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General solutions

General solutions for issues with LINE

If you're having issues with LINE, first check which version of LINE you can use on your PC here, then try the following troubleshooting tips.

• Uninstall LINE for Chrome and then reinstall it.

• Update the Chrome browser.

Note: If you're using Chrome OS, try updating the OS as well.

• Stop all applications running in the background and disable browser extensions.

• Delete your cache and browsing history.

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How to contact us if you're having problems with LINE

We've prepared tools to help you solve the issues you're having with LINE.

You can solve many questions and issues by making use of our Help articles. Be sure to give them a look before contacting us.

To check our Help articles:

LINE Help center

Our Help articles are like a user guide for LINE. They answer questions about not only configuring LINE settings, but also about solving issues in an easy-to-understand manner.

To make the answers you're looking for easy to find, we have FAQs that answer common inquiries and a search box at the top of the page to enter your questions or relevant keywords and bring up potential answers.

To ask a question via our Inquiry Forms:

Inquiry Form for the LINE app

Inquiry Form for services other than the LINE app (e.g. LINE Official Account)

Note: If you can't log in to your LINE account, select Continue without logging in.

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I sent an inquiry but didn't get a notification from the Service Messages official account

The Service Messages official account sends you a notification when you inquire from:

• Within LINE or a related service app.

• The Inquiry Form after logging in to LINE.

Notifications are not sent from the Service Messages official account for any other types of inquiries.

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General solutions

General solutions for issues with LINE

How to contact us if you're having problems with LINE

I sent an inquiry but didn't get a notification from the Service Messages official account