Help Center

I haven't received purchased items toggle

The steps for checking on purchased items differ depending on the type of item. Please refer to the relevant article below:

LINE Coins

Stickers

Themes

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I haven't received my Coins toggle

Please check your Coin balance and purchase history by following the steps below:

1. Go to More > Settings.

2. Tap Coins.

Tap here to open the Settings menu from your smartphone.

If there are any issues with your balance or purchase history, please see the following articles:

Problems purchasing Coins

Coins charged on LINE STORE not received

Unable to use purchased LINE GAME items

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I can't use LINE Games items I purchased toggle

If you are having issues with items purchased in LINE Games, please refer to the Help section in the game.

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I haven't received Coins purchased from Google Play toggle

If you haven't received your Coins, please restart your device, then check the transaction status on Google payments center again.

Note: If you don't know your login information, please contact Google directly.

If the issue isn't resolved after checking Google payments center, please contact us via the Inquiry Form.

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I didn't receive bonus Coins toggle

When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.

50 Coins

100 Coins

200 Coins

500 Coins (Includes 100 bonus Coins)

800 Coins (Includes 200 bonus Coins)

1,600 Coins (Includes 400 bonus Coins)

3,300 Coins (Includes 900 bonus Coins)

Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.

You can see your bonus Coin balance on the Coin management page.

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I didn't receive Coins charged on LINE STORE toggle

The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.

Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.

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I didn't receive the stickers I purchased toggle

First, try checking your sticker purchase history with the steps below:

1. Tap More > Settings > Stickers.

2. Tap Purchase history and check your past transactions.

Tap here to open the settings menu from your smartphone.

If the stickers you thought you purchased don't appear in your Purchase history, it may be that you didn't complete the transaction after purchasing Coins.

Check out this video for the steps to purchase stickers.

Note: If the video doesn't play, try opening the link with a different browser.

If there are any issues with your purchase history, please see the following Help article:

I can't download or use stickers

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I didn't receive a purchased theme toggle

Please check your purchase history after purchasing the theme(s).

1. Go to More > Settings > Themes.

2. Tap Purchase History.

Tap here to open the settings menu from your smartphone.

If there are any issues with your purchase history, please see the following article:

I can't download or use themes

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Not receiving items after making a purchase