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Not receiving items after making a purchase

I haven't received purchased items toggle
The steps for checking on purchased items differ depending on the type of item. Please refer to the relevant article below:


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I haven't received my Coins toggle
Please check your Coin balance and purchase history by following the steps below: 
1. Go to More > Settings.
2. Tap Coins.

Tap here to open the Settings menu from your smartphone.


If there are any issues with your balance or purchase history, please see the following articles:


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I can't use LINE Games items I purchased toggle
If you are having issues with items purchased in LINE Games, please refer to the Help section in the game.

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I haven't received Coins purchased from Google Play toggle
If you do not receive your Coins, please restart your device, then check the transaction status on Google Wallet again.

Google Wallet

Note: If you are unsure of your login information, please contact Google directly.

If the issue is not resolved after checking Google Wallet, please contact us using the form below: 

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I didn't receive bonus Coins toggle
When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.

50 Coins
100 Coins
200 Coins
500 Coins (Includes 100 bonus Coins)
800 Coins (Includes 200 bonus Coins)
1,600 Coins (Includes 400 bonus Coins)
3,300 Coins (Includes 900 bonus Coins)

Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.

You can see your bonus Coin balance on the Coin management page.

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I didn't receive Coins charged on LINE STORE toggle
The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.

Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.

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I didn't receive purchased stickers toggle
Please check your purchase history as follows: 

1. Go to More > Settings > Stickers.
2. Tap Purchase History.

Tap here to open the settings menu from your smartphone.


If there are any issues with your purchase history, please see the following article:

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I didn't receive a purchased theme toggle
Please check your purchase history after purchasing the theme(s). 

1. Go to More > Settings > Themes.
2. Tap Purchase History.

Tap here to open the settings menu from your smartphone.


If there are any issues with your purchase history, please see the following article: 

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