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Account
Transferring your LINE account
If you change devices, you can keep using your existing LINE account by transferring it to your new device.
To transfer your LINE account, you need to meet one of the following requirements.
• You can still use your previous device and log in to your LINE account.
• Your LINE account is registered with a phone number and password.
• A Facebook account or Apple ID is linked to your LINE account.
Before transferring your account
If you can currently use your LINE account, make sure to refer to this Help article and prepare your account before transferring it.
Transferring your account
Once you're ready to transfer your account, you can do so using one of the following methods.
For information on backing up your account, see this Help article.
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Data that can be transferred
See below for details about what data is carried over when you transfer your LINE account to a new device.
Data that can be transferred to a device with the same OS as before (Android to Android/iPhone to iPhone):
• Friends and groups
• Profile information
• Notes and albums
• LINE VOOM
• Stickers, themes, and emoji
• Content saved in Keep (excluding content in your Keep Memo chat)
• Data registered to apps and services linked to your LINE account
• LINE Pay and LINE Point balances
• Coins and other in-app currencies (e.g. Gems and other LINE Game currencies, Manga Coins, Fortune Coins)
• Chat history
Note: To transfer your chat history, you need to back it up in advance. You can also transfer your chat history with an easy transfer QR code.
Data that can be transferred to a device with a different OS from before (Android to iPhone/iPhone to Android):
• Friends and groups
• Profile information
• Notes and albums
• LINE VOOM
• Stickers, themes, and emoji
• Content saved in Keep (excluding content in your Keep Memo chat)
• LINE Pay and LINE Point balances
• Chat history from the past 14 days (only if you use an easy transfer QR code)
If your friends, groups, or any other information disappeared after transferring your account, it may be due to one of the reasons described in this Help article.
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Transferring your account with Facebook
Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.
To transfer your LINE account with Facebook:
1. Open LINE on your new device and tap Log in.
2. Tap Continue with Facebook > Log in with Facebook.
3. When you see the message saying “You previously logged in to LINE with Facebook,” tap Continue.
4. Make sure the “Log in as XXXX” screen appears for your account, then tap Log in.
5. Tap Yes, restore my chats > Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
6. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your old device.
- For the steps to set a backup PIN, see this Help article.
7. Confirm the “Regarding Usage of Your Information” consent screen.
Note: In some cases, this screen won't appear.
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Transferring your LINE account when you can't receive text messages
If you can't receive text messages or phone calls (e.g. because you're using a data-only plan or a SIM card provided by a carrier other than LINE Mobile, or you don't have a contracted phone number), you can transfer your LINE account using one of the methods below.
Transfer your account with an easy transfer QR code
To use an easy transfer QR code, you need to be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.
Using this method will transfer the last 14 days of your chat history, even if you don't back up your chats in advance.
Note:
- To transfer more than the last 14 days of your chat history, you need to back up your chat history in advance and transfer your account to a device with the same OS as before (Android to Android/iPhone to iPhone).
- If you can no longer use your old device, there will be no way to transfer your chat history to a device with a different OS.
Transfer your account with Facebook or your Apple ID
You can transfer your account with Facebook or your Apple ID by following the steps below.
1. Make sure you've linked your Facebook account or linked your Apple ID to LINE on your old device.
2. Turn Allow account transfer ON.
3. Back up and transfer your chat history.
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Transferring your LINE account with a phone number
Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.
To transfer your LINE account with your phone number:
1. Open LINE and tap Log in.
2. Tap Log in with phone number > Continue.
3. Select your country, enter your phone number, and then tap the arrow > OK.
4. Enter the verification code you received via text message.
Note: On some devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
6. Enter your password and tap the arrow.
7. Tap Yes, restore my chats > Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
8. Choose your preferred account from Select your Google account, then tap OK.
9. Tap Restore chat history.
10. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your old device.
- For the steps to set a backup PIN, see this Help article.
11. Choose whether to add friends from your device's contacts, then tap the arrow.
12. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
If your phone number will change when you transfer your LINE account, see this Help article.
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Transferring your LINE account with a different phone number
Before you transfer your LINE account with a phone number that's different from the number currently registered, be sure to:
• Turn ON the Allow account transfer setting.
• Turn ON the Allow account transfer setting.
When you're all ready, transfer your LINE account by following the steps below:
1. On your new device, open LINE and tap Log in.
2. Tap Log in with phone number.
3. Select your country, enter your phone number, and tap the arrow.
4. Enter the six-digit verification code that's sent to you via text message.
Note:
- The code may be entered automatically on some devices.
Note:
- The code may be entered automatically on some devices.
- If you see a message that says "Welcome back, XXXX!" after verifying your phone number, tap No, that's not me.
5. On the "Do you already have an account?" screen, tap Yes, transfer my account.
6. Select a login method.
7. Enter the phone number or email address registered to your account, then tap the arrow.
8. Enter your password and tap the arrow.
9. Confirm the LINE account that is displayed and tap Log in.
10. Choose whether to restore your chat history, then tap Continue.
Note: You will no longer be able to use LINE on your previous device. If you want to restore your chats, be sure to back them up on your old device before transferring your account.
11. Choose whether to add friends from your device's contacts, then tap the arrow.
If you see someone else's name after verifying your phone number, see this Help article.
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Transferring your account if your phone number has changed
Please see the information below for your situation.
If you can still use LINE on your previous device:
Change your registered phone number and transfer your account.
Note: You'll need to enter your password to transfer your LINE account, so be sure to check it beforehand.
For more information, please see the following Help articles:
If you don't have your previous device and didn't set a password for your LINE account:
In order to transfer your account, you need to have a password set in advance. If you didn't set a password, you will not be able to transfer your LINE account. In this case, please create a new account.
For more information about creating a new LINE account, please see this Help article.
If you don't have your previous device but set a password for your LINE account:
You may be able to transfer your account by referring to this Help article.
If you forgot your password:
You can reset it as long as you registered an email address to your LINE account beforehand. For more information on resetting your password, please see this Help article.
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Turning on the Allow account transfer setting
Be sure to turn on the Allow account transfer setting in the app before:
• Transferring your LINE account with a phone number that's different from the one registered to your account.
• Transferring your LINE account by logging in with Facebook.
• Transferring your LINE account by logging in with your Apple ID.
To turn on the Allow account transfer setting:
1. From the Home tab, tap Settings > Account transfer.
2. Turn Allow Account Transfer ON.
You need to transfer your account within 36 hours of turning this setting on. If you don't have enough time, turn the setting off and then back on to reset the timer to 36 hours.
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Transferring your account with an easy transfer QR code
You can transfer your LINE account to a new device in a snap using an easy transfer QR code.
To transfer your account with an easy transfer QR code, you need to:
• Still be able to log in to your LINE account and have both your previous device and the new device you want to transfer the account to.
• Be using LINE version 12.10.0 or later. You can update the LINE app here.
• Have a network connection.
Restoring your chat history
If you're transferring your account to a device with the same OS as before (Android to Android/iPhone to iPhone), your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.
To transfer more than the last 14 days of chat history, refer to this Help article and back up your chat history before transferring your account.
If you're transferring your account to a device with a different OS (Android to iPhone/iPhone to Android), only your chat history from the last 14 days will automatically be transferred with your account when you use an easy transfer QR code.
To transfer your account with an easy transfer QR code:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with QR code > Scan QR code.
Note: If you're asked to allow photo or video access, you need to do so to proceed.
3. Open LINE on your old device and tap Settings > Easy transfer QR code under Backup and transfer.
4. Scan the QR code on your previous device with your new device.
5. On the "Did you just scan this QR code?" pop-up, put a check next to Yes, I scanned the QR code myself and tap Continue.
Note: You may need to verify your identity on your previous device if you had a passcode or unlock method set.
6. On your new device, tap Log in on the Log in as [your profile name] screen.
7. If you backed up your chat history and your new device is using the same OS as before, choose whether or not to restore your chat history.
Note: If your new device is running a different OS than your old one, tap Skip for now.
8. Make sure you're logged in to LINE on your new device. (Once your data has finished syncing, you will automatically be logged out of LINE on your old device.)
9. If your phone number has changed, update your registered phone number.
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Preparing to transfer your LINE account
Before transferring your LINE account, you need to make some preparations on your device.
Check your registered information
On the device you're currently using LINE on, make sure you have a current phone number, current email address, and password registered to your account. For the steps to check/change your information, see the Help articles below.
If you're going to transfer your LINE account with Facebook or your Apple ID, refer to the following Help articles.
Back up your chat history
To restore your chat history on your new device, you need to back up your chat history in advance.
Note: If you can't back up your chat history to Google Drive or if you're transferring your account to a new device with a different OS, you can automatically transfer your history from the last 14 days by setting a backup PIN beforehand. See this Help article for details.
Turn on the Allow account transfer setting
Turn ON Allow account transfer only if you plan on transferring your account:
• With a phone number that's different from the one currently registered to your account.
• Using Facebook or your Apple ID.
For the steps to turning on the Allow account transfer setting, see this Help article.
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Transferring your account with your Apple ID
Important: If you can currently use your LINE account, make sure to refer to this Help article and make the necessary preparations before transferring your account.
To transfer your LINE account with your Apple ID:
1. Open LINE on your new device and tap Log in.
2. Tap Continue with Apple > Continue with Apple, then follow the on-screen instructions and log in.
Note:
- To use LINE in Thailand, you must be at least 11 years old. Please put a check mark next to I am at least 11 years old to confirm your age.
- If the "You've prohibited account transfers" screen appears, see this Help article. If you still can't resolve the issue, contact us via the Inquiry Form.
3. Make sure the "Log in as XXXX" screen appears for your account, then tap Log in.
4. Tap Yes, restore my chats > Continue.
Note: Tapping Continue will make your LINE account inaccessible on your old device.
5. Enter your backup PIN.
Note:
- The backup PIN entry screen will appear if you have a backup PIN set on your old device.
- For the steps to set a backup PIN, see this Help article.
6. Confirm the "Regarding Usage of Your Information" consent screen.
Note: In some cases, this screen won't appear.
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