LINE POINTS Help Center

About LINE POINTS

LINE POINTS is a point service by LINE that allows you to earn Points by completing simple missions.

For example, you can earn Points by meeting various conditions, such as adding LINE official accounts as friends, viewing promotion pages, watching videos, registering cards, and participating in eligible promotions.

The Points you earn can be used to buy LINE stickers or themes, as well as to make payments with LINE Pay, making them highly versatile across a wide range of services.

Before use, please check the following Help article, the LINE POINTS Terms and Conditions of Use, and the important notes.

Important notes to keep in mind when using Points

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To access LINE POINTS, open LINE and tap the Wallet tab > LINE POINTS.

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The recommended system specifications for LINE POINTS are the same as those for the smartphone version of the LINE app.

For details, see this Help article.
Note:
- When used outside of the recommended system specifications, LINE POINTS may not display or behave properly.
- If your system specifications are not supported, you cannot use LINE POINTS.

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If you live in Japan
Some of the ads run by LINE and/or third-party advertisers use the internal identifier assigned to your LINE account when swapping out ads.

You can disable these ads by changing the ad tracking preferences in your device settings and your LINE account settings.

If you live outside of Japan
The ads run by LINE and/or our partner companies as well as third-party advertisers may include those that use your device's advertising identifier and the internal identifier assigned to your LINE account when swapping out ads.

You can disable these ads by changing the ad tracking preferences in your device settings and your LINE account settings.

Changing your device settings
Check the following guides to disable ad tracking based on your OS:
• Android
• iOS (version 14.5 and later)
Note: If you are using an iOS version earlier than 14.5, contact your mobile phone retailer or Apple directly for assistance with disabling ad tracking.

Changing your LINE account settings
To stop receiving personalized ads on LINE across all your devices that share the same LINE account, follow the steps below.

1. Tap the Home tab > Settings > Privacy.
2. Tap Ad settings, then turn off Use my LINE internal identifier to personalize my ads.
Note:
- Depending on which version of LINE you are using, this setting may not be available. If so, please update the LINE app to the latest version through the App Store or Google Play.
- If you're unable to access the Use my LINE internal identifier to personalize my ads setting, you can disable all ad tracking associated with your usage of LINE services by disabling ad tracking in your device settings.

Important:
- Changes to these settings may take some time to take effect.
- After changing these settings, you will receive non-personalized ads, which are not based on your interests, demographics, or visit history.

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If the LINE POINTS page is not displaying properly, make sure you have the latest Android System WebView version.
Note: LINE POINTS supports Android System WebView version 90 and later.

See the information below for your Android OS version.

Android OS 5 and 6:
Update Android System WebView to the latest version.

Android OS 7, 8, and 9:
Update Google Chrome to the latest version.

Android OS 10 or later:
Update Android System WebView to the latest version.

If the issue persists after checking the information above, please contact us via this Inquiry Form.
Note: If your device is set to a language other than Japanese, please change your device language to Japanese before accessing the Inquiry Form.

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Requirements for earning Points
• The Points for a promotion you participated in are issued if you meet the conditions for receiving the Points.
• Be sure to check the requirements for earning Points written at the bottom of each promotion's details page.
• Each eligible promotion has its own specific requirements, such as limits on the number of times you can participate or the maximum number of participants.

System requirements
• The recommended system specifications for LINE POINTS are the same as those for the smartphone version of the LINE app. See this Help article for details.
• Pages may not display correctly depending on your network connection. Please try again in an area with a stable network connection.
• If you change your device before your Points are issued, you may not receive them.

Browser settings
If you switch browsers midway, or if you block cookies or advertising content, your activity may not be tracked correctly and you may not be issued Points. Please check your device's browser settings beforehand.
Note: Menu names may vary depending on your device.

iOS:
If you are using Safari, go to your device's Settings > Apps > Safari > Advanced. Check that Block All Cookies is turned off.

Android:
If you are using Chrome, open the browser, tap the menu icon at the top right of the screen, and go to Settings > Privacy and security > Third-party cookies. Check that Allow third-party cookies is selected.

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Points

These are Points that you can earn by using various LINE services, entering Pointcodes, or by participating in LINE POINTS promotions.

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LINE Coins is the virtual currency used to purchase stickers and other items in the LINE app.

They can only be purchased and used in the LINE app.

The main differences between LINE Coins and LINE Points are as follows.

	LINE Coins	LINE Points
How to get	Purchase in the LINE app	Earn Points by using LINE services and joining promotions
Where to use	Only in the LINE app	• In the LINE app • On LINE STORE
Valid until	Regular Coins do not expire Note: Bonus Coins expire 180 days from the day they are issued.	Valid for 180 days from the last day you received Points
Send to friends	Not supported	Not supported
Conversion between Coins and Points	Not supported	Points are only automatically exchanged for Coins when you don't have enough Coins
Use on LINE STORE	Not supported	Supported
How to check your balance	Open LINE and tap the Home tab > Settings > Coins	Open LINE and tap the Wallet tab > LINE POINTS

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Points are valid for 180 days from the last day you received Points. However, limited-time Points for promotions have set expiration dates, which do not change based on when you earn the Points.

Please be aware that you will lose any limited-time Points you have once their expiration date has passed.
Note: Expired Points are deleted and cannot be restored.

Please check the LINE POINTS Terms and Conditions of Use for details. (Only available in Japanese and Traditional Chinese.)

To check the expiration date for your Points:
1. Open LINE and tap the Wallet tab > LINE POINTS.
Note: Depending on the country where you registered your account, the location of the LINE POINTS icon may differ.
2. Tap History at the bottom of the screen.
3. Check the "Valid till" date that appears under your Point balance.

Notices are also sent about the expiration date for your Points. For details, see this Help article.

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When you have Points that are going to expire soon, you'll receive a chat message from the LINE Wallet official account telling you the expiration date.

The "Points expiring" and "Expiration date" in the message include the latest information as of the time the notice is sent.

For the latest information, check by tapping See point balance in the notification or the History tab on the bottom menu bar of the LINE POINTS page.

Make sure you don't have notifications for the relevant official account turned off, as this may delay noticing important information.

For details about the expiration dates of Points, see this Help article.

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Earn tab

You can participate in a promotion only once.

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If there are promotions that you cannot participate in, please check the following:
• You cannot participate in a promotion if you have already met the conditions for receiving Points for the same promotion.
• Users visiting LINE POINTS for the first time can only participate in certain promotions. The number of available promotions will gradually increase after a few days.
• Some promotions are only available to certain users.
• LINE accounts registered in countries outside the promotion's target country are not eligible to participate.

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To participate in a LINE POINTS promotion, you must register a phone number to your LINE account.

To register a phone number to your account:
1. Tap the Home tab > Settings.
2. Tap Account.
3. Tap Phone number.
4. Enter your phone number and tap Next.
5. Enter the verification code in the text message you received.
Note: On some Android devices, the verification code sent to you via text message will be entered automatically.

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If you weren't issued Points, open LINE and tap the Wallet tab > LINE POINTS, then check the conditions for earning Points at the bottom of the details page of the promotion you participated in once again.
Note: Some promotions have a limited number of Points that can be issued, so you may not be able to receive any depending on when you fulfilled the promotion conditions.

If you installed an app that was eligible for Point rewards, but you weren't issued Points after waiting for 24 hours, you may be ineligible to receive Points because:
• You have previously installed the relevant app.
• You didn't start the app within 24 hours of installing it.
• You did not return to the promotion's details page within 24 hours of starting the app.

If you are unable to resolve the issue even after you've checked everything above, please contact us via this Inquiry Form.
Note: If your device is set to a language other than Japanese, please change your device language to Japanese before accessing the Inquiry Form.

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If you were not issued Points, review the requirements for receiving Points and the time frame for Point distribution on the details page for the promotion you participated in, and refer to the following information.

Promotions that instantly issue Points
Typically, Points are issued instantly upon completing a specified mission. However, due to high traffic volume on the LINE POINTS service, it may take up to 24 hours for Points to be issued. If you have met the specified requirements but still have not received your Points after 24 hours or more have passed, the following may be the cause: • Your application was not completed within 24 hours of starting the promotion. • You have previously applied for the same promotion or product. • You switched browsers midway through participating in the promotion. • Your browser is set to block cookies.

Promotions that instantly issue Points

Typically, Points are issued instantly upon completing a specified mission. However, due to high traffic volume on the LINE POINTS service, it may take up to 24 hours for Points to be issued.

If you have met the specified requirements but still have not received your Points after 24 hours or more have passed, the following may be the cause:
• Your application was not completed within 24 hours of starting the promotion.
• You have previously applied for the same promotion or product.
• You switched browsers midway through participating in the promotion.
• Your browser is set to block cookies.

Promotions that issue Points at a later date
If the promotion details page states "Up to XX days until Points are issued," your Points will be issued after your completion of the specified mission has been approved. At the top of the LINE POINTS page, tap the menu icon > Promotion History. If the promotion appears in the Under review tab, your entry is currently being reviewed. Please wait for the review process to complete, after which your Points will be issued. Note: Once the review is complete, a notification will be sent to you via the LINE Wallet official account. If the promotion appears under the Rejected tab, it means you did not meet the conditions to receive Points and are ineligible for the reward.

Promotions that issue Points at a later date

If the promotion details page states "Up to XX days until Points are issued," your Points will be issued after your completion of the specified mission has been approved.

At the top of the LINE POINTS page, tap the menu icon > Promotion History. If the promotion appears in the Under review tab, your entry is currently being reviewed. Please wait for the review process to complete, after which your Points will be issued.
Note: Once the review is complete, a notification will be sent to you via the LINE Wallet official account.

If the promotion appears under the Rejected tab, it means you did not meet the conditions to receive Points and are ineligible for the reward.

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Use tab

You can use the Points you have earned to purchase your favorite stickers and themes from the Sticker Shop in the LINE app or on LINE STORE.

Additionally, you can use your Points for payments with LINE Pay merchants, making them a great way to save on your everyday shopping.

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From LINE version 6.8.2, we've added a feature to automatically exchange Points for LINE Coins when purchasing items like stickers or themes.

Points will only be automatically converted into Coins if you don't have enough Coins when purchasing items like stickers.
Note: You cannot manually exchange your Points for Coins in advance from the Use tab on the LINE POINTS menu.

The exchange rate for 1 Coin is 2 Points.
Note: The exchange rate differs depending on the country you're using LINE in. For details, see this Help article.

Due to the auto-exchange feature, the My Coins balance already reflects the total amount of Coins your Points can be converted into.

Your Coin balance = the Coins you purchased + the amount of Coins that can be exchanged from your current Point balance.

Example
• Number of Coins purchased: 10 Coins • Point balance: 150 Points (can be converted to 75 Coins) In the above example, a balance of 85 Coins will appear under My Coins.

You can see a breakdown of your Coins by tapping My Coins on the item's details page.
Note: Depending on your device, the breakdown will appear either at the top or bottom of the screen to buy Coins.

Your Points will not be used if you've already purchased enough Coins to buy an item.

If you don't want your Points to be used, make sure you've purchased enough Coins to complete the purchase beforehand.

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Rates will differ depending on the country from which you are using LINE.

Japan
1 Coin = 3 Points

Taiwan
2 Coins = 1 Point

Thailand
2 Coins = 1 Point

Indonesia
1 Coin = 300 Points

Korea
1 Coin = 20 Points

Other countries/regions
1 Coin = 2 Points

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History tab

To check the Points you have earned, open LINE and tap the Wallet tab > LINE POINTS > History.

On the History tab, you can check your current Point balance and expiration date, as well as your earning and usage history.

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You can check the promotions you participated in by tapping the menu icon at the top of the LINE POINTS page > Promotion History.

Your promotion history is displayed under three tabs: Earned, Under review, and Rejected.

Earned: Points have been issued.

Under review: Your status is currently being evaluated to verify whether you have met the conditions for receiving Points. Please wait until the review process is complete and your Points are issued.
Note: Once the review is complete, a notification will be sent to you via the LINE Wallet official account.

Rejected: You did not meet the conditions, and therefore you are not eligible to receive Points.

Depending on the promotion, the review process may take some time to complete. For details, please check the conditions and important notes listed on each specific promotion's page.

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You can check the items you exchanged your LINE Points for from Point Exchange History in the LINE POINTS page.

To do so:
1. Open LINE and tap the Wallet tab > LINE POINTS.
2. Tap the menu icon at the top left of the screen.
3. Tap Point Exchange History.
4. Tap the item you want to check.

In your Point exchange history, you can check the exchange date and time as well as the details of the exchanged items.
Note: Some item exchanges may take time to complete. For details, please check the information provided by the service where the exchange is taking place.

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LINE

Help center

Search Help articles

About LINE POINTS

Points

Earn tab

Use tab

History tab

About LINE POINTS

About the LINE POINTS service

Accessing LINE POINTS

Recommended system specifications for LINE POINTS

Personalized ads

[Android] The LINE POINTS page isn't displaying properly

Important notes to keep in mind when using Points

Points

About Points

Differences between LINE Coins and LINE Points

About expiration dates for Points

About the expiration notice for Points

Earn tab

Can I participate in the same promotion multiple times?

Why are there promotions that I cannot participate in?

"This service is currently unavailable" appears, and I can't participate in a promotion

I fulfilled the conditions but didn't receive Points

I completed a registration or purchase but haven't received Points

Use tab

What can I use Points for?

About LINE Points automatically exchanging for LINE Coins

What is the exchange rate for Points to Coins?

History tab

Checking the Points you've earned

Checking the promotions you participated in

Checking your Point exchange history