This information is for users who have forgotten their password, cannot receive the password reset email and wish to cancel their registered email address. If you know your password, you can cancel or change your registered email address.
We can cancel your registered email address and password on your behalf. Only your email address and password will be cancelled. Your friends list, chat history, purchase history etc. will not be deleted.
To register another email address and password, you will need to do this yourself.
If you cannot use the relevant LINE account, after the email address has been cancelled, you will not be able to register a new email address and password. In this case, you will not be able to carry over your account with an email address and password. Please be careful when changing devices.
Please note that you can only register an email address and password on the smartphone version of LINE. You cannot register them on other versions such as the PC version of LINE.
To cancel your registered email address, please follow the steps below. Please be sure to follow the steps below on the account you wish to cancel the email address from. If you are not able to use the relevant LINE account, you will not be able to cancel the email address.
1. Start LINE and tap More > Settings > Help.
2. Tap Check/change registered information > Email address & password.
3. Under Check your email address and password, tap Registered email address no longer available and forgot password.
4. Tap Apply to cancel registered email address.
5. Answer the questions and tap SEND.
We will require some time to confirm all details to cancel your email address. Once the cancellation has been completed, we will contact you at the email address indicated in the Reply Email field on your contact form.
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