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Carrying over your account

Before changing devices toggle

 

In order to carry over your LINE account, you will need to have the following set up BEFORE changing devices. We recommend writing down your registered email address and password from steps 1 and 2 before moving on to step 3 and 4.

 

1. Have an email address registered to your LINE account.

To check your registered email address, please see this article.

 

2. Set a password when you registered your email address.

You will not be able to view your password on your device.

If you have forgotten your password, please see this article.

If your registered email address is no longer available and you have forgotten your password, please see this article.

 

3. Turn ON the Allow Account Transfer setting.

This step is not required if your registered phone number will not change.

For more information about the Allow Account Transfer setting, please see this article.

 

4. Back up your chat history.

How do I back up my chats? (Android)

Backing up and restoring chats (iOS)

 

Before changing devices, it should be noted that you cannot transfer your chat history or Coin balance between different OSes (e.g. Android to iOS and vice versa).

 

After changing devices, please install the LINE app on your new device and select Log in to carry over your account.

 


 

See here for STEP 2

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Setup after changing devices toggle

 

 

Install the LINE app on your new device and carry over your account by following the steps below:


1. Start the LINE app and tap Log in.

2. Enter the email address and password you confirmed on your previous device and tap OK.

3. Enter your phone number, confirm the verification code sent via SMS or phone call and proceed to the next step.

4. Tap Continue.

Note: Steps 3 and 4 may not appear in some cases.


 

 

That is all there is to carry over your account.

 

If you experience any other issues, please see our Help articles here.

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Carrying over a LINE account toggle
To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.

Please refer to the following articles regarding carrying over your account:

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Preparations before carrying over an account toggle
You can only carry over your account if you have registered your email address or linked your account with Facebook on your previous device. 

Before carrying over your account, please register an email address and password to it by selecting Email Registration, or link it with a Facebook account

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Carrying over an account with Facebook toggle
Before carrying over your account, please link your Facebook account to it, then refer to the following steps:

1. Start LINE and tap Log in.
2. Tap Login with Facebook.
3. Log in to Facebook.

 

 

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Carrying over an account with an email address toggle
Before carrying over your account, please register an email address to it.

To carry over your account with an email address, please refer to the following steps:

1. Start LINE and tap Log in.
2. Enter the email address and password registered on your previous device and tap OK.

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Data that can be carried over toggle
The data you can and cannot carry over with your account are as follows.

Data that can be carried over:
- Your friends list (including groups)
- Notes and albums
- Profile settings (profile photo, display name, Status Message, ID)
- Timeline and Home posts
- Data saved in Keep (including images, videos, text, files)
- The right to use your LINE stickers and themes (including those received as gifts)
- Your purchase history and Coin and LINE point balance

Note
- Coins cannot be carried over between different OSes (e.g. from iOS to Android and vice versa).
- Registration information for linked apps, such as LINE Game titles and LINE PLAY.

Data that cannot be carried over: 
- Your chat history

We recommend backing up your chat history beforehand when carrying over your account by referring to the following Help article:

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