Help Center

About My Level toggle

My Level is an incentive program that gives bonuses for actively using LINE Pay.

Bonuses are issued based on your monthly use of the service.

*You can receive Points for the following:

• In-store QR/Barcode ("My Code") payments

• LINE Pay card payments

• Paying online with your LINE Pay balance

• "Scan Bill" payments

• Use of the "Exchange Money" feature

• Paying with a credit card registered on LINE Pay

• Paying at vending machines

**If your level is Red, you’ll receive the return rate for Points per JPY 100 (rounded down) for payments of JPY 200 or more.

For example: you'll receive one Point for JPY 200, two Points for JPY 300, and three Points for JPY 400.

Examples:

1. If you made payments totaling JPY 50,000 and sent money to five or more people in a month, your level will be Blue.

2. If you made payments totaling JPY 50,000 without sending anyone money that month, your level will be White.

Note:

- You can only receive Points for purchases totaling up to JPY 1,000,000 per month.

- If you made purchases with your LINE Pay card, the amounts will be totaled at the time the sales are verified, so it may take anywhere from a few days to two months before they appear.

- The Point award rate for payments made between 12:00 am and 9:59 am on the 1st of every month will correspond to your level from the previous month.

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Checking your level toggle

Your account level is updated at 10:00 am on the first of each month. You can confirm it from My Level on the main menu of LINE Pay.

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How is my level determined? toggle

Your level is determined by your use of LINE Pay (including making payments and sending money) from the first to the last day of every month.

For information about My Level, see this Help article.

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About My Level bonuses toggle

You'll receive bonuses for one of four different levels. Your level is determined by your use of LINE Pay (including making payments and sending money) from the first to the last day of every month.

For information about My Level, see this Help article.

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When will I receive my LINE Points? toggle

The time it takes for you to receive your LINE Points will vary depending on the payment method you used.

QR/Barcode ("My Code") payments:

Points will be issued within a few days of the day you made the payment.

LINE Pay card payments:

Points will be issued the next day from the day the transaction is confirmed. See this Help article for more information.

Credit card payments:

Points will be issued the day following the purchase date.

Please note that if you cancel a payment, any Points you received for that transaction will be recovered.

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Conditions for receiving LINE Points toggle

You'll receive LINE Points for the total amount of money spent (up to JPY 1,000,000) from the first of the month to the end of the month.

Note: LINE Points are calculated for each payment.

Example 1: Your payments (tax included) for the current month totaled JPY 1,000,000.

Example 2: You made one payment exceeding JPY 1,000,000 (tax included); in this case, a payment for JPY 1,020,000.

Example 3: You made a payment for JPY 30,000 after making a payment of JPY 1,020,000.

Example 4: After making payments of JPY 300,000 and JPY 500,000, you made a payment for JPY 700,000, putting you over the monthly JPY 1,000,000 limit.

Note: Select an image to enlarge it.

Please keep in mind that you will not receive Points when:

• You send money to your LINE friends.

• You spend over JPY 1,000,000 for a single payment or multiple payments in a single month.

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Why didn't I receive my LINE Points? toggle

You won't receive Points for any one-time payments that exceed JPY 1,000,000, or for payments made after you've spent a total amount of over JPY 1,000,000 in the same month. See this Help article for more information.

For details about when your LINE Points will be issued, see this Help article.

Note: You may not receive bonuses for purchases made at some merchants.

If you don't receive Points for using your LINE Pay card, please see this Help article.

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