LINE

Help center

About account transfer

search delete
Transferring your account with an easy transfer QR code toggle
You can transfer your LINE account to a new device in a snap using an easy transfer QR code.

To transfer your account with an easy transfer QR code, you need to:
• Still be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.
• Be using LINE version 12.10.0 or later. You can update the LINE app here.
• Have a network connection.

Restoring your chat history
If you're transferring your account to a device with the same OS as before (Android to Android/iPhone to iPhone), your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.

To transfer more than the last 14 days of chat history, refer to this Help article and back up your chat history before transferring your account.

If you're transferring your account to a device with a different OS (Android to iPhone/iPhone to Android), only your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.

To transfer your account with an easy transfer QR code:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with QR code > Scan QR code.
Note: If you're asked to allow photo or video access, you need to do so to proceed.
3. Open LINE on your old device and tap Settings > Easy transfer QR code under Backup and transfer.
4. Scan the QR code on your previous device with your new device.
5. On the "Did you just scan this QR code?" pop-up, put a check next to Yes, I scanned the QR code myself and tap Continue.
Note: You may need to verify your identity on your previous device if you had a passcode or unlock method set.
6. On your new device, tap Log in on the Log in as [your profile name] screen.
7. If you backed up your chat history and your new device is using the same OS as before, choose whether or not to restore your chat history.
Note: If your new device is running a different OS than your old one, tap Skip for now.
8. Make sure you're logged in to LINE on your new device. (Once your data has finished syncing, you will automatically be logged out of LINE on your old device.)
9. If your phone number has changed, update your registered phone number.

Was this page helpful?

Yes No

Transferring your LINE account toggle
If you change devices, you can keep using your existing LINE account by transferring it to your new device.

To transfer your account, you need to meet one of the following requirements.

• You can still use your previous device and log in to your LINE account.
• Your LINE account is registered with a phone number, email address, and password.
• A Facebook account is linked to your LINE account.

Make sure that you meet one of the requirements above before trying to transfer your account. 

For information on how to check/change your information and link your LINE account with Facebook, see the Help articles below.



There are three ways to transfer your LINE account. For details, see the Help articles below.

Was this page helpful?

Yes No

Data that can be transferred toggle
See below for details about what data is carried over when you transfer your LINE account to a new device.

Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):
• Friends and groups
• Profile information
• Notes and albums
• LINE VOOM
• Stickers, themes, and emoji
• Content saved in Keep (excluding content in your Keep Memo chat)
• Data registered to apps and services linked to your LINE account
• LINE Pay and LINE Point balances
• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins, Fortune Coins)
• Chat history
Note: To transfer your chat history, you need to back it up in advance. You can also transfer your chat history with an easy transfer QR code.

Data that can be transferred to a device with a different OS from before (Android to iPhone/iPhone to Android):
• Friends and groups
• Profile information
• Notes and albums
• LINE VOOM
• Stickers, themes, and emoji
• Content saved in Keep (excluding content in your Keep Memo chat)
• LINE Pay and LINE Point balances
• Chat history
Note: You can only transfer your chat history if you use an easy transfer QR code.

If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Was this page helpful?

Yes No

Transferring your account with Facebook toggle
To transfer your LINE account with Facebook, follow the steps below.
Note: You need to have a Facebook account linked beforehand. 

1. Open LINE on your new device and tap Log in.
2. Tap Continue with Facebook and log in to your Facebook account.
3. Tap Continue on the message saying "You previously logged in to LINE with Facebook."
4. When the message saying "Another device is already using this account" appears, tap Delete & continue.
5. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your previous device before transferring your account.
6. Choose whether to add friends from your device's contacts, then tap the arrow.
7. If your phone number has changed, update your registered phone number.

Note:
- For information about transferring your chat history, see this Help article.
- If you can't continue verifying your account even after checking the Help article about the "How to finish transferring your account" screen, contact us here.

Was this page helpful?

Yes No

Transferring your LINE account when you can't receive text messages toggle
If you can't receive text messages or phone calls (e.g. because you're using a data-only plan or a SIM card provided by a carrier other than LINE Mobile, or you don't have a contracted phone number), you can transfer your LINE account using one of the methods below.

Transfer your account with an easy transfer QR code
To use an easy transfer QR code, you need to be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.

Using this method will transfer the last 14 days of your chat history, even if you don't back up your chats in advance.
Note: 
- To transfer more than the last 14 days of your chat history, you need to back up your chat history in advance and transfer your account to a device with the same OS as before (Android to Android/iPhone to iPhone).
- If you can no longer use your old device, there will be no way to transfer your chat history to a device with a different OS.

Transfer your account with Facebook
You can transfer your account with Facebook by following the steps below.

1. Make sure you've linked your Facebook account to LINE on your old device.
2. Back up your chat history on your old device.
3. Open LINE on your new device and transfer your account with Facebook.

Was this page helpful?

Yes No

Transferring your LINE account with a phone number toggle
Before transferring your LINE account with your phone number, be sure to:
• Back up your chat history.
Note: Chat history cannot be backed up with Android LINE Lite accounts.

When you're all ready, transfer your LINE account by following the steps below: 
1. On your new device, open LINE and tap Log in.
2. Tap Log in with phone number.
3. Select your country, enter your phone number, and tap the arrow.
4. Enter the six-digit verification code that's sent to you via text message.
Note: The code may be entered automatically on some devices.
5. Tap Yes, that's my account.
6. Enter your password and tap the arrow.
7. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your old device before transferring your account.
8. Choose whether to add friends from your device's contacts, then tap the arrow.

If your phone number will change when you transfer your LINE account, see this Help article.

Was this page helpful?

Yes No

Transferring your LINE account with a different phone number toggle
Before you transfer your LINE account with a phone number that's different from the number currently registered, be sure to:
• Turn ON the Allow account transfer setting.

When you're all ready, transfer your LINE account by following the steps below: 
1. On your new device, open LINE and tap Log in.
2. Tap Log in with phone number.
3. Select your country, enter your phone number, and tap the arrow.
4. Enter the six-digit verification code that's sent to you via text message.
Note:
- The code may be entered automatically on some devices.
- If you see a message that says "Welcome back, XXXX!" after verifying your phone number, tap No, that's not me.
5. On the "Do you already have an account?" screen, tap Yes, transfer my account.
6. Select a login method.
7. Enter the phone number or email address registered to your account, then tap the arrow.
8. Enter your password and tap the arrow.
9. Confirm the LINE account that is displayed and tap Log in.
10. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your old device before transferring your account.
11. Choose whether to add friends from your device's contacts, then tap the arrow.

If you see someone else's name after verifying your phone number, see this Help article.

Was this page helpful?

Yes No

Transferring your account if your phone number has changed toggle
Please see the information below for your situation.

If you can still use LINE on your previous device:
Change your registered phone number and transfer your account.
Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.

For more information, please see the following Help articles:

If you don't have your previous device and didn't set a password for your LINE account:
In order to transfer your account, you need to have a password set in advance. If you didn't set a password, you will not be able to transfer your LINE account. In this case, please create a new account.

For more information about creating a new LINE account, please see this Help article.

If you don't have your previous device but set a password for your LINE account:
You may be able to transfer your account by referring to this Help article.

If you forgot your password:
You can reset it as long as you registered an email address to your LINE account beforehand. For more information on resetting your password, please see this Help article.

Was this page helpful?

Yes No

Turning on the Allow account transfer setting toggle
Be sure to turn on the Allow account transfer setting in the app before:
• Transferring your LINE account with a phone number that's different from the one registered to your account.
• Transferring your LINE account by logging in with Facebook.

To turn on the Allow account transfer setting:
1. From the Home tab, tap Settings > Account transfer.
2. Turn Allow Account Transfer ON.

You need to transfer your account within 36 hours of turning this setting on. If you don't have enough time, turn the setting off and then back on to reset the timer to 36 hours.

Was this page helpful?

Yes No

Help center
TOP