LINE

Help

Help

search delete

FAQs

Some pages for LINE and other family apps are not displaying properly toggle
If you are using an Android device:
If some pages for LINE and other family apps are not displaying properly, please refer to the following steps:

1. Install the latest version of the Android System WebView from the Google Play Store.
2. If you still experience problems after installing Android System WebView, please try installing the latest version of the Chrome browser.


Was this page helpful?

Yes No

How LINE POINTS are automatically exchanged for Coins toggle
If you are short Coins when trying to buy stickers or themes, but have enough Points to make the purchase, they will be automatically exchanged for Coins.

The following versions of LINE will convert the Points you have saved up automatically.

• iOS
LINE version 6.8.5 and later

• Android
LINE version 6.8.2 and later

You can check your Coin balance from your smartphone here.

The amount that appears under My Coins will include your LINE POINTS converted to Coins.

The exchange rate may differ depending on the country you are using LINE in. You can view the various rates here.

Your balance will appear under My Coins as in the following examples (For countries where 1 Coin = 2 Points):
• If you have 60 Coins and 80 Points, your balance will be 100
• If you have 10 Coins and 100 Points, your balance will be 60
• If you have 0 Coins and 100 Points, your balance will be 50
• If you have 0 Coins and 90 Points, your balance will be 45

Was this page helpful?

Yes No

What is Letter Sealing? toggle
Letter Sealing is a feature that provides end-to-end encryption (E2EE) for chat room messages. E2EE is a communication system designed so that messages saved on our servers are encrypted and cannot be read by anyone except the sender and receiver of the message.

Once the sender and receiver have both turned on Letter Sealing, they will be able to start sending messages with added security.

The following information will be encrypted:

• Text messages (not including messages sent through other services)
• Location information
• 1-on-1 free voice calls
Note: We plan to expand Letter Sealing’s functionality in the future.

If you use LINE for PC after turning on Letter Sealing, you'll be required to verify your identity the first time you send a message.

To verify your identity, please refer to the following Help article:

Was this page helpful?

Yes No

Data that can be transferred toggle
For a list of what data can and cannot be transferred along with your account, please see below.

Data that can be transferred:
• Friends and groups
• Notes and albums
• Profile settings (profile photo, display name, status message, ID)
• Timeline/profile posts
• Data saved in Keep (including images, videos, text, files)
• The right to use your LINE stickers and themes (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point balances
• Data registered to authorized apps, including titles from LINE Games and LINE PLAY

Note:
- Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
- If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.

Data that cannot be transferred:
• Chat history

Your chat history is not transferred with your account, so we recommend backing it up beforehand.

Was this page helpful?

Yes No

About Letter Sealing key fingerprints toggle
Key fingerprints are unique encryption keys that Letter Sealing gives to each user so they can send messages to one another safely and securely.
Note: The actual keys are kept secret and will not appear in LINE chat rooms.

If your key fingerprint matches that of your friend, it means your chat is securely encrypted. To check whether your key fingerprint matches that of your friend, please follow the steps below.
Note: Key fingerprint confirmation is optional.

1. Tap your friend's name at the top of the chat room.
2. Under "This chat is protected with Letter Sealing.", tap View your encryption keys.
3. Compare the key fingerprints on your device and your friend's device.
Note: To compare key fingerprints with your friend, we recommend meeting face-to-face or using a form of communication you trust.

If "This chat is protected with Letter Sealing." doesn't appear, it means Letter Sealing is turned OFF. To turn Letter Sealing ON, please follow the steps in the Help article below.

Was this page helpful?

Yes No

Transferring your LINE account toggle
If you change devices, you can keep using your existing LINE account by transferring it to your new device.

To transfer your LINE account, you need to have one of the following:
• A phone number, email address, and password registered to LINE
• A Facebook account linked to LINE

Please make sure that your LINE account meets one of the requirements above.

For more information about checking or changing your phone number, email address, and password registered to LINE see the following Help articles:





For more information on linking your LINE account with Facebook, see this Help article.

For the steps to transfer your account, see the Help articles below:


Was this page helpful?

Yes No

I'm not receiving the verification code text message toggle
If you didn't receive the verification code text message, please try resending it or using the Call Me Instead option to verify your account.

If you cannot finish the verification process using your phone number, you can also verify your account using Facebook.

For more information on how to use each of these verification methods, please see the Help articles below:


Was this page helpful?

Yes No

Using LINE for PC toggle
To use LINE for PC, you need to register an email address on the smartphone version of LINE. See this Help article for the steps to register an email address.

After registering an email address, download LINE for PC here.

Once you've downloaded LINE for PC, try logging in using the email address and password you registered on the smartphone version of LINE.

If you can't use LINE on your smartphone, you can sign up for a new account on LINE for PC. For more information, see this Help article.

Was this page helpful?

Yes No

About the Call Me Instead option toggle
Call Me Instead gives you another way to verify your phone number. Please use this option if you aren't able to receive the phone number verification code via text message.

When you tap Call Me Instead, you will receive an automated phone call that gives you a six-digit verification code. You can finish the verification process by entering that code into the LINE app.

Was this page helpful?

Yes No

Creating a LINE account with Facebook toggle
We recommend registering your phone number to create a LINE account. However, if you cannot finish the verification process with a phone number, you can also create a new account using Facebook.

To create a new LINE account with Facebook: 
1. Open the LINE app and tap Start.
2. On the phone number entry screen, tap Log in with Facebook.
3. Log in to Facebook.

Was this page helpful?

Yes No

Pop-up notification settings toggle
The way you configure pop-up notifications will differ depending on your version of LINE and your device's OS. Please see the table below for how to set up notifications on your device.


Note: Tap the image to enlarge it.

[A] LINE versions earlier than 8.17.0, or Android OS versions earlier than 7.0
• Displaying message previews in pop-up notifications
You can configure whether or not pop-up notifications show message previews by following the steps below.
1. Go to the Friends or More tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, turn Notifications ON.
4. Under Notifications, turn Message previews ON or OFF.

• Pop-up notification display settings
You can choose whether or not to display pop-up notifications depending on the status of your screen.
1. Go to the Friends or More tab and tap Settings.
2. Tap Notifications.
3. At the top of the screen, turn Notifications ON.
4. Under Notifications, tap Display pop-ups when screen is on or Display pop-ups when screen is off to turn these settings ON or OFF.

Tap here to go to your pop-up notification settings on your smartphone.

[B] LINE versions 8.17.0 and later, and Android OS versions 7.0 and later
The pop-up notification feature has been discontinued. Please configure the notification settings on your smartphone.

If you're using Android OS version 8.0 or later and want to display message notifications on your lock screen, please see this Help article.

Was this page helpful?

Yes No

Category

Help Center
TOP