Didn't receive purchased items
If you haven't received your Coins, please restart your device, then check the transaction status on Google payments center again.
Note: If you don't know your login information, please contact Google directly.
If the issue isn't resolved after checking Google payments center, please contact us via the Inquiry Form.
When purchasing packs of 500 Coins or more, the bonus Coins are already included in the total number of Coins.
50 Coins
100 Coins
200 Coins
500 Coins (Includes 100 bonus Coins)
800 Coins (Includes 200 bonus Coins)
1,600 Coins (Includes 400 bonus Coins)
3,300 Coins (Includes 900 bonus Coins)
Note: If you purchase a pack of 500 Coins, you are paying for 400 Coins and get 100 bonus Coins for free.
You can see your bonus Coin balance on the Coin management page.
The LINE Credit you can charge on LINE STORE is a different currency from LINE Coins. LINE Credit can only be used to purchase items on LINE STORE.
Note: You cannot combine LINE Credit with LINE Coins, or use it to purchase items inside LINE or its family apps. Please use your LINE Credit on LINE STORE.
First, check your sticker purchase history by following the steps below.
1. Tap the Home tab > Settings > Stickers.
2. Tap Purchase history and check your past transactions.
Tap here to open the Settings menu from your smartphone.
If the stickers you thought you purchased don't appear in your Purchase history, it may be because you didn't complete the transaction after purchasing Coins.
If you're still having issues, see this Help article.
First, check if the theme appears in your purchase history by following the steps below.
Note: Themes cannot be used on iPads or other tablet devices.
1. Tap the Home tab > Settings > Themes.
2. Tap Purchase history.
Tap here to open the Settings menu from your smartphone.
If you're still having issues, see this Help article.