Help Center

About My Level toggle

My Level is an incentive program that gives you rewards for actively using LINE Pay. These rewards are issued based on your monthly use of the service.

You can increase your level and get LINE Pay Bonuses for:

• In-store QR/Barcode ("My Code") payments

• LINE Pay card payments

• Payments through Google Pay with your registered LINE Pay card

• Online payments through LINE Pay

• Payments with a credit card registered on LINE Pay

• "Scan Bill" payments (excluding some payment types, such as tax payments)

• Using LINE Pay's "Exchange Money" feature

• Paying at vending machines

Note:

- You can only receive Bonuses for purchases totaling up to JPY 1,000,000 per month.

- If you made purchases with your LINE Pay card, the amounts will be totaled when the sales are verified, so it may take anywhere from a few days to two months before they appear.

- The LINE Pay Bonus award rate for payments made between 12 am and 9:59 am on the 1st of every month will correspond to your level from the previous month.

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Checking your level toggle

Your account level is updated at 10:00 am on the first of each month. You can confirm it from My Level on the main menu of LINE Pay.

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How is my level determined? toggle

Your level is determined by your use of LINE Pay from the first to the last day of every month.

For more information about My Level, see this Help article.

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About My Level bonuses toggle

You'll receive bonuses for one of four different levels. Your level is determined by your use of LINE Pay from the first to the last day of every month.

For more information about My Level, see this Help article.

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When will I get my LINE Pay Bonus? toggle

The time it takes for you to receive your Bonus will vary depending on the payment method you used.

QR/Barcode ("My Code") payments:

Bonuses are issued within a few days of the payment date.

LINE Pay card and Google Pay payments with your LINE Pay card:

Bonuses are issued the day the transaction is confirmed. For more information, see this Help article.

Credit card payments:

Bonuses are issued the day that you make the payment.

Please note that if you cancel a payment, any LINE Pay Bonus you received for that transaction will be deducted.

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Conditions for receiving LINE Pay Bonuses toggle

You will get a LINE Pay Bonus for the total amount of money spent (up to JPY 1,000,000) from the first to last day of the month.

Note: Bonuses are calculated for each payment.

Example 1: Your payments (tax included) for the current month totaled JPY 1,000,000 or less.

Example 2: You made one payment exceeding JPY 1,000,000 (tax included); in this case, a payment for JPY 1,020,000.

Example 3: You made a payment for JPY 30,000 after making a payment of JPY 1,020,000.

Example 4: After making payments of JPY 300,000 and JPY 500,000, you made a payment for JPY 700,000, putting you over the monthly JPY 1,000,000 limit.

Note: Select an image to enlarge it.

Please keep in mind that you will not receive LINE Pay Bonuses for:

• Sending money to LINE friends

• Spending over JPY 1,000,000 for a single payment or multiple payments in a single month

• Some Scan Bill payments (such as tax payments)

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I did not receive a LINE Pay Bonus toggle

You will not receive a Bonus if you made a one-time payment that exceeded JPY 1,000,000, or if the total amount you spent in one month exceeded JPY 1,000,000. Please see this Help article for details.

For information about when LINE Pay Bonuses are issued, see this Help article.

Note: You may not receive a Bonus for purchases made at some merchants or for some Scan Bill payments.

If you did not receive a Bonus for using your LINE Pay card, see this Help article.

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