Help Center

I haven't received purchased items toggle

The steps for checking on purchased items differ depending on the type of item. Please refer to the relevant article below:

LINE Coins

Stickers

Themes

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I haven't received my Coins toggle

You can check your Coin balance and purchase history by following the steps below.

1. Go to the Home tab > Settings.

2. Tap Coins.

Tap here to open the Settings menu from your smartphone.

If there are any issues with your balance or purchase history, please see the following articles:
I'm having a problem purchasing Coins
I didn't receive Coins charged on LINE STORE
I can't use LINE Games items I purchased

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I can't use LINE Games items I purchased toggle

If you are having issues with items purchased in LINE Games, please refer to the Help section in the game.

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I haven't received Coins purchased from Google Play toggle

If you haven't received your Coins, please restart your device, then check the transaction status on Google payments center again.

Note: If you don't know your login information, please contact Google directly.

If the issue isn't resolved after checking Google payments center, please contact us via the Inquiry Form.

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I didn't receive bonus Coins toggle

When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.

50 Coins

100 Coins

200 Coins

500 Coins (Includes 100 bonus Coins)

800 Coins (Includes 200 bonus Coins)

1,600 Coins (Includes 400 bonus Coins)

3,300 Coins (Includes 900 bonus Coins)

Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.

You can see your bonus Coin balance on the Coin management page.

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I didn't receive Coins charged on LINE STORE toggle

The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.

Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.

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I didn't receive the stickers I purchased toggle

First, check your sticker purchase history by following the steps below.

1. Tap the Home tab > Settings > Stickers.

2. Tap Purchase history and check your past transactions.

Tap here to open the Settings menu from your smartphone.

If the stickers you thought you purchased don't appear in your Purchase history, it may be because you didn't complete the transaction after purchasing Coins.

If you're still having issues, see this Help article.

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I didn't receive a purchased theme toggle

First, check if the theme appears in your purchase history by following the steps below.

Note: Themes cannot be used on iPads or other tablet devices.

1. Tap the Home tab > Settings > Themes.

2. Tap Purchase history.

Tap here to open the Settings menu from your smartphone.

If you're still having issues, see this Help article.

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Not receiving items after making a purchase