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Transferring your account

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Before changing devices toggle

 

In order to transfer your LINE account, you will need to have the following set up BEFORE changing devices. We recommend writing down your registered email address and password from steps 1 and 2 before moving on to step 3 and 4.

 

1. Have an email address registered to your LINE account.

To check your registered email address, please see this article.

 

2. Set a password when you registered your email address.

You will not be able to view your password on your device.

If you have forgotten your password, please see this article.

If your registered email address is no longer available and you have forgotten your password, please see this article.

 

3. Turn ON the Allow Account Transfer setting.

This step is not required if your registered phone number will not change.

For more information about the Allow Account Transfer setting, please see this article.

 

4. Back up your chat history.

How to back up and restore your chat history using Google Drive (Android)

Backing up and restoring chats (iOS)

 

Before changing devices, it should be noted that you cannot transfer your chat history or Coin balance between different OSes (e.g. Android to iOS and vice versa).

 

After changing devices, please install the LINE app on your new device and select Log in to transfer your account.

 


 

See here for STEP 2

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Setup after changing devices toggle

 

 

Install the LINE app on your new device and transfer your account by following the steps below:


1. Start the LINE app and tap Log in.

2. Enter the email address and password you confirmed on your previous device and tap OK.

3. Enter your phone number, confirm the verification code sent by text message or phone call and proceed to the next step.

4. Tap Continue.

Note: Steps 3 and 4 may not appear in some cases.


 

 

That is all there is to transfer your account.

 

If you experience any other issues, please see our Help articles here.

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Transferring a LINE account toggle
To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.

Please refer to the following articles regarding transferring your account:

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Transferring an account with Facebook toggle
Before transferring your LINE account, please link your Facebook account to it and turn the Allow account transfer setting ON.

Once you've finished the preparations above, you can transfer your LINE account by referring to the following steps:
1. Install and start LINE, then tap Log in on the first screen that opens.
2. Tap Log in with Facebook.
3. Log in to Facebook.
4. On the message saying "You previously logged in to LINE with Facebook," tap Continue.
5. Tap Continue.
Note: In some cases, this screen will not appear.
6. On the message saying "Another device is already using this account," tap Delete & continue.
Note: If you're asked to register an email address, please do so.

 

 

A phone number registration screen will appear; please choose whether to register one.

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Transferring an account with an email address toggle
Before transferring your account, please register an email address to it.

To transfer your account with an email address, please refer to the following steps:

1. Start LINE and tap Log in.
2. Enter the email address and password registered on your previous device and tap OK.

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Data that can be transferred toggle
Please see the following for a list of what can and cannot be transferred.

Data that can be transferred:
- Your friends list (including groups)
- Notes and albums
- Profile settings (profile photo, display name, Status Message, ID)
- Timeline and Home posts
- Data saved in Keep (including images, videos, text, files)
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and Coin and LINE Point balance
- Registration information for linked apps, such as LINE Game titles and LINE PLAY

Note: 
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).

Data that cannot be transferred: 
- Your chat history

We recommend backing up your chat history beforehand when transferring your account by referring to the following Help article:

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Transferring your LINE account (if you can't receive text messages) toggle
If you can't receive text messages or phone calls (because you're using a data-only plan or SIM card, don't have a contracted phone number, etc.), you can transfer your account by following the steps below.

• Link your Facebook account to the mobile version of LINE before changing devices.

1. From the Friends or More tab, tap Settings > Account.
2. Tap Link next to Facebook.


Important: If you want to transfer your chat history as well, you need to back it up. For instructions on how to back up and restore your chat history, see this Help article.

• Tap "Log in with Facebook" on your new device and transfer your LINE account.

For the steps to transfer your account, see the following Help article:

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