LINE

Checking/changing your email address and password

Checking your registered email address toggle
To check your registered email address:
1. Go to the Home tab > Settings > Account.
2. Tap Email address.
3. Your email address will appear below Change your email.
Note: Tap here to open the Account screen from your smartphone. 

For the steps to register your email address, see this Help article.

For the steps to change your email address, see this Help article.

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Checking/changing your password toggle
Unfortunately, there is no way to directly check your registered password.

If you forgot your password, follow the steps below to change it.
Note: Be sure to write your new password down so you don’t forget it.

1. Tap the Home tab > Settings > Account.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.

If you're viewing this article on your smartphone, tap here to go to the Account screen.

If you can’t remember your password and don't have access to your old device when transferring your LINE account, see this Help article.

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Changing your email address toggle
To change your email address: 
1. Tap the Home tab > Settings > Account.
2. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter a new email address, then tap Next.
4. Enter the verification code or tap the URL in the email that was sent to you.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If your device is locked with a password or pattern lock, you'll be asked to unlock it when you change your email address.

If you're not receiving the email address verification email, see this Help article.

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I'm not receiving the password reset email toggle
If you didn't receive the password reset email, please check the following:

• Have you repeatedly tried requesting a password reset email within a short period of time? If so, please wait 24 hours before trying again.
• Was your registered email address entered correctly?
• Did you enter a different email address than the one you registered?
• Was the email sent to your spam, junk, or other folders?
• Do you have spam filters in place? If so, please try disabling them.
E.g. Block emails that contain URLs; Block emails sent from computers
• Do you have settings in place to only receive emails from certain domains? If so, please add "line.me" to your list of accepted domains.

If you forget your password, but are able to access the account, you can apply to cancel your registered email address. Please tap the link below from within the LINE app of the relevant account.

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