LINE

Help

Email address & password

I want to carry over my account, but I don’t know my password toggle
Unfortunately there is no way to check your password that will be required to carry over your account. 

If you do not remember your password, please reset it by referring to the steps below:

1. Tap Log in.
2. Tap Forgot your password?
3. Enter the email address that was registered to your LINE account.
4. Tap OK.


If you are not receiving the password reset email or are unable to use your registered email address, please refer to the following Help articles:

Was this page helpful?

Yes No

I want to carry over my account, but I can’t use my registered email address toggle

You will not be able to carry over your account using your email address and password if you do not remember your password as well as your registered email address no longer being available when changing to a new device or reinstalling the app.

 

If your LINE account is linked with Facebook, you will be able to carry it over using your Facebook account.

 

Linked with Facebook

Not Linked with Facebook

Was this page helpful?

Yes No

I want to carry over my account, but I'm not receiving the password reset email toggle

If you are not receiving the password reset email, please check the following:

 

1. Is your registered email address entered correctly?

2. Did you enter an email address different from the one you registered?

3. Are you trying to send the password reset email repeatedly within a short period of time? Please wait approximately 24 hours between attempts.

4. Was the email sent to your spam, junk, or other folders?

5. Do you have spam filters in place? Please try disabling them.

6. Do you have settings in place to only receive emails from certain domains? If so, please add “line.me” to your list of accepted domains.

7. Does the email address you are using comply to RFC standards? The following are examples of email addresses that do not comply to RFC standards.

- Addresses with a dot (.) right before the @ symbol: abcd.@xxx.com

- Addresses with consecutive dots (.): ab..cd@xxx.com

- Addresses that begin with a hyphen (-): -abcd@xxx.com

 

If your LINE account is linked with Facebook, you will be able to carry it over using your Facebook account.

 

Carrying Over LINE Accounts with Facebook Accounts

Not Linked with Facebook

Was this page helpful?

Yes No

I want to carry over my account, but I forgot my email address toggle

If you cannot recall your email address when changing to a new device or reinstalling the app, you will not be able to carry over your account using your email address.

 

If your LINE account is linked to a Facebook account, you can carry it over using your Facebook account.

 

Linked with Facebook

Not Linked with Facebook

Was this page helpful?

Yes No

Help Center