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Transferring your account

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Transferring your LINE account toggle
If you change devices, you can keep using your existing LINE account by transferring it to your new device.

To transfer your LINE account, you need to have one of the following:
• A phone number, email address, and password registered to LINE
• A Facebook account linked to LINE

Please make sure that your LINE account meets one of the requirements above.

For more information about checking or changing your phone number, email address, and password registered to LINE see the following Help articles:

For more information on linking your LINE account with Facebook, see this Help article.

For the steps to transfer your account, see the Help articles below:

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Transferring your account with Facebook toggle
To transfer your LINE account with Facebook, you need to have a Facebook account linked beforehand. Also, be sure to turn ON the "Allow account transfer" setting the day you transfer your LINE account.

After doing the above, you can transfer your account by following the steps below:

1. Tap Start.
2. Tap Log in with Facebook and log in to your Facebook account.
3. On the message saying "You previously logged in to LINE with Facebook," tap Continue.
4. Continue verification on the "How to finish transferring your account" screen.
Note:
- For details about the "How to finish transferring your account" screen, see here.
- This screen will not appear in some cases.
5. When the message saying "Another device is already using this account," appears, tap Delete & continue.

You'll see a phone number registration screen when following the steps above. We recommend registering your phone number, since it will make it easier to transfer your account in the future.
Note:
- For information about transferring your chat history, please see here.
- If you've checked the "How to finish transferring your account" screen details but can't continue verifying your account, please contact us here.

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Data that can be transferred toggle
For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:
• Friends and groups
• Notes and albums
• Profile settings (profile photo, display name, status message, ID)
• Timeline/profile posts
• Data saved in Keep (including images, videos, text, files)
• The right to use your LINE stickers and themes (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point balances
• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:
• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

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Transferring your LINE account (if you can't receive text messages) toggle
If you can't receive text messages or phone calls (because you're using a data-only plan or SIM card, don't have a contracted phone number, etc.), you can transfer your account by following the steps below.

• Link your Facebook account to the mobile version of LINE before changing devices.

1. From the Friends or More tab, tap Settings > Account.
2. Tap Link next to Facebook.

Important: If you want to transfer your chat history as well, you need to back it up. For instructions on how to back up and restore your chat history, see this Help article.

• Tap "Log in with Facebook" on your new device and transfer your LINE account.

For the steps to transfer your account, see the following Help article:

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Transferring your account with a phone number toggle
Before transferring your account with a phone number, please be sure to:

Once you've made these preparations, transfer your account by following the steps below: 
1. Tap Start.
2. Select your country, enter your phone number, and tap the arrow.
3. Enter the six-digit verification code (on Android devices, this code will be entered automatically).
4. Tap Yes, that's my account.
5. Enter your password, then tap the arrow > OK.
6. Choose whether or not to add friends from your contacts, then tap the arrow.
7. Choose whether or not to restore your chat history. 
8. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.

If your phone number will change when you transfer your account, see this Help article.

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Transferring your account with a different phone number toggle
Before you transfer your LINE account with a phone number that's different from your registered one, please be sure to:

Once you've made these preparations, transfer your account by following the steps below: 
1. Tap Start.
2. Select your country, enter your phone number, and tap the arrow.
3. Enter the six-digit verification code (on Android devices, this code will be entered automatically).
Note: If you see a message that says "Welcome back, [name]!" after entering the verification code, tap No, that's not me.
4. On the "Already have an account?" screen, tap Yes, transfer my account.
5. Select a login method, enter the phone number or email address registered to your account, and tap the arrow.
6. Enter your password and tap the arrow.
7. Continue verification on the "How to finish transferring your account" screen.
8. Confirm the account that is displayed and tap Log in.
9. Choose whether or not to add friends from your contacts, then tap the arrow.
10. Choose whether or not to restore your chat history.
11. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screens mentioned in steps 7 and 11 won't appear.

Related Help articles:

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Transferring your account if your phone number has changed toggle
Please see the information below for your situation.

If you can still use LINE on your previous device:
Change your registered phone number and transfer your account.
Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.

For more information, please see the following Help articles:

If you don't have your previous device and didn't set a password for your LINE account:
In order to transfer your account, you need to have a password set in advance. If you didn't set a password, you will not be able to transfer your LINE account. In this case, please create a new account.

For more information about creating a new LINE account, please see this Help article.

If you don't have your previous device but set a password for your LINE account:
You may be able to transfer your account by referring to this Help article.

If you forgot your password:
You can reset it as long as you registered an email address to your LINE account beforehand. For more information on resetting your password, please see this Help article.

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