at a physical retail store, you'll get 5 Rabbit Rewards points for the first payment of the day. If you make another payment at the same store the same day, you will get 1 point for each additional transaction.

Making payments at an online store:
When you make a payment at an online store,  you'll get 5 Rabbit Rewards points for the first payment of the day. If you make 2nd payment at the same store the same day then you will get 1 point. For each additional transaction will not get point. (Maximum 6 Points per merchant per day)

Note:
- "The same day" counts as any time from 12:00:00 am to 23:59:59 pm on the day you made the first payment.
- Rabbit Rewards points are only issued for payments made with participating merchants.
- Only BTS service cap. max 40 points per month per user.

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No recibo los Rabbit Rewards Points toggle

(Lo sentimos, este artículo solo está disponible en inglés.)

 

To receive points for Rabbit Rewards, you must register accounts with LINE and LINE Pay, then add the official Rabbit Rewards LINE account as a friend. If you are not receiving points, please make sure you have not canceled your LINE or LINE Pay account, or blocked the official Rabbit Rewards account.

If you are still unable to receive points after checking the above, please contact Rabbit Rewards directly.

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Pagos de recibos

¿Qué son los pagos con recibo? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)​

 

Bill Payment is a feature that lets you pay service provider bills from the “Bill Payment” menu.

You can easily pay bills just by scanning a barcode and inputting the payment amount.

Note: Credit card, loan, utility, insurance, pay bill at my AIS application and top up easy pass will be charge service fee depends on type of bill maximum THB 10 effective on 1 August 2020 until further notice.

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¿Qué tipo de recibos se pueden pagar? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)​

 

You can pay bills for:
• Credit card and loan payments
• Lease payments
• Insurance payments
• Other payments

Once you select a service category, you will see a list of service providers to whom you can make payments.

Note: Credit card, loan, utility, insurance, pay bill at my AIS application and top up easy pass will be charge service fee depends on type of bill maximum THB 10 effective on 1 August 2020 until further notice.

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¿Cómo puedo pagar un recibo con mi Rabbit LINE Pay? toggle

(Lo sentimos, este artículo solo está disponible en inglés.)​

 

For barcode payments:
1. Select Bill Payment.
2. Select a service category.
3. Select a service provider.
4. Select Scan barcode.
5. Input the payment amount.
6. Check the details and confirm the payment.

For other payment methods:
1. Select Bill Payment.
2. Select a service category.
3. Select a service provider.
4. Input the reference number and payment amount.
5. Check the details and confirm the payment.

Note: Credit card, loan, utility, insurance, pay bill at my AIS application and top up easy pass will be charge service fee depends on type of bill maximum THB 10 effective on 1 August 2020 until further notice.

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