LINE

Help

Not receiving items after making a purchase

search delete
I haven't received purchased items toggle
The steps for checking on purchased items differ depending on the type of item. Please refer to the relevant article below:


Was this page helpful?

Yes No

I haven't received my Coins toggle
Please check your Coin balance and purchase history by following the steps below: 
1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.


If there are any issues with your balance or purchase history, please see the following articles:


Was this page helpful?

Yes No

I can't use LINE Games items I purchased toggle
If you are having issues with items purchased in LINE Games, please refer to the Help section in the game.

Was this page helpful?

Yes No

I haven't received Coins purchased from Google Play toggle
If you haven't received your Coins, please restart your device, then check the transaction status on Google payments center again.
Note: If you don't know your login information, please contact Google directly.

If the issue isn't resolved after checking Google payments center, please contact us via the Inquiry Form.

Was this page helpful?

Yes No

I didn't receive bonus Coins toggle
When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.

50 Coins
100 Coins
200 Coins
500 Coins (Includes 100 bonus Coins)
800 Coins (Includes 200 bonus Coins)
1,600 Coins (Includes 400 bonus Coins)
3,300 Coins (Includes 900 bonus Coins)

Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.

You can see your bonus Coin balance on the Coin management page.

Was this page helpful?

Yes No

I didn't receive Coins charged on LINE STORE toggle
The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.

Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.

Was this page helpful?

Yes No

I didn't receive the stickers I purchased toggle
First, try checking your sticker purchase history with the steps below:

1. Tap More > Settings > Stickers.
2. Tap Purchase history and check your past transactions.

Tap here to open the settings menu from your smartphone.


If the stickers you thought you purchased don't appear in your Purchase history, it may be that you didn't complete the transaction after purchasing Coins.

If there are any issues with your purchase history, please see the following Help article:

Was this page helpful?

Yes No

I didn't receive a purchased theme toggle
Please check your purchase history after purchasing the theme(s). 

1. Go to More > Settings > Themes.
2. Tap Purchase History.

Tap here to open the settings menu from your smartphone.


If there are any issues with your purchase history, please see the following article:

 

I can't download or use themes

Was this page helpful?

Yes No

Help Center
TOP