If you're experiencing issues caused by Unicode (e.g. special characters or symbols), you may be able to resolve them by using LINE for PC.
Note: If you haven't used LINE for PC before, see this Help article.
If you can use LINE for PC, try the troubleshooting tips below.
For issues in 1-on-1 chats
Delete the chat history of chat rooms that have Unicode in them:
1. From the Chat list, right-click on the relevant chat.
2. Click Delete.
For issues with group invitations
Decline the group invitation:
1. From the Group invitations list, right-click on the relevant group.
2. Click Decline.
For issues with group chats
Leave the group:
1. From your friend list, right-click on the relevant group.
2. Click Leave group.
For issues with your Friends list
Change your friend's display name:
1. From your friend list, right-click on the relevant friend(s).
2. Click Change friend’s name.
3. Click the name that appears, then edit and save it.
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This Help article explains how to report and deal with harassment in the LINE app, and about responding when your rights have been infringed upon.
Be advised
- We cannot respond if we cannot confirm the harassment.
- We cannot check the contents of chats. Content in the LINE app is protected by privacy laws.
- Report criminal acts (e.g. death threats, illegal sexual encounters, selling drugs) to the police.
Frequently asked questions about reporting harassment
What will happen to the reported user's account or post?
If inappropriate activity is discovered due to the report, we will take measures in response to the activity in accordance with our Terms of Use. However, we are unable to take any measures if you felt the activity was inappropriate or constituted harassment, but we determine that it didn't violate our Terms of Use.
Why didn't you take action even though I reported someone multiple times?Reporting someone may not lead to us taking action if we determine that their activity hasn't violated our Terms of Use.
Will the other user find out that I reported them?The other user will not be informed that you reported them with the report feature.
Reporting harassment
If you encounter harassment, report it in the following ways.
How to report something from LINETo report someone in a chat: 1. Tap the menu icon at the top of a chat > Settings. 2. Tap Report. 3. Select your reason for reporting them, then tap Agree & send.
To report a chat message: 1. Tap and hold the message you want to report. 2. Tap Report. 3. Select your reason for reporting the message, then tap Agree & send. 4. Choose whether or not to block the sender.
To report someone in a LINE meeting1. Tap and hold the person you want to report > Report, or tap the options icon at the top of the screen, select the participant you want to report > Next > Report.
2. Select your reason for reporting them, then tap Report.
3. Choose whether or not to remove the participant you reported.
You can remove users who exhibit disruptive and inappropriate behavior from meetings. See the following Help article for details.
Dealing with harassment (e.g. abuse, group invitations)
Preventing spam messages from friends To prevent spam messages from a user you're already friends with, please block them. To prevent spam group invitations from a user you're already friends with, please block them and leave the group.
To prevent spam messages and group invitations from people in your friend recommendations (users you're not friends with) To prevent spam messages and group invitations from people in your friend recommendations, see the following Help article.
If another user is infringing on your rights, please report it from the Inquiry Form.
Also, we need documentation (e.g. your health insurance card, certificate of residence, driver's license, passport) proving that you are the person whose rights were infringed upon to proceed with our response to the rights infringement. If you cannot provide the necessary documentation when you contact us, we will be unable to assist you. If you can provide the documentation, please contact us from this Inquiry Form.
If it's possible that your LINE account is being used without authorization, please see the following Help article.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.