General solutions for issues with LINE (e.g. not starting or crashing)
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If you're having issues with the LINE app, such as suddenly becoming unable to use a feature, or the app not starting or crashing, please try the troubleshooting tips in the order listed below.
Useful info
- If an issue with LINE is caused on our end, we will post a notice about it under Announcements on our Help center.
- If you don't see a notice about the issue you're experiencing with the LINE app, please first try the troubleshooting tips in this Help article.
Common issues and examples of error messages
Issues with the LINE app
- The LINE app won't start
- The LINE app crashes in chats or on other screens
Examples of error messages
- Unfortunately, LINE has stopped
- LINE is stopping repeatedly
- LINE has stopped
- Connection error
Troubleshooting tips
After confirming that your device meets the recommended system
requirements for LINE, please try the following troubleshooting tips based on the device you're using.
Note: The names in your settings and the order of these steps may differ depending on your device.
- Restart your device by turning it off and on.
- Update LINE.
- Clear the LINE app's cache.
- Delete any unnecessary apps and data, and clear the cache on your device and SD
card.
Note: The LINE app may not operate properly if you don't have sufficient free space on your device.
Make sure you have at least 2 GB of free space on your device.
- iPhone: Tap
> General > About and check next to Available.
- Android: Tap > Storage. - Turn your 4G/5G/Wi-Fi off and on again.
- Check or disable any web limiting or filtering services you may have in place.
iPhone/iPad
Android
- Update your device's OS.
- Remove and then re-insert your SD card.
- Restart your device by turning it off and on.
- Uninstall and reinstall LINE, then restart it.
Windows/Mac
- Update your OS.
- Windows: Click Settings > Update & Security.
- Mac: Click System Settings > General > Software Update. - Delete any unnecessary apps and data on your device.
- Temporarily disable any firewalls or security software you have in place, or allow LINE to connect to the internet.
- Disable any resident or customization software, such as WindowBlinds.
Chrome
- Update the Chrome browser.
Note: If you're using Chrome OS, try updating the OS as well. - Stop all applications running in the background and disable browser extensions.
- Delete your cache and browsing history.
Useful info
- If the issue persists after trying the tips above, it may be resolved by uninstalling and reinstalling the LINE app.
- By following the instructions in Reinstalling the LINE app, you'll be able to transfer your data, including your chat history and friends, and open LINE again.