If you are not receiving the verification code through SMS, please try resending it or verify using the automated call verification option. You can also verify using your Facebook account.
For detailed steps, please refer to the following articles:
Call Me Instead is another option you can use to verify your phone number.
Please try the following steps if you are unable to receive the verification SMS when verifying your phone number. By performing the following, you will be provided with a 4 digit verification code from the on call guidance.
If Call Me Instead does not appear, it means that verification of your phone number was automatically completed or this option is not available to you.
1. Start LINE and tap Log in or Sign up.
2. Select your country and enter your phone number, then tap Next.
3. On the Registration screen, tap Call Me Instead. You will receive a phone call to the phone number you entered.
4. Enter the 4 digit verification code provided by the on call guidance and tap Next.
If your phone is lost or stolen, please do the following. Please note that to do steps 2 and 3, you will need a mobile device on which you can install LINE.
1. Contact your mobile service carrier. Inform your mobile service carrier of your situation and have them suspend your phone number or remotely lock your phone.
2. Transfer your LINE account. LINE allows you to remotely retrieve the LINE account on your lost or stolen phone.
The LINE app for smartphones does not allow the same account to be accessed by multiple devices. Therefore, if you install LINE on another device and log in to it using the information of the account on your lost phone, the account will become unavailable on your lost phone automatically.
3. Verify again using the same phone number. If you cannot transfer your account using step 2, you can remotely disable your LINE account by verifying a new account using the same phone number used on the lost or stolen device. If you are verified using Facebook instead of a phone number, please use step 2 instead.
For more details on creating a new account using phone number verification (and disabling the account on your lost or stolen device), please see the following article. https://help.line.me/line?contentId=20001192
IMPORTANT By deleting your account, all data associated with it, such as your purchased items, LINE Coins, phone number registered to LINE, friends and groups list, chat history, and registration with integrated apps (such as LINE GAME and LINE PLAY), will be deleted and cannot be restored.
4. Disable the account forcefully. Accounts verified using phone numbers can be disabled forcefully. If you want us to do so, please inquire with us so we can provide you with a list of the documents required.
To continue using your existing LINE account after changing to a new device, you need to have either registered an email address or linked it with a Facebook account on your previous device.
Please refer to the following articles regarding transferring your account:
If you see error messages saying you have entered an invalid email address/password or you have not registered your email address with LINE or to enter your email address correctly, please check the following.
- Did you enter any extra spaces?
- Did you enter everything in half-width characters?
- Did you mistakenly enter similar characters? (E.g. 1= one l = lower case L and I = capital i, 0 = zero and O = capital o, 9 = nine and q = lower case Q.)
- Did you enter an email address that you are using for a different service?
- Did you enter in your password correctly?
If you are still getting errors after checking the above, please follow the steps below to reset your password.
1. Tap Log in > Forgot your password?
2. Enter the email addressed you registered on LINE.
If you cannot recall your email address when changing to a new device or reinstalling the app, you will not be able to use it to transfer your account.
If your LINE account is linked to a Facebook account, you can use it to transfer your account.
